5/5
View AgentsExcellent! - First Time Buyer
Everybody was very helpful during the process of purchasing my first property. Communication was made easy and emails were promptly replied to.
Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
Moginie James Estate Agents reviews in Roath, Pontcanna, Cyncoed and 2 more
★★★★★
1,538 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,538 reviews on three platforms, rated 4.7 out of 5 overall.
1,097
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on View Agents
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers118 reviews
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 118 from sellers
Buyers89 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
Landlords73 reviews
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
Tenants91 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Our offices
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
- Moginie James Estate Agents Roath92 Albany Road, CF24 3RS633 reviews · 466 on Google (4.5)9 in the last 90 days
- Moginie James Estate Agents Pontcanna12 Sneyd Street, CF11 9DL479 reviews · 319 on Google (4.7)3 in the last 90 days
- Moginie James Estate Agents Cyncoed293 Cyncoed Road, CF23 6PA412 reviews · 307 on Google (4.7)3 in the last 90 days
- Moginie James Estate Agents Beck CourtUnit 3, Thorens House, CF23 8RP126 reviews · 6 on Google (4.3)0 in the last 90 days
- Moginie James Estate Agents Cathays51 Cathays Terrace, CF24 4HS40 reviews · 3 on Google (2.7)0 in the last 90 days
Latest reviews from every Moginie James Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
View Agents5/5
View AgentsExtremely please with the service from valuation to completion
The service provided was superb . I have no complaints what so over, from Chris valuing my property, to Liz negotiating and Jayne with sales progression a great team and would have no hesitation to recommend Moginie James Pontcanna office should the opportunity rise again in the future. Kevin & Joan from College Road.
5/5
View AgentsProfessional service from all departments with excellent communication at all stages
On the sales team - good communication and always came back after any queries raised. Some minor details on the draft particulars needed to be amended a couple of times. Particularly appreciated was the service provided by one person (Liz Allen) in Welsh - it's our family language and it was really helpful..Obviously being able to secure a client so quickly and deal with this client so effectively (by Liz and Clare) was fantastic. On the progression team - some contact with other members, but primary link was with Jayne Bennett who was extremely effective and dealt with all my queries and really held our hand throughout. Only one comment - the asking price suggested originally (though impossible to know 100%) was in our view too high. But all round a really excellent experience - diolch yn fawr iawn.
5/5
View AgentsThey said they'd sell my house and they did.
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also a big thank you to Liz and Claire at Pontcanna. Very professional and enthusiastic throughout the sale. As an ex Letting Agent/Estate Agent I understand the meaning of 'Customer Care'. Morginie James get my vote. Thomas George
Agent replied · 12 October 2015
Dear Mr George, From everyone at Moginie James Pontcanna, we would love to thank you for your lovely words! The team work tirelessly to ensure an exemplary service for their vendors, so it is always so wonderful and heartwarming when the opportunity arises to read feedback such as yours. Thank you for taking the time to tell us about your experience!
5/5
View AgentsSale of 4 Agincourt Road CF23 5BN
All the team were fantastic throughout the process of selling our property, special mention for Helen Davies and Michelle Lloyd. We would definitely recommend Moginie James Mr and Mrs Norman
Agent replied · 9 October 2015
Dear Mr and Mrs Norman, Thank you so much for your lovely review! We are overjoyed to hear you had a great experience with us - I will have great pleasure in sending your kind words through to the team, particularly Michelle and Helen! All the best, Alli Client Relationship Manager
5/5
FacebookRating only, no written review.
5/5
View AgentsExcellent prompt proffesional friendly service
Moginie James in Cyncoed let my property within days to excellent tenants. They let to my previous tenants just as quickly and efficiently. No fuss, no drama. Everyone in the office especially Ceri, Cat, Harri and Dave deserve a thank you and mention. Would highly recommend!!
5/5
View AgentsRhys & Nicola Review
I have dealt with Rhys & Nicola during the last week while I am trying to secure an apartment for my self and they have proven their dedication and commitment to their clients in order to provide them with the best service that distinguish Moginie James among the other real estate agents.
4/5
View AgentsExcellent service!
We have been tenants for 6.5 years and it was indeed a very good experience!
