Trusted Agent profile
Verified
★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI can’t thank the team enough especially Ryan who has been exceptional throughout our house purchase. They’re professional, helpful and kept us updated and informed when needed. It has been a pleasure buying through RMJ I would highly recommend.
Thanks Chereena! You have been so patient waiting for the tenant to move out so you can finally complete. We hope you enjoy your beautiful property. Lee and the team
5/5
GoogleMyself and my husband can't recommend Courtney high enough. Her knowledge is so excellent and she explains things really well. We have recommended her to people that we know as we know she will provide them with all that they need. She is a great asset to Robinson Michael Jackson. We can't thank you enough.
Hi Lisa, thank you for the review and i am pleased to hear yo are happy with the service. Kelly & the lettings team.
5/5
GoogleI can not thank RMJ enough for what they have done to help sell our house. They have been amazing from start to finish, Charley has gone above and beyond and for that she made our house sale quick, easy and most importantly stress free. Always at the end of an email or phone call for anything we've had concerns or worries about! I would 100% recommend selling your house with RMJ Rainham.
5/5
GoogleMyself and my son would like to give Kelly and Nicki a great big thank for the amazing service they gave us through such a difficult time. They both went above and beyond their job role and we are very grateful to have used this letting agents. Thank to these ladies my son is now moving into his first home. They were professional and very efficient and I would recommend to friends and family. Thanks again ladies.
5/5
GoogleKelly and her team have been amazing and managed to find a tenant 12 hrs after I had Kelly around to go through my options. I am a first time landlord and a bit nervous but everything was explained so well and any questions I had were answered straight away! If you want a fast and quick service I would definitely recommend the girls at the Rainham branch!!!
Thank you for the lovely review Natasha and we are very pleased that we could secure lovely tenants so quickly for you, all the best! Kelly & the Lettings Team.
5/5
GoogleWe applied to rent a property that was advertised by RM&J and all was going smoothly. However, when issues arose, Nikki Eke and Kelly Creed went above and beyond to find us another suitable property and rushed us through so that we could move in as soon as possible. We cannot thank them enough for all the hard work they have put into getting us where we want to be. Would highly recommend, and we can guarantee a great service if they were ever needed again in the future. Thank you! :) In particular, the online Portal is an exceptional tool to organise referencing and upload important documents.
Thanks for the review Janine!
5/5
GoogleWe recently chose RMJ to sell our house and were definitely not disappointed that we did. Right from the start Charlie D was outstanding, from the initial valuation meeting through to marketing and selling our property (super quickly!), he went above and beyond. Very helpful, knowledgable and honest about the whole process which was totally refreshing. He maintained a good, professional yet friendly rapport with us throughout and keep us fully informed. There were various issues within the chain along the way but Charley G again kept us well updated and regularly chased everyone involved - buyers, sellers, solicitors, other agents - she was brilliant! Now we are successfully at the end of the process and couldn’t be happier. Everything was well managed and dealt with swiftly and this is in no small part down to RMJ. Wouldn’t hesitate to recommend them to everyone and we wouldn’t use anyone else in the future.
Thank you Helen, we are so happy to have helped you move. You have been a dream to work with, taking on all our advice and been great at communication. See you on moving day! Lee and the team
5/5
GoogleJust rented our house out through Robinson Micheal and Jackson and was really happy with the service we received. The girls in the office Libby, Nikki and Kelly were always happy to help and found us great tenants very quickly. Would definitely recommend, Thankyou!
Thank You for your review Craig, we are very happy you are pleased with the service. Kelly & the Lettings team.
5/5
GoogleExcellent service received from the brilliant team since day one of the letting valuation. In particular, we would like to thank Natalie, Nikki and Petra for the top class service provided to both us the landlord and our tenants. I am sure we will do more business together from now on.
5/5
GoogleRobinson Michael & Jackson were the first estate agents I contacted when I decided to sell my property and I have not been disappointed with my choice, from the word go they have been great, talking me through the stages explaining whats happening and pushing things through if the motions slowed down. Happily completed today and could not be happier, would definitely use again and recommend.
