Trusted Agent profile · West Yorkshire
Verified
★★★★★
1,408 reviews across 6 offices and 2 platforms
Robert Watts has six offices, in Cleckheaton (two offices), Birkenshaw, Wibsey, Bradford and Idle (West Yorkshire). Together they have 1,408 reviews on two platforms, rated 4.5 out of 5 overall.
1,311
Reviews on Google
All 6 offices
97
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ...Read all 39 from sellers
It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ...Read all 26 from buyers
I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ...Read all 15 from landlords
There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ...Read all 4 from tenants
Robert Watts's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robert Watts, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery friendly, supportive and professional throughout. Quick to respond to any queries and extremely helpful. This is our third time with this branch of Robert Watts. Would definitely recommend
Thank you Tracey that is a lovely review. We really appreciate your repeat business and were delighted you were so happy with our service again.
5/5
GoogleCarly was great and helped me sell my house quickly. She was clear and transparent with viewings and on the ball and replied to my emails very quickly. Couldn't recommend more and would definitely use again.
Thanks Ellis that’s great to hear that Carly was ‘on it’ from day one. Clear, quick communication is vital so we’re delighted you were happy. Thank you for using us.
5/5
GoogleRobert Watts were great in managing our recent sale. Very professional service and Carly was very attentive and supportive of a difficult situation. Wouldn't hesitate to recommend. My only negative would be the phones often go to voicemail which can be very frustrating but saying that I always received a call back.
Wow we have 3 great reviews in day and all are delighted with Carly so we’re thank you for posting this. We apologise about the phones but it is a really busy office and we’re glad to hear you always got a call back. Some sales can be stressful and we’re so happy we could help. Thanks for using us.
5/5
GoogleAlthough we had a lengthy process selling, Robert Watts (Idle), were always available for us. Especially Carly, she was always there for us . She was very understanding, professional and just a lovely person. We would all like to thank her and her team. We would highly recommend this branch and would use Robert Watts again. Thank you!
Many thanks Lorraine we really appreciate you posting this super review. We so pleased that the whole team and especially Carly was able to help you through the lengthy process. Thank you for using us to sell.
5/5
GoogleGreat service! Highly recommend 🙂 …
Thank you Nair
1/5
GoogleIf I could give 0 stars, I would. My experience with this estate agency was extremely disappointing, largely due to the attitude and level of customer service I received from Gill. if miserable was a person it would be her. She needs to touch some grass clearly is fed up of being sat at a desk all day. I had viewed a property and was genuinely interested in submitting an application, so I contacted the office with a reasonable question regarding the property. Rather than receiving assistance, I was met with a dismissive and rude response, ‘How am I meant to know? This was both unprofessional and unexpected from someone representing prospective landlords and tenants. Is this who landlords are paying? Customer service should involve helping clients or, at the very least, making an effort to find the information requested. The interaction left such a poor impression that I cancelled all future viewings with Robert Watts, and several family members have chosen to do the same. I WILL NEVER engage with any properties marketed by this agency in the future.
You have already posted this review under another name and we responded before so we have no further comments. This also should be posted under the Rental Google account as this is Sales.
1/5
GoogleTerrible experience with this company and I wouldn’t recommend. Spoke with an agent, Gill, who from the very beginning had an awful attitude and her responses were very unprofessional and disrespectful. Prospective customers should be treated with a level of respect and decency which is lacking at this company. You’d think they would have a basic understanding of the properties they’re selling but instead she responded to my questions as “how am I supposed to know”. Looking through the rest of the google reviews, it seems that customer service at this place isn’t the best.
We are sorry you were unhappy with our service but Gill works in Rentals and you mentioned a house to sell so which side were you dealing with and what was the nature of your issue? The vast majority of our reviews mention great customer which we pride ourselves on so we are very concerned your experience was so poor. We have since looked into this and it is a rental house and Gill did offer to find out about the queries you had after we had spoken to the landlord. You wanted the landlord's number but unfortunately we cannot disclose this information due to data protection laws. We are sorry you were so unhappy but we do not feel we could do anymore here.
5/5
GoogleSold our house quickly. No problems. Quick completion using recommended solicitors.
Thanks Gary - great short sharp review we love it.
5/5
GoogleRachel Day was fantastic throughout the purchase of our first home. She was professional and kept us informed every step of the way. She made the whole process much less stressful and would highly recommend her to anyone buying a home.
Thank you Harriet that is a super review. Buying your first home can be stressful as you say but we're delighted Rachel made the process smoother with clear communication which is always vital. Enjoy your new home.
