Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,463 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Mablethorpe, Cottingham, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,463 reviews on four platforms, rated 4.4 out of 5 overall.
1,235
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Googlel just purchased a house being sold through Gainsborough branch. There were some problems along the sale chain, but thankfully the friendly efficient staff regularly kept in touch with me, offering reassurance and assistance throughout.l would definitely recommend them.
Thank you for the positive feedback Mr Graham. It was lovely to work with you and we are so pleased you have settled into your new home well.
1/5
GoogleWorst agents I have ever dealt with, tried to purchase a house, put in an offer of full asking price, wouldn't accept it as wanted to see if anyone else was going to put an offer in. Without having the decency to let me know they accepted an offer by someone else for the same price I had offered. The attitude of the office staff is staff is disgusting and unprofessional. Would avoid this company, far better agents out there who respect their customers
That is terrible to hear Mr Powell. That is certainly not our usual level of service if this is indeed the case. I have conducted a preliminary search in your name but cannot locate a record. If you would send the details to gainsborough@lovelle-property.co.uk for the attention of Ms S Jarvis to Branch Partner, we will investigate. What you describe makes no sense, we make every effort to keep every interested party informed and certainly have no intention of causing upset like this. We look forward to hearing from you and being given the opportunity to investigate.
5/5
GoogleThis was quite a tricky property but today we have completed :) Zoe couldn't have been more committed to achieving this sale. From the initial valuation to securing the completion, she and the rest of the team could not have done more. Thanks everyone!
Thank you for the lovely feedback Janet. Zoe is incredibly passionate about her job and loved every minute of working with yourselves.
5/5
GoogleThe service I received from Lovelle Estate Agency was first class especially Maria Godfrey whom I cannot thank enough I would recommend lovell's to renters purchasers and vendors. The caring professionalism shone through.
Dear Kate. Thank you so much for taking the time to post this review. It means the world to the team and especially Maria. We are glad to have helped. Thank you once again.
5/5
GoogleAfter putting off selling our house and moving because of the hassle we thought it would be we couldn't of been more wrong and Lovells made it so much easier than we expected. All the staff are very professional and you can tell they love their job. We was always fully informed during the process and always had a weekly phone call. We also purchased a house through Lovells and now fully settled in we couldn't thank them enough would recommend and already have a few times. Thanks Lovells Gainsborough James, Ally and Boys
Thank you very much for the 5 Star Review. It has been an absolute pleasure to work with you all and we wish you all the happiness in your new home.
5/5
GoogleNaomi, Zoe and Bayley are a credit to Lovelle specifically and estate agents generally. From initial contact about selling our house in Gainsborough, through listing, viewings, negotiations and closing they have been great to work with. Friendly, professional, always in contact (the Tuesday ring rounds on our chain were especially helpful) and nice people. Thanks so much for your help.
Hi Alex, Thank you so much for the lovely review. We hope you are keeping well.
5/5
GoogleRecently sold a property using Lovelle, within the first month they had several viewings arranged and an offer on the table that we accepted. What made this even more impressive is that we had already had the property on the market for six months with another agent. The communication from Lovelle was great and they were keeping us up to date the whole time. Highly recommended.
Thank you for posting this lovely review Craig. It means the world to us and we are thrilled to receive such lovely comments. This has been passed on to the team and we thank you once again for taking the time to place a review.
5/5
GoogleRating only, no written review.
Thank you for your 5* review
5/5
GoogleCindy at Lovelles in Mablethorpe is an an absolute pleasure to work with, Always full of knowledge and happy to help at any time. I would highly recommend her and look forward to working with her in the future.
Charlotte that is wonderful to know and thank you so much for placing your review on Google. Cindy will be thrilled. Your recommendation means a lot to us.
1/5
GoogleRating only, no written review.
Good afternoon Andrzej, We are terribly disappointed that you have left us a negative review with no explanation as to why. Our customer service level is very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We have searched our data base so that we may make contact with you, however we have been unable to locate your details as ever being logged on our system. We do hope you will get in contact with us at your earliest convenience so that we may investigate and resolve the issue. You can contact our dedicated manager, Samantha direct on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250.
5/5
GoogleFiona and Gail in the humerstone office have been brilliant, nothing was too much for them to sort out. Thank you so far and looking forward to completion and getting moved in. Thank you.
Thank you so much for the 5 star review. Our customer service is so very important to us and I will be sure to pass your comments on to Fiona and Gail. All the best, Samantha and team.
5/5
GoogleWe would like to take this opportunity to once again thank the staff at humberston for helping and guiding us to the purchase of our new home in marshchapel. Fiona and Gail were fantastic from the very first phone call, right through to completion. The process we went through was made so much less stressfull due to their professionalism & guidance. We would recommend humberston estate agency to everyone weather buying or selling. Daisy & Martyn x
Thank you so much for your kind words Daisy and Martyn. We are all delighted to hear how happy you were with our service and that we were able to take a little bit of the stress away! We wish you all the happiness in your new home. All the best for now and in the future, Samantha, Fiona, Gail, Helen and Harry.
5/5
GoogleI would like to share my wonderful experiences about the Lovelle Humberston team. We initially dealt with Sam who came and valued our house and took lots of amazing high quality professional photos. Looking back at the valuation she came up with, it was 100% accurate. They proceeded to show respect and care as they showed our house, and took on board any instruction we gave them. Throughout the sale process, we were kept informed by Fiona, who was so professional, friendly and patient. I cannot fault them at any level, I highly recommend them, you won't be disappointed.
Thank you so much Kristy, we are constantly trying to explain to our potential new customers what we actually do and why we are worth our fee and your words say it beautifully. Thank you so much for posting this review. Sam and the team are all thrilled. We are also excited that customers who are considering using us take inspiration from your words and give us a try. Many thanks once again.
5/5
FacebookFantastic throughout Emma at lovelle was fabulous kept in touch and made the whole thing very easy
5/5
FacebookFantastic Estate Agents... particular thanks to Zoe who made a very stressful time that little bit easier & always went the extra mile. Would definitely recommend & we are all in love with our new home � xx
5/5
FacebookVery good and professional all at the office were very good at what they do I would recommend them if your selling your house �
5/5
FacebookBought my first home through Lovelles and would recommend them to anyone! Huge thanks to Emma and the team for making the whole process go through seamlessly
5/5
FacebookWould fully recommend - totally committed to achieving a sale and so helpful from initial valuation to completion today :)
5/5
FacebookFrom start to finish the whole team at Lovelle's have been fabulous, Excellent brochure, regular updates along the way, super friendly and informative. Have recommended to so many friends already nothing is ever too much : ) huge thank you guys you are awesome xxxx
5/5
GoogleNot bad
Thank you x
5/5
FacebookLovely ladies at Lovelles! Thanks for everything with the house � (although a bit gutted we didn't get a hamper �) Would definitely recommend xxx
5/5
GoogleRating only, no written review.
Thank you so much for the 5 star review. Our customer service is so very important to us. Thank you for taking the time to leave us 5 stars.
5/5
GoogleRating only, no written review.
Thank you Ryan for the five star review, they mean a lot to our team.
3/5
GoogleOk
Good morning Olivia Claudia. Thank you for placing your review. We have completed a name search and cannot find an exact matching record. We are keen to know how we could have improved the situation and delivered a five star service for you. Customer service is extremely important for us and we strive every day to achieve five star reviews, if we can rectify anything for you please let us know or provide anymore detailed feedback to enquiries@lovelle-property.co.uk Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Tell us what you need and up to 3 trusted local agents will be in touch.
