Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRecently let a property with this company. Conversations initially started with Chloë who was fantastic at educating us on the process before her team took over. Mostly dealt with Hollie & Ellie who have been superb and communication is rapid with the way they have it setup. Very happy all round!
Ah thank you so much for your kind review. It was a pleasure helping you let your property and working with you! - The Lettings Team
5/5
GoogleI can safely say that Andy is genuinely one of the nicest, straightforward, upfront estate agent. He didn't try to play us off against the seller just straightforward nice and easy what would you like and went and got it for us. After somewhat terrible experiences previously with estate agents I can safely say that if you get Andy is your estate agent you are going to be more than happy.
Thank so much for you honest and kind feedback. It’s very much appreciated. We wish you all the best and hope you enjoy your new home.
5/5
GoogleHands down the best senior lettings negotiator, Ellie Ecclestone 🤍 Even though we couldn’t get the house we wanted mainly because it has been let agreed, Ellie make sure that I receive many other property suggestions that fit my needs. She’s been super attentive and I’m grateful for that. Thank you for your support and have an amazing day!
Thank you so much for your review! Hopefully you find something soon - The Lettings Team
5/5
GoogleAfter investing in my first property and speaking with RMJ, I was overwhelmed with their professionalism. Chloe was incredibly helpful, friendly and easy to talk with. Chloe detailed everything they offer, plus extras RMJ provide, nothing was hidden. Anytime I called in or text, it was answered promptly and efficiently and never any hesitation. I was kept regularly updated by everyone in the office, by a phone call or text. Not to mention the other members of the team, Hollie, Ellie & Stacey. Everyone in the office were friendly and kept me informed about the process of my new tenant moving in. I can comfortably say, my investment is in the best hands, by this brilliant team and I would 100% recommend to anyone to use RMJ if they’re looking to let out their property. Many thanks for making it simple and easy. 5 ⭐️
Thank you for your review! You've been a fantastic Landlord to work with, all the best - The Lettings Team
5/5
GoogleWe highly recommend Robinson, Michael and Jackson after using them to sell our home. We purchased the house through them and thought the service was great then hence why we used them as our own estate agent. Reece Cox is a real asset to the company, he constantly kept up updated and made sure things ran smoothly for us. Thanks to everyone at your office for selling our home.
It was our pleasure Jake and we hope to work with you again in the future. Thank you.
5/5
GoogleThank you very much to the team at Robinson, Michael & Jackson in Gravesend. Hannah, Hollie, Ellie & Stacey made my move as stress free as possible and always extremely professional. I will be recommending Robinson’s to everyone looking to rent their property out.
5/5
GoogleAmazing from start to finish! Lilly was a force of nature with her advice, approach and dedication to getting the sale done. Relentless in updating and advising us. Incredible, personal and sympathetic follow up for the entire completion process from the lovely Jo. She was so very compassionate and caring in all our dealings with her. Thank you so much. After lack lustre service from our initial agent everyone we have dealt with, from anyone taking phone messages to the manager, has demonstrated absolute customer dedication. Thank you
Dear Lorraine. Thank you very much for your review and comments regarding Lily & Jo. It was a pleasure working for you.
5/5
GoogleThank you to the wonderful team at RMJ Gravesend, Lily, Jo and Nicola helped with my first time buy. They recommended a mortgage advisor and conveyancer which made the whole process easier and understandable. The moving in box was also very much appreciated. Would recommend in future.
Dear Paul. Many thanks for taking the time to leave us a review. We hope you love your new home.
5/5
GoogleAs a semi-professional landlord, it's essential for me to source good tenants who are reliable, trustworthy and willing to look after the property. The team at RM&J went above and beyond - not only with their exceptional marketing leaving me with a pick of rental offers - but also helping me source quality contractors at affordable prices to refurbish the property in advance of renting it. And all within a very compressed period of time so the rental void was minimal. My heartfelt thanks to Chloe, Hollie, Ellie & Stacey - I'll certainly be using your services again and highly recommend others to do so too!
You've been a fantastic Landlord to work with and an absolute pleasure to deal with, thank you for choosing us! - The Lettings Team
5/5
GoogleWe sold and bought through RMJ which made the whole process easier. Our main contact at the Gravesend branch was Lily who was amazing and kept us updated at every step but we also dealt with other branch staff. They were all fully up to date with our situation and more than willing to help us out at any time. Although we don’t ever want to move again as Lily found us our perfect home, if we did we would be in contact with RMJ immediately!
Thank you so much for your review. I was a pleasure to work for you and hope you are happy in your new home.
5/5
GoogleAndy and his team worked hard and were always keeping me up to date with any updates during the purchase. Jo & Nicola were fantastic at ensuring a smooth process was maintained. I would recommend them for any property transactions.
Thank you so much for your review. We really do appreciate it. We hope you enjoy your new home.
4/5
GoogleWe had a great experience with Robinson Michael & Jackson - it went very smoothly from viewing property to the day of completion! The communication never lacked, special mention to Emma and Jo! Thanks to you and the rest of the team for all your help during our process.
Dear Ope. Thank you for taking the time to share your experience. We hope you are happy with your new home. All the team at RMJ
5/5
GoogleVery professional & friendly company. I was very pleaser with the service offered. I wouldn’t be able to name every single person that helped me through the process of getting me a new home as everyone was really helpful but to name a few: Hannah, Hollie, Ellie & Stacey were the ones that I have been in contact the most & I can’t thank them enough for their professionalism and helping me find my new home ! :)
5/5
GoogleVery good company. I have used them twice to move and great communication, always a phone call away. Special thanks to Lily for help with progression on our offer and Jo in sales progression for keeping us up to date with emails. We also thank everyone else who helped us with our move.
