Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRMJ Gravesend got some very professional people. We bought out new home with the help from them and throughout the process they were very helpful. They responded to all our questions and did what they could very well.
Dear Vishwas. Thank you for taking the time to write a review. We are glad you were happy with our service.
5/5
GoogleFrom start to finish my husband and I couldn’t fault Lily, Andy & Jo.The three of them worked so hard to push our sale & purchase through so we avoided the stamp duty rise. Would definitely recommend.
5/5
GoogleAs we all know, the sale or purchase of a property can be quite stressful but the sale progressors Jo and Nicola were completely professional, easy to contact and worked hard at trying to make the purchase as smooth as possible.
Dear Dolly. Thank you for finding time to send a review. Your kind comments about Jo and Nicola have been passed on. Kind regards RMJ Gravesend Team
5/5
GoogleAfter using a few different agents to rent my property over the years, I’ve had a mixture of really poor to good service. This is the second time I've used Robinson Michael and Jackson and would not look elsewhere. I dealt directly with Chole previously and as before the whole process was straightforward, very professional and absolute value for money. Chole had a consultation with we before the let where she was able to give me a realistic price as well as time scales for the property to be rented. A tenancy was agreed within less that 12 hours of it being listed with the rent agreed also exceeding my original expectations! Thank you Chole and team, Thank you Robinson Michael and Jackon A+++
Hello KP, thank you for review. It's been a pleasure working with you over the years, best of luck with your new tenant. All the best and thanks again for choosing us - Chloë
5/5
GoogleMy wife and I moved from Gravsend to our new house in Wilmington, Andy and the team were absaloutly amazing. Helped us step by step and helped take away a lot of the stress of moving. Couldnt fault them at all! Would highly recommend!!
Thank you for taking your valuable time to write us a review, especially when you moved 6 months ago so lovely to know we werent forgotton. So glad you were happy with our service and we hope you are very happy in your new home.
5/5
GoogleRMJ were professional and extremely helpful from beginning to end. They were responsive to calls, helpful in securing an agreement on price and continued to provide updates throughout the process.
Thanks Darren for your review. We are so happy that we were pleased with your service. We hope you are very happy in your new home.
1/5
GoogleWould be nice if they called us back or responded to our email enquiries. Update: they’ve asked us to email and ensure our enquiry is dealt with. We’d already received a call to say the property we enquired about was “fully booked” for viewings. This isn’t the first time they’ve not come back to us either, we enquired previously about a property and were told we’d hear from them about a viewing and never heard anything back.
We are very sorry we have not replied. Please contact me directly andy.plaistowe@robinson-jackson.com and I will make sure your enquiry is dealt with a swiftly as possible. Thank you.
5/5
GoogleIt was pleasure to deal with Robinson Michael and Jackson i was very impressed Highly recommend I will certainly ask Robinson Michael and jackson to help me with any matters related to my property in the future as I trust them very much.
Thanks Prasad. It was a pleasure to deal with you as well. We look forward to working with you again in the future. All the team at RMJ Gravesend.
5/5
GoogleVery professional and we were kept up-to-date constantly. Great job from Andy and Jo who made sure we got to the finish line by helping us deal with issues along the way. Thanks guys Ashley
Thanks Ashley. Working with you was a pleasure and we hope you are happy with your house purchase.
1/5
GoogleDealt with sale dept, called to book viewing on a property they were marketing. They never phoned me back to offer date/time, I called them 3 days later and was told it was my fault for not providing a mortgage in principle.......even tho it was made clear I was a CASH buyer! No apology or acknowledgement of his incompetence waste of time and space AVOID.
Dear Mr Webb. Robinson Michael & Jackson offer our sincere apologies for your recent experience in dealing with our company. We will be in contact with you directly today to discuss this matter personally.
5/5
GoogleI highly recommend the Sales team at Robinson Michael & Jackson. They were extremely supportive, keeping me fully informed throughout the sale and were always available to answer any questions I might have. I wouldn’t hesitate to use them again.
So glad you were happy and would use us again. Thank you.
5/5
Google5 star letting service provided from the start to the end. Special thanks to Ellie, Chloe, Stacey and Hollie for the seamless support provided throughout every stage of the letting process. As a landlord, I would highly recommend them and will use them again for any of my future lettings.