1/5
GoogleTerrible experience with this company and I wouldn’t recommend. Spoke with an agent, Gill, who from the very beginning had an awful attitude and her responses were very unprofessional and disrespectful. Prospective customers should be treated with a level of respect and decency which is lacking at this company. You’d think they would have a basic understanding of the properties they’re selling but instead she responded to my questions as “how am I supposed to know”. Looking through the rest of the google reviews, it seems that customer service at this place isn’t the best.
We are sorry you were unhappy with our service but Gill works in Rentals and you mentioned a house to sell so which side were you dealing with and what was the nature of your issue? The vast majority of our reviews mention great customer which we pride ourselves on so we are very concerned your experience was so poor. We have since looked into this and it is a rental house and Gill did offer to find out about the queries you had after we had spoken to the landlord. You wanted the landlord's number but unfortunately we cannot disclose this information due to data protection laws. We are sorry you were so unhappy but we do not feel we could do anymore here.
5/5
GoogleWe were selling my late parents house and had a number of Estate Agents visit and value. We felt that Robert Watts knew the current market in the area we were selling and valued the house at a price that reflected a true price based on the …
Thanks you John that is a really great review. We pride ourselves on our local knowledge and always try to give accurate and realistic advice from the beginning as it sets the correct tone. Communication is also so important as the … More
5/5
GoogleHad no problem with anything, Clare was very helpful kept us informed of everything , was helpful in printing things off for us, chasing our buyers solicitor. She was friendly and professional.
Thank you Carol that is a really great review and just sums up what we try and achieve. Really happy Clare was on hand all the way through and thanks for using us. Good luck going forward.
5/5
GoogleI had an excellent experience with Robert Watts Estate Agents, especially Jenny Flavell and the team. From start to finish, the service was outstanding. Jenny was extremely professional, responsive, and supportive throughout the entire process. She kept me well informed at every stage and made what could have been a stressful experience feel smooth and straightforward. I truly appreciate the hard work, dedication, and excellent communication from the whole team. My wife and I are very happy with the service provided and would highly recommend Robert Watts to anyone looking to buy or sell a property. Thank you again for everything. Best regards, A Q
Thank you Abdul that is a super review. We appreciate it was a very difficult sale and we know Jenny went above and beyond for you so its great to hear you were happy with her service and us in general. Selling houses is not always easy but hard work and good communication are vital and we're delighted for you and the family that the sale completed successfully after all the ups and downs. Good luck with your future plans and thanks for using us.
5/5
GoogleWe recently purchased our new home through Robert Watts in Cleckheaton and we couldn’t be happier with the service we received from Angela. From start to finish, Angela was professional, approachable, and incredibly helpful. She kept us well-informed throughout the entire process, always taking the time to answer our questions and make sure everything was progressing smoothly. Her communication was excellent, and she made what can often be a stressful experience feel straightforward and manageable. Angela’s knowledge and dedication really stood out, and it was clear she genuinely cared about helping us secure our new home. We’re very grateful for her support and would highly recommend her to anyone looking to buy or sell a property. Thank you again, Angela, for all your hard work!
That's a great review thank you so much Nikki. It is always great to hear from buyers as well as sellers and we are so pleased Angela met and exceeded all your expectations with her professionalism, knowledge and friendly advice. We are here to make the often stressful process as smooth as possible and sometimes it's just a reassuring call that can make all the difference. Enjoy your new home and good luck going forward.
5/5
GoogleI had an excellent experience with Robert Watts Estate Agents, especially Jenny Flavell and the team. From start to finish, the service was outstanding. Jenny was extremely professional, responsive, and supportive throughout the entire process. She kept me well informed at every stage and made what could have been a stressful experience feel smooth and straightforward. I truly appreciate the hard work, dedication, and excellent communication from the whole team. My wife and I are very happy with the service provided and would highly recommend Robert Watts to anyone looking to buy or sell a property. Thank you again for everything. Best regards, A Q
Thank you Abdul that is a super review. We appreciate it was a very difficult sale and we know Jenny went above and beyond for you so its great to hear you were happy with her service and us in general. Selling houses is not always easy but hard work and good communication are vital and we're delighted for you and the family that the sale completed successfully after all the ups and downs. Good luck with your future plans and thanks for using us.
5/5
GoogleJust sold my house though Robert Watts amd really pleased with the service, value and professionalism shown. From James coming round to value the house, through to Angela dealing with my case file on a very regular basis, I was really pleased with evey aspect of the estate agency process. I would highly recommend using this local and well established business. Well done team.
Thank you Alex that is a such a great review. We know the sale and purchase process wasn’t easy at times but we’re so pleased James and Angela were there to help. Regular updates are key as you said and we’re delighted it was a happy result. Thanks for using us and good luck going forward.
