Trusted Agent profile

Verified

Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,208 reviews across 7 offices and 3 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,001

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

177

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Robinson Michael & Jackson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Good communication from all times and a pleasure to deal with, always willing to go out of the way to help on any enquires and did a great job keeping me in the loop with proceedings. Will recommend to others going forward.

Alexander · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thanks Alex for coming back to us after you bought the property through us a few years ago. The sale went through in 7 weeks from the first day you put the property on the market through to exchange and completion. Now we need to find you another property to buy! Lee and the team

5/5

Google

We would highly recommend RMJ . they made the house sale experience very easy and were extremely helpful in every way, ensuring we were always updated at every stage.

Mark · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thanks Mark, it was our pleasure to act for the sale. Lee and the team

5/5

Google

We really had the best experience as a estate agent. Me and my family 100% recommend Robinson Michael & Jackson Rainham & Gillingham Estate, Thank you very much.

Costi · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thanks for the review Costi! What a journey we had getting it all through after the first lockdown. It was a pleasure to help you and your family. Always here if you need. Lee and the team

5/5

Google

Libby Welch was amazing throughout. Attentive responsive and helpful! Plus nice touch with goody box for move in day. Well impressed. Thank you so much Andy Copland

A · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you Andrew for your lovely review, we hope you loved the goodies in the box! Kelly & the Lettings Team.

5/5

Google

Great service from Nikki and Stacey in the lettings team. Very reactive to any questions I had. Moved us in within 1 week. Thank you RMJ

Botos · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you for the lovely review! We wish you all the best in your new home. Kelly & the lettings team.

5/5

Google

A pleasure to have met you Kelly, A big thank you to Nikki for your quick responses that helped secure our new Let, All correspondence from both of these Ladies was excellent, replied to quickly and lots of support given to me I would gladly recommend Thank you

Yvonne · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank You for the review Yvonne. All the best for you all in your lovely new home. Kelly & the lettings team.

5/5

Google

Ellie within the property management team was excellent and really helpful. Not only was she incredibly friendly, she was very organised and efficient to what was needed. Would recommend.

Sian · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Through an amazingly difficult time of bereavement, first and second lockdown the team at the estate agents were really helpful. After many ups and downs we got there. Thank you to all those involved.

Melanie · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Very happy with the communication from the beginning to the end. They kept on top of things, ensured it didn't drift. Nudged everyone concerned to do their bit. I would be happy to recommend and use them again.

Grace · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you Grace! We hope you enjoy your new investment property. Let us know when we can assist with the next one! Lee and the team

5/5

Google

I cannot recommend Robinson Michael and Jackson enough, especially Courtney from property management, she has gone above and beyond to see to my requests and help me out, she is professional, friendly and always a pleasure to talk to.

Sarah · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you very much for the lovely review.

5/5

Google

Lee, Charlie and the team are probably the nicest team you will ever work with and I can say that without hesitation as I have dealt with another "big" agent in the area. The team are pragmatic, responsive and generally a delight to work with. Thank you RMJ for your help on everything. DIPAK & BHARTI x

Dipak · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you for the kind review Dipak and Bharti! We wish we could give you a review back as it would be 10 stars! It has been our pleasure to help an amazing family relocate to your new area and beat the stamp duty. Rainham will not be the same without you! We wish every happiness in your new home. Lee and the team

5/5

Google

I cannot recommend the Rainham branch of RMJ highly enough. Their team are personable and offered a friendly and efficient service, and their advice was helpful and reassuring, leading to the successful sale of our property.

