Every review we hold for the Idle office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to express my sincere appreciation for the estate agent's excellent service throughout the property buying process. They were professional, responsive, and always willing to answer my questions. Their guidance and communication made the experience much less stressful, and they kept me informed at every stage.
And a special thank you to Nicola, who was incredibly helpful from start to finish. She was friendly, approachable, and always willing to answer my questions and provide guidance whenever needed. Her support and dedication made the whole experience much less stressful and ensured everything progressed smoothly.
T · 22 July 2026
Agent replied · 22 August 2026
Wow that’s a great review thank you. Whether buying or selling there are many things that can go wrong but good communication and empathy through the whole process is crucial. We’re so pleased Nicola and the team could offer the support you wanted and glad we got you moved. Enjoy your new home.
★★★★★ 5/5
GoogleWhat a lovely family run owned business from the agent viewing the house to getting the keys I was in good hands
I met Carly who looked after me throughout the process of buying my house, no question was to much to answer, always got back to me through email or phone call if she wasn’t available and gave me great advice .
Carly was polite ,pleasant ,friendly and made me feel at ease also a great team from start to finish
I would not hesitate to to sell or buy from Robert watts estate agents thankyou
Angela · 22 July 2026
Agent replied · 22 August 2026
Thank you Angela that’s lovely of you to post this. Good communication and being there when you need us is key part of what we do and we’re so delighted Carly was there for you. Enjoy your new home.
★★★★★ 5/5
GoogleAlthough we had a lengthy process selling, Robert Watts (Idle), were always available for us. Especially Carly, she was always there for us . She was very understanding, professional and just a lovely person. We would all like to thank her and her team. We would highly recommend this branch and would use Robert Watts again. Thank you!
Lorraine · 22 June 2026
Agent replied · 22 August 2026
Many thanks Lorraine we really appreciate you posting this super review. We so pleased that the whole team and especially Carly was able to help you through the lengthy process. Thank you for using us to sell.
★★★★★ 5/5
GoogleRobert Watts were great in managing our recent sale. Very professional service and Carly was very attentive and supportive of a difficult situation. Wouldn't hesitate to recommend. My only negative would be the phones often go to voicemail which can be very frustrating but saying that I always received a call back.
Dawn · 22 June 2026
Agent replied · 22 August 2026
Wow we have 3 great reviews in day and all are delighted with Carly so we’re thank you for posting this. We apologise about the phones but it is a really busy office and we’re glad to hear you always got a call back. Some sales can be stressful and we’re so happy we could help. Thanks for using us.
★★★★★ 5/5
Google**Review for Nicola at Robert Watts Estate Agents**
We are incredibly grateful for the outstanding support provided by Nicola during our house sale. The process took over two years, and we cannot emphasize enough how her consistent communication and dedication made all the difference. Nicola kept us informed every step of the way, alleviating much of the stress that can come with selling a home. Her professionalism and expertise were invaluable to us. Thank you, Nicola, for being phenomenal!
Much appreciated from Jayne and Gary. Xx
Jayne · 13 October 2025
Agent replied · 13 April 2026
Thank you Jayne that is such a lovely review and Nicola will be so pleased. Obviously it was a difficult sale and we know it’s vital that communication is maintained in these situations. Thank you for your perseverance and thank you for using us. Good luck with your future plans.
★★★★★ 5/5
GoogleCarly and the team at Robert Watts dealt with the sale of my late Aunts property. I can't thank them enough for all the assistance they have given me during this time. Nothing was too much trouble for them. They have kept me informed every step of the way and also given me lots practical help too. What a service! I can't thank them enough and will not hesitate to recommend them in the future.
Lorraine · 13 September 2025
Agent replied · 13 April 2026
Thank you Lorraine that is a super review. Our aim is to help our customers throughout the whole process and Carly and the whole team's experience and professionalism is a real asset for us here. We're delighted you were so happy with Carly in particular and many thanks for using us and good luck with your future plans.
★★★★★ 5/5
GoogleBought and sold through Robert Watts Highfield Road and just wanted to thank Claire and Carly for helping us through it. Having not moved house for 35 years this was a little bit daunting for us but we were kept informed throughout and Claire was there if we had any questions. Thank you.