5/5
View AgentsOutstanding from start to finish
Having sold my last property through MJ 4 years ago and being impressed by the level of service that I recieved I recently returned to them to put my current house on the market. I'm delighted to say that they haven't let their impressively high standards slip. Friendly, professional and they make me feel valued as a customer. Nothing seems to be too much trouble and they always respond quickly to any emails or phone calls, which helps take the stress out of the whole process. With such a wide choice of estate agents in Cardiff I'm so glad to have found one that I can rely on!
5/5
View AgentsOutstanding Service All Round!
This is now the second time I have used Moginie James to sell my property. Their expertise are second to none and quality of customer service we have experienced whilst selling our property has been excellent, friendly yet professional in every way. I wouldn't use anyone else!!!!!!! 5* service.
5/5
View Agents5 Star Service
I had several agents visit me at my apartment to carry out appraisals – as soon as I met Craig, I knew Moginie James were the right agent for me and my property. We discussed a marketing strategy and the best price to market. They quickly arranged photography for the sales particulars which were of the best quality I’ve seen. After a couple of viewings my apartment soon sold. Claire was outstanding – she always called me with constructive feedback, and once an offer was made she guided me through to acceptance and then handed me over to the sales progression team based in their head office. Here I dealt with Jayne who kept me up to speed with the legal updates. Communication was first class – she made things go so smoothly. Claire, Craig and Jayne really went above and beyond my expectations. I would not hesitate using Moginie James again and can’t thank them enough.
5/5
View AgentsOutstanding!
I consider myself fortunate in having dealt with Moginie James as both buyer and seller. These guys know no bounds when it comes to excelling in customer service, out of hours - no problem, days off - no problem. Whatever it takes to make the process as smooth as possible is all they think about.. Friendly and approachable is clearly a company requirement. What impressed me most was when a minor mistake was made (and we're talking tiny!) hands were held high in accepting the error, for me that sort of honesty goes a long way.
5/5
View AgentsExcellent, friendly and professional service! Best in Cardiff!
The team at Moginie James were exceptional in their service from start to finish! They offered friendly helpful advice without be biased. They always had time for us and we felt genuinely well looked after and that our best interests were always in mind. We can't thank them enough! We would highly recommend to anyone looking to buy or sell. You won't be disappointed! Thanks Moginie James!
4/5
FacebookA very well organised agency and had a smooth move. Dave Hale was every informative with the initial flat viewing.
Agent replied
Thank you for the great review Dean! I will be sure to pass on the feedback to Dave! #TeaMoginieJames.
5/5
FacebookRating only, no written review.
1/5
FacebookAbsolutely appalling service. Waited a month for any news on the release of our bond, despite contacting them numerous times about this. Left the house absolutely spotless and in much better condition than when we moved in and they charged us £140, which they were not willing to discuss and essentially informed us that if we did not except the charges then we would not get the bond back at all. On leaving the property, despite us cancelling the direct debit in good time, they took an extra months rent early. We are still waiting for this overpayment of rent to be refunded to us and it has been nearly 2 months now. Multiple emails, phone calls and office visits and no refund, apology or explanation as to why we have not been refunded. Will never use them again and would certainly never recommend them to anyone.
Agent replied
Morning Rachel. I'm sorry you feel you have received bad service. I have looked into the over payment of rent and this wasn't paid out along with the bond but it has now been paid back to you. It is a standing order not a direct debit that is set up fo…See more
5/5
FacebookThank you so much to Gareth and the team at Moginie James. They have done a great job selling my Cardiff City centre apartment. The service was very professional and friendly. They constantly keep you up to date with any progress and feedback and would not hesitate to use them again.
5/5
FacebookMoginie James have exceeded expectations during my search for a property. Would highly recommend!
5/5
FacebookGreat company. Great staff.
1/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Moginie James Estate Agents
Which Moginie James Estate Agents office has the most reviews?
Roath has the most, with 633 reviews rated 4.5 out of 5, followed by Pontcanna with 479.
Where are the Moginie James Estate Agents offices?
The five Moginie James Estate Agents offices, by town:
- Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
- Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
- Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
- Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
- Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?
118 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
What do buyers say about Moginie James Estate Agents?
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents?
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
What do tenants say about Moginie James Estate Agents?
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
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