Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience working with Stacey, Chloe, Hollie and Ellie. Chloe and her team worked hard and efficiently in finding us new tenants and progressing to the final stages of renting the house back out. All done with professionalism. They are a smooth running machine!
We've enjoyed working with you over the years and assisting you with letting your properties, thank you for choosing us again! - The Lettings Team
5/5
GoogleThe team of Robinson Michael & Jackson’s Gravesend branch has assisted us with both rentals and sales over a period of 10 years. We have returned to them time and again because they consistently got results. Andy and his team are true professionals, friendly and helpful and they keep you informed all the way through the process, which is very reassuring. Thank you!
Dear Chris & Corlia. Thank you so much for your review and your loyalty. It has been a pleasure to be your Estate Agent and we wish you all the best for the future.
5/5
GoogleGreat service from Chloe, Hollie & Stacey in helping me secure a rental property quickly and seamlessly. They supported me throughout the process from start to finish and were super friendly to deal with; making what could have been a stressful experience less so. Thank you all.
Best of luck in your beautiful new home, thank you for the Champaign! - The Lettings Team
5/5
GoogleHonestly, the estate agent made the arduous process alot simpler and made me feel like I wasn't alone in pursuing the end goal! Very grateful for the very cooperative and helpful people at the Gravesend branch! Even when someone was off there was always someone else in the team that would reach out to me to provide updates or even just to keep me in the loop of the process and ask how it was going, which was very appreciated :)
Dear Raymond. Thanks so much for taking the time to write a review. You were very welcome. RMJ sales team.
1/5
GoogleI would advise avoiding the agency at all costs. Terrible communication, multiple bad experiences; I’ve always had issues getting viewings with them- the ‘immediately available’ properties are never available, and other properties are ‘taken’ already. If anything is available, they never stick with the advertised price but ask to bid for it. No matter how much I offer, someone always offers more. Especially, Ellie is a pain to deal with.Truthfully, they are horrible to try and really unsupportive.
Thank you for your review - I do apologise you feel this way, I have tried to find your details on our system but unfortunately we haven't got any details registered under a 'Richard Horwell'. If you could please contact us on lettings.gravesend@robinson-jackson.com with your contact information so that we can investigate this further for you that would be great, as we'd love to resolve any issues and help you find a new home. Hope to hear from you soon! - The Lettings Team
5/5
GoogleSelling house for first time through probate and with their help took a big weight off my mind. Kept me updated throughout and were always friendly and helpful. Would recommend.
Dear Emma. Thank you so much for your review. We were glad to have been of service in what no doubt was a difficult time for you. Take care. Andy and the Gravesend Team,
5/5
GoogleFrom the first moment I met Andy Plaistowe in the office, and during subsquent conversations with Georgia, Jo and Nicola there has been a constant feeling of friendliness and professionalism. I am so thankful that after speaking to other Estate Agents in Gravesend I chose Robinson, Michael & Jackson. The property sale went through in less than 18 weeks (no chain situation) without any hassle or feeling of me being a nuisance with my constant questions. This Estate Agent is one everybody should use ....FACT!
Dear Lorraine and Leigh. Just wanted to thank you for your review and putting your faith in us from the start. You have been a pleasure to work for throughout the transaction. Thanks again. Andy & The Gravesend Team.
1/5
GoogleExtremely bad estate agent to put your property on with. I as a buyer have tried to arrange viewing with them many times and they refused because my property is not sold and told me that the vendors have instructed them to only make appointment with people that are not in chain. I have then knocked on the owners door they have been shocked and angry that RM&J are turning away potential buyer. Owner then have put complaints to them but they still the continue to do this!!! Really!!! Making hard for people to to buy and unfair for people selling as they are not allowing viewing. My house will sell but this company is unfair and not allowing me to consider all property on Market due to their bad practice rules.
Dear Mrs Dhaliwal. We are sorry that you felt you had to share your frustration on a public forum. We are not in anyway trying to prevent you from viewing houses but on the specific properties you wished to view it is correct that the sellers had instructed us to only show round clients who either have already sold their properly or have no chain. We are aware you knocked on a clients door which made them feel very uncomfortable as this isn’t normal practice. The other property the owner has serious health issues and therefore has asked us only to show round proceedable buyers at this stage. I hope this clarifies the situation and please understand this is not personal at all. We are just doing what we have been asked to do by our clients. Kind regards. RMJ Gravesend.
5/5
GoogleVery impressed with the service I received from Gravesend RMJ. Lily and Andy were particularly helpful, in what was a complex flat sale, involving many viewings and share of freehold transfers. I will definitely use RMJ again in the future and highly recommend.
Dear Oliver. Thanks so much for your review and also your video testimonial. £50 voucher is on its way to you. Andy & The Team.
5/5
GoogleI have recently purchased a property through Robinson Michael & Jackson, they have been great throughout the process, keeping me regularly updated as needed. When viewing the property we where given adequate time to see what we wanted and were able to answer any questions we had either immediately or through a follow up with the vendor.
Thanks for your review Dan. We hope You are happy in your new home.