Vicky · 13 March 2026
Agent replied · 13 April 2026
Thank you Vicky for posting this lovely review. Moving house can be daunting anyway but we can understand your worries after 35 years so are delighted Clare and Carly made the process easier. Thank you for using us and good luck in your new home.
★★★★★ 5/5
Googleabsolutely delighted with the service we received from all at Robert Watts. special mention to Clare. we did have some bumps in the journey along the way but nothing from our side and Clare was the epitome of professional, understanding and caring. Thank you all very much, A and E
Andy · 23 March 2026
Agent replied · 13 April 2026
Thank you Andy we really appreciate you taking the time to post this. The process can be stressful but Clare and the team have the experience to help all the way through and we're delighted it worked out well. Good luck going forward.
★★★★★ 5/5
GoogleCarly was great and helped me sell my house quickly. She was clear and transparent with viewings and on the ball and replied to my emails very quickly. Couldn't recommend more and would definitely use again.
Ellis · 22 June 2026
Agent replied · 22 August 2026
Thanks Ellis that’s great to hear that Carly was ‘on it’ from day one. Clear, quick communication is vital so we’re delighted you were happy. Thank you for using us.
★★★★★ 5/5
GoogleHad no problem with anything, Clare was very helpful kept us informed of everything , was helpful in printing things off for us, chasing our buyers solicitor. She was friendly and professional.
Carol · 22 May 2026
Agent replied · 22 August 2026
Thank you Carol that is a really great review and just sums up what we try and achieve. Really happy Clare was on hand all the way through and thanks for using us. Good luck going forward.
★★★★★ 5/5
GoogleSold and purchased through robert watts , Clare and her team kept me upto date with everything on a regular basis . Nothing was to much trouble . It made the process less stressful and easy and was completed In a good time . Very happy with the service
Charlene · 13 November 2025
Agent replied · 13 April 2026
We could not ask for a better review Charlotte many thanks. It's lovely to hear from sellers and buyers and we're delighted Clare and the team could offer assistance the whole way through as it can be stressful sometimes. Thank you for using us and enjoy your new home.
★★★★★ 5/5
GoogleJames Hart was so helpful! Excellent knowledge of the local market which helped us sell for considerably more than other agents had estimated - within a week!
Thank you :)
SC · 13 March 2026
Agent replied · 13 April 2026
Thank you for posting this and we pride ourselves on our experience in everything from valuing to negotiating offers and completing sales so we’re delighted you were happy with James’ advice. Thanks for using us and good luck with your future plans.
★★★★★ 5/5
GoogleMany thanks to Carly and the team at Robert Watts. They were always supportive, responsive and helpful, and showed great patience when dealing with our demanding buyer and an obstacle that cropped up with our sale. We couldn't fault the service we received.
Eleanor · 13 November 2025
Agent replied · 13 April 2026
We really appreciate you posting this Eleanor thank you. Carly and the Highfield team are highly experienced and hopefully they made the process smoother for you even with a demanding buyer. Thanks for using us to sell and good luck with your future plans.
★★★★★ 5/5
GoogleClaire was absolutely fantastic. We asked to view the property a few times, no trouble at all. And kept us in the loop with our new house.
Rafat · 13 March 2026
Agent replied · 13 April 2026
Thank you Rafat that is a super review and we're delighted that Clare was on hand all the way through the purchase. Good luck in your new home.
★★★★★ 5/5
GoogleCarly was a massive help in our search to find a new home. She was really communicative and there to answer my (many) questions. Thank you!
Robyn · 13 March 2026
Agent replied · 13 April 2026
Many thanks for posting this Robyn we really appreciate it. Communication is vital in the buying and selling process and we’re so pleased Carly was there to help. Good luck in your new home.
★★★★★ 5/5
GoogleClare kept us informed at every stage. Kindly answered any of the questions we had. Would highly recommend Robert Watts.
Adele · 13 March 2026
Agent replied · 13 April 2026
Thank you Adele that is a lovely review and as we always say communication is so important so we're Clare was on it for you. Good luck with your future plans.
