Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleLeaders were amazing in helping me buy my first property. Samantha took me and my partner on the flat viewing and supported me in making my offer. She was brilliant at making my first time buying a property feel easy and stress-free. Tegan was also excellent at giving me frequent updates from the sellers side and this helped to keep moving the purchase along as quick possible.
5/5
GoogleRebecca Jones has been the property manager for the lovely house I've rented for the last two years in Worthing. She has always been extremely helpful, efficient and professional, answering my queries swiftly and providing a good conduit between the owner and me. Many thanks Rebecca.
5/5
GoogleI had a great experience with Puja, she arranged a viewing for me quickly, was really kind, and kept me updated throughout the process. I would definitely recommend Puja as a letting consultant!!
Dear Sheila Msg We greatly appreciate your 5-star review and the time you took to share your experience with Puja. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI would like to thank puja at leaders, she has been really helpful during the visiting process as well as extremely welcoming
Dear Tallulah-Mae Kelsey We greatly appreciate your 5-star review and the time you took to share your experience with Puja. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a very good experience dealimg with leaders all due to Gabriel's great work. He was very quick to reply and helped us with any questions we had.
Dear Rita Barrenechea-Arando We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLucy at Leaders was amazing and extremely kind. I absolutely recommend.
Dear Katherine Da Gama De Ponte We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
GoogleRating only, no written review.
Dear Sivapiran Kasi, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Surbiton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleExcellent experience with the lettings team, especially Gabriel Vick and Lucy Miller who were both responsive, prompt, courteous and helpful throughout the process. I would say the maintenance team are challenged to meet the same standards!
Dear Gill Caldicott We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Googlegreat working with the Leaders Surbiton team
Dear Gianluca Acquisto We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GooglePuja has been extremely helpful and efficient throughout the process, making sure we are kept informed at every stage.
Dear Ellie Hooley We greatly appreciate your 5-star review and the time you took to share your experience with Puja. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleConnie assisted my partner and I find our first flat in Sevenoaks! We were given a viewing on the same day we enquired, we needed somewhere to live quite quickly and Connie made it a smooth operation. Connie was very communicative, supportive and friendly! We feel very grateful for Connie’s efficiency and being so great during this process. Thank you again Connie, you’re a star!⭐️
Dear Ella Gilbert We greatly appreciate your 5-star review and the time you took to share your experience with Connie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI would like to say a huge thank you to Amelia and Connie for their help during my recent property viewing. Both ladies were incredibly kind, professional, and approachable throughout the process. They took the time to answer my questions, were honest and informative about the property, and made what can be a stressful experience feel much more comfortable and welcoming. Thank you both again for your time and assistance. You are a credit to your team, and I would happily recommend your service to others. Kindest regards, Crystal
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that we made such a positive impression during your property viewing and process. Your recommendation means a lot to us. We wish you all the very best with your property search. From Amelia & Connie
5/5
GoogleI cannot recommend Katie at the Croydon branch highly enough. From start to finish, she went above and beyond to help make my home purchase happen. She was incredibly patient, professional, and always kept communication open between myself and the seller throughout the entire process. There were several challenges along the way, but Katie remained supportive, proactive, and determined to find solutions. No matter the obstacles, she kept everyone informed, chased things when needed, and made sure the process kept moving forward. Her regular updates and reassurance made what could have been a very stressful experience much easier to manage. Thanks to Katie’s dedication, persistence, and hard work, we got there in the end. I am so grateful for all her support and would not hesitate to recommend her to anyone buying or selling a property. Thank you, Katie ❤️ you made purchasing my first home so smooth!!
Dear Dienan Kouebi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Katie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
4/5
GoogleI have recently been appointed a new tenancy manager who I must say , has been very proactive and responsive to my emails. Lauren Nield has been helpful and informative, has provided the service that is expected , compared to my previous experience which wasn’t great due to staff leaving every few months. Hopefully the service and continuity of staff at Croydon stays stable. Also a big thank you to David Montero, Sian Orwin and Carol Wight for sorting out issues that had been going on since February this year. If it wasn’t for them, I was at the verge of leaving Leaders Croydon.
