Trusted Agent profile
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★★★★★
8,209 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,209 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis lady was really lovely very helpful and informative answering all our questions and concerns and also for good at communicating
Thank you so much for your 5-star review! 🌟🌟 We’re thrilled to hear about your positive experience. It’s wonderful to know that you found the service helpful, informative, and communicative. Kelly & the Lettings Team. …
5/5
GoogleWe viewed a house through rmj with Jess from the strood branch, she was lovely, very welcoming and was happy to answer any of our questions which in viewing houses we’ve never had before, so she deserves recognition! #givejessapayrise! Thank you again jess
Thank you so much for your 5-star review! 🌟🌟 We’re thrilled to hear that Jess made such a positive impression during your viewing. We’ll be sure to pass along your kind words. Kelly & the Lettings Team …
4/5
GoogleAs one who works with people, it was nice meeting the letting agent Katie who from the very beginning of showing my interest in the property. Her polite and professional manner on the phone, her communication via emails and finally showing me around she was just superb, a breath of fresh air. 👌 …
Thank you so much for your 5-star review! 🌟🌟 We’re thrilled to hear that Katie’s polite and professional approach made such a positive impression on you. From Kelly & the Lettings Team …
5/5
GoogleRating only, no written review.
🌟Thank you for your kind 5 Star review 🌟 Kelly & The Lettings Team …
5/5
GoogleRating only, no written review.
Thank you so much for your 5-star review, Sophie! 🌟🌟 From Kelly & the Lettings Team. …
5/5
GoogleI had a fantastic experience during my recent house viewing, largely thanks to Jess, who showed me around. She was incredibly knowledgeable and took the time to answer all my questions, making me feel comfortable and welcomed. I would highly recommend her to anyone looking for guidance in their home search.
Thank you so much for your 5-star review! 🌟🌟 We’re delighted to hear you appreciated our responsiveness and communication. Jessie will be so pleased to know her efforts made a difference! Kelly & the Lettings Team. …
5/5
GoogleKatie at Robinson Michael & Jackson has been very friendly and professional when I’ve attended viewings. She keeps me informed on decisions I’ve made and sends through other suitable options. I feel in safe hands with her and hope to find a new home soon. Thanks again Katie!
Thank you so much for your 5-star review! 🌟🌟 We’re delighted to hear about your positive experience with Katie. She’ll be thrilled to know her friendly and professional approach, as well as her efforts to keep you informed, have made a difference. From Kelly & the Lettings Team …
5/5
GoogleRating only, no written review.
🌟Thank you for your kind 5 Star review 🌟 Ryan and The RMJ Team …
5/5
GoogleI had a viewing with Katie today. She was extremely professional, polite, and well-informed about the property (Quality that I haven't seen lately with other estate agents so I thought it was worth mentioning) Thank you for the excellent service!
Thank you so much for your 5-star review! 🌟🌟 We’re thrilled to hear that Katie provided you with professional, polite, and well-informed service. We truly value your kind words and are glad to stand out in providing excellent service. From Kelly & the Lettings Team …
3/5
GoogleLied about sellers using the same solicitors and said it would make it smooth process if we used the same as them, however we found out the seller used a different solicitor midway through the process.Wish the sales team would have just been honest rather than taking advantage of us ,considering we was first time buyers. In other news Nina was very helpful and updated us often, she’s the only reason why I’ve given them a 3 stars and not lower.
Hi B Thank you for sharing your feedback. We’re sorry to hear about your experience and apologize for any confusion caused during the process. We strive to provide clear and honest information to all of our clients, and we will take your comments into account to ensure this doesn’t happen in the future. We're glad to hear that Nina was able to assist you and provide regular updates, she’ll be pleased to know she made a positive impact. If you have any further concerns or feedback, please don’t hesitate to reach out. Your input is important to us. Ryan & The Sales Team
5/5
GoogleWe originally bought our house through Robinson Michael & Jackson 8+ years ago, we were that pleased with the service we've returned, for them to re-sell it. Again, from the point of contact, the whole team have been great keeping us well informed along the way and making the whole experience stress free. A big thankyou to Jack & Mia who have gone the extra mile in getting us the sale & helping find our next property, even working out of hours. I know a few friends of mine who have bought & sold through Robinson Michael & Jackson and we all agree they're the best estate agent in the area. Many thanks
Thank you so much for your lovely feedback! We’re thrilled to hear that you had such a positive experience with us not just once, but twice! It’s always rewarding to see clients return, and knowing we’ve made the process stress-free for you means the world. Jack and Mia will be over the moon to hear your kind words, they truly are stars and always go the extra mile for our clients. It’s also great to hear that your friends have had similar experiences with us. Recommendations like yours mean everything to us, and we’re so grateful for your trust. Warm regards, Lily Dowden Smith Robinson Michael & Jackson Team
5/5
GoogleRating only, no written review.
