Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThank you Tabby and team at Birkenshaw who have just acted for me on the sale of my house. I was dreading the process as it had been 41 years since I had last moved house. I needn't have worried as the team were very professional as well as friendly and they kept me informed by contacting me every week with an update. I don't intend to ever move again but would use RW Birkenshaw no hesitation. Thanks.
SANDRA · 14 July 2026 · Robert Watts Birkenshaw
Agent replied · 22 August 2026
Thank you Sandra that’s a lovely review. It was obviously a big and emotional move for you after living there so long but were delighted Tabby and the team could help you along the way. Good luck in your new home and thanks for using us.
★★★★★ 5/5
GoogleI wouldn’t use anyone else but Watts. They consistently provide great customer service, kept me up to date on my property and were honest from the outset.
We were looked after by Angela at the Cleckheaton branch. She was fantastic throughout. A pleasure to work with.
Warren · 13 July 2026 · Robert Watts Cleckheaton (Lion Chambers)
Agent replied · 30 June 2026
Great review thank you Warren, that’s lovely to hear. Good communication and customer service is crucial when selling so we’re delighted Angela was there for you. Thanks for using us again we really appreciate it and good luck with your future plans.
★★★★★ 5/5
GoogleFantastic service from start to finish. Very professional at all times, excellent communication and friendly to deal with. They could not have performed any better. Thank you all at RW!
Tim · 12 July 2026 · Robert Watts Bradford (704 Road)
Agent replied · 12 October 2026
Thank you Tim for posting this. A friendly but professional approach with constant communication are our core values so it is fantastic when this all works out. Good luck going forward.
★★★★★ 5/5
GoogleWe recently purchased a property through Robert Watts and would like to say a huge thank you to Tabby and Rebecca for guiding us through the whole process.
Even when things became stressful, they were always on hand to offer support and reassurance. The entire process was fast, efficient, and nothing was ever too much trouble.
Thank you both for all your hard work and help, we really appreciate it. You made what can be a daunting experience much easier for us.
Thanks, girls! xx 💐🏡
Julie · 12 July 2026 · Robert Watts Bradford (704 Road)
Agent replied · 12 October 2026
Thank you Julia that is a lovely review. Buying houses can be stressful and a lengthy process so we're so pleased both Tabby and Rebecca could help smooth the way and speed it up. Enjoy your new home.
★★★★★ 5/5
GoogleThank you Tabby and team at Birkenshaw who have just acted for me on the sale of my house. I was dreading the process as it had been 41 years since I had last moved house. I needn't have worried as the team were very professional as well as friendly and they kept me informed by contacting me every week with an update. I don't intend to ever move again but would use RW Birkenshaw no hesitation. Thanks.
SANDRA · 12 July 2026 · Robert Watts Bradford (704 Road)
Agent replied · 12 October 2026
Thank you Sandra that’s a lovely review. It was obviously a big and emotional move for you after living there so long but were delighted Tabby and the team could help you along the way. Good luck in your new home and thanks for using us.
★★★★★ 5/5
GoogleAll very good. Highly recommend.
SW · 12 July 2026 · Robert Watts Bradford (704 Road)
Agent replied · 12 October 2026
Thank you for posting this we really appreciate it
★★★★★ 1/5
GoogleIf I could give 0 stars, I would.
My experience with this estate agency was extremely disappointing, largely due to the attitude and level of customer service I received from Gill. if miserable was a person it would be her. She needs to touch some grass clearly is fed up of being sat at a desk all day.
I had viewed a property and was genuinely interested in submitting an application, so I contacted the office with a reasonable question regarding the property.
Rather than receiving assistance, I was met with a dismissive and rude response, ‘How am I meant to know? This was both unprofessional and unexpected from someone representing prospective landlords and tenants. Is this who landlords are paying? Customer service should involve helping clients or, at the very least, making an effort to find the information requested.
The interaction left such a poor impression that I cancelled all future viewings with Robert Watts, and several family members have chosen to do the same. I WILL NEVER engage with any properties marketed by this agency in the future.
Kany · 24 June 2026 · Robert Watts Cleckheaton (Churchill House)
Agent replied · 7 June 2026
You have already posted this review under another name and we responded before so we have no further comments. This also should be posted under the Rental Google account as this is Sales.
★★★★★ 5/5
GoogleHighly recommend the Robert Watts team in managing the sale of my property.
Angela in particular kept me updated on all requirements.
There communication as I live overseas was outstanding.
