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★★★★★
3,457 reviews across 8 offices and 1 platform
Ludlowthompson has eight offices, all in London. Together they have 3,457 reviews on 1 platform, rated 4.7 out of 5 overall.
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Ludlowthompson's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a fantastic experience with Hannah Bick. She was responsive and clear with the process, she was also very targeted in showing us properties that were within budget and appetite. Would certainly recommend her to any prospective tenant/landlord as she was head and shoulders above the others we’ve dealt with in terms of overall service level.
5/5
GoogleWhat a great experience! Hannah & Stephen, thank you so much for securing tenants for my property. The whole experience was a professional, transparent, and honest one. The whole transition was smooth and hassle free. You both went the extra mile to help me with paper work, advice and extremely kind at all times. I felt comfortable calling you both and really appreciate for constantly updating me with progress, as you need to know what’s happening at all times. It was an excellent experience from start to finish. Lastly, i would like say that anyone who hasn’t used these guys.. you really need too. Thank you once again.
5/5
GoogleSurasak was wonderful, the complete opposite of the estate agent stereotype. Instead, he was a joy to deal with: charming, knowledgeable, reassuring and utterly trustworthy. When our solicitor went off the rails and ran away while we were completing, Surasak was our rock, unwaveringly supportive, refusing to tar us with the same brush. I would seek out his advice again in an eye blink. It’s lovely running into him around our new neighbourhood.
1/5
GoogleAvoid Avoid. Poor service from the start with Jibby and the on and off property manager Thomas Evans. It cost me 13% to manage my property, they hardly did anything. When they did manage my property such as, they charged me £150 for wool mesh to cover holes on floor and labour. The holes were not all covered and I had to have the work redone again. I had to manager my property. My tenants also complained that they could never get hold of the property manager and waited a long before the call was returned.. worst experience possible fir myself and tenants. I wouldn't recommend this letting agency.
Dear Marie, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service and transparency, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services department at customerservices@ludlowthompson.com at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust. Kind regards, The ludlowthompson Team
5/5
GoogleI first researched the sale of my flat by asking three estate agents in the area to come over to the flat and give me their thought on the sale of the flat and what price I could achieve. The only estate agent that gave me any confidents was Ludlowthompson. I then went ahead and used Ludlowthompson to sell my flat in Albert Square. I am please to say the flat was sold within three days . The flat was shown to a chosen few clients with the idea to know if we had the price right in these strange times. I am please to report, I received the price that I wanted. This was for more money than the other two estate agents suggested. Kirsty the manager and her team were fantastic. Unfortunantly my solicitor was not ! So Kirsty helped me all the way, to make the sale go through as easy as possible .
5/5
GoogleAlex Neto da Silva went above and beyond to help get us our right flat. He took time to understand our criteria, to get to know us to make tailored suggestions and kept us abreast of what was happening with the properties we were interested in. He is a rare shining example of what letting agents can be when they listen and respond to their clients.
5/5
GoogleHighly recommend Kirsty & her team at the Oval office. From the outset Kirsty has been incredibly supportive through a difficult sale and has been on hand each step of the way. Her knowledge of the area, market & experience of complex issues that invariably arise unexpectedly make her & the team stand apart from all other agents. I would also highly recommend Adam who is really professional, trustworthy and mediated between all parties to make it happen. Thank you!
5/5
GoogleWe were very lucky to have Georgina handling the sale of our flat. She’s been brilliant right from the start…Professional, friendly and communicative throughout the whole process, we couldn’t have asked for a better agent! Thanks Georgie!
5/5
GoogleMy experience of LT is that they are efficient, hard working and patient. Surasak, Kirsty and Alex were assigned to sell my duplex apartment and in the end we achieved a good price in a tricky market. The sale of my property wasn't straightforward but they worked hard to bring only the right buyers round and to eventually get the sale through. I was able to communicate with everyone easily and they helped me with a lot of questions as we went along. I would recommend LT and would use them again if need be.
5/5
GoogleKirsty at the oval office was fantastic! This was my first sale & I was super nervous as I’ve never sold a house before, & the prospect of all the jargon involved with the sale of a house filled me with dread. Kirsty took her time explaining all the necessary details, was super patient, very knowledgeable, & professional. She was confident I would sell my house in the one month of the year well reputed for the poorest house sales.... within days I found a buyer! The team handling the viewings was also well presented and professional, & the photographer took great (free!) marketing photos of the property. Communication (& speed of which) is important to me, & I found being able to contact my agent at any time, & jointly them providing me with regular updates made the process so much more stress free than I imagined. Highly recommend estate agents. xx
5/5
GoogleI was fortunate to have Kirsty, the manager to help me selling my property. She is very professional and no support is ever too much trouble for her. Not only I managed to sell my property in a short space of time but she has also patiently helped me with paper work from various process. Not to forget to mention Georgina, who is also very professional with a helping hand on my paper works and various advice. I like to say thank you to both for such a wonderful experience.
1/5
GoogleThe WORST agents I have ever had to deal with. Rude and incompetent. Avoid!
Dear Phoebe, We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services department at customerservices@ludlowthompson.com at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business. Kind regards, The ludlowthompson Team
5/5
GoogleDaniela was an incredible lettings manager who’s proffesionalism and passion led us to the home of our dreams that we never thought we could Get. Couldn’t recommend enough.
5/5
GoogleKindest crew ever, very attentive and helpful
5/5
GoogleNatalie was the perfect person to get us started in our house hunt! She was knowledgable, friendly, and incredibly helpful during our viewings. Not only did Natalie perfectly explain the details of each property but she knew tons about the locations and the real estate market in general. Natalie made us feel comfortable and secure and came across as very confident and well informed with her professional but warm demeanour - I cannot recommend her enough!
5/5
GoogleGreat agents to work with, many thanks to Lewis, Philip and Gerard
5/5
GoogleTo be fair, nobody really likes estate agents much and I am no different but Daniela Gomez at LudlowThompson Finsbury really did help me a lot this time (quite a long time i.e. 3 months she had to put up with me) and I would really like to thank her for her assistance. Unfortunately, not everything went according to plan with regards to renting our property first but she was very sincere and tried her best to rectify the problem, which she and her team managed to do eventually. It is only a shame that I now have to deal with someone from the LudlowThompson's head office as I'd rather have Daniela helping me, she is very professional and extremely clear as to what should/shouldn't be done. If you are to ever use an estate agent, I would highly recommend her.
5/5
GoogleChandra was professional and helpful all the way, overall great experience!
5/5
GoogleWas a pleasure to meet Francis and have him show us around a flat in Whitechapel. Many thanks Francis!
5/5
GoogleBrill and swift! Shoutout Alex, cheers! 👍🏼 …
5/5
GoogleSandy and Alex were fantastic 👌🏽 …
5/5
GoogleService is brilliant, and the appartnent is gorgeous Lewis is very friendly and competent 😄 …
5/5
GoogleHaving been using the Oval office for many years now in regards to letting my property. Sophie, Jibby and Joao did a top job in finding me suitable tenants.
5/5
GoogleMy experience renting out my flat with Alex was very good. He was professional and friendly and always kept me updated. I would certainly recommend,!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kennington/Oval has the most, with 862 reviews rated 4.7 out of 5, followed by Finsbury Park with 712.
The eight Ludlowthompson offices, by town:
Yes. In The Trusted Agent 2026 awards: Ludlowthompson, London won Trusted Agent; Ludlowthompson, London won Trusted Agent; Ludlowthompson, London won Trusted Agent.
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