Dear Pun “pun” M L, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
1/5
GoogleAVOID AVOID AVOID. WORST PROPERTY MANAGEMENT. Tenant for 3 years and the property management from Leaders was appalling throughout. The emergency repairs line is effectively non-existent. If you have an urgent issue outside of normal business hours, good luck getting any meaningful support. This is potentially dangerous when genuine emergency repairs are needed. Communication has been consistently dreadful. Every member of staff I dealt with seemed impossible to contact. Emails were poorly written or unanswered, promised callbacks never happened, and issues routinely required repeated chasing. Nobody appeared to take ownership of a problem or follow it through to resolution. The Section 21 process was handled badly. There appeared to be no proper checks regarding whether we had actually vacated the property, and now, almost 90 days after moving out, we are being chased for money relating to an unspecified issue. Despite multiple requests, no clear information or evidence has been provided explaining the charge. This is all before mentioning the challenges we faced with a consistently difficult landlord. A good managing agent should help resolve issues between tenants and landlords professionally and efficiently, but throughout our tenancy we felt unsupported and left to deal with problems ourselves. After three years as tenants, this has been an extremely frustrating experience from start to finish. Poor communication, poor organisation, and a complete lack of accountability.
Dear H J, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleCharlottes attention to detail is amazing . Her willingness to go the extra mile when i got to my viewing too early and meeting me there was impressive. She also too ker time to explain every detail with warmth and patience . You do not get many viewing agents like her , friendly genuinely helpful and great communication skills all round. Thanks Charlotte
Dear S A We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleNathan was great at the viewing and happy to answer all of our questions!
Dear Dina Ahmed We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe had a very positive experience with Leaders during our property search, and I especially wanted to mention Michael Rixon. Although our offer was unfortunately submitted a little too late and wasn’t accepted in the end, Michael was incredibly kind, helpful and empathetic throughout the process. He kept us well informed, gave us fair and honest warnings along the way, and managed expectations in a way that meant we weren’t too disappointed when things didn’t work out. That level of care really made a difference to our experience. Michael came across as professional, thoughtful and genuinely invested in helping us, which we really appreciated. Thank you again to Michael and the Leaders team. I would happily recommend them.
Dear Pierre-Emmanuel Altieri, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Michael. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleLucy was quick to organise a plumber to come and fix the toilet cistern. The contractor who mended the toilet was very friendly and polite and did the work quickly and well. Thank you Lucy!
Dear Therese Eriksen We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAndy Hill responded quickly to my concerns and sorted out the issue.
Dear Sally Davies We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleOne of the worst experiences I’ve ever had in my life dealing with this company, past from pillar to post during our tenancy. Care and attention from majority of staff is extremely poor. No human emotion what so ever. If you are considering using them I would really consider any other option that’s available to you.
Dear Josh Rayment, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleJosh and James at Chapel Road, Worthing were absolutely first class 😃 They couldn't have been more helpful, especially with the Internet stuff 😃 …
Dear Paul Cox We greatly appreciate your 5-star review and the time you took to share your experience with Josh and James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleAVOID AVOID AVOID. WORST PROPERTY MANAGEMENT. Tenant for 3 years and the property management from Leaders was appalling throughout. The emergency repairs line is effectively non-existent. If you have an urgent issue outside of normal business hours, good luck getting any meaningful support. This is potentially dangerous when genuine emergency repairs are needed. Communication has been consistently dreadful. Every member of staff I dealt with seemed impossible to contact. Emails were poorly written or unanswered, promised callbacks never happened, and issues routinely required repeated chasing. Nobody appeared to take ownership of a problem or follow it through to resolution. The Section 21 process was handled badly. There appeared to be no proper checks regarding whether we had actually vacated the property, and now, almost 90 days after moving out, we are being chased for money relating to an unspecified issue. Despite multiple requests, no clear information or evidence has been provided explaining the charge. This is all before mentioning the challenges we faced with a consistently difficult landlord. A good managing agent should help resolve issