4/5
GoogleSpoke to Malik regarding the letting of our Saxon Square flat. Answer all questions. Always reply all emails I sent to him. Very pleased with him as our agent.
Agent replied
Thank you Jimmy that’s great to hear.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI had the best experience with Malik. He was extremely helpful and professional. Even if I was 15 min late, he waited for me at the property and then showed me around providing all relevant information. He even gave me a lift while calling the agency to help me process the payment for the deposit. Very efficient, a true star!
Agent replied
That’s really lovely to hear Ramona. I will give Malik a pat on the back. Thank you!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the 5 star review Laura that’s really kind of you
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the lovely review for Malik I will tell him well done :-)
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the 5 star review Daisy
5/5
GoogleRating only, no written review.
Agent replied
thank you for your 5* rating
5/5
GoogleRating only, no written review.
Agent replied
Thank you Emma we are pleased you are happy with our service
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the 5* rating
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the 5* review, It means a lot.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your 5* rating
5/5
GoogleGreat agency!
Agent replied
Thank you so much for the good review, it means a lot. ??
5/5
GoogleGreat service from the team in the northampton branch. Friendly, knowledgeable and good help to make the move out of the house easy. If we rent again in northampton we'll come back to lenwell, especially if Jolanta and Tatjana are still there.
Agent replied
Hey David Thank you for the kind review. Jolanta and Tatjana are a great team in Northampton and we are pleased they looked after your move out for you.
5/5
GoogleSuperb staff. Very helpful! Highly recommended. :-)
Agent replied
Hi Lee that’s lovely to hear. Thank you.
5/5
GoogleFound a property and was renting it within a few days. Extremely helpful company and staff. The agent that helped me was fantastic. Would highly recommend Lenwell Northampton to anyone looking to rent or buy in the Northamptonshire area.
Agent replied
Hey Andrew its great to read such a positive review about our team in Northampton. All the best in your new home.
5/5
GoogleVery helpful! This is the first property we have ever moved in to and it’s been easy flowing and no stress at all with the help of Lenwell! Jolanta has been amazing! She answers back emails very quick and answers all your questions with a great response. She is one of the nicest people I’ve met!
Agent replied
Thank you for the kind words and 5 star review
4/5
GoogleRating only, no written review.
Agent replied
Thanks for the review Abhishek
5/5
Googleexcellent service from michelle and all the team. I cant thank them enough.
Agent replied
Thank you Robin for a great review.
5/5
GoogleMrs Michelle Gooding is the best letting agent in the world. When my ex wife had a problem with renting and she helped her. Other agents would said no chance but not Michelle. My first review was about maintenance services but this person is not working anymore and it will be sorted soon.
Agent replied
Hey thank you for for the great review, it's good to hear Michelle could help your ex wife out. Kind regards
5/5
GoogleHave just received the keys to a flat we have rented. The whole process only took approximately one month. Michelle and the team at Lenwell Dunstable where excellent from start to finish. They were always at the end of the phone to answer the many questions I had for them. There service is highly recommended, I had previously dealt with another agent in Dunstable and there conduct was shockingly bad. I’m very pleased I went to Lenwell. Thankyou
Agent replied
Thanks for the 5* review Fiona. The guys in Dunstable are very good and I am pleased to hear they looked after you
1/5
GoogleExtremely incompetent in every aspect. We rented an flat at Beech house on cardiff road for 2 years. Every single time we called regarding a problem they avoided having to fix at all costs. They will not take any repair seriously unless you have written evidence that you have logged the repair previously and then its a chasing game. if you try to follow up after a logging your complaint over the phone they will just say they have no idea when you spoke to anyone. our kitchen door handle broke and they just wouldn't take it seriously. i got stuck inside the kitchen (no windows) whilst 8 months pregnant for hours. Despite informing them, they still didn't change the handle till 3/4months later. They will take your deposit unfairly!!! this has been done to everyone i've spoken to. we had our flat professionally cleaned and they are still not returning our deposit. The lady who does the check out report will make up massive lies for the report (i don't know how she sleeps at night) they tried to blame us for leaking windows and condensation even though the problem has been there since we moved in and we tried to have it fixed but no one bothered. Guys you are legally entitled to be at the check out report although when we called and asked if we could be there, they told us we were not allowed. Thankfully we took lots of pictured of how we left the flat (clean and painted) and we are now taking this further to the relevant authorities to get our deposit back. REPLY TO LENWELL: Two years later, you managed to review the complaint, that itself speaks volumes for your service. Here at the facts. Lenwell deducted 90% of the deposit. Absolutely refused to discuss the reasons for deductions, despite us asking to speak/engage with them. The formal etiquette is to engage with one another first, as recommended, before resorting to TDS as a final resort. Lenwell however absolutely refused and had no regard for the us the tenant. TDS then refunded the vast majority back to us, The only reason cited by TDS for giving SOME costs back to the landlord was that our pictures couldn't determine dust levels. That's fine, although a cleaner and myself were at the flat till late, making sure it was left it spotless, I understand TDS is unable to determine that from the pictures. TDS also said 'the landlords deductions were unjustified' Yes guys, read lenwells reply carefully 'we are a letting agent and take instructions from our client the landlord with regards to maintenance' its basically all your luck with regards to the landlord of the property you rent. Lenwells priority and commitment is to the landlord, weather your locked shut in the kitchen, the roof tiles drop or your radiators stop working mid winter, they couldn't care less truthfully. Interesting that most of your positive reviews are from people who have just STARTED renting from yourselves or are landlords...lets give it time. Perhaps you could encourage all those that finish renting with yourself to leave some reviews. I hope for the sake of people still renting that you have changed your service standards. Thanks again for the timely response!
Agent replied · 26 August 2024
Having reviewed this complaint as best as we can as we have not rented a property to anyone by the name of Umm Ibraheem. We believe we have located the property it concerns. I would like to point out that we are a letting agent and take instructions from our client the landlord with regards to maintenance issues. I am sorry to hear that you experienced dissatisfaction whilst living in the property and that you were unhappy with deductions that were proposed when you vacated. Having checked the file it appears that the deposit did go to the TDS to resolve and I have noted that they awarded costs to the landlord based on the condition it was left in verses the condition you received it. Therefore the deductions were justified. Many thanks.
5/5
GoogleLenwell ( Sarah Caroll) has been managing my property for over a year now. Very efficient service and we obtained a tenant within days of listing with Lenwell. I will be renewing again with Lenwell and can't praise Lenwell and Sarah enough.
Agent replied
That is a fantastic review to receive thank you Anthony! It’s great to hear Sarah is looking after you.
5/5
GoogleI cannot thank the Lenwell team enough for all their help and support! Kelsy has been great helping me find the right family home and making it all easy and smooth within days! Thank you so much , also Matt and Richard the director are helpful and very professional ! Highly recommend Lenwell to anyone looking at renting Miranda Wotton
Agent replied
Hi Miranda Thank you for your very kind review, it means a lot to hear our MK team are working so hard. All the best in your new home.
5/5
GoogleI speak to Malik on a regular basis and have to say Im very happy and impressed with his professionalism and knowledge of the letting industry . Hes always happy to help.
Agent replied
Thanks Samantha that’s very nice of you to say so :-)
5/5
GoogleWe had an absolutely fantastic experience with Lenwell. The team is very professional, they checked us in the property super fast. Thank you, Michelle, Karen and Sophie for helping us to find our little home!
Agent replied
Thank you for the brilliant review. The Dunstable team are great and it’s good to hear they looked after you. Enjoy your new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
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