★★★★★ 5/5
GoogleGreat experience both buying from Robert Watts and selling more recently. James and Clare were professional from start to finish, including a visit from the photographer who was equally professional. A positive experience all round.
Dan · 13 October 2025
Agent replied · 13 April 2026
Thank you Dan we really appreciate you posting such a glowing review on both selling and buying. It’s great to know that the process worked well from start to finish and we’ll let James, Clare and our photographer Mark know you were happy. Good luck with your future plans and thanks for using us.
★★★★★ 5/5
GoogleSolicitor recommended Robert Watt and I’m glad she did. Property was sold via auction with iamsold and the two companies worked together seamlessly. I was kept informed throughout the process and any queries I had were dealt with there and then. Staff were lovely and helpful too. Would recommend to all. Thanks everyone at Robert Watt for everything.
Ameena · 5 January 2025
Agent replied · 11 January 2025
Ameena, many thanks for posting this lovely review and it's great to get a review for our auction service as well. We work closely with I Am Sold so its nice to hear the service works well. Thank for using us and good luck in future.
★★★★★ 5/5
GoogleWe were first-time buyers purchasing the home we had been renting, so the whole process was completely new to us. Carly was fantastic from start to finish, supportive, approachable, and always happy to answer any questions I had, no matter …
Luke · 13 July 2025
Agent replied · 13 April 2026
Wow thank you Luke that is a fantastic review and we're delighted Carly was on hand to help you all the way through. Buying (and selling) can be stressful at times and communication is vital throughout the process and this is something we work very hard on so it's great to get such glowing feedback. Good luck in your new home.
★★★★★ 5/5
GoogleJames Hart and the team are always very friendly and provide an efficient and competent service. That is why I return time after time when selling my rental properties. James reads the markets very well and seems to get his valuations spot on. I would highly recommend. The family aspect of the business really shines through.
Paul · 13 December 2024
Agent replied · 27 December 2024
We really appreciate you posting this Paul and we thank you for your continued business. James and his team are doing a great job and it’s nice when this gets recognised.
★★★★★ 5/5
GoogleThe support I received from Claire and the team was excellent. Despite several false starts and some challenges, the sale finally went through smoothly. Professional advice and support was readily available which helped the process to reach completion. Thank you all.
Julie · 2 May 2025
Agent replied · 13 April 2026
Thank you Julie we really appreciate you taking the time to post this. Like most sales it was problematic but we're so pleased Claire and the team with their years of experience were there to help you achieve a positive outcome. Thanks for using us and good luck with your future plans.
★★★★★ 5/5
GoogleWe have used Robert Watts Idle multiple times as the whole team are brilliant, professional and friendly but especially most recently when we sold our house and were having delays from buyers, Clare went above and beyond to keep the ball moving, her consistency, communication and dedication got us to finally complete. Very thankful and would definitely recommend them.
Shaz · 16 August 2024
Agent replied · 24 August 2024
What a fantastic review Shaz thank you so much. It’s always great to hear from a repeat customer and were delighted Clare and the team exceeded your expectations even when the process gets dragged out.
★★★★★ 5/5
GoogleI had a really positive experience with Robert Watts Estate Agents on Highfield Road. The team was professional, responsive, and kept me informed throughout the entire process. They made everything feel straightforward and handled any questions quickly. Their local knowledge and organized approach made a big difference. I’d definitely recommend their services.
Md · 12 April 2026
Agent replied · 13 April 2026
Thank you for posting this great review. Local knowledge, communication and making things as stress free as possible are all things we strive for so we're so happy the Highfield team could deliver. Good luck with your future plans.
★★★★★ 5/5
GoogleJust sold and bought a house through this estate agents and the service received was second to none. Claire and Carly were fantastic at keeping me updated on both sale and purchase and answering any questions I may have if not themselves then finding out the information. Everyone knows moving home is one of the top 3 most stressful things you can do and they made the whole process so smooth I would definitely recommend to anyone!
Gemma · 25 March 2023
Agent replied · 24 March 2024
Many thanks Gemma for posting this great review and were so pleased Clare & Carly made the process bearable. Good luck in your new home.
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