Ashley · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you Ashley, it has been a pleasure to act for you. As we discussed at the initial stages, the relationship between the seller and the agent is vital to a smooth transaction. This is a perfect example. Thanks for the review from all of us at RMJ. Lee and the team

5/5

Google

This is my first property I’ve ever rented I found RMJ Rainham very helpful and professional plus even though I took the property on video viewing only.They assured me it’s was nice little home which it is I would recommend the team at RMJ especially the girls on the Rental team and Stacey at the Strood Branch. Plus thanks to the girls and the Maintance team for my heating issues yesterday nothing was to much trouble and to Kelly for making the handing over of the property so easy and to Libby in the office I must of drove you crazy with the amount of phones calls you delt with and the help you gave me over the phone thanks again

Adam · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

HI Adam, Thank You for your review. Our pleasure to help and assist you with the phone call's, was no problem at all. We hope you are happy in your new home :) Kelly & the lettings team.

5/5

Google

If you are thinking of using anyone else do not waste your time. RMJ will go above and beyond for you. They are always helpful and do their best. Do not underestimate the need for an intermediary between buyers and the chain something you do not get with the likes of PB. Massive thanks to Charley, Lee and the team.

P · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thanks for the review Paul, what a journey that was! We had everything thrown at us in the chain, but we got through it together. So glad you get your keys on the 10th, see you then. Lee and the team

5/5

Google

Kudos to Stacey, Nikki and Kelly for finding a tenant quickly and providing a smooth admin service both by responsiveness and use of the RJ online tool that is very user friendly. Highly recommended.

Raphael · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you for your review Raphael, we look forward to working with you in the future - The Lettings team.

5/5

Google

Recently sold with RMJ and would recommend them to others. Always able to get hold of them, they kept me informed at all times and were on hand when it all went a bit wrong with a collapsed chain. Great service and a fab team.

Kelly · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you for the review Kelly, we hope your purchase goes through as soon as possible. Charley and the team

5/5

Google

Big thank you to Kelly and Petra for their professionalism, quick and efficient service delivery. They let out our property within a week , they kept us well informed and carried us along all the way. I highly recommend them

Mercy · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Rent out my property was quick, reasonable and hassle free. Kelly Creed and the team responded to my many questions and found me a wonderful tenant. Using the portal was especially convenient. Thanks guys.

Shane · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

The lettings team at RMJ (Rainham) were very efficient and professional through the whole process of appraising the rental value to completing all of the required regulatory paperwork. A special mention to Kelly and Stacey who kept everything on-track !

Steven · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Hi Steve, Thank you so much for the review. We wish you all the best in your new home and hope you are all now settled. We look forward to working with you in the future. Kelly & the Lettings Team.

5/5

Google

Sarah-Jane and the Property Management girls; Ellie, Courtney and Shannon are always very helpful,friendly and professional whenever we have contact. Its a joy to work with you!

Harriet · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

4/5

Google

Rented our house out through Robinson Michael and Jackson. Good service and professional throughout. Kelly, Nikki and Stacey were all very helpful and efficient.

Naomi · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you Naomi, we wish you all the best on your new adventure. Kelly & the Lettings Team.

5/5

Google

it has been a relatively easy experience selling through RMJ recently, I found the Rainham office very responsive and good with following up the various parties. Also sold through RMJ in 2016 which was a similar experience, would definitely use them again.

Ken · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you Ken, it has been a pleasure to help you again. Always here when you need us. Lee and the team

5/5

Google

I am extremely thankful to KELLY CREED and The Robinson Michael Jackson Rainham Team for arranging accommodation for me that too for a new entrant to United Kingdom. It’s a very professional and committed organization and will highly recommend it to others who require it. Dr Amitabh Vashistha

DrAmitabh · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Huge thank you to Shannon Mullins in Rainham Lettings, very professional and helpful. Held our hand every step of the way, Shannon has a wealth of knowledge, and everything went smoothly. Couldn't be happier and would highly recommend!

Natalie · 2 October 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you for the lovely review Natalie and i am very pleased the team have been giving you the best service! Kelly - Lettings manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want Robinson Michael & Jackson to help?

Send Robinson Michael & Jackson a message.

What do you need help with?

Robinson Michael & Jackson will use your details to contact you about this. See our privacy notice.

Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent