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★★★★★
3,465 reviews across 8 offices and 1 platform
Ludlowthompson has eight offices, all in London. Together they have 3,465 reviews on 1 platform, rated 4.7 out of 5 overall.
Ludlowthompson's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy wife booked a viewing with Chris Lockwood and he managed t squeeze us in at a convenient time for us. We were shown the flat and although professional in explaining to us the landlord's requirements Chris was also patient with us while we took our time deciding on the flat and did not hold back on giving us advice about the rental process or the property itself.
5/5
GoogleAmirah has been really helpful during the viewing, respond immediately to any questions. I would recommend her
5/5
GoogleI would like to thanks my personal agent, Vijay ! Who was very helpful during all the process of getting our accomodation in his agency.
Hi Henri, Thank you so much for your kind words! I am glad to see you are happy with my services. Please don’t hesitate to contact me any issues or queries you have. Kind regards, Vijay
5/5
GoogleVijay was amazing, friendly and efficient which is really important. Good sense of humour was essential For me so well done :)
Hi Angela, Many thanks for your review! Glad to see you were happy with services and my sense of humour. Look forward moving you into your new property. Kind regards, Vijay
5/5
GoogleA big thank you to Vijay who was professional throughout the whole process. He made sure to be available at all hours & was fun and easy to deal with.
5/5
GoogleVijay is really helps me a lot as I am the first time to rent the flat in the UK. He is nice and reply me very fast.
5/5
GoogleI dealt with Hassan when I was looking for an apartment. I felt really comfortable with him, helping me to find a place that could meet my requirements. I would advise to rent with Ludlow Thomson
Dear Enrico, I’m glad that you were happy with my service. It was pleasant working with you throughout this process. Best wishes, Hassan
5/5
GoogleI was shown round a flat by Natalie Grazioli. She also sent me details of other flats. She was prompt and well informed about the flats. It was a pleasure doing business with her. David Winter
Hi David, Thanks so much for the kind review, it was a pleasure meeting you. Kindest, Natalie
5/5
GoogleThis agency is extremely professional without any issues to report. Big thank you to Vijay! Very friendly, helpful, professional and know how to take care of theirs customers.
5/5
GoogleAmirah and Hassan from Ludlowthompson are the two in charge of my application. Hassan while showing us the house provided us with detailed and expertly explained answers to all of our questions, which really helped us decide on choosing the property. Amirah is currently helping us with our application process. Any issues that we have had up till now have been sorted out by Amirah who has been nothing short of kind, approachable and greatly helpful. I strongly recommend asking for these two - they go over and beyond what is required as they genuinely want to help you move in!
1/5
GoogleLudlowThompson Docklands locked us in a 2 year contract with no break clause when we asked for one year or a break clause arguing the landlord would only accept this. Now we found out they lied to both us and the landlord as we all wanted 1 year. And why did they do this? Well now that we want to change one out the two tenants in the flat they want to charge a fee of £570 for the referencing check. They've done absolutely no work to replace the tenant, we found the replacement and their referencing takes about 2 minutes. Furthermore, we want to leave this flat not because we need to move, but because of the appalling service. The fee would still be fine if they hadn't lied however, they have. Now this would also be fine if they had provided a service of adequate standards, but this was not the case. Wardrobes and doors without handles have been in this state this since the beginning of the tenancy, even though we have requested on multiple occasions for them to be fixed. We were in fact told, they would be fixed the first week of the tenancy. A year in nothing. We were assured the flat would be professionally cleaned before our entry into the flat. They had over a month to prepare it. This was again not the case. With greasy surfaces all over. We spent more than two months without heating or with it rarely working, when Environmental regulations stipulate this is an urgent repair. The faucet was leaking since the second month we entered the flat until just a month ago (I will repeat we have been in this flat for a year). We had a mouldy wall, which made us sick for about 4 months where we repeatedly were told this was being dealt with. Again in contravention with Health and Environmental regulations. After all these issues, they always claimed Landlord was not giving them permission to fix them. Landlord claimed she didn't even know about many of these issues and only once we contacted her were they fixed. Thus, showing the incompetence of Ludlow Thompson, who not only provide, or better not provide, a service of appalling quality, but also lie to both landlords and tenants to play them against each other. Our landlord has now vowed she will never use their services again and so have we. To top this off we found out that even though we paid 6 months rent in advance, the landlord did not receive this quantity when we first moved in. Their modus operandi seems to be to through lies play landlords and tenants against each other to charge as many fees as they can. However, this will not be happening again with us or our landlord.
