Trusted Agent profile · Kent
Verified
★★★★★
3,819 reviews across 13 offices and 2 platforms
Robinson Jackson has 13 offices, in Blackfen, Bexleyheath (two offices), Orpington, Welling, London (three offices), Dartford, Belvedere, Swanley, Swanscombe and Bexley (Kent). Together they have 3,819 reviews on two platforms, rated 4.8 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Jackson's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinson Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleWe do NOT recommend Robinson Jackson! Especially the interaction we had with Tracy from the progressing team she was incredibly unprofessional and very rude and has absolutely no manners in how to talk to a client with respect! Please use other estate agents in Dartford that will speak to you in a professional and polite manner. We hope Tracy doesn’t speak to all Robinson Jackson clients like this !
5/5
GoogleBeen dealing with Neil and the team and couldn't recommend highly enough their service, attitude and patience. Their commitment to customer care and actually listening to the client is something I do not see in many other places. They certainly value their clients wishes and have kept us informed throughout. Would use again!
5/5
GoogleRobinson Jackson did a fantastic job. Thank you Ben, Amanda for helping it run so smoothly and finally getting it to completion. I would highly recommend you.
5/5
GoogleVery pleasent and careing a very nice lady and a pleasure to meet
5/5
GoogleI recently sold my flat through Robinson Jackson and everything was amazing from start to finish, Ben, Charlie, Chris and Carol were extremely helpful, I would highly recommend Robinson Jackson, they have such a fantastic team! Thank you very much!
5/5
GoogleThe Team at Robinson Jackson Orpington Estate Agents did an excellent job from start to finish of dealing with the sale of my elderly parents property. They were friendly, patient, professional, considerate, responsive and very supportive throughout. A special thank you to Sharon for the brilliant support and advice.
1/5
GoogleBexleyheath branch. Really unprofessional in their approach. Made several phone calls to view properties, promised call backs which never occurred then to hear the property is under offer. Shocking service! Especially from one particular young lady who shan’t be named, let’s just say just as useful as a chocolate tea pot.NegativeQuality
1/5
GooglePlease, please don't be fooled by the positive reviews around here. Spare 5 minutes of your life and read this through so you won't find yourself in our situation. Let me explain our experience with them: we were looking to rent a property and found one that was in our budget and met our requirements. Our offer was accepted and we paid the holding deposit and started the reference process. Everything was smooth with HomeLet and we received an email that we now need to pay the advance rent and deposit in full 'TODAY' ( yes, in capitals ) despite we didn't signed the tenancy agreement. Our mistake was that we paid all the above - £3230 and we were told that the moving date will be 30.11.2020. That was on the 25th of November and we informed STACEY GREENWOOD that our current tenancy agreement expires on the 20th of December. 30th came quickly but nothing from them. I was the one who made the call and was informed that due to some issues with the landlords' papers they have to move the date to the 7th of December. We agreed and 7th came. Again, absolutely no contact. Again, I was the one making the call and again, they have to move it to the 14th of December. I then express my concerns to STACEY GREENWOOD but she told me to rest assured that we will be getting the keys before the 20th of December. Do I need to tell you that on the 14th again nobody called ? YES, that is right, nothing. I was the one who called and she told me that 'unfortunately' she doesn't have a moving date for us due to the above problems. Now, imagine yourself near Christmas with a 9 months pregnant wife soon to be mother with no house to move in. I have requested all the amounts to be refunded in full but after 3 days no one replied to my emails. Called 2 time in the office but they just passed me from one agent to another. Got in the car with the same 9 months pregnant wife and drove to their office. They agreed to refund the money but we need to wait a couple of days ( I know, when it is about making the payment it only takes seconds and they are happy to cash in, but when they need to give money back it is a different story ). Caring or respecting the client ? Communicate effectively and send honest information to the client ? THEY DO NOT KNOW THESE MEANINGS. They are just chasing their commission, once they have the money into their pockets may God be with you. This is a honest review and experience which can be backed up with emails and conversations if somebody has a doubt. I genuinely hope you will think twice before using their services.
I hope this finds you safe and well. Thank you for your feedback regarding the service you received from the Lettings Team. After investigation, it seems there was a delay in the Landlord completing on the property's purchase, which meant the move-in date was no longer suitable for you. Apologies your refund took longer to come back to you than expected. Unfortunately, there are sometimes delays when monies come from the business account. I'm pleased to confirm your owed monies have been refunded, and the issue is resolved. I hope you found another property and are happy in your new home.
5/5
GoogleRating only, no written review.
5/5
GoogleAnswer my question very quickly. Efficient service .
5/5
GoogleExcellent team all round. Thanks for your help 👍
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI can not be more please with the service provided. I was a first time buyer and Michelle Dean gave me a lots of tips, information and got to view superb properties adapted to my family needs. Comunication with her was excellent, as well as mortgage advisor and solicitors recommended by her. Thank you, we finally found out dream home and it was a absolutely pleasure work with you. Very professional, totally recommend them, especially Michelle Dean who was the person making for us the process very easy as a first time buyers.
5/5
GoogleWe were very happy with the service we received from Robinson and Jackson when we purchased our new home through them. They were all very helpful and professional.
5/5
GoogleRating only, no written review.
5/5
GoogleI’ve just exchanged on my flat sale with Robinson Jackson Sydenham. I would highly recommend them. They absolutely know their stuff, were there for advice before and during the process and they absolutely know the market. Their sales team are professional and their sales progressor was amazing. I’m so glad I went with them and am about to sell another property with them. Having experience of other agents in Sydenham, I wouldn’t go with anyone else.
Dear Priya, Thank you for taking the time to review our service. The team are so happy and thankful for your kind words. We really appreciate your custom and look forward to working with you in the future. We wish you all the best. Rob Wright Owner Partner
5/5
GoogleExcellent professional letting team under Catherine's leadership
5/5
GoogleJust outstanding experience whit the team Specially whit Ellie from Barnehurst,I cannot recommend her high enough, because she made it so easy for me,specially after my very bad experience whit other estate agents. Im very grateful that I meet Ellie that you can tell she loves her job and she loves to help people. The Manager should be very happy to have someone like her working there. Again thank you very very much
5/5
GoogleI recently purchased a property through Robinson Jackson and have to say they helped make the whole experience very positive, as buying or selling property can be quite stressful. Everyone was helpful and friendly throughout, promptly answered any queries I had and always kept me updated. If you are thinking of buying/selling in the area I definitely recommend them.
5/5
GoogleWe have just sold our house in Bexleyheath through the team at Broadway. Very happy with the service we received from initial valuation onto marketing, progression and final completion. All members of the team were very efficient, friendly and easy to deal with.
5/5
GoogleWe have had nothing but a positive experience with this estate agents. From the most experienced to the most junior staff - they’ve been professional and keen to help. Importantly, they really helped us get things moving efficiently. Highly recommend.
5/5
GoogleRobinson Jackson delivered an excellent service during such difficult times. Special thanks to Kevin and his team who went above and beyond what was asked of them and made the whole process a breeze. Would highly recommend RJ to all our family and friends. Thanks again RJ and team!
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Blackfen has the most, with 655 reviews rated 5.0 out of 5, followed by Barnehurst with 524.
The 13 Robinson Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards: Robinson Jackson, Blackfen won Platinum; Robinson Jackson, Orpington won Gold; Robinson Jackson, Bexleyheath won Trusted Agent; Robinson Jackson, London won Trusted Agent.
Send Robinson Jackson a message.