Thank you for your review, it was a pleasure working with you and helping you let your property! Good luck with your new tenants - The Lettings Team
5/5
GoogleFirst time buyer, RMJ was helpful from start to finish, both Lilly and Jo was very good with communication and we completed within in less than 8 weeks highly recommended! Thank you RMJ
We are really appreciative of you taking the time to write us a review. So glad you were happy with our service and your kind comments have been passed on to Lily & Jo. From the RMJ Gravesend Team
5/5
GoogleChloe and Hollie made our experience so easy and with little to zero stress. Highly recommended to anyone. The service was outstanding and we are extremely grateful to Chloe for her advice, guidance and support!
Thank you for your review, wishing you all the best in your new home! - The Lettings Team
5/5
GoogleWe recently used RMJ in Gravesend to find tenants for our BTL property. Chloe and Hollie were both brilliant. They provided information throughout, they were professional and very attentive. Thank you girls, we will definitely use you again!
Hello Suki, thank you so much for your review. It was a pleasure working with you, wishing you all the best - The Lettings Team
5/5
GoogleThank God for RMJ, had it not been for Tammy and Reece, in the Gravesend offices, I’m not sure I would have made it through this difficult sale. Highly recommend them for taking the headache away from dealing with solicitors, making sure they could step in and help every step of the way.
Dear Adam. We are very happy to hear that you were pleased with our service. We appreciated your patience in allowing us to push the move through. We wish you all the best in your new venture
5/5
GoogleAs indicated above we were satisfied with the service received. We achieved our asking price and successfully sold our bungalow in spite of COVID restrictions. The sales team did a good job in encouraging several viewings which led to the successful sale followed up by the post sales team which despite one or two hiccups further down the chain in finalising completion all went well and as no fault of the team. So over all I will finish as I started by expressing my satisfaction and thanks to all.
It was our pleasure Mark and thank you for putting your faith in us.
5/5
GoogleI just recently purchased a property via this Estate Agent, 12 Hatton Close. Although another staff member showed the property to me but Andy assisted in progressing the matter to a very successful conclusion. It was seamless from the beginning to the end, I give credit to them.
Thank you very much for your comments and we are happy that you were pleased with our service. We hope to do more business with you in the future.
5/5
GoogleThe property I was selling sold within a week of going on sale, and it only needed one morning of showing viewers around the property. Robinson Michael Jackson did a great job of lining up the potential buyers in advance of the property being able to go on the market, just like they'd said they would, so that it sold promptly with minimum fuss.
Dear Mick. Thanks for taking the time to write a review. Much appreciated and it was a pleasure working with you. Andy & the RMJ Sales team.
5/5
GoogleFrom us finding us a house to the process of moving. Chloe and Ellie at the Gravesend branch were very helpful. We’ve worked with Chloe for couple of years and she made the whole process so smooth from start to finish.
It was a pleasure working with you Rosie, all the best with your new home! - The Lettings Team
5/5
GoogleChloe, Ellie and Hollie went over and above to help us with our requirements. Very fast to respond to queries and very pro active to achieve the dates we required. Overall very happy with the service provided and would certainly use them again!
Hope you guys get settled quickly, was great to work with you! - The Lettings Team
5/5
GoogleI highly recommend Robinson and Jackson at Gravesend. Second time using the Lettings Team to move. They were very responsive, quick to answer questions, and a good manner all round. Massive thankyou to Abigail and Chloe who helped us in all aspects from getting started to moving in. I dread moving, yet everything is made so easy. I was always kept up to date, and answered all queries i had. Outstanding service from the whole of Lettings Team at RMJ. Thank you again.
Thank you Sami, hope you've settled into your new home quickly! - The Lettings Team
5/5
GoogleHad the pleasure of renting a property through the gravesend lettings team- Chloë, Ellie, Hollie & Stacey. They were responsive, polite and kept me well informed of developments. Happy to recommend their service.
It was a pleasure helping you let your property for the first time, great to hear you were happy with the service! We look forward to managing your property for you - The Lettings Team
5/5
GoogleFantastic service throughout. Couple of shout outs, Lily at the start being so helpful and Tammy for seeing us through to completion. These guys really care and we cannot thank them enough!!
Lovely to hear you were very pleased with your service. Thank you on behalf of the whole team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