5/5
GoogleHassan was the one that helped me find a place to rent in this area. Throughout the process, he has been professional and responsive towards any of our queries. He has also helped speed up our referencing process. Would recommend this agency for both landlords and tenants
Thank you so much for your feedback Adrian, we're so glad Hassan could assist you in finding your new home, and we wish you a wonderful stay!
5/5
GoogleWe recommend Vijay Pannu , from the Docklands branch. He recently supported us with securing our new flat; he was not the typical pushy estate agent; he listened to what we were looking for and remained patient and respectful throughout the process. Thank you Vijay for your support!
5/5
GoogleAmirah was Incredibly helpful and honest whilst assisting me with my property search under my limited budget. Continuous sharing of listings and follow ups helps me keep stress at bay. I honestly couldn't recommend her highly enough. Thank you..
5/5
GoogleA very professional agency, Vijay was excellent, he ensured that the process was smooth and efficient! We always felt that we knew exactly what was happening with our application. Very happy with the service received and would recommend!
1/5
GoogleWe were mislead by the agency to believe that all our initial request regarding a tenancy will be fulfilled before we moved in. In fact until the date we got the keys they were hiding the fact that so far no work in the apartment was done and we even had to move in in a very dirty apartment. We had to move out before we even started to live there because till the last moment there was no plan when and how the work will be done and the environment in the flat was not inhabitation friendly. We had to take our case with a solicitor as we met further complications with the agency. We had to keep our stuff in storage and pay lots of $$$ and now thanks to the agency we don't have a home during this difficult time of quarantine!!!! Up to date our problems with them are still not resolved! Very disappointing experience!
5/5
GoogleI was shown around by a lovely agent called Natalie. She was very friendly and gave me lots of advise as well as providing a good knowledge of the area - Aldgate. The website is good in general. Very good photos etc and well displayed. The interactive floor plans are a bit broken but no real issue. Got into contact with them through Rightmove and received info on the property I chose within a day and they even gave me more to look at. Overall a good experience.
Hi William, many thanks for the positive feedback - it is very much appreciated! Happy to have been of assistance in providing knowledge of the local area. We look forward to assisting you with the future move. Docklands Sales Team
5/5
GoogleVijay Pannu had been a great agent to work with. Very professional, considerate, polite, competent and available. He understood the style we were after and identified the type of properties we were looking for. I would highly recommend his support to a friend or family member looking for a house. In the end we opted for another area of london on the other side of London simply because it was easier for our commute. cheers, Andrea
Hi Andrea, Thank you for your kind words, I am glad you found what you were looking for in the end and I hope we could work together again in the near future. Kind regards, Vijay
5/5
GoogleI had an excellent viewing last night with Natalie in Aldgate East. She was very informative and helpful, an excellent sales agent who knew the property well. I had a second viewing, this time with Luke. He was also superb. Warm, friendly and extremely well prepared. He was also very punctual and waiting for us at the property (sometimes a rarity)
Thank you for the kind review Alex, it was lovely to meet you. Let me know if you need anything. Kindest, Natalie
5/5
GoogleNatalie Grazioli- Excellent understanding of local property market.
5/5
GoogleGood service, responsive and sending only relevant options and good quality properties. We’ve been working with Hassan Bacchus for the past few weeks and he clearly understood what we are looking for and has been very useful in looking for our next flat.
5/5
GoogleJonathan was very helpful in helping moving the process along quickly and efficiently.PositiveQuality
5/5
GoogleExcellent customer service, Conor was extremely helpful and friendly and has kept in touch with us throughout our buying process. Would thoroughly recommend.
5/5
GoogleReally impressed with how responsive and professional Lola was, thank you!PositiveResponsiveness, Professionalism
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The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Kennington/Oval has the most, with 870 reviews rated 4.7 out of 5, followed by Finsbury Park with 712.
The eight Ludlowthompson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and London won Trusted Agent.
