5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Dear, Adeyemi Adeshina! Thanks for the great review! All the best, Customer Care Team
Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more
★★★★★
1,564 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,564 reviews on three platforms, rated 4.7 out of 5 overall.
1,123
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on The Trusted Agent
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers114 reviews
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
Buyers89 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
Landlords73 reviews
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
Tenants91 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Our offices
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
- Moginie James Estate Agents Roath92 Albany Road, CF24 3RS638 reviews · 471 on Google (4.5)15 in the last 90 days
- Moginie James Estate Agents Pontcanna12 Sneyd Street, CF11 9DL497 reviews · 337 on Google (4.7)6 in the last 90 days
- Moginie James Estate Agents Cyncoed293 Cyncoed Road, CF23 6PA415 reviews · 310 on Google (4.7)5 in the last 90 days
- Moginie James Estate Agents Beck CourtUnit 3, Thorens House, CF23 8RP126 reviews · 6 on Google (4.3)0 in the last 90 days
- Moginie James Estate Agents Cathays51 Cathays Terrace, CF24 4HS40 reviews · 3 on Google (2.7)0 in the last 90 days
Reviews on Google
Showing 1,121 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Dear Andy Tshibangu, Thank you for the great review of our Moginie James Estate Agents Roath team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleMaisie is super helpful and professional. Really pleased with the service provided. Absolutely recommend!
Agent replied · 23 August 2026
Dear Sasha Wilson We greatly appreciate your 5-star review and the time you took to share your experience with Maisie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah was super helpful at a viewing today and she has followed up with me already
Agent replied · 23 August 2026
Dear Charlotte Evans We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah was really helpful and communicative. Many thanks.
Agent replied · 23 August 2026
Dear Wil Stewart We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery pleasant and polite.
Agent replied · 23 August 2026
Dear Oluwabusayomi Ojo We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 22 April 2026
Dear Skye Chiswell Jones! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleLucy has been super helpful with setting me up on the system, and arranged a viewing for a flat really promptly, despite me not being available for their block of viewings later that day. Would 100% recommend property hunting with MJ😁 …
5/5
GoogleI had a property viewing with Lucy Warden. She was really helpful and the viewing was great.
5/5
GoogleViewing with Nicole Carvalho, was amazing
Agent replied · 22 April 2026
Dear Munachim Stephen We greatly appreciate your 5-star review and the time you took to share your experience with Carvalho. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a viewing of a property scheduled with Moginie James. As I couldn't come in person, they arranged it virtually for me via video call. Zoe called me on time and showed me the whole property in detail taking her time. It was all in all a very professional experience.
5/5
GoogleEverything was super smooth! Special thanks to Safiyah for her help
Agent replied · 23 August 2026
Dear Akash Rajput Divan We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah Evans-Aziz has been remarkable throughout the process of helping us secure a home. She has been supportive, professional, and consistently helpful. The entire team at Moginie James has also been wonderful to work with, very responsive, friendly, and always willing to assist.
Agent replied · 13 April 2026
Dear Noel Francis We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI would like to thank Mercedes and Bradley, who have been nothing but helpful throughout the lettings process. Highly recommend!
Agent replied · 22 April 2026
Dear Josh Timmis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMoginie James in Roath is exceptional! The team is professional, friendly, and extremely knowledgeable. They made the buying, selling, and letting process smooth, stress-free, and transparent, always keeping me informed. Highly recommended for anyone looking for reliable and expert estate services!
Agent replied · 22 April 2026
Dear Mehedi Hasan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleThankful to Miss: Lucy Warden. For the great support. Her friendly and supportive attitude makes my family pleasant. She provided a lot of help during our house-hunting process and ultimately helped us find a satisfactory house.
5/5
GoogleWe had such a fantastic experience working with Safiyah Evans and Moginie James. Safiyah has been absolutely amazing from start to finish, so helpful, responsive, and genuinely supportive throughout the whole process. She made everything feel so much easier and less stressful. We’re incredibly grateful for all her help and couldn’t have asked for a better experience. Thank you so much, Safiyah!
Agent replied · 13 April 2026
Dear Caitlin Drake We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah at Pontcanna branch was really helpful throughout our rental process. She was always responsive and made everything smooth and stress-free. Any issues or questions we had, she sorted them quickly and kept us updated. Very professional and friendly. Highly recommend!
Agent replied · 13 April 2026
Dear Oluwakemi Oghenekewe Elizabeth Agbadamashi We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleIt was a pleasure working with Safiyah. She put in so much effort to get my offer accepted and made the whole process incredibly smooth. Her professional yet friendly approach was much appreciated. Highly recommended!
Agent replied · 13 April 2026
Dear Yasemin Karaca We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleAvoid this estate agent and associated landlords at all costs. Our apartment was dirty when we moved in with a grimy oven that hadn’t been cleaned. When we moved out we used the estate agent’s own recommended local cleaning company and paid them for a deep clean. The estate agent then tried to play ignorant and keep £600 (yes, £600) of our deposit for ‘cleaning’ fully pushing our deposit into a dispute. Absolute criminals, luckily the deposit protection schemes have more common sense and awarded us the majority of it back. Don’t use their recommended cleaners as you won’t get an invoice and don’t use this estate agent if renting.
Agent replied · 20 March 2026
Dear Curtis, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleViewed a few rental properties with them - everyone I talked to was friendly and informative, overall 5 stars. Great communication from Bradley and Zoe and arrived at viewings on time.
Agent replied · 22 April 2026
Dear Kristian B We greatly appreciate your 5-star review and the time you took to share your experience with Bradley and Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleUnprofessional and misleading. 0/10. Reported major maintenance and safety issues (mould, broken doors/windows) from the start of tenancy (first day) which were never addressed, yet rent was increased regardless. At the end of the tenancy, they used an inaccurate check-out report to target our deposit. The property photos used for ads are outdated and do not represent the actual state of the house. Extremely disappointed, avoid this company and its parent group.
Agent replied · 20 March 2026
Dear Muhammad Ali, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleBradley was very helpful through the early stages of my application, especially during the viewing. He showed me around and answered all my questions patiently. He was also very communicative prior to the viewing and after the viewing as well. He has explained all my options to me comprehensively and given me the benefits and disadvantages of all my options. I would definitely recommend him.
Agent replied · 20 March 2026
Dear Wunmi Hassan We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a really positive experience with Moginie James in Pontcanna. Safiyah was incredibly helpful throughout the whole process and made everything feel much less stressful. She was professional, responsive, and kept me updated at every stage while helping to get my offer accepted.
Agent replied · 13 April 2026
Dear Kaima Udenze We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Moginie James Estate Agents
Which Moginie James Estate Agents office has the most reviews?
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 497.
Where are the Moginie James Estate Agents offices?
The five Moginie James Estate Agents offices, by town:
- Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
- Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
- Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
- Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
- Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
What do buyers say about Moginie James Estate Agents?
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents?
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
What do tenants say about Moginie James Estate Agents?
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
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