Every review we hold for the Idle office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGill and her team helped me find my perfect home earlier this year when my old landlord decided to sell. They were absolutely brilliant throughout the whole process, and kept me fully informed of everything throughout. Their understanding and professionalism helped to make a stressful situation so much more manageable and my daughter and I love our new home. I can’t thank Gill and her team enough..!!!
Jackie · 9 February 2019
Agent replied
Thanks Jackie, glad the Gill & the team were on it for you and hope you enjoy your new home.
★★★★★ 5/5
GoogleExcellent service from Robert Watts in helping sell our house. Clare was very helpful all the way through the process and keeping us upto date all the time.
David · 20 May 2024
Agent replied · 19 June 2024
Many thanks for posting this great review David and we’ll let Clare know you were pleased with her service.
★★★★★ 1/5
GoogleWas informed by valuer that they didn't put a sold sign up until the money for the house is proven to be there ...that is why we went with them .Now we are into months and months of sold subject to contact and still no money ! .We are obviously very upset by this and are loosing vast amounts of money on the mortgage payments ext ext as just stuck in limbo as its supposedly sold many months ago and been refused our request to put it back on the market as sold ?
We just feel as though we were lied to and still all these months later we don't have the sale money! Just very upset about it all and wonder why they have effectively taken our house off the market refused to remarket when no money for the sale has been received after all this time ? We are tired of having to chase constantly with no sale of our property in sight at all and no viewers at all because its allegedly sold ?We agreed to sell through them as informed we never ever put sold on until the money is proven to be there now into month 8..yes you read this correct and the reply is well there can be unforseen circumstances. Realy ? . We thought the money was proven or not .Wish we had avoided this company as it will cost you thousands and now into Spring 24 when sold summer 23 ..the mental stress is horrendous.
A customer · 23 February 2024
Agent replied · 31 December 2023
Ruby, whilst we are disappointed with the delays as we know they are causing frustrations for all connected, unfortunately these are beyond our direct control. We have always and will continue to progress your sale in a timely and efficient manner and provide you with progress updates.
★★★★★ 1/5
GoogleJoanna/Rebecca arrived at the wrong time to do my property Assessment. She rudely claimed it was I who had the wrong time, though I had been advised of the time twice. I informed her I was on my way, she did not inform me of her intention …
AN\ · 13 June 2025
Agent replied · 13 April 2026
We refer to our last reply to AK and unfortunately we will never agree so we can do no more.
★★★★★ 5/5
GoogleGreat service! Highly recommend 🙂 …
Nair · 22 June 2026
Agent replied · 22 August 2026
Thank you Nair
★★★★★ 1/5
GoogleArranged an appointment for a letting and was given the time of 11:30. Got reminded the day before that appointment was 11:30, got called on the day at 11:15 to be told in no uncertain terms that my appointment was at 11:15. Told the girl …
A · 13 June 2025
Agent replied · 13 April 2026
AK we are very sorry for this and obviously it is a breakdown in communication and we will look into it.
We have spoken to our rental team and they had it confirmed for 11.15 and our … More
★★★★★ 5/5
GoogleI have recently completed on my house all team members were happy to help and very professional.
Chloe · 13 February 2026
Agent replied · 13 April 2026
Thank you Chloe that is lovely of you to post this kind review and we appreciate you using us to sell.
★★★★★ 1/5
GoogleService is terrible, they don’t come back to you when you enquire about viewing a property. I left many messages but no one returns calls. I feel sorry for the people using this shambles of a company to market their property. Staff are …
Saam · 13 May 2025
Agent replied · 13 April 2026
Saam, we are sorry you had such a poor experience which was obviously not our intention but we will look into this and come back to you.
We have looked into this and unfortunately we can find no record of your name … More
★★★★★ 5/5
GoogleI have recently sold my property through Robert Watts Highfield Road Office. From the initial valuation with James right through to completion I was kept updated by Nicola, Carly and the team. Fabulous I highly recommend.
Nige · 1 May 2023
Agent replied · 30 July 2023
We really appreciate you posting this great review Nige and we’re so pleased James, Nicola and Carly made a difference.
★★★★★ 5/5
GoogleGreat service received from a very helpful team
Neil · 30 March 2026
Agent replied · 13 April 2026
Thank you Neil that’s great of you to post this and glad we could help.
★★★★★ 1/5
GoogleI saw on their website they do a free valuation for general inquiry, sales or letting. Called to go ahead but a woman on the phone turned me down for a valuation because it was a general inquiry (I am planning on selling but at this moment in time it’s a inquiry before building work goes ahead)
Many many more estate agents in the area so the ones making false promises are the ones to avoid
Jor · 10 April 2025
★★★★★ 5/5
GoogleService we received from Clare and the team at Watts, Highfield Road, was excellent and very diligent in pursuing our buyers for updates of where we were in the process to keep the move going forward despite difficulties through Covid 19. Would definitely recommend them to any seller or buyer.
Susan · 10 November 2020
Agent replied
Susan many thanks for the great review and we’re glad Clare and the team could help through these difficult times.
★★★★★ 5/5
GoogleExcellent service provided: Friendly, responsive and efficient. Special thanks to Clare for helping me purchase my first home! Highly recommend.
Ambreen · 23 February 2024
Agent replied · 24 March 2024
Thank you Ambreen were so pleased Clare was there to help you buying your first house which can be stressful. Good luck and enjoy it.
★★★★★ 5/5
GoogleAmazing service from Nicola kept us in the loop from get go. Made the whole process very easy and smooth. Wil definitely recommend robbery watts to friends and family!
Sabrina · 9 July 2023
Agent replied · 30 July 2023
Thank you Sabrina we really appreciate you posting this review and we’re glad Nicola could help you buy your new home.
★★★★★ 1/5
GoogleI viewed a property n my Sales Representative came late never apologise also never Assisted Me with any information about the property he opened the door went in the front room n stayed in there the entire time my Partner n I viewed the property.. It was by far the most horrible behaviour I've ever seen or heard of.. Robert Watts isn't for Me..
Oh n I videoed the entire experience so I have proof I'm thinking I should post it..
Roger · 1 April 2023
Agent replied · 30 July 2023
Mr Lightbourne we are sorry if you were not happy with the viewing and it was not our intention to cause any offence here. The viewer did say you offered a figure that was unacceptable for the house and we had higher offers on the table so we don't know whether this was the cause of any issues you had.
★★★★★ 5/5
GoogleVery good to deal with especially Clare good communication many thanks
Stephen · 24 July 2024
Agent replied · 24 August 2024
Thank you Stephen we really appreciate your kind review
★★★★★ 5/5
GoogleRobert Watts Estate Agents, Highfield Road
The service was very swift and professional, would highly recommend them.
A special thanks to Nicola and Carly
Got the house I wanted 👍🏻 …
NABEEL · 1 May 2023
Agent replied · 30 July 2023
Thank you Nabeel for posting this and we’ll certainly let Nicola and Carly you were happy with our service.
★★★★★ 5/5
GoogleRecently purchased my first home via Robert Watts and was incredibly happy with the service I received as a buyer. Carly Greaves was a pleasure to deal with and always kept me apprised and responded to all my queries and concerns immediately.PositiveResponsiveness, Professionalism
Mehreen · 20 June 2021
Agent replied · 19 June 2024
Thanks Mehreen it’s always great to get a review from a buyer aswell and we’ll let Carly know
★★★★★ 5/5
GoogleReally helpful all the way. Especially Clare 👍👍 …
Taslim · 20 May 2024
Agent replied · 19 June 2024
Thank you Taslim
★★★★★ 5/5
GooglePurchased a home through Robert Watts and the service has been brilliant, kept updated throughout, easy process and no complications, just want to say a big thank you to Nicola who looked after us. Anyone wanting to use Robert Watts should do so with peace of mind.
Najia · 9 February 2019
Agent replied
Najia, many thanks for your great review and we're glad Nicola and the team did a good job.
★★★★★ 5/5
GoogleThank you Gill for the great service we received finding a house to rent. Your time and patience was exceptional and you were so lovely and helpful in what was such a stressful time for us. Your advice and professionalism was exemplary - thank you again!!
Alison · 9 February 2019
Agent replied
Thank you very much for your kind review. Its always nice to get positive feedback from tenants as well as landlords.
★★★★★ 5/5
GoogleClare made the whole experience of buying my house so easy and stress free. Thank you.
Michael · 1 November 2023
Agent replied · 31 December 2023
Thank you Michael we’ll let Clare know you were so happy with her service. Enjoy your new home.
★★★★★ 5/5
GoogleExcellent company to deal with. They arranged many viewings and sold the property within a week. Excellent communication, go above and beyond. They take care of everything. I do not live near the property I sold and they looked after the property and did the meter readings prior to completion. Thank you so much to all the team.
SHONA · 24 January 2024
Agent replied · 24 March 2024
Thank you Shona this is a great review and we’re so pleased the Highfield team were on hand every step of the way to help you sell.
★★★★★ 5/5
GoogleAbsolutely brilliant from beginning to end all staff helpful and polite but especially Clare who went above and beyond really appreciate all her hard work which kept me informed all the way would highly recommend them.
Joanne · 25 January 2021
Agent replied
Thank you Joanne for posting this. Glad we could help and we’ll let Clare know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
