Trusted Agent profile
Verified
★★★★★
8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe were shown around a couple of houses by Josie. She was very informative and answered all of our questions in a professional manor. Very easy to speak to and found the booking process very simple. A pleasure to deal with.
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleJosie was incredibly professional, friendly, and made sure I was comfortable for the next viewing. I was really impressed.
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
Googlecustomer service was super from the lady called Lacey. Friendly, happy to help and prioritising to get the job done!
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleWhat lovely young lady you sent down to show me the 2 flats,1 in the high street and 1 on park rd. Many thanks and hope to do some business with you in the near future
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleJosie was lovely, very helpful and friendly. Pleasure to have met her, and explore houses with. Thank you again
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleWe viewed three properties today with Josie Reynolds from robinson Michael & Jackson and it was such a lovely experience, she made us feel at ease immediately and is very personable, knowledgeable and professional, she is a credit to the company!
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleGreat service showed us 3 houses today very knowledgeable and polite valuable member of staff at the agency..
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleWe found the RMJ team very friendly & helpful. We had not moved for a lot of years and so much had changed in that time, but RMJ were incredibly patient with us, they helped make the whole process very simple. If we should have to move again we would certainly use RMJ. We would have no reservation in recommending RMJ.
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleThank you Lacey for your excellent service for showing me and my mum around two properties today one not even being booked. You went out your way to go get the keys and shows us another property 10 /10
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
TrustpilotFantastic help from Ryan
5/5
TrustpilotAlfie has been amazing
Alfie has been amazing. He has been very helpful, professional and on top of things.
1/5
TrustpilotHorrible
I had a difficult experience with the Belvedere branch. I found a buyer with them, and my house was taken off the market at the end of March 2024 while the mortgage application was being done. I was told on 30 April that the application was unsuccessful. However I was informed by the buyers directly that the result of the application was known on 17 April, and that RJ were informed immediately. They sent me the relevant emails. I asked RJ three times (George Bontof, Charlie Greenaway and Amanda Wade) prior to 30 April if they had heard about the application and Bontof and Greenaway lied to me by telling me that they had not, and Amanda ignored my question. I phoned the branch towards the end of the month and someone else answered. I asked about the application and the person who answered was away for a long time and sounded very embarrassed when he came back and said that they hadn't heard yet. Bontof is the manager and apparently he told his staff to lie to me. I was told that the buyers did not get the mortgage because the husband had been in the UK for less than 2 years. I questioned that as clearly they would not have received an agreement in principle if they did not meet the lender's criteria, and the lender would not have done a survey. I phoned the lender to check this. RJ did not answer my question and instead told me something else that was untrue, i.e. that the reason was because of a problem with the husband's visa. Prior to the buyers making the application I asked RJ in writing to make sure that the lender was one who would lend on ex-Council houses in low ownership blocks, as I already had a previous sale fall through because a buyer could not get a mortgage. At the valuation, Bontof had said that they had a 'panel' of specialist lenders who would lend on this type of house. I also asked Bontof on the phone about this. He said that they couldn't approach a specialist lender until they had a definite sale figure but would make sure that they found a suitable lender after that. I said that they were supposed to check in advance whether a buyer was able to get a mortgage but he became upset by me challenging him and began to speak in a high pitched, squeaky voice so I just had to leave it. They did not ensure a suitable lender and instead allowed the buyers to apply to their original lender, which the surveyor told me had a known policy of not giving mortgages for houses like mine. Indeed the buyers told me that the application was refused because of the house being ex-Council in a low ownership block, contrary to what I was told about the reason being a problem with the husband's visa. My house was off the market for the whole of April, when there was never any chance of the buyer's mortgage application being successful. I told Bontof what the surveyor had said about the lender's policy and he just said 'It'll be OK' and put the phone down. They negotiated with the buyers about the sale price without even consulting me, and then Bontof spoke to me in a manner which I found upsetting as it verged on being aggressive. He basically told me that I had to accept what they offered because if I had been going to get other offers I would have had them by now. That was not true, as of course new people can start to look for a property all the time. They ignored a lot of emails that I sent. No memo of sale was produced. A board was only put up a long time after the house went on the market. They overvalued the house and I had to ask for the price to be lowered after only 2 weeks. The way that Bontof pretended to be nice when he valued the property then, once I had signed up for 16 weeks, behaved in a very different manner, was a truly horrible thing to experience. When I made a complaint (after I found out about the lies) they behaved like a child having a tantrum and took my house off the market immediately. Two recent viewers had said that they were going to offer and I was in the process of arranging a viewing for the next weekend. So they were willing to risk losing a fee of 1,000s of pounds just to cause me inconvenience. After first discovering about the lies etc, I tried to obtain some help from one of the partners, James Corven, in accordance with their complaints procedure. Instead of helping he forwarded my message to Bontof, who I was complaining about. Later, I made a formal complaint to him. He responded in a very rude way and just ignored all the points and said that he agreed with Bontof's response, which didn't make sense as all Bontof did was take my house off the market. He sent me some extraordinary emails. Then another partner called Jack called me and said 'What is it you want from us?' He didn't seem to understand that if a person makes a complaint they want to get a response. Finally, they recommended a really terrible solicitor, which I used when I finally sold a year later.
5/5
GoogleFriendly team, will try to sort things out for you
It was a pleasure working with you both, we hope you're happy in your new home. Thanks, Joe & the Team
1/5
GoogleRating only, no written review.
Hi Asher, I have tried to call you regards your complaint you have about the Landlord not returning the deposit to you, unfortunately this is out of our hands but have tried to help as much as we can. … More
5/5
GoogleGreat experience renting through robinson jackson, would definitely recommend. Special thanks to the team and Xanthe for making it a smooth process.
Thanks so much for your review, it was great working with you. Thanks, Joe and the Team
1/5
GoogleNever again, awful communication and service
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Maud, We don't have your details on the system so please can you call the office or … More
5/5
GoogleSuper open and forthcoming communication, kept us updated at every step and really helped streamline the renting process which as we all know can be overwhelming at times!
5/5
GoogleWe have been very fortunate with Alfie from Robinson and Jackson's. Less than a week to find a property that tick all our boxes. He set up a whatsapp group and updated us throughout. It was easy, straight forward and hassle free process. …
5/5
GoogleRating only, no written review.
Hi Adam, thank you for your feedback. Kind regards RMJ Strood Team
5/5
GoogleRM&J were a great help in selling our house. At critical times when it could've fallen through, they were proactive in finding a solution.
Thanks Sam ,we are pleased you were happy with our efforts,Dallas & the team
5/5
GoogleIncredibly helpful and quick to respond
5/5
GoogleI received help from Tia the other day, very helpful and my experience was perfect!
Hi Shruti, we are so pleased to hear you had a great experience with Tia. Thank you for taking the time to leave this positive review! 😊 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
