Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,564 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,564 reviews on three platforms, rated 4.7 out of 5 overall.
1,123
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Showing 400 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentExcellent service, highly recommended
I have been very happy with the letting services provided by Moginie James Cyncoed office. The team led by Ceri Jardine have been competent in letting several properties for me. They have get me well informed throughout the tenancy process.
5/5
The Trusted AgentCourteous, careful, thorough , and diligent service throughout..
Staff athe Pontcanna office were always helpful, responsive and very well informed. I felt they knew their market well and provided me with a brilliant sales service at all times. I trusted their judgement and we concluded the sale of my property well within the timeframe I needed. Wonderful cafe nearby as well - a real plus! Thank you. Penny Wainwright December 2015
4/5
The Trusted AgentGood service with very helpful staff
Overall we received a very good standard of service from Morginie James over the past 8 years and they actively practice Continuous Improvement. Particularly helpful have been the maintainence department, Nathan Dodds and the team who have made the whole process of rental and ultimately selling a property easier.
5/5
The Trusted AgentLetting of my flat
Brought a flat in Cardiff through this agent for my daughter when at uni. Used the same agent to let flat until i needed it for myself. They let flat quickly and give a thorough monthly update. Arranged decor and repairs providing excellent fully managed letting service.Staff are very professional, I dealt mainly with Rachel
5/5
The Trusted AgentOne of the best in Cardiff!
Efficient, fair and highly professional. What more could you ask for?
5/5
The Trusted AgentGood prompt customer service, being kept up to date
In touch very quickly after current tenant made property vacant, for update on our wishes for remedial work to property. Again, very quick re the bond and if anything was to be held. Response same day. Lovely, friendly chap Thanks Nathan
5/5
The Trusted AgentQuality property management!
What can I say? Bethan Hughes. I cannot thank you enough for the quality, urgency and care you put into every request I make, in order to give you optimum performance in the management services you provide me and my tenants. As a landlord committed to ensuring their tenants get a quality home, you help me achieve this. I cannot ask for more. Thanks ever so. Keep up the fantastic work! Sanjay.
4/5
The Trusted AgentFriendly and professional
Throughout the period I was viewing properties Moginie James were always thoroughly professional, knowledgeable and very helpful. They were also the most friendly agents I came across - adding a personal touch to their diligence, making us feel they genuinely cared about the success of our house hunt.
5/5
The Trusted AgentLeah Edmunds and Team
I am extremely happy with the service that the whole team and especially Leah Edmunds provide. I let 6 properties currently and find them to professional and helpful. Their knowledge of the law on tenants issues etc has been most beneficial and would strongly recommend them.
4/5
The Trusted AgentI found Moginie James to be very professional and helpful at all times. I received regular updates on the progress of the purchase and they were quick to answer any questions I had. Special thanks to Jo in Sales and Michelle in Sales Progression. I viewed properties with a number of estate agents and Moginie James were by far the most personable and friendly.
5/5
The Trusted AgentTenancy maintained service
Nathan and team have been extremely responsive whenever there were issues to be dealt with which made my stay much easier than it might have been.. They have been pleasant at all times and I would have no hesitation in recommending them.
5/5
The Trusted AgentForget the rest - choose the best (in my opinion)
Well it is the 2nd time I have used Moginie James estate agents to sell a property for me and I thought the Cyncoed branch staff were good but Chris, Claire, Liz and Rhys have exceeded my expectations on how good an estate agent branch can be. The staff work well as a team and are always thinking of the Client. The Sales Progression team, Jayne and Michelle are equally brilliant dealing with the progression of a sale. I cannot recommend Moginie James enough - as I said forget the rest and go to the Best!!!!!
5/5
The Trusted AgentExcellent service
Since Moginie James set up their dedicated Maintenace Department at 108 Bute Street, I have been very impressed by the consciousness of the staff, especially their attention to detail and the urgency with which they respond to various maintenance issues. My impression is that they are all well trained by the Company and have the ability to resolve quickly any problems that arise in the day-to-day management of my properties. All the staff have a very good telephone manner which makes contact with them a pleasant experience.
