Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleWould never use again, numerous telephone calls not returned, not a very professional service, unhelpful staff.
Rosie · 22 December 2017 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Oh dear Rosie. Can you message us privately with specific details and we will have someone look into this straight away for you. The email is enquiries@lovelle-property.co.uk This is not the sort of service we strive hard every day to deliver, we would like to understand what has happened here and put it right if we can.
31.10.17 Rosie we have over the weekend searched our sales, lettings, surveys and commercial department databases to try and find your details. We have no record of a relationship with you. We have received no private message from you allowing us to look into this matter. We can only assume you have place the review against the wrong company.
★★★★★ 5/5
GoogleVery reliable for sorting any problems that arise . Extremely helpful and friendly staff .
Kevyn · 22 December 2017 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for letting us know.
★★★★★ 1/5
GoogleI totally agree this is a terrible Estate Agency! I saw a property a while ago, I didn't think it was right for me so didn't agree to sign the tenancy agreement and since then (Linda who works in the lettings) wasn't happy!! Now every time I view potential property, they say they've been let, though there still available! They make you feel like worthless and total rubbish, just because you don't own your own property!! Their very shallow people!!
Annette · 22 December 2017 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good day Annette. We are terrible sorry that you feel this way. We have asked the manager of our lettings team to contact you to discuss, as the approach you describe is certainly not our intention. We have however been unable to locate your contact details. If you would like one of our management team to contact you please message us your details through our “Ask a question” link which will come direct into the customer service department.
http://www.lovelleestateagency.co.uk/ask-question
Our whole business is built upon customers who do not own their own property and we certainly have never intended to make anyone feel “worthless and total rubbish”. We have a plethora of lovely customers who do not own their own property as well as ones that do.
★★★★★ 1/5
GoogleI have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them.
As a renter they’ve never done any of the works needed on the house since we moved in (exposed wires, lights hanging by mains cable only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that “they need to contact the landlord” and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done).
As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent.
I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.
Paul · 22 December 2017 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for posting your feedback Mr Pearson.
We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution.
Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be able to reach a solution with yourself at the earliest convenience.
★★★★★ 5/5
GoogleLovelle and Bacon recently sold my house and the service we received was fantastic. The sales team really did go above and beyond. It was on the market previously with another local estate agent for 6 months with 1 viewing and very little feed back or contact. Lewis and his team however had viewings booked after only a few days and our property was sold within 3 months from start to finish. They were always eager to help and would answer phone calls and text messages even out of office hours. They are enthusiastic dynamic hard working and above all very professional. I can't fault them and if you want a sale I would highly recommend these guys.
Claire · 22 December 2017 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you so much Claire for writing such a detailed review. We are so pleased to have helped. We often struggle to explain to future customers why we are different to other estate agents and you have explained your personal experience in such detail and how our staff have made a difference. Our team strive every day to deliver the best service and Lewis, Briony, James, Connor and Ross are elated to read your comments. Thank you once again for taking the time to post it, it means a lot.
★★★★★ 5/5
FacebookThe team at Lovelle are the most professional, efficient and proactive company we have ever dealt with. We were kept updated at every stage and nothing was too much trouble. Emma was amazing, positive and friendly and kept us up to date at every turn. We can't thank them enough for making a stressful time seem so easy and would not hesitate to recommend them to anyone!
See all
Sue · 15 November 2017 · Lovelle Lincoln
★★★★★ 5/5
GoogleFriendly staff and kept us well informed. Quick and swift sale and stayed in touch right up to completion .
Ellie · 12 October 2017 · Lovelle Holderness Road
★★★★★ 5/5
GoogleVery efficient and helpful staff. Rachel was fantastic when a problem arose and went beyond all expectations to get my sale back on track. My partner also sold her property through Lovelle and was extremely pleased with the help and advice given throughout the sale process.
FirstClass · 12 October 2017 · Lovelle Holderness Road
★★★★★ 5/5
GoogleVery helpful in my search for a property!
Stefan · 11 October 2017 · Lovelle Brigg
★★★★★ 5/5
GoogleVery reliable for sorting any problems that arise . Extremely helpful and friendly staff .
Kevyn · 27 August 2017 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Thank you for letting us know.
★★★★★ 4/5
GoogleWent for some impartial mortgage advice. Although they were unable to help me personally, they stayed open late especially for me and all staff were very friendly and helpful.
Richard · 27 August 2017 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Thank you for the great review! We try and accommodate all customers where we can, even if we have to work a little later! Thank you, Lovelle Bacons
★★★★★ 1/5
GoogleI totally agree this is a terrible Estate Agency! I saw a property a while ago, I didn't think it was right for me so didn't agree to sign the tenancy agreement and since then (Linda who works in the lettings) wasn't happy!! Now every time I view potential property, they say they've been let, though there still available! They make you feel like worthless and total rubbish, just because you don't own your own property!! Their very shallow people!!