Thank you Amanda, it was a pleasure to assist you on the sale of your flat. Always here when you need! Lee and the team
3/5
GoogleI have mixed reviews about RMJ in Rainham.. at the start of my 11 month long purchasing process they were fantastic, really responsive and were keen to get me ready to move in. Towards the end of the process I found myself chasing and chasing for answers which they simply weren’t telling me. In the end my solicitors were giving me more accurate information and updates. The long process was not their fault due to the first chain breaking down and the second having land title changes done half way through the process instead of at the start. I’m a first time buyer and can honestly say I have never been through such a stressful process.
Thanks for the review Danny. It was an extremely hard set of circumstances with the move, none of which you could control yourself. The first chain fell through due to the seller at the top changing their minds, Covid-19 lockdowns (x3) and then the new chain being part of a housing development where the title of the subject property had to be transferred to a company name before we could proceed to exchange of contracts. Any one of these circumstances is extreme, to have all of them in one transaction is unheard of. Thank you for your patience with this. You were told everything that we knew, even though the information did not relate to your actual purchase. The information came from me, your solicitor was unable to tell you the information as it was a conflict of interest due to the fact that hey were also acting for another party in the chain. I was very happy to get you to the exchange and delighted to have finally completed your purchase. I hope you and your new family are very happy. Lee
5/5
GoogleRMJ Rainham team is brilliant. Very responsive and professional. Nikkei and Stacy both amazing professionals in the team. They have large number of potential tenants whom they run very effective viewings. They use different platforms to update the landlord so we can pinpoint the progress. They found tenant for my property within 2 weeks. Their fully manage service is plus for landlord.
Thank you for your review Bimal. We are very pleased you are happy with our service, we look forward to working with you on future projects. Kelly & The Lettings team.
5/5
GoogleLee and his team did a fantastic job getting our sale completed before the Stamp Duty Holiday, which saved us over £13k. Really pleased with the whole process of getting a great price for our house and helping to secure our new property. There were times when we thought our move would never happen but Lee and Charley worked hard to ensure the deadlines were achieved.
Thanks Paul, the odds were not on our side with this chain and the stamp deadline! However, everyone did our part and even the chap at Medway Council planning department helped us out on the enquiry which was make or break. We are very happy you made the move in time, we hope you and Karen enjoy that incredible property! Lee and the team
5/5
GoogleI could not have chosen a better group of Estate Agents to sell my property. They were most helpful and were also very supportive, all the way through. I felt safe in their hands and they made the transaction simple and were there to answer questions, plus did everything that they said they would. The team at the Rainham branch, were friendly, approachable and all worked together so that they knew who I was and the property I was selling. I am very grateful to them and would thoroughly recommend RMJ to anyone considering moving house.
Thanks Jackie! We are glad to have helped you sell and buy your new property. We want to help as much as we can throughout the entire process. Enjoy your lovely new home. Lee and the team
5/5
GoogleWe purchased a house that was being sold by Robinson Michael and Jackson. We were very happy with the service we received from RM+J. Ryan and Charley were especially helpful. They kept us updated during the purchase and they were happy to answer all our emails and questions. We would use them for the sale of our property in the future. They went above and beyond to help hurry along our purchase, we would choose them as our selling estate agent next time. Great customer service all round!
Thank you Rosa! We had to be a bit creative with the solicitors to keep this one together! Glad we got it over the line for you! Enjoy the new property. Lee and the team
5/5
GoogleI was very pleased with the speed of which from phonecall to viewing to application processed and confirmed. It was down to the correct due diligence of all staff involved. Nikki’s (Eke) communication and viewing etiquette was some of the best I’ve seen since renting and viewing of property, alongside a great transparent telephone manner which was centered around professionalism and ability on task. Secondly the staff member I dealt with was Stacey who was very helpful and quick to respond to any query I had, also helped me complete the application process through uploading documents myself whilst away from the computer. Whilst maintaining a great professional yet friendly manner! All in all the professionalism and overall experience delivered by Robinson Michael and Jackson’s by the staff members mentioned above was fantastic I look forward to our budding future relationship.
Thank you for the lovely review Edward and we are so very pleased you are happy with the service. We wish you all the best in your new home. Kelly & the lettings team.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for rating our service. We are glad you were happy with us. Thank you for your business.
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for rating us.
5/5
GoogleRating only, no written review.
Thank you for rating our service. If we can be of any assistance in the future please do not hesitate to contact us.
4/5
GoogleVery helpful and friendly
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
