Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDiana and Malik made moving in so smooth and the turnaround in 10 days has been incredible. Highly recommended.
Dear Carly Charles Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI met Bilal Raqeeb through a friend who is also a satisfied customer, he is very supportive and finds you exactly what you need when seeking a new home. I recommend him and his firm when searching for your next home.
Dear Anslem Precious Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the chance to land on Bilal Raqeeb. His professionalism and his kindness made the renting journey a pleasant one . Between viewing moving in, Bilal made things easy and clear. I definitely recommend his services and I will go back to him should I need a property in the future
Dear Anna Thiam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the pleasure of dealing with Malik Miah from the Luton branch, and I couldn't be more impressed. Malik's deep knowledge of the local area, combined with his exceptional customer service, made the entire experience seamless and enjoyable. His professionalism, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Malik to anyone seeking a reliable and knowledgeable estate agent. Outstanding service!
Dear Nicola Dalessandro Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the great pleasure of working with Malik Miah at the Luton branch, and I must say, he exceeded all expectations. His in-depth knowledge of the area and commitment to providing top-notch customer service made the entire process smooth and stress-free. Malik’s professionalism and dedication to his clients are truly commendable. I highly recommend him to anyone looking for a trustworthy and informed estate agent. Truly outstanding service!
Dear Natalia Mondejar Motos Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Googlethe worst estate agency I've ever had in my life, I've moved a lot for my business, more than 20 times, but this time I still had to write a comment because it was so pathetic. On the day of the inventory of fixtures, I'm obliged to sign a compulsory household insurance policy, otherwise I don't get the keys. Then I don't even have an inventory of fixtures with them. I had to live for several months with the kitchen fan not working, it was never even repaired before I left, same thing with the door handle in my bedroom, I had to wait 3 months to change it. One day I was in bed and an agent from the agency tried to get into my flat, fortunately there was a chain to stop him getting in. He'd come to take routine photos, which was scandalous. Many unanswered emails. I can only advise you to find another agency.
Dear Toni Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Dunstable and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleRating only, no written review.
Dear Dorothy Nyamande! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleOne of the best estate agents I’ve dealt with, they were patient and helpful. Never had a question unanswered. Lillian was very helpful and very quick answering any questions I had and made it go smoothly for my move. Living alone away from family and friends I had to do it alone and she helped me so much with the process.
Dear Emily L Hart Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Ayesha Siddique! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleGreat Bilal Raqeeb was very helpful
Dear Anas Hashmi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally nice, very helpful and quick to answer any questions that we had.
Dear Jessica Kimberley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDiana harag is very helpful and friendly. Brilliant customer service.
Dear Atif Munir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBilal Raqeeb was kind showing me my new place and walking me through the process of moving in. He's a great person
Dear Tumi Andrew Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBilial was absolutely brilliant, always able to contact and was always helpful and kept making sure things went smoothly
Dear Grant Cruickshank Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCaitlin was amazing throughout the process of getting a flat. Communication was good and the process was quick. Would highly recommend.
Dear Natasha A Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe whole process of viewing and moving in was great. Bilal Raqeeb made sure to communicate everything effectively all through out the process and was very helpful with any queries. Highly recommend
Dear Chelsea Jb Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've had the pleasure of working with Caitlin and I must say, she has been absolutely fantastic! From the initial viewing to moving in, Caitlin made the entire process seamless and stress-free. Her communication is top-notch, always keeping me informed and up-to-date on any developments. Quick, reliable and thorough experience I would not hesitate to use her services again in the future.
Dear Monique Henry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleKayla(Dunstable branch) was very helpful and quick with helping with our move. Afew hiccups, which is to be expected with any move but overall great service, quick responses, friendly amd generally a great Estate Agent. Thank you so much Kayla!
Dear Sarah Robinson, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
4/5
GoogleFaith was very friendly, professional and helpful. Keep it up Faith for your help and I appreciate it
Dear Amankona Gabriel, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleGreat service from Lillian, always just an email or phone call away if we had any problems whilst we did paperwork and checks for our new house.
Dear Adam Bates Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLillian has been absolutely amazing and such a help thought my rental process. It hadn’t been easy but Lillian had been such a great help throughout can’t thank her enough:)
Dear Paige Healy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service indeed especially Lillian . I got so much of doubts as l’m renting for the first time, she got answers for all of that. Very responsive staff towards email or phone calls. The staff were friendly, professional during the whole process. They made finding a property straightforward and stress-free, with a good selection of homes to choose from and flexible viewing times. The service was reliable as well. I would surely recommend to anyone looking for a property to rent. Also thank you very much for the gift as well.
Dear Delvin Surendran Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFaith was fantastic in helping me find a rental home. She really listened to what I wanted and found great options that fit my needs. Her knowledge of the area and the market made the process easy and stress-free. Communication was excellent, and she was always available to answer my questions. I’m very happy with the service and highly recommend Faith Graham for anyone looking for a new home!
Dear Mihaela Robu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlebailey was brilliant with our whole move in process, he made things simple and straightforward i would highly reccomend him and leaders!
Dear Dialo Chido Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