🌟Thank you for your kind 5 Star review 🌟 Ryan and The RMJ Team …
5/5
GoogleRating only, no written review.
🌟Thank you for your kind 5 Star review 🌟 Ryan and The RMJ Team …
5/5
GoogleA huge shout out to Dan who has been liaising with my buyer on my behalf to iron out some details and questions. A professional. Thank you Dan :)
Hi Dawn, Thank you so much for your amazing 5-star review! We’re so glad to hear that Dan was able to assist you and your buyer in resolving all the details and questions. We truly appreciate your recognition of his professionalism. Ryan and The RMJ Team!
5/5
GoogleGreat experience so far in terms of the level of information & help I got. A shout out to Adam in particular who has been exceptional
🌟Thank you for your kind 5 Star review Sabine 🌟 I'm glad you were happy with the service provided by Adam. Ryan and The RMJ Team …
5/5
GoogleKatie was very welcoming, pleasant to deal with had extensive knowledge about the property which led me to put in an offer to rent
Thank you so much for your 5-star review! 🌟🌟 We’re so glad to hear that Katie made you feel welcomed and provided extensive knowledge about the property. It’s wonderful to know her efforts helped you move forward with your decision. From Kelly & the Lettings Team …
5/5
GoogleRMJ are always great agents. Very responsive and a pleasure to deal with. Dealt with Adam most recently who’s always great help.
🌟Thank you for your kind 5 Star review 🌟 Ryan and The RMJ Team …
5/5
GoogleI would like to give Dan from the Rainham office a big shout-out for his services today. Very professional, helpful, and personable. Thanks, Dan. I am looking forward to moving forward with one of the properties you showed me today.
Hi Lara 🌟 Thank you so much for your fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear you had a great experience with us. Your feedback means the world to us, and we're so glad to have earned your trust and satisfaction. We look forward to serving you again in the future! Ryan and The RMJ Team
5/5
GoogleJust had Learna around who took photos and measurements with a colleague. Learna is was lovely and very polite. She seemed very professional and filled me with confidence that she’ll do a great job.
Hi Jake, Thank you so much for your kind words! We're thrilled to hear that Learna made a positive impression and provided you with excellent service. We'll be sure to pass along your feedback to her. It's great to know that you felt confident in the process, and we're looking forward to delivering a great result for you. If you need anything else, don't hesitate to reach out! Best regards, Ryan and The RMJ Team
5/5
GoogleI recently contacted Adam to enquire about a property and book a viewing. He was prompt, professional, and very courteous throughout the process. The booking was handled seamlessly and straightforwardly, making the entire experience stress-free. I truly appreciated his friendly approach and efficiency. Highly recommend working with Adam!
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Adam was able to make the process smooth and stress-free for you. Your recommendation means a lot to us, and we truly appreciate your trust. If you need any further assistance or have more questions in the future, don't hesitate to reach out. We're here to help! Ryan and The RMJ Team
5/5
GoogleAdam and Learna were great! Very organised and knowledgeable. Thanks!
🌟Thank you for your kind 5 Star review Lucy 🌟 I'm glad you were happy with the service provided by Adam and Learna. Ryan and The RMJ Team …
5/5
GoogleMy partner and I would like to say a huge thank you especially to Nina, who was always at the end of the phone to help reassure us when we needed help and guidance on anything! She was always very polite and welcoming!
Thank you so much for your kind words, Ryan!🌟 We're thrilled to hear that Nina was able to assist you and your partner in such a positive way. It's always our goal to provide helpful and welcoming support, and we're so glad to hear that Nina made a difference for you. If you ever need anything in the future, don't hesitate to reach out. Thanks again for taking the time to share your experience! Ryan and The RMJ Team
5/5
GoogleBuying a new house and have had Dan show us around a few properties and he's been absolutely fantastic, couldn't ask for better help when trying to buy a new house. Really recommend Dan and the whole team at RMJ!
5/5
GoogleLearna and Nina were absolutely fantastic throughout my entire house selling journey. They kept me informed every step of the way, clearly outlining next steps and what was needed from me and the other parties in the chain. They were always available to answer my questions and went above and beyond to help me throughout the process. Their professionalism and positive attitude was truly appreciated, making me feel confident throughout the entire journey. I cannot recommend them and the entire team at Robinson Michael & Jackson highly enough!
Thank you so much for your amazing review, Corin!🌟 We’re thrilled to hear that Learna and Nina were able to provide you with such a positive experience during your house selling journey. Your feedback means the world to us, and we’re glad our team could support you every step of the way. We truly appreciate your kind words and high recommendation. If you ever need anything in the future, please don’t hesitate to reach out! Wishing you all the best. Ryan and The RMJ Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