5/5
GoogleJo has been a blessing through this purchase, any questions we needed answering she answered & anytime we couldn’t get hold of the solicitor jo would help with any of our queries! Could not recommend Robinson Michael & Jackson enough the whole team has been fantastic since the beginning! If we ever sell our property it will only ever be through this estate agents. I can’t thank jo and everyone at the graves end branch enough!
We are so pleased you were happy with your service and especially your comments about Jo. We really hope you enjoy your new home when we hand over the keys on Friday. Andy and the RMJ team.
4/5
GoogleWe finally purchased a house after viewing MANY different properties with Emma as our guide, she was very patient and honest with each viewing. Many thanks to Andy, Reece and all other staff at the Gravesend office who made our experience straightforward and spoke to us in easy to understand language, a highly recommended agent who look after thier customers 100 percent ...Thanks guys
Thanks Richard for leaving us a review and mentioning certain staff members. It makes the job we do very satisfying when we have happy clients. We hope you enjoy your new home.
1/5
GoogleLovely and great when moving in and paying rent. But when moving out they favour all of the landlords requests. Was manipulated into handing over keys early thinking they were doing me a favour in trying to get someone in quickly so I can save rent but I didn't save anything and left at my normal date. They was actually trying to let the landlord get the house ready for new tenants under my time and expense so the landlord isn't out of pocket and a happy landlord is business to them where as myself I'm now nobody. Gravesend should not have even got involved with this matter as they are not property management but they obviously got a phone call from the landlord who probably want happy! Finally the strood office don't get back as they promise or answer the phone or they answer and disconnect the line. I have queries that were meant to take 10 days and now it's 30 days and still waiting. Never again!
1/5
GoogleThey're okay when they want you to sign a lease with them, but once signed the aftercare is bad. Rented a property with a one year lease in 2020. At first service was really good and welcoming, but once we had signed the contract the service was lacking. Dealt with Robinson Michael & Jackson direct instead of the landlord. Like most estate agents, all for not upsetting the landlord instead of actually supporting the tenants paying £1000 a month for a 1 apartment in Swanscombe. Had issues such as a broken dryer element in the washer dryer a month or two in which was included in the lease. Asked them to request that the landlord send someone to fix it, they thought it was acceptable to respond "the landlord has requested that you just don't use the dryer, will that fix the issue?" was gobsmacked. They tried to say it was advertised as just a washer instead of a washer/dryer so we would have to cover the cost ourselves, I thankfully found the old listing which clearly stated that it was included. With some backwards and forwards somebody was rightfully sent out. When our lease was up and we wanted to move elsewhere, we made time to leave the property for viewings for potential new tenants. We allowed them to have access to the property from Saturday morning to the late afternoon. We politely requested that they leave our keys in our post box as we would be returning in the evening so would not be able to travel into Gravesend in time to collect the keys back before they closed. It was communicated that it was important that they be left in the post box as they had my car keys and work keys on them. Returned home to all of our lights being turned on and left on even though it was summer & no keys in the post box. It was 4:30PM, I was in a panic as they were due to close for the rest of the weekend and I needed my car and work keys so quickly called them. I politely explained the agreement had not been met and to ask if I could come and pick them up before closing. I was met with "Yeah but we are leaving for the weekend in 20 minutes so you'll have to be quick or there wont be anyone here to give them to you." I was furious. They didn't do as we asked and then told us we had to hurry up if we wanted our keys back instead of admitting their mistake. Around the time of moving out, the landlord tried to keep deposit back because of a small patch of wear and tear on the cheap linoleum flooring. We were proud of the home and kept the place spotless, and was in fact left cleaner and tidier than when we moved in! Yet we felt no support from Robinson Michael & Jackson who were allowing our deposit to be held back for months by the landlord who was clearly breaking the rules of which were written on our contract. They allowed him to try and charge us £900 without evidence or a quote of the floor that "needed" replacing. When we fought this he eventually backed down and we got our full deposit back, yet we were so upset by the stress this caused which could have been avoided to begin with if they stuck to what was written in the contract. Our lease ended in October 2021, yet in late November 2021 once we were settled and happy in our new place, in a different area under and completely different estate agents, my partner received several missed calls and informal WHATSAPP messages from somebody at the office telling us that we hadn't paid our rent - yeah, because we don't live there anymore and hadn't for nearly 2 months! We were so disappointed that we were hardworking and respectful tenants who always paid our rent on time, yet were being chased for payment on somebody else's lease. It's now been 6 months and we still receive emails from them regarding the property and confidential information that should be going to the current tenant. I'd expect if the current tenant was aware we were still receiving emails regarding missed payments, booked & cancelled inspections and services booked at the property, they wouldn't be very happy. Completely embarrassing service on their behalf.
Hey Katie - I know we've spoken to you partner since this review was left and resolved all of these issues. I'm glad we've managed to resolve things for you. Wishing you both the best in your new home! - The Lettings Team
5/5
GoogleGreat service and great communication! I’ve had bad experience with most estate agents being unreliable and unresponsive but wasn’t the case here at all! Chloe was extremely helpful finding me and my family a lovely new home and the rest of the team Ellie, Stacey and Hollie helped me complete everything very smoothly. Great experience, would definitely recommend and use again in the future.
We enjoyed working with you, hope you've settled nicely in your new home! - The Lettings Team
5/5
GoogleThe RMJ team have always successfully secured new tenants for our property - very promptly, keeping us updated throughout the process, along with sound and professional advice. We have always found the team’s service excellent and can highly recommend them to other landlords.
Thank you for your review, we're glad that you have been pleased with the service received over the years of working together. Congratulations on your new tenants! - The Lettings Team
5/5
GoogleWe had 3 agents value the property. Lily filled me with confidence and we decided to go with these guys. House was sold to the 1st viewers and at the price we wanted. Andy and his team supported and informed us all the way through the very smooth process. Highly recommend this professional team.
Thank you for rating our service. Please do not hesitate to contact us if we can be of any help in the future.
5/5
GoogleWe sold our property via RMJ this year, and we would definitely recommend them to anyone thinking of doing the same. The key things for us were; 1. Marketing of our property - they use a professional photographer for internal and external pictures, which looked amazing and really highlighted the best features. 2. Vetted and Ready Buyers - prospective buyers have already shown they are in a position to proceed, so you don't get any time wasters. And they had multiple buyers already interested in properties like ours, so we had a couple of offers at asking price and had agreed a sale within 4 days of going on the market. 3. The Team - across the board, everyone at RMJ Gravesend was friendly, knowledgeable and supportive. Buying, selling and moving can potentially be really stressful, so having the team in our corner was a massive help for us.
Dear Paul. Thank you so much for your detailed and warming review. It was a pleasure dealing with you both. Andy & the RMJ team.
5/5
GoogleAs a first time buyer dealing with the team at RMJ was fantastic, I was constantly involved with the process from start to finish. Going to the office to collect the keys was a great feeling & big thanks to Geogia & Jo for all your help and my lovely moving in gift.....
Dear Michael. Thank you so much for taking the time to share your experience, We hope you are really happy in your new home.
5/5
GoogleI had such a great experience with the agency. All members of staff I had the pleasure of speaking with were so friendly, helpful and willing to go above and beyond. Communication was great, someone was always available to take my call, even if the person I wanted to speak to was unavailable another member of staff was able to help which was helpful and minimised the need to call back or wait for a call back. I was even getting responses on a Sunday which again is amazing service. All in all, a great team who go above and beyond and provide an excellent service, I defiantly recommend.
Deer Jasleen. Thanks so much for you review. So glad you were happy with our service. Kind regards. Andy & RMJ team.
5/5
GoogleWe sold our house through RMJ and the process couldn’t have been easier. From our valuation to having the pictures taken it was so easy and the staff made it a pleasure to work with them. I felt I could ask them all the questions I had and they were all answered to put my mind at rest, even though they had probably heard them all before. Our house sold on the first weekend of going up, with many offers for us to choose from. RMJ also managed to find the house we bought for us, through the many houses on their books, we were able to have a large choice of properties. The whole buying and selling with RMJ was so seamless and easy and I was constantly kept up to date with the whole process. Ben also did our mortgage, we had used him a couple of times before so we knew we were in safe hands and with it all under one roof it saved me having to update each other as this was all done in house. I would certainly recommend RMJ, we sold our house in Nov 21, found our dream home in Jan 22 and exchanged and completed in March 22. They really do work as a team in branch and I couldn’t be happier with the service we received.
Wow. Thank you so much for your detailed review. Lovely to be appreciated. We hope you enjoy your new home.
5/5
GoogleI have recently rented a property through Robinson Michael & Jackson in Gravesend. I cannot speak highly enough of the lettings team. From Hollie being fantastic on my viewing, and Ellie, Stacey and Chloe helping to get my references and move in done as quickly as possible. They have been absolutely fantastic and I would recommend them to everyone :)
Was a pleasure working with you! Thank you for your review, good luck in your new home - The Lettings Team
5/5
GoogleMy recent experience with Robinson Michael & Jackson (Gravesend office) was superb and amazing. The staff involve in my renting were so helpful and straight forward individuals, especially (Ellie) who was practically outstanding in her duties, to ensure that best information and services was provided.
Thank you for your review, it was a pleasure helping you find your new home! - The Lettings Team
4/5
GoogleThere were some problems with some misinformation from some colleagues in the office but if you get the chance to get someone to help you with your purchase, get Jo Rossiter as your sales progressor. She’s been fantastic as soon as she got involved and the miscommunications stopped immediately! She’s actually provided me with regular updates on what’s happening with our purchase from her clients and it’s really help what’s been a very stressful process become smoother! She’s an absolute star! Also Andy Plaistowe has checked in with us through which was really nice as a duty of care process just to make sure we’re kept in the loop as much as possible when buying your first property can’t be overlooked!
Dear Jonathan. Many thanks for you feedback and kind words of appreciation. Andy and RMJ team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
