Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleHorrible customer service during the whole length of the tenancy. Poor communication and slow or no response.
I'm so sorry you were unhappy with the service we provided, I'd like to check into your complaint, please contact me direct by emailing rob@lenwell.com
5/5
GoogleVery helpful staff! Lyle and Emily in particular have been brilliant!
Thank you for your positive review Kayleigh, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your kind words are passed on to the team.
5/5
GoogleVery helpful staff here, and they give a very good service!
Thank you for your positive review Suzanne, it's greatly appreciated. We are delighted to hear that you are very happy with our service and I will make sure that your comments are passed onto the team.
5/5
GoogleThey worked very quickly. We were able to move in within a week of expressing our intent. Emily was kind and knowledgable.
Thank you for your positive feedback Danielle. We are really pleased to hear your comments and will make sure they are shared with the team.
5/5
GoogleRecently purchased a rental property and Janet and her team could not have been more helpful in finding us a tenant despite the property being in the middle of being renovated. Janet and her team are really approachable if you have any concerns and will steer you through any aspect of letting a property.
Thank you for your fantastic review Caroline, it's greatly appreciated. We are delighted to hear that you have been very happy with the service provided by Janet and our team in Milton Keynes, I will make sure your comments are passed onto them.
5/5
GoogleLenwell helped me to very quickly secure a place to rent in MK for a 6-month lease. Lyle was courteous and helpful in showing me several options and they processed my tenancy application very quickly (less than a day). I would definitely use Lenwell MK again for future rentals.
Thank you for your positive review Jason, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your comments are passed onto Lyle and the team.
5/5
GoogleGood service friendly staff
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
1/5
GoogleWaste of time. Wayne didn't turn up to show us a flat. "Forgot to put it in his diary" even after sending out emails and had a call Monday about it .
Dear Joseph Wayne very much apologises for missing the appointment as per his conversation with you on the day. During that conversation Wayne offered to rearrange the viewing at a date and time that suited you which you seemed to accept, you then said you will be back in touch. Please let us know if there is anything further we can do to assist you.
5/5
GoogleWe rented a small property for 6 months between selling an old house and buying a new one. The rental had been thoroughly cleaned before we arrived and Lenwell were very helpful when we reported a problem with the smoke detector which was replaced a few days later at a convenient time. Our deposit was returned promptly at the end of our rental agreement. We were very happy with the service from Lenwell.
Thank you for your review. We are delighted you were happy with the service we provided. I hope you will be very happy in your new home.
5/5
GoogleFriendly, efficient service. Highly recommended.
Dear Frank Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleLenwell has been the letting agent of our property in Stony Stratford for several years. The service they provide is good, clear and efficient and the newsletters provide additional insight and expertise on the evolving letting market.
Dear Tim I hope you are well. Thank you so much for the review and trusting us with your business. We are pleased to hear our newsletters are of interest to you. It really does mean a lot.
1/5
GoogleIm so appalled with this company . A few things have happened like them losing my renewal fee then accusing me of never paying it even though I had a receipt. They actually backed me into a corner threatening that I would have to pay it again and a higher rent which I could not afford at the time. When I asked this to be looked into I was met with a very condescending. I was given an ultimatum pay more rent or move out! I since have asked about why a contractor was sent to the house without any notice and why we had been asked by them to leave our back gate open to let them in. Therefore if anything was stolen our insurance would be invalid. I've heard nothing back. Nothing unusual there. I had the unpleasant task of speaking to the Manager who spoke to me in the most appalling way. Some staff are professional and very courteous the management are so rude. Steer clear there's no communication or respect. Wish I'd seen the warning signs and acted sooner! More fool me!
Dear Philippa Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email info@lenwell.com with more information and I will ensure that this is investigated.
5/5
GoogleI have used Lenwell MK for the past 3 years, always deliver consistent and excellent service.
Dear Lee Thank you so much for the review and trusting us with your business. It really does mean a lot.
5/5
GoogleExtremely Professional, Efficient, Competent and Good Customer Service a across the entire organisation. I have used the company for a number of years and highly recommend Lenwell Property Services.
Dear Roger, thank you so much for the review and trusting us with your business. It really does mean a lot.
5/5
GoogleMatt was very quick and helpful in finding me the perfect flat. Many thanks
Thank you for taking the time to write a nice review after your experience with Matt. It really means a lot to hear we are doing a good job. Rest assured Matt will be praised for these fantastic comments.
5/5
GoogleHad a great experience with this letting agent. Matt and the team were a pleasure to deal with.
Thank you for the 5 star review. It’s great to know you are happy with our service.
5/5
GoogleVery helpful, friendly and proactive and understands customer needs and concerns
Thank you for the lovely review Vaishali, it’s really good to know we have looked after you well.
5/5
GoogleI give Liz 5 stars because of her professionalism when conducting her inspection of the property.
Dear Rowan Thank you so much for your review and your kind words about Liz, I will be sure to make she is aware. We wish you all the best for the future! Kind regards The MK team
5/5
GoogleLiz Lewis has came and inspected my flat all the time and can honestly say very polite and very friendly.
That’s lovely to hear Mick. Liz is a very pleasant lady. Thank you for the feedback :-)
5/5
GoogleGreat service from Matt and the team. Hassle free and would recommend Lenwell to everyone looking to rent.
That's great to hear thank you Dee. Matt and the team in Lenwell Milton Keynes will be so pleased to hear your lovely review.
5/5
GoogleKelsey was very attentive and pleasant. The property did not end up meeting my needs, but I would be happy to use her services again and by default Lenwell.
Thank you Adrian it’s really nice to hear that Kelsey is doing a good job. Hopefully we can find a good alternative for you as we would love to have you as a tenant.
5/5
GoogleI have dealt with Lenwell for quite a while and have always found them to be efficient friendly and professional. Thanks guys. It's a pleasure to do business with you. The Blind Man
Hi Murray, thank you so much for the positive feedback which I will be sure to pass onto our Milton Keynes team.
5/5
GoogleThey were very gentle and efficient when doing the inspection. They also asked for any issue we had in the flat so they could assist if required.
Good morning Ruben. Thank you for the great review. I'm pleased your inspection went well and its good to know Liz is doing a good job.
5/5
GoogleWe have worked with Lenwell numerous times for company lets. They have always been simple, well-organized, and efficient. Matt or one of the team are always very helpful throughout.
Thank you for the lovely 5 start review. I will pass on your comments to the branch.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
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