Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI can’t thank Nina enough for the all of the support she provided to me during the sale of my elderly mum’s property. For numerous reasons (not due to RMJ) the sale was very protracted, despite this Nina acted at all times in a professional and courteous manner. She ensured that I was kept up to date with the progression of the sale on a regular basis. I would definitely recommend RMJ to anyone selling or buying a property.
Jane · 24 September 2024 · Robinson Michael & Jackson Rainham & Gillingham
Agent replied · 24 October 2024
Hi Jane! 🌟
Thank you so much for your kind words! We're delighted to hear that Nina provided such valuable support during the sale of your mum’s property. It’s great to know that, despite the challenges, you felt informed and well taken care of. Your recommendation means a lot to us, and we’re always here if you need anything in the future.
★★★★★ 5/5
GoogleCannot recommend this branch enough and in particular Nancey. She was informative from the start of the process and was excellent at keeping us informed at all times.
Jack · 24 September 2024 · Robinson Michael & Jackson Strood
Agent replied · 8 November 2024
Hi Jack, thank you for your review. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleWe met Nancy on site for an evaluation of our house. We found her knowledgeable and friendly and have no hesitation in recommending her services.
V · 24 September 2024 · Robinson Michael & Jackson Strood
★★★★★ 1/5
GoogleDefinitely would never sell or buy through these agents. Arrogant, untrustworthy, underhanded and unprofessional. If you don't complete in SEVEN weeks they will sell to someone else without warning. From other negative reviews it seems like this company actively encourages gazumping and does not care about buyers at all or any financial loss suffered. This practice only adds stress to an already difficult process, prioritizing personal financial gain over fairness. (Please refer to the other negative reviews for similar experiences.)
They also Charge for AML (Anti-Money Laundering) checks when many other agents do not, and refusing to refund when sales fall through, comes across as a predatory practice aimed at profiting from unfortunate circumstances
Having dealt with numerous agents for many years, I have never felt the need to write a negative review.
K · 24 September 2024 · Robinson Michael & Jackson Strood
Agent replied · 24 October 2024
Dear Karen,
Thank you for taking the time to write a review about your recent experience with us. We sympathize with your frustration and would like to address some of your points.
As you were made aware when your offer was accepted, all of our properties remain fully advertised as available for sale until certain checkpoints in the transaction are reached. Your offer was accepted on July 17, 2024, and written confirmation was sent to you reconfirming our processes, which were also discussed on a telephone call
As of today, September 5, 2024, no progress on the purchase, both legally and financially, has been made. Your chosen solicitor failed to respond to any communication with us or the seller's solicitor, despite our constant efforts to contact you and your solicitor to advise of the urgency of this transaction.
The seller has now decided to accept an alternative offer from a party who had previously shown interest in the property. Had any progress been made from your side, the seller might have made a different decision. We do not profit from unfortunate circumstances; we follow the correct procedures to abide by anti-money laundering regulations.
We sympathize that you may now face some financial loss due to this decision. However, we cannot apologise for following our company processes and acting in the best interest of our clients, who decided not to continue with a transaction that showed no progress in eight weeks.
Kind regards,
Team RMJ Strood
★★★★★ 5/5
GoogleGood communication and service.
Marian · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 21 September 2026
Dear Marian,
Thank you for your feedback! We appreciate your kind words. … More
★★★★★ 5/5
GoogleRating only, no written review.
Tony · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 21 September 2026
Thank you for taking time to leave the team a review!
Many thanks,
Robinson, Michael and Jackson.
★★★★★ 5/5
GoogleProfessional and kept me fully updated on the progress of the sale.
Tracy · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Tracy,
Thank you for your feedback! We're glad to hear that you found our service … More
★★★★★ 5/5
GoogleProfessional, informative and reassuring. Well worth paying a slight premium compared to more budget estate agents for a far superior service
James · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear James,
Thank you for your feedback! We're delighted to hear that you found our service … More
★★★★★ 5/5
GoogleJody has been great at overseeing this process and keeping me informed of developments, and Kacy has acted excellently on my behalf.
Rob · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Rob,
Thank you for your feedback! We're thrilled to hear that Jody and Kacy have … More
★★★★★ 5/5
GoogleEllie is awesome, she walked us through the property we viewed and was able to answer all of our questions. She gave us as much time as we needed to fully appreciate the property on display. She is a great ambassador for RMJ. Thanks again Ellie.
