5/5
GoogleExcellent service from all in the lettings team, Simon, Ellie, Ella and Libby. The whole process went very smoothly
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,959 reviews · 1,958 on Google (4.9)290 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,574 reviews · 1,564 on Google (4.9)91 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)81 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,136 reviews · 960 on Google (4.9)49 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)147 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL801 reviews · 800 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)41 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleViewed an apartment with Libby Blacknell, was very informative and friendly. Great overall experience! Thank you
Agent replied · 21 September 2026
Thank you so much for your lovely review! 🌟😊 We’re thrilled Libby could make your viewing informative and friendly 🏡 …
5/5
GoogleViewed some houses with Josie, very friendly and helpful.
Agent replied · 17 May 2026
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleAmneet was respectful and very helpful!!
Agent replied · 3 October 2026
Hi Sunny, thank you for taking the time to write us a review on your recent experience with us. Kind regards, Team RMJ Strood
1/5
TrustpilotTreated me like I was bothering them by…
Treated me like I was bothering them by trying to buy a property. All other estate agents in the area were simply more professional and more relaxed.
5/5
GoogleSold my house through RMJ last month. I’ve never had a problem getting through to anyone and all really helpful. Mica their sales progressor was great for my sale and really made things as stress free as could be.
Agent replied · 17 May 2026
Thank you for your review! We're pleased to hear you had a positive experience with Robinson Michael & Jackson. If we can help with anything else in the future, please feel free to get in touch. … More
5/5
GoogleThank you katie for being simply amazing. Your communication skill is top notch. Thank you for keeping us updated with every steps all the way.
1/5
Trustpilotsending me letters saying my property…
sending me letters saying my property has lost value and telling me to change agents when the property is not for sale, really bad marketing, will never use
1/5
TrustpilotAgent didn’t show up for viewing appointment
Went for an appointment to view a house in Erith and the agents didn’t show up. I have traveled for than 2hr on a Sunday for this! Absolute disgrace!
4/5
TrustpilotProactive sales progressor
Sidcup branch Sam birks was amazing and so helpful at getting the sale across the line. Provided regular updates and pushed the seller to provide the necessary information.
5/5
GoogleRating only, no written review.
5/5
GoogleVery positive experience when our property purchased via Robinson Michael & Jackson . Special thanks to Jody Collins & Team for their outstanding work during the entire process of purchase .
Agent replied · 21 September 2026
Thank you so much for your fantastic review! 🌟😊 We’re thrilled Jody Collins and the team could make your property purchase such a positive experience 🏡 …
5/5
GoogleAmneet was supper helpful and kind.
Agent replied · 8 October 2026
Hi Sanja, thank you for your review. Kind regards, Team RMJ Strood
5/5
GoogleI have used this estate agent as a purchaser and now most recently as a seller and can honestly say they were brilliant in both instances. Everyone I spoke to at the branch were helpful and I was kept well informed all the way through. Cannot fault them at all.
Agent replied · 17 June 2024
Hi Tarique, thank you for your review. Kind regards, Team RMJ Strood
1/5
TrustpilotHad a very poor experience
Had 0 viewings entire time then switched and had viewings and offers within 2 months. Even if grace is given here, though that is their main role, it was the complete lack of service that gives this rating. This included; no updates the entire time, originally saying the would cover something and then without telling me not following through with that, not updating my listing with a request i made twice, not telling me a potential viewing had cancelled, not honouring the end of my contract and claiming they hadn't heard from me (fortunately I had the email chain) and finally, adding a viewing that never happened to my termination letter.
5/5
TrustpilotRainham Branch …. Truly amazing
I just put my property on the market with Robinson Michael Jackson, Rainham and Learna attended initially for discussion. She told me exactly what was going to happen and when and, as promised, she started the process. She acted in a very professional manner at all times. She attended a second time with her colleague Dan who was going to manage the open house. On the day of the open house Dan attended, he looked extremely smart and put me at ease. He took his shoes off to encourage viewers to do the same which I thought was really kind. The day went well and we had an offer the next day. Both Learna and Dan are amazing ambassadors for RMJ, they dressed very well and they spoke very well putting us at ease and managing our expectations at all times. RMJ are lucky to have them and I hope that the process continues just as well with their two colleagues who are now managing the sale. Thank you Learna and Dan.
5/5
TrustpilotThe Maintenance Department
The Maintenance Department resolves emergency call very quickly. I would definitely recommend them.
5/5
TrustpilotBuying a property
Buying a house it's very long and difficult period. Thanks to Sarah and her team we made it happen. Thank you so much for your continuous support. We are very greatful .
1/5
TrustpilotAbsolutely terrible agents…
I mostly dealt with the Northumberland Heath branch and they were absolutely disgraceful. We were charmed into listing our property with the dartford branch with the promise that it would go in our favour when viewing other Robertson Jackson properties. I had to constantly chase on the sale of my property, they didn’t seem to put any effort in until the contract was up and I enquired about taking it off the market with them. We viewed multiple houses with them and on one occasion our offer was ‘conditionally accepted’ along with 2 other people’s offers also being accepted and was told that it would be a race to survey and whoever booked a survey in on the house first would get it. We got our survey booked in first, however by that point we were notified that the sellers did not want to go with us. Why were we not told this before now? We said we would like to up our offer to the agent, but he didn’t even ask what our counter offer would be, he just advised us that we were not successful. It seemed a little odd that he didn’t ask what our offer would be. The buyers that were successful on that property were also listed with the Northumberland Heath branch… On the property that we were successful in buying our offer was accepted. Rather than taking the property off the market or changing the listing to SSTC, they kept it listed and said it would only come down once we had booked our survey in. They had also later told us that they had booked a second viewing in. Luckily our survey was booked before the second viewing could take place. I also tried to pass some nice feedback onto the people we had bought the property from as this was a probate property but no response. I guess not interested now they have their fees. I would absolutely not recommend Robertson Jackson to anyone, so many nicer agents out there.
5/5
GoogleRating only, no written review.
Agent replied · 22 January 2025
Thank you so much for your 5-star review, Boma! 🌟🌟 We truly appreciate your support and are glad to know you had a great experience. From Kelly & the Lettings Team …
5/5
GoogleRating only, no written review.
Agent replied · 22 January 2025
Thank you so much for your 5-star review, David! 🌟🌟 From Kelly & the Lettings Team. …
5/5
GoogleThis lady was really lovely very helpful and informative answering all our questions and concerns and also for good at communicating
Agent replied · 22 January 2025
Thank you so much for your 5-star review! 🌟🌟 We’re thrilled to hear about your positive experience. It’s wonderful to know that you found the service helpful, informative, and communicative. Kelly & the Lettings Team. …
5/5
GoogleWe viewed a house through rmj with Jess from the strood branch, she was lovely, very welcoming and was happy to answer any of our questions which in viewing houses we’ve never had before, so she deserves recognition! #givejessapayrise! Thank you again jess
Agent replied · 22 January 2025
Thank you so much for your 5-star review! 🌟🌟 We’re thrilled to hear that Jess made such a positive impression during your viewing. We’ll be sure to pass along your kind words. Kelly & the Lettings Team …
4/5
GoogleAs one who works with people, it was nice meeting the letting agent Katie who from the very beginning of showing my interest in the property. Her polite and professional manner on the phone, her communication via emails and finally showing me around she was just superb, a breath of fresh air. 👌 …
Agent replied · 22 January 2025
Thank you so much for your 5-star review! 🌟🌟 We’re thrilled to hear that Katie’s polite and professional approach made such a positive impression on you. From Kelly & the Lettings Team …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