5/5
The Trusted AgentStrong support from start to finish of the process
Moginie James were incredibly friendly and supportive from start to finish of the process. Reentering the housing market after 30 years was a daunting prospect, but the staff at Moginie James took all the stress out of the experience.
5/5
The Trusted AgentAlways a pleasure, never a chore...
Is the impression we get when dealing with Bethan. Any problem, however minor is never a problem for her to deal with. Thank you.
5/5
The Trusted AgentCompletely reliable and trustworthy.....
The whole team have been truly amazing. We have complete peace of mind knowing that our property is in their capable hands. Nothing is too much troubles and we feel valued as landlords. Charlotte helped us secure tenants and Rebecca made sure the tenants moved in as smoothly as possible, Rebecca kept us informed every step if the way.
5/5
The Trusted AgentSuperb service
Super efficient service , they came to visit the house on the same day as asked and within 24 hours it was advertised and a really good tenant found with days ( even though it is a quiet time of the year ) They have the contacts that landlords need to get good tenants quickly. Huge thanks to the great team. We have used them before and they never fail to disappoint; great advice from beginning to end.
4/5
The Trusted AgentProfessional, pleasant, approachable and efficeient
The agent's continually updated me on viewings throughout the sale process and fed-back information and requests from the buyer to ensure a smooth flow between all parties
5/5
The Trusted AgentFirst class!
Moginie James manage two properties for me and I feel more than happy with the care and conduct I receive in respect of these properties. I feel they are professional in their approach and have every confidence in them acting on my behalf.
5/5
The Trusted AgentPurchase of property in Roath
We would like to comment on the excellent service that we have received recently when purchasing a property in Roath. From day one, Moginie James was the most helpful of all the Estate Agents that we visited in the area and we were always greeted with a smiling face. A number of agents helped us find the right property, and each one had rapid and accurate access to our details and file. Once a suitable property was identified, the team were helpful in the negotiations, and went out of their way to provide access to the property whenever needed. Their recommendations for surveyors and solicitors also proved reliable, which was especially useful as we are not local. We were particularly impressed with the availability of the Sales Progression Team, who were always on hand to answer questions and move the purchase along. We would like to make a special mention of Michelle, who helped through all of the stages from agreement to exchange and completion, and also for some very helpful advice thereafter - Thanks to all.at Moginie James for a great service and experience working together.
4/5
The Trusted AgentNice, Pleasant Service
Very nice guys, the only reason not 5 stars is due to a viewing where they didn't have the right keys to the property
5/5
The Trusted AgentExcellent service! Would highly reccomend.
We are first time buyers and are new to the property market. From the very beginning we have received excellent service from Helen Davies and the rest of the team at Moginie James (Cyncoed Office). All the staff have been friendly, efficient and have endeavoured to keep us up to date throughout the process. We are extremely happy with the support and guidance we have received to date. We would definitely recommend this estate agent and their mortgage advisor Rob to our friends & family.
5/5
The Trusted AgentSale of property in Ladysmith Road Penylan Cardiff
1. I can confirm that Moginie James have provided an excellent service in achieving a sale of my property. 2. Subject to Contract the value achieved has exceeded the asking price. 3. I believe that the marketing advice, open day and subsequent negotiation with the buyer was key in achieving this result 4. I would have no hesitation in recommending Moginie James to others either in a seller or buyer position 5. I believe that the teamwork and communication at MJ is exemplary
5/5
The Trusted AgentExcellent service and very helpful staff
Everyone in the sales office worked really hard to get us a sale and kept us updated every step of the way. The separate office for sales progression once an offer is accepted is fantastic for keeping things moving and keeping all parties updated. Highly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 497.
The five Moginie James Estate Agents offices, by town:
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
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