Annette · 27 August 2017 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Good day Annette. We are terrible sorry that you feel this way. We have asked the manager of our lettings team to contact you to discuss, as the approach you describe is certainly not our intention. We have however been unable to locate your contact details. If you would like one of our management team to contact you please message us your details through our “Ask a question” link which will come direct into the customer service department.
http://www.lovelleestateagency.co.uk/ask-question
Our whole business is built upon customers who do not own their own property and we certainly have never intended to make anyone feel “worthless and total rubbish”. We have a plethora of lovely customers who do not own their own property as well as ones that do.
★★★★★ 1/5
GoogleI have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them.
As a renter they’ve never done any of the works needed on the house since we moved in (exposed wires, lights hanging by mains cable only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that “they need to contact the landlord” and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done).
As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent.
I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.
Paul · 27 August 2017 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Thank you for posting your feedback Mr Pearson.
We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution.
Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be able to reach a solution with yourself at the earliest convenience.
★★★★★ 5/5
FacebookLovelles have sold 2 houses for us now and I highly recommend them, They keep you informed on the whole process and are always professional and they don't charge a fortune
Natalie · 5 August 2017 · Lovelle Lincoln
★★★★★ 5/5
GoogleBeen renting through Lovell for just over a year now, and can't fault them. If anything is needed I just email Becky, and she gets it sorted asap, with a recent boiler breakdown, she sorted everything out for us and even offered to bring round extra heaters to keep us going till it was fixed, which was the next day anyway, spot on.
This is the Brigg office, had no dealing with scunthorpe
John · 28 July 2017 · Lovelle Brigg
★★★★★ 5/5
GoogleRating only, no written review.
Kate · 22 June 2017 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you Kate
★★★★★ 5/5
GoogleSam, Gail, Helen and Connor did a truly fantastic job in selling my property in less than 2 weeks. A very professional service from them. I cannot thank them enough for their regular updates and contact every step of the way. Sam was excellent in making the brochures to my property spectacular , Helen was truly amazing in finding our buyer, Gail was brilliant in making sure my sale went through hassle free and Connor was great in keeping me up to date every step of the way. A very professional, fast, efficient service who made my sale stress free. Thank you so very much. Highly recommended.
Kev · 13 June 2017 · Lovelle Humberston
Agent replied · 11 June 2024
Thank you for the 5 star review Kev. Customer service is at the heart of our business and Sam and her team really loved your comments. Thank you for taking the time to write a review. It really means a lot to our staff.
★★★★★ 5/5
FacebookRating only, no written review.
Clare · 22 May 2017 · Lovelle Lincoln
★★★★★ 5/5
FacebookExcellent service, friendly and lovely welcome hamper!! Thank you xx �
Charlotte · 21 May 2017 · Lovelle Gainsborough
★★★★★ 5/5
FacebookWe sold our late parents home through Lovelle they took away all the stress at a difficult time, arranging and accompanying viewings. Keeping us up to date from start to finish, massive thank you to Emma for keeping me sane and doing her very best to ensure everything was completed in the preferred timescale. I cant recommend Lovelle enough and they would definitely be my first choice in the future. Thank you Lovelle!
Sharon · 4 May 2017 · Lovelle Lincoln
★★★★★ 5/5
FacebookFirst time buyers
Me and my partner have just brought a house through Lovelle and they was amazing! The girls 100% always had time to speak to you and no job was to big or to small.
Thank you to all of you!
5 stars 100%!
Darby · 22 April 2017 · Lovelle Gainsborough
★★★★★ 5/5
FacebookThank you to all the lovely ladies at Lovelle Gainsborough! You have helped to make a very stressful time a little less stressful. All very friendly and approachable and brill at what u do! Keep it up! Would definately recommend Lovelle as an estate agents!
Hollie · 5 April 2017 · Lovelle Gainsborough
★★★★★ 5/5
FacebookHaving dealt recently with Emma, Sally and Matt in the Lincoln (Forum) office, I have always been impressed with their proactive and positive nature. Their honesty and work rate leaves no stone unturned and I would certainly recommend their services when selling or buying.
Andrew · 17 February 2017 · Lovelle Lincoln
★★★★★ 4/5
GoogleNever had a problem so to me they are great
Nathan · 9 February 2017 · Lovelle Grimsby Lettings
Agent replied · 7 February 2025
Thank you for the review Nathan. Much appreciated.
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