Trusted Agent profile
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★★★★★
3,451 reviews across 8 offices and 1 platform
Ludlowthompson has eight offices, all in London. Together they have 3,451 reviews on 1 platform, rated 4.7 out of 5 overall.
3,451
Reviews on Google
All 8 offices
Ludlowthompson's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCompletion is next week, Seda and Lewis were amazing throughout, they were super professional and always quick to respond whenever I had questions. I’m so grateful for all their help along the way!
Hi Cris, It's great to hear our team was professional and responsive throughout your purchase. Wishing you all the best with your completion. Alex, Foxtons Wapping Estate Agents Get it done with London’s number 1!
5/5
GoogleHad a great experience and would recommend to anyone looking for a rental. Andrea in particular was very professional and helpful throughout, and ensured the whole process went smoothly!
1/5
GoogleWe had arranged a slot for them to come and take the photos they needed to the apartment we are renting and on the arranged day and time they didn't come.. They didn't even bother to let us know or anything. Waste of our time.
Hi Dito, Thank you for taking the time to leave a review. We’re sorry to see your experience was not a positive one. If you would like to discuss this further, please do contact us at Social@foxtons.co.uk. Alex
5/5
GoogleJoshua was fantastic through all the process! Fast to answer and always helpful! Friendly and easy going, plus professional advice when needed! Totally recommended
Thank you for your feedback. We’re pleased to hear our team were helpful, responsive, and provided support throughout your experience. Alex, Foxtons Wapping Estate Agents Get it done with London’s number 1!
1/5
GoogleSeda missed a key in the completion set restricting access to property on completion. Unresponsive and no effort to resolve this promptly despite obvious breach of contract and inconvenience.
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. If you would like us to investigate further, please contact us at Social@foxtons.co.uk with more details. Alex
5/5
GoogleHad a truly wonderful experience with this agency. The properties and appointments were professionally handled and made the viewing process easy and straightforward. A huge thank you to Manfredi for his help, this agency is lucky to have someone like him. Would recommend this branch to anyone looking for a place to buy or rent. You are in good hands.
Hi Andrew, thank you for your review. We’re pleased to hear our team made the viewing process easy and straightforward while providing a professional and supportive experience throughout. Alex, Foxtons Wapping Estate Agents Get it done with London’s number 1!
1/5
GoogleNow that everything is finally over, here’s the full experience with this agent from start to finish. TL;DR: stay far away from this company if you value your time, sanity, or deposit. (1 month before move-in) At first, everything seemed fine, because of course they want your business. The agent showed up 20 minutes late to the viewing, gave the usual sales pitch, and rushed us through the process. In this market we decided to go ahead anyway. Deposit paid, contracts signed, all smooth on the surface. (3 days before move-in) Three days before moving, we still had zero information about check-in or key collection. Eventually we were told the agent had COVID and had been off work. Fair enough, but apparently nobody else in the company could step in or communicate with clients. (Move-in day) The check-in report had already been completed before we arrived. When we entered the flat, it was obvious nobody had properly inspected or cleaned it. Hair clogged in the sink, old food stains on the bin lid, black mould in the bathroom, mould-covered furniture abandoned on the balcony, and a broken light switch. We documented everything immediately, but nothing meaningful was done. We ended up cleaning the place ourselves because it quickly became obvious this agency only cares until the contract is signed. (2, 8 months in) Things only got worse. The underfloor heating switch later started burning because the replacement installed wasn’t rated properly. Multiple electrician visits later, the switch had to be replaced again. Every visit meant more time wasted staying home while contractors and agents passed blame around. Then the extractor fan stopped working in the middle of winter, alongside issues with the intercom. Instead of treating ventilation as an urgent issue, we got months of delays, excuses, and finger-pointing between the agent, landlord, building management, and contractors. Meanwhile, we had to run a dehumidifier constantly just to stop mould building up in the flat. During the mid-tenancy inspection, the inspector walked through carpets with shoes on and responded “not my problem” when we tried handing over letters for the landlord. That pretty much sums up the attitude of this company. (10 months in) Then came the rent increase attempt. We received an email proposing a £300/month increase plus a 3-year lock-in because they believed they could rent the property for more. We spent time putting together detailed market comparisons explaining why the increase was unreasonable. It was completely ignored. After wasting more of our time, they eventually backed down to keeping the same rent in exchange for locking us in for 2 years instead. We declined and started preparing to leave. (Move-out nightmare 1-6 months) This is where things went from incompetent to outright dishonest. Unfortunately, we couldn’t attend the checkout inspection due to travel. Huge mistake. The checkout report contained multiple false damage claims that we had timestamped photos disproving. Despite clear evidence, the landlord attempted to deduct £510 from our deposit based entirely on the report, and the agent showed absolutely no interest in fairness or evidence. The dispute process through MyDeposits was equally useless. Even with photographic proof directly contradicting the report, they largely repeated the agent’s claims and ignored evidence that didn’t fit their conclusion. Looking back, we also realised the earlier “painting quotes” shortly after move-in were likely part of the same pattern, generating inflated repair claims they never intended to carry out. Final advice: avoid this agency entirely. If your only communication route is through them, expect delays, excuses, poor maintenance handling, zero accountability, and a stressful deposit dispute at the end. Document absolutely everything with photos and videos because you cannot rely on this company, the checkout process, or the deposit protection scheme to protect you fairly. Save yourself the stress and rent somewhere else.