Alison · 24 June 2026 · Robert Watts Cleckheaton (Lion Chambers)
Agent replied · 24 June 2026
Thank you Alison for posting this we really appreciate it. We know it was not easy with you living so far away but we're so pleased Angela was able to get the sale over the line and get you fully up to date. Thanks for using us to sell and good luck with your future plans.
★★★★★ 5/5
GoogleRobert Watts were very professional, thorough and helpful during a house sale. They kept me informed regularly during the period and took away a lot of stress. I highly recommend them. They are very knowledgeable and friendly.
Michael · 22 June 2026 · Robert Watts Birkenshaw
Agent replied · 22 August 2026
Thank you Micheal for this super review. We pride ourselves on good communication during the sale and our professional but down to earth approach so we’re so pleased it worked well for you. Thank you for using us.
★★★★★ 5/5
GoogleFantastic service from start to finish. Very professional at all times, excellent communication and friendly to deal with. They could not have performed any better. Thank you all at RW!
Tim · 22 June 2026 · Robert Watts Birkenshaw
Agent replied · 22 August 2026
Thank you Tim for posting this. A friendly but professional approach with constant communication are our core values so it is fantastic when this all works out. Good luck going forward.
★★★★★ 5/5
GoogleGreat service from Holly, she was very helpful throughout the entire buying process and always quick to respond. Really appreciated her support.
Omobolanle · 22 June 2026 · Robert Watts Wibsey
Agent replied · 22 August 2026
Thank you Oxobolanie we really appreciate you posting this super review. We’re delighted Holly was able to help all the way through. Enjoy your new home.
★★★★★ 5/5
GoogleVery friendly, supportive and professional throughout. Quick to respond to any queries and extremely helpful. This is our third time with this branch of Robert Watts. Would definitely recommend
Tracey · 22 June 2026 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 22 August 2026
Thank you Tracey that is a lovely review. We really appreciate your repeat business and were delighted you were so happy with our service again.
★★★★★ 5/5
GoogleCarly was great and helped me sell my house quickly. She was clear and transparent with viewings and on the ball and replied to my emails very quickly. Couldn't recommend more and would definitely use again.
Ellis · 22 June 2026 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 22 August 2026
Thanks Ellis that’s great to hear that Carly was ‘on it’ from day one. Clear, quick communication is vital so we’re delighted you were happy. Thank you for using us.
★★★★★ 5/5
GoogleRobert Watts were great in managing our recent sale. Very professional service and Carly was very attentive and supportive of a difficult situation. Wouldn't hesitate to recommend. My only negative would be the phones often go to voicemail which can be very frustrating but saying that I always received a call back.
Dawn · 22 June 2026 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 22 August 2026
Wow we have 3 great reviews in day and all are delighted with Carly so we’re thank you for posting this. We apologise about the phones but it is a really busy office and we’re glad to hear you always got a call back. Some sales can be stressful and we’re so happy we could help. Thanks for using us.
★★★★★ 5/5
GoogleAlthough we had a lengthy process selling, Robert Watts (Idle), were always available for us. Especially Carly, she was always there for us . She was very understanding, professional and just a lovely person. We would all like to thank her and her team. We would highly recommend this branch and would use Robert Watts again. Thank you!
Lorraine · 22 June 2026 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 22 August 2026
Many thanks Lorraine we really appreciate you posting this super review. We so pleased that the whole team and especially Carly was able to help you through the lengthy process. Thank you for using us to sell.
★★★★★ 5/5
GoogleGreat service! Highly recommend 🙂 …
Nair · 22 June 2026 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 22 August 2026
Thank you Nair
★★★★★ 1/5
GoogleIf I could give 0 stars, I would.
My experience with this estate agency was extremely disappointing, largely due to the attitude and level of customer service I received from Gill. if miserable was a person it would be her. She needs to touch some grass clearly is fed up of being sat at a desk all day.
I had viewed a property and was genuinely interested in submitting an application, so I contacted the office with a reasonable question regarding the property.
Rather than receiving assistance, I was met with a dismissive and rude response, ‘How am I meant to know? This was both unprofessional and unexpected from someone representing prospective landlords and tenants. Is this who landlords are paying? Customer service should involve helping clients or, at the very least, making an effort to find the information requested.
The interaction left such a poor impression that I cancelled all future viewings with Robert Watts, and several family members have chosen to do the same. I WILL NEVER engage with any properties marketed by this agency in the future.
Kany · 18 June 2026 · Robert Watts Cleckheaton (Lion Chambers)
Agent replied · 7 June 2026
You have already posted this review under another name and we responded before so we have no further comments. This also should be posted under the Rental Google account as this is Sales.