Leon · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Leon,
Thank you so much for your kind words! We're thrilled to hear that Ellie provided such excellent service during your property viewing. She truly embodies our … More
★★★★★ 5/5
GoogleEllie was very professional in dealing with my needs over the phone and helpful. …
Annabella · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Annabella,
Thank you for your positive feedback! We're glad to hear that Ellie and Tilly … More
★★★★★ 5/5
GoogleRobinson Michael & Jackson helped me sell my house recently and i cannot recommend them more. Originally on the market with another agent for over a year and no movement, after 1 month of being with RMJ I had a buyer and the sale went …
Kirstie · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Kirstie,
Thank you for your feedback! We're delighted to hear about your positive … More
★★★★★ 5/5
GoogleI am in the middle of a purchase of a property in Kent. I have found Jody Collins and Robinson, Michael and Jackson to be very helpful. They have apprised me of events at all points and checked in regularly. The mortgage advisor that they recommended has been very good too.
Joseph · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Joseph,
Thank you for your review! We're delighted to hear that Jody Collins and our … More
★★★★★ 5/5
GoogleFriendly and reliable estate agents, prompt and clear communication throughout the ordeal of buying a new home. As a first time buyer they are thorough and supportive, and great recommendations on their mortgage advice team (MAB) and their …
Joshua · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Joshua,
Thank you so much for your glowing review! We're thrilled to hear that you had a … More
★★★★★ 5/5
GoogleAmazing staff and very professional group of people highly recommend them as a team but mortgage adviser was exceptional
Jacob · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 30 June 2024
Good Afternoon Jacob,
Thank you for your review, its great to hear that you are happy with the service … More
★★★★★ 5/5
GoogleReally helpful team, Ellie was always quick to answer the phone and happy to help us with finding my dream home.
Maria · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Maria,
Thank you for taking the time to leave Ellie a review! … More
★★★★★ 5/5
GoogleTj and the team have provided me with a great service! Being a first time seller I was a little nervous but the guided me throughout the whole process
Sam · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Sam,
Thank you for your wonderful review! We're delighted to hear that TJ and our … More
★★★★★ 5/5
GoogleCan't fault the service we have received from TJ and the rest of the staff . We feel they have worked tirelessly on our behalf . . Without a doubt working for the best outcome for everyone . Welcome all
Natalie · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Natalie,
Thank you so much for your kind words! We're thrilled to hear that you had a … More
★★★★★ 5/5
GoogleI’ve been in contact with the sales team at RMJ for the past couple of weeks and just been for my first viewing. From registering to this stage they have been so friendly and forthcoming, I hope to find something I love with them soon!
Rebecca · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Rebecca,
Thank you for your positive feedback! We're thrilled to hear about your … More
★★★★★ 5/5
GoogleExcellent service, a pleasure to do business with, nothing was too much trouble. A special mention to Jody who went above and beyond at all times. A total star throughout.
Julia · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Julia,
Thank you for your wonderful review! We're thrilled to hear that you had an … More
★★★★★ 5/5
GoogleI recently viewed through RMJ with Ellie and she was so so helpful at helping me find my dream home. Would definitely recommend, Ellie made it a really easy process!
Olivia · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Olivia,
Thank you for taking the time to leave Ellie a review and the recommendation! … More
★★★★★ 5/5
GoogleI am mid-sale at the moment. My property was actively marketed and I accepted an offer within 2 weeks. …
Dave · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 14 July 2024
Dear Dave,
Thank you for your positive feedback! We're delighted to hear that your property … More
★★★★★ 5/5
GoogleVery fast service, Libby and Ennis have responded to my questions in a matter of minutes. Our whole let, including our tenancy agreement was sorted in a matter of days!
Harry · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 17 June 2024
Good morning Harry,
Thank you for the kind review regarding the Team. I'm delighted we were able to … More
★★★★★ 5/5
GoogleRobinson Michael and Jackson are a great company to deal with. Ennis, the Lettings Manager is a top professional. Knows what he is doing and he is extremely helpful especially if it's your first time renting your property out. I highly recommend Ennis and his team.
Joel · 21 September 2024 · Robinson Michael & Jackson Maidstone
Agent replied · 17 June 2024
Hi Joel,
Thank you for your kind words regarding the service received. It was a real … More
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