5/5
GoogleMia was the first agent I reached out to when house hunting and she has been incredible to deal with from the first viewing all the way to support with finalising the exchange. I gave her a very specific list of requirements when first …
Hi Lewis, thank you for your lovely review. We’re delighted to hear our team provided attentive and supportive guidance throughout your property search and purchase journey. … More
1/5
GoogleWorst estate agents will make sure I steer clear of them for life
Thank you for your feedback. We’re sorry your experience with our team was not positive. Please contact Social@foxtons.co.uk if you’d like us to review this further. Alex, Foxtons Wapping Estate Agents Get it done with London’s number 1!
1/5
GoogleAbsolute worthless of a staff. Ross , one of their property managers is not prompt with his replies or actions. We were kept in the cold for two weeks in the winter while our Boiler and heating was not sorted. I have recurrent tonsillitis and had raised this issue from before in September, but they did not pay any heed. Even one of the shower drains was broken. The agent from the letting agency asked us to pay 100 pounds extra each month, not disclosing that the flat has these problems. All their other reviews here are probably bought. Use your brains and opt for better letting agencies.
Hi Ranajay, We’re sorry to read this and apologise for your experience. This is not the standard of service we aim to provide, particularly regarding essential repairs. If you would like this raised further, please contact us at Social@foxtons.co.uk so the matter can be reviewed. Kind regards, Alex
1/5
Googlealways on the landord's side, no support for the tenant
5/5
GoogleHad a great experience viewing properties with Ali. He was incredibly professional, punctual, and really took the time to understand what I was looking for. He made the whole process feel stress-free and straightforward. Highly recommend!
Thank you for the great review. We’re delighted to hear our team made your viewings straightforward and stress-free, and really took the time to understand what you were looking for. Sophie, Foxtons Vauxhall & Oval Estate Agents Get it done with London’s number 1!
5/5
GoogleRating only, no written review.
Thank you for the 5‑star rating. We appreciate you taking the time to leave a review. Sophie, Foxtons Islington Estate Agents Get it done with London’s number 1!
5/5
GoogleWe had such a great experience working with Paris. From start to finish, she was professional, responsive, and genuinely supportive throughout the entire process! She really went above and beyond to help us secure our dream flat 🤎 Wouldn’t hesitate to recommend her to anyone looking for a lovely estate agent.
Great to hear you felt supported throughout and secured the flat you wanted. Thanks for taking the time to leave a review. Sophie, Foxtons Dulwich Estate Agents Get it done with London’s number 1!
5/5
GoogleI had a great experience with Stephanie Davoli at Foxton tooting. Stephanie knows tooting very well and helped me find a home. She is very helpful and reassuring, making the whole process bearable and is also extremely reliable. I highly recommend 😀 …
Thank you for your feedback! We're so pleased you had a positive and reassuring experience while finding your new home. Sophie, Foxtons Tooting Estate Agents Get it done with London’s number 1!
5/5
GoogleMy name abdiaziz Aden I am happy because I right time and right agency the foxtons it's biggest agency in UK I looking for rent flat long time the end I find good condition flat I priecate foxtons tooting estate agents there amazing staffs and experiences special rameez Hassan he is professional and experience how to services customer I am very happy I will never forget all the staffs specifically rameez Hassan thanks again
Thank you for your kind words. We’re happy our team could help you find a flat that met your needs and that the experience felt positive throughout. Sophie, Foxtons Tooting Estate Agents Get it done with London’s number 1!
5/5
GoogleI viewed a property with Viviana Del Greco, Associate Director - Sales, in Wandsworth and I couldn't speak more highly of her. She really listens to her clients and wants to find the property that is best for their needs, rather than pushing properties at you that aren't right, as some estate agents do. Her manner is warm and empathetic and she follows up with curiosity and consideration, without pushing. I think she is a total asset to the office and the wider industry, and I will be contacting her again in future if I ever want to buy or sell.
Thank you for your kind review. We're pleased to hear the viewing was helpful and that our team supported you well throughout. Sophie, Foxtons Tooting Estate Agents Get it done with London’s number 1!
5/5
GoogleThanks to Neil for great help! Knowledge is Power! Without him, I would not understand the local housing market and he knows everything about Mortgage; finance side as well... Plus, Neil is very understanding and so nice and fun to work with! Neil, did his best for me during my property search; I do appreciate! Thanks!
We’re glad our team could give you clear insight into the local market and help guide your search. Thank you for taking the time to leave this review. Sophie, Foxtons Islington Estate Agents Get it done with London’s number 1!
1/5
GoogleAvoid this agency at all costs. Unprofessional to say the least. Ross wins the award of the worst agent of the year. Unprofessional, lack of empathy, no replies to emails. No information with regards to my checkout process. NOTHING. No …
Hi Iris, We're really sorry to hear about this. To let us look into it further, please … More
5/5
GoogleThe service from Josh was exceptional! He was happy to show me multiple properties with the specs that I was looking for and was always available. Once we moved forward with purchasing, Josh's communication was great always keeping me …
We’re pleased to hear our team supported you throughout your property search and kept communication clear as you moved forward. Thank you for choosing us. Sophie, … More
5/5
GoogleI have been in contact with Tehreen from Foxton Dulwich branch since last year when my flat sale fell through via online estate agent. She has been incredibly supportive and kind, checking up on me regularly and be a great listener. I genuinely felt that she was doing that beyond her marketing aspect. She was kind, but also very professional when I needed advice. I particularly would like to recommend them for those who had/having difficulty time with online agent.
Thank you for your kind words. We’re pleased our team could support you throughout and offer the care and communication you needed. Sophie, Foxtons Dulwich Estate Agents Get it done with London’s number 1!
5/5
GoogleAli Mahfouz was absolutely brilliant from start to finish. He made house hunting as first time buyers a fun adventure, rather than something stressful, and was supportive and proactive throughout. Really rate and recommend
Thank you for the kind words. We’re delighted our team made your first‑time buying journey feel positive and stress‑free. Sophie, Foxtons Vauxhall & Oval Estate Agents Get it done with London’s number 1!
5/5
GoogleA HUGE thank you to Ali - if you are looking in and around Oval, he is absolutely amazing. He truly listened to what we were looking for and sent through genuinely tailored and thought through options, was so accommodating with viewings, and incredibly efficient! He also knew the answers to nearly all questions you could ask about each property, which is rare in the estate agent world! Ali, thank you for everything - we are so glad to have searched for our first home with you :) You are truly a gem in the real estate landscape!
Thanks so much for the great feedback. Wonderful to hear our team helped with tailored options and a smooth experience. Sophie, Foxtons Vauxhall & Oval Estate Agents Get it done with London’s number 1!
5/5
GoogleHad an amazing experience with Ali when buying a flat. He was super helpful, especially given all the questions I had as a first-time buyer. Highly recommend him!
We're so glad to hear we could help! Thank you for taking the time to leave us a five‑star review. Sophie, Foxtons Vauxhall & Oval Estate Agents Get it done with London’s number 1!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ludlowthompson has 3,451 reviews across its eight offices, rated 4.7 out of 5 overall: 3,451 on Google.
Kennington/Oval has the most, with 856 reviews rated 4.7 out of 5, followed by Finsbury Park with 712.
The eight Ludlowthompson offices, by town:
Yes. In The Trusted Agent 2026 awards: Ludlowthompson, London won Trusted Agent; Ludlowthompson, London won Trusted Agent; Ludlowthompson, London won Trusted Agent.