★★★★★ 1/5
GoogleTerrible experience with this company and I wouldn’t recommend. Spoke with an agent, Gill, who from the very beginning had an awful attitude and her responses were very unprofessional and disrespectful. Prospective customers should be treated with a level of respect and decency which is lacking at this company. You’d think they would have a basic understanding of the properties they’re selling but instead she responded to my questions as “how am I supposed to know”. Looking through the rest of the google reviews, it seems that customer service at this place isn’t the best.
G · 18 June 2026 · Robert Watts Cleckheaton (Lion Chambers)
Agent replied · 24 May 2026
We are sorry you were unhappy with our service but Gill works in Rentals and you mentioned a house to sell so which side were you dealing with and what was the nature of your issue? The vast majority of our reviews mention great customer which we pride ourselves on so we are very concerned your experience was so poor.
We have since looked into this and it is a rental house and Gill did offer to find out about the queries you had after we had spoken to the landlord. You wanted the landlord's number but unfortunately we cannot disclose this information due to data protection laws. We are sorry you were so unhappy but we do not feel we could do anymore here.
★★★★★ 5/5
GoogleHighly recommend Robert Watts for their professionalism, dedication and friendliness throughout the whole process. Tabby and the team kept us informed every step and I would like to thank them for their patience as it wasn't an easy sell (no fault of theirs!) My only regret is that it's taken so long for me to write this review! Please use them to sell/buy your home - lovely people!
Rosalba · 14 June 2026 · Robert Watts Birkenshaw
Agent replied · 22 August 2026
Many thanks Rosalba this is a super review and we really appreciate you posting this. You have really 'hit the nail on the head' with what we aim to do and we're delighted Tabby and the team were able to help in a tricky sale. Thanks for using us and good luck with your future plans.
★★★★★ 5/5
GoogleI’ve used Robert Watts, Birkenshaw twice in 2 years and both times they’ve been amazing.
Tabby and the team work really hard to ensure all your needs are met and are great at chasing things up when needed.
I highly recommend.
Many thanks x
Jenjen · 14 June 2026 · Robert Watts Birkenshaw
Agent replied · 22 August 2026
Thanks Jen it's always great when we get lovely reviews from repeat customers and we're so pleased Tabby and the team were there to help again. Thanks for using us and good luck with your future plans.
★★★★★ 5/5
GoogleMy sellers used Robert Watts - I was really impressed with the way they kept me updated on a weekly basis, reaching out to my solicitors, the sellers and their solicitors to keep everything moving. I've already recommended Robert Watts to a colleague. If I ever decide to move in future - I'd list with Robert Watts. Thank you Tabby and team !
Cary · 14 June 2026 · Robert Watts Birkenshaw
Agent replied · 22 August 2026
It is always great to get a review from a buyer Cary and thank you for posting this. It is a two way transaction obviously so constant communication between buyer and seller and all solicitors involved is key and we’re so pleased Tabby and the team were there for you. Enjoy your new home
★★★★★ 5/5
GoogleSold our house quickly. No problems. Quick completion using recommended solicitors.
Gary · 12 June 2026 · Robert Watts Cleckheaton (Churchill House)
Agent replied · 13 June 2026
Thanks Gary - great short sharp review we love it.
★★★★★ 5/5
GoogleHighly recommend Robert Watts for their professionalism, dedication and friendliness throughout the whole process. Tabby and the team kept us informed every step and I would like to thank them for their patience as it wasn't an easy sell (no fault of theirs!) My only regret is that it's taken so long for me to write this review! Please use them to sell/buy your home - lovely people!
Rosalba · 12 June 2026 · Robert Watts Bradford (704 Road)
Agent replied · 12 October 2026
Many thanks Rosalba this is a super review and we really appreciate you posting this. You have really 'hit the nail on the head' with what we aim to do and we're delighted Tabby and the team were able to help in a tricky sale. Thanks for using us and good luck with your future plans.
★★★★★ 5/5
GoogleI’ve used Robert Watts, Birkenshaw twice in 2 years and both times they’ve been amazing.
Tabby and the team work really hard to ensure all your needs are met and are great at chasing things up when needed.
I highly recommend.
Many thanks x
Jenjen · 12 June 2026 · Robert Watts Bradford (704 Road)
Agent replied · 12 October 2026
Thanks Jen it's always great when we get lovely reviews from repeat customers and we're so pleased Tabby and the team were there to help again. Thanks for using us and good luck with your future plans.
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