5/5
GoogleWe had a great experience with Robert Watts. Jenny Flavell was professional, knowledgeable and always available to answer our questions. She went over and above to make the process as smooth as possible. We were very happy with the service and would highly recommend Robert Watts if you are buying or selling your home.
Thank you Alastair we really do appreciate you you posting this. We know it was quite a tough process and were delighted Jenny was there to help. Enjoy your new home and good luck going forward.
5/5
GoogleRobert Watts were absolutely brilliant throughout my home purchase. Great communication at all times and kept us updated. Lucy was brilliant in helping us find the perfect fit for us. Amelia was fantastic and was always available for a call whenever we had questions. Would use Robert Watts again if we ever need to sell or buy a home.
Thank you Fahd for taking the time to post this great review. We’re delighted both Lucy and Amelia were on hand to help when you needed them as it can be a drawn out and frustrating process. The best of luck in your new home.
5/5
GoogleWe were very pleased with the service we received from Robert Watts Estate Agents, particularly Jenny who supported us through our sale, there were a couple of sticky moments to navigate but she was always calm, reassuring and professional. Hopefully we have now found our forever home, but if we were to ever think of selling again we would use this estate agent. Thank you
Thank you Suzanne that is a super review and we’re so pleased Jenny could help you negotiate the sometimes challenging sales process. Hope you are happy in your new home and thanks for using us to sell.
5/5
GoogleJust sold my house though Robert Watts amd really pleased with the service, value and professionalism shown. From James coming round to value the house, through to Angela dealing with my case file on a very regular basis, I was really pleased with evey aspect of the estate agency process. I would highly recommend using this local and well established business. Well done team.
Thank you Alex that is a such a great review. We know the sale and purchase process wasn’t easy at times but we’re so pleased James and Angela were there to help. Regular updates are key as you said and we’re delighted it was a happy result. Thanks for using us and good luck going forward.
5/5
GoogleWe recently purchased our new home through Robert Watts in Cleckheaton and we couldn’t be happier with the service we received from Angela. From start to finish, Angela was professional, approachable, and incredibly helpful. She kept us well-informed throughout the entire process, always taking the time to answer our questions and make sure everything was progressing smoothly. Her communication was excellent, and she made what can often be a stressful experience feel straightforward and manageable. Angela’s knowledge and dedication really stood out, and it was clear she genuinely cared about helping us secure our new home. We’re very grateful for her support and would highly recommend her to anyone looking to buy or sell a property. Thank you again, Angela, for all your hard work!
That's a great review thank you so much Nikki. It is always great to hear from buyers as well as sellers and we are so pleased Angela met and exceeded all your expectations with her professionalism, knowledge and friendly advice. We are here to make the often stressful process as smooth as possible and sometimes it's just a reassuring call that can make all the difference. Enjoy your new home and good luck going forward.
5/5
GoogleThe service received from Tabby was AMAZING! Every week until I received keys she would call and give updates chasing solicitors from both sides. I would say it was Tabby who managed to get me the keys a little earlier! Defo recommend them to anyone who is looking to buy as well as sell!
Thank you Junaid that is a perfect review from a buyer and just what we like to here. We also think Tabby is AMAZING and glad you received your keys early. Enjoy your new home.
5/5
Googleexcellent service from first contact through to exchange of contracts, always responsive and super helpful. Highly recommend
Thank you Kevin that’s a lovely review. We’re know it was a stressful sale at times but we got there in the end. Thanks for using us and good luck with your future plans.
5/5
GoogleJenny was absolutely amazing, if it wasn’t for her the process would have been 10x slower and 100x more painful! Wouldn’t hesitate to use again, she has been just fabulous
Wow thanks Casey that is great review and we know Jenny made a difference in a difficult sale so we’re delighted you were so happy. Thanks for using us and enjoy your lovely new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cleckheaton (Churchill House) has the most, with 401 reviews rated 4.6 out of 5, followed by Cleckheaton (Lion Chambers) with 395.
The six Robert Watts offices, by town:
39 reviews from sellers, rated 4.8 out of 5 on average. For example, Glenn wrote: "I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ..."
26 reviews from buyers, rated 4.9 out of 5 on average. For example, Leanne wrote: "It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ..."
15 reviews from landlords, rated 5.0 out of 5 on average. For example, MATYEN wrote: "I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, A customer wrote: "There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ..."
Yes. In The Trusted Agent 2026 awards: Robert Watts, Cleckheaton won Gold; Robert Watts, Bradford won Gold.