Thanks for taking the time to share your experience. We look forward to seeing your new home once renovation works have been done. Kind regards. RMJ Gravesend Team.
5/5
GoogleI recently purchased a property through the Gravesend office of Robinson Michael and Jackson. The process was carefully explained to me at the beginning by Georgia who also arranged my viewing and showed me around the property. She and her colleagues were very friendly, supportive and professional. I strongly recommend Robinson Michael and Jackson and I thank them for the excellent service accorded me during my purchase.
Emmanuel it has been our pleasure assisting you and thank you for your comments. All the best for the future. Andy, Georgia and the whole team are very appreciative for you taking the time to review us. Have a great Bank Holiday Weekend.
5/5
GoogleAs a first time seller, from the moment Lily of RJM valued my property and ran through the process, I knew immediately knew out of the local agents that they were the best option for me. Within only a few days of my property being on the market, I had already accepted an offer. Tammy of RJM then handled the sale file from then on and again was absolutely amazing. Tammy was always keeping me up to date regardless of the situation right up until the last moments, which was earlier today when my property completed. Thank you to Lily and Tammy and RJM for your brilliant service!
Dear Daniel. We really appreciate you taking the time to post a review and special thanks for your kinds words about Lily & Tammy. It means a lot to us.
4/5
GoogleRobinson Michael & Jackson were good throughout the whole emotional process of selling the family home. My first meeting was with Reece, who displayed excellent communication skills and explained the whole process in a professional caring manner. Not in any way pushy. The house was put on the market and after several viewings an offer was accepted. All within a period of about 10 days. Thank you to Reece, Georgia, Andy, Jo and other staff who continued to keep me updated on the progress of the sale.
Dear Ian. Thank you so much for you kind words. We wish you all the best. The whole team at RMJ.
5/5
GoogleThe whole process working with RMJ has been amazing throughout. I am a solo first time buyer so this process could be quite daunting but working with the RMJ has helped eased a lot of my worries. From inception and doing viewings I enjoyed working with Georgia and seeing some great properties. Finally found the one and the progression was guided by Nicola, Tammy and Jo in the Sales team. I worked with everyone collaboratively and all questions were always answered/replied on the same day. Thank you once again for everything and being part of my journey on getting on the ladder!
Thank you so much for taking the time to write a detailed review and mentioning a few of the team personally. It means alot. We hope you love your new home and we look forward to working with you again in the future.
5/5
GoogleI can easily and highly recommend Robinson Michael & Jackson, especially as a first time buyer trying to wind their way through the house buying world. I worked with Jo during the process who was proactive, friendly and professional throughout, keeping me up to date at all times with progress. I felt like all my questions and queries were quickly and efficiently answered, especially with communication between myself and the seller. I always felt like a valued buyer, from being shown around the property to being handed the keys. I cannot thank the team enough for the smooth process and will be recommending them to others in the future.
Thank you so much for your review. It’s lovely to hear that you were happy with the service we provided. We really hope you are happy in your new home.
5/5
GoogleAbsolutely brilliant service from Ellie, Stacey, Hollie and Chloe. Ellie in particular was very professional and evident she is passionate and knows what she is doing. She got me a tenant within 48 hours as she promised and constantly kept me updated throughout the process. It’s been a long time since I got this level of service. The rest members of the team were extremely professional. They made it so seamless and this is definitely a five star service I have received and would certainly use them again and recommend their services.
It was easy to find you the right tenant within just 2 days, it's a lovely property! All the best - The Lettings Team
5/5
GoogleRobinson Michael and Jackson has been fantastic and very helpful all through the process of purchasing our new home. They were ever ready and always available to give updates and further advice at every stage of the purchase. Buying a house could be daunting but it was made very easy for us. Myself and Elizabeth would like to say a very big thank you to Jo and Lily for their kind help all through.
Dear Emmanuel & Elizabeth. Thank you for your kind comments, they have been passed on and gratefully received. We hope you are happy in your new home.
5/5
GoogleReece was our main contact, he was amazing and found us the perfect buyer for our property. The sale was hassle free and completed in record time. We were kept informed at every stage. We also spoke to others at the branch and they were all very pleasant and helpful. 5 star service from everyone, definitely recommend. Alison & Brent
Dear Alison & Brent. Thanks so much for your glowing review. We are very appreciative.
5/5
GoogleThe services received from Robinson Michael Jackson with regards to letting our house was a five star one, it started with Chloe giving us a very accurate and professional rental valuation of our property based on her in-depth knowledge of the area, one that the Lender actually agreed to. She keenly listened to us and tailored the service to match our requirements, Ellie and Hollie were also very brilliant at showing the prospects around and offering them valuable information on which to make their decisions. When it came to wrapping the process around good systems and documentations, Stacey was incredible with her excellent service, so all in all, an amazing experience from the RMJ guys.
Thank you so much for your review, you've been a fantastic landlord to work with! - The Lettings Team
5/5
GoogleWould love to thank the Gravesend branch from the very beginning with Andy the branch manager gave me a call to say they have accepted my offer, Then Jo Rossiter took over and has been very approachable and helpful being the mediator between all parties involved in my purchase. With any purchase it can be stressful but the team worked to keep me informed even when Jo was off Lily was able to assist and was up to speed with what stage we was at. Really appreciate the team and thank you for making my first purchase easier and less stressful
We are so pleased for you and can’t wait to hand you over the keys. Thank you for your warming words and appreciation. Andy & the whole RMJ team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
