4/5
Great service once again, special thank you to Lauren and Sam in the progressing team for always staying on top of matters

Trusted Agent profile · Kent
Verified
★★★★★
3,819 reviews across 13 offices and 2 platforms
Robinson Jackson has 13 offices, in Blackfen, Bexleyheath (two offices), Orpington, Welling, London (three offices), Dartford, Belvedere, Swanley, Swanscombe and Bexley (Kent). Together they have 3,819 reviews on two platforms, rated 4.8 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Jackson's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinson Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Great service once again, special thank you to Lauren and Sam in the progressing team for always staying on top of matters
5/5
Andy from Robinson Jackson was a pleasure to deal with. He was very professional, personable and friendly. He was very honest in his appraisal of our property. Will definitely use him again in the future.
5/5
My recent, experience with Robinson Jackson has been excellent. Really good client/customer service, very supportive and helpful team. Nothing was ever a problem, the team were very responsive throughout my whole, purchase from start to finish. Thank you all very much.
5/5
I cannot fault the service provided by all staff at Robinson Jackson. We were very nervous about the potential for renting our home out. They reassurred us and provided us realistic expectations, that they achieved within three days if being on the market. Not only that but all staff we have dealt with have been extremely professional, very responsive to our needs and queries. Thank you to all at Robinson Jackson for making the process so easy. We have no hesitation in recommending you to to anyone! OUTSTANDING.
5/5
Brilliant service as always from Andy, Natalie and the team and Robinson and Jackson sidcup. We lost our buyer after 2 months of selling and then Andy sold the house again within 2 days! Very informative and they have given me great …
1/5
I am selling a prime property in a new development for last 14 months. What a waste of time. Although the people were responsive they failed me on a number of occasions. Rather disappointing service.
2/5
Rating only, no written review.
5/5
Good communication, professional
5/5
Thanks to Andy, Sam and Lauren who made our sale stress free during these uncertain times. Regular updates and them always being on the case meant my sale and purchase went through smoothly and quickly.
1/5
Honestly the worse agents I've delt with! I've had an higher offer when selling my property but they didn't tell me as the higher offer as they refused to use their mortgage broker!
1/5
Rubbish, impossible to get viewings, run by A level dropouts.
1/5
When we rang we were put through to appointments but when nobody answered after at least 20 rings we gave up. No-one tried to contact us back. Used 3 others instead.
5/5
I've recently sold a property via Robinson-Jackson of Eltham and wanted to say how impressed I've been with the great service received, especially from Will and Nick. They are both really friendly, very professional and I would not hesitate to recommend this Estate Agency to any interested party looking to buy or sell a property. Thanks for all you've done. It's been very much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Recently myself and my partner purchased a house that was being sold by Robinson Jackson and Carol Cope in the progression team dealt with us. Absolutely appauling the way she spoke to us on the phone and delayed the whole moving part giving each person in the chain a different story. All the other staff were very friendly and polite but she should not be in the job role. Made our move more stressful than it needed to be.NegativeProfessionalism
5/5
Robinson Jackson have done an excellent job of selling my daughter's flat and supporting her through the whole process leading up to exchange of contracts yesterday. It has been fraught with difficulties largely because of the global epidemic, but all the people at Robinson Jackson have been calm and professional throughout. A special shout-out for Carol Cope who has been absolutely fantastic. She has supported us so well, she communicates with all parties extremely professionally and effectively and she has had to demonstrate huge resilience during such a difficult time. Carol is an excellent asset and ambassador for Robinson Jackson. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
I would like just to say a huge thank you to Robinson Jackson for their help in the sale of our flat. We have had nothing but five star service right from the start. Amanda, who came to our flat and helped to start the ball rolling was clear, helpful and we knew we were in good hands. Everything was processed quickly and punctually. Everything was transparent and informative. We are indebted to Tracy from the progression team. We have had weekly (and in some cases daily conversations) over the past few months and we have been immensely grateful that even in these unprecedented times she was doing everything she could to advise, pursue and reassure us and our buyer. I can honestly say that we would may not have moved had it not been for the company's professionalism and personal touch. We are very delighted with the outcome. Thank you . We couldn't recommend the company highly enough.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Bexleyheath branch. Really unprofessional in their approach. Made several phone calls to view properties, promised call backs which never occurred then to hear the property is under offer. Shocking service! Especially from one particular young lady who shan’t be named, let’s just say just as useful as a chocolate tea pot.NegativeQuality
5/5
The decision to have Spencer Humble at Robinson Jackson handle the sale of my house, left me with no doubt upon our first meeting. Together with his supportive team, professionalism, integrity, efficiency and reliability shone through the entire process. Spencer was invaluable with his guidance and problem solving through what became a difficult sale process. Spencer's exceptional business experience shone through his every move. A seller could do no better than to be represented by Mr. Humble and his fine company.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Very supportive to us two seniors moving after 42 years , at a most difficult time as the country went into lockdown just as sales negotiations began! Carried on like the true professionals they are. Thank you Kevin, Charly-Anne , Margaret and the team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Although they were acting for my vendors the staff were very helpful and supportive as I progressed through a difficult sale. If I move again I will definitely ask Robinson Jackson in Orpington to act as my agents.PositiveQuality
5/5
We had a really excellent service from Robinson Jackson with an offer received and accepted within a month of the property being put on the market! Unfortunately for us, the whole process dragged on for 6 months as lockdown happened due to the pandemic. I cannot praise the branch partner of our Orpington branch enough as despite everything grinding to a virtual standstill, John Steele maintained telephone contact throughout the worrying period which made us feel we were in capable hands. When unforeseen developments happened, both John and the very efficient and cheerful Sharon Goodwin very capably came up with solutions and reassured us that they were doing everything they could to progress with the sale of our property which helped us to remain calm. All the staff we also dealt with on the phone were always so polite and helpful. We can genuinely say that we absolutely made the right decision in choosing Robinson Jackson Estate Agents to market our property, they met all our expectations!PositiveResponsiveness, Quality, Professionalism, Value
4/5
The sales team was very helpful. When the purchase of the property was going through Saphire work extremely hard to make sure everything went through smoothly, which was not easy at the time, as the housing market was just coming out of lockdown.PositiveProfessionalism
Dear Pam, Thank you for taking the time to review our service. The team are so pleased to read your comments and glad we could assist you with your purchase during a difficult time. We wish you all the best. Rob Wright Owner Partner
5/5
The Sydenham Robinson Jackson team were really great! We had a complex property purchase and without Saphire it would have fallen through multiple times. A complete star! Jay and the sales team were knowledgeable and helpful when doing viewings. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Dear Claire, Thank you for taking the time to review our service. The team are thrilled to hear your feedback! We wish you all the best in your new home. Rob Wright Owner Partner
5/5
I can not be more please with the service provided. I was a first time buyer and Michelle Dean gave me a lots of tips, information and got to view superb properties adapted to my family needs. Comunication with her was excellent, as well …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Blackfen has the most, with 655 reviews rated 5.0 out of 5, followed by Barnehurst with 524.
The 13 Robinson Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards: Robinson Jackson, Blackfen won Platinum; Robinson Jackson, Orpington won Gold; Robinson Jackson, Bexleyheath won Trusted Agent; Robinson Jackson, London won Trusted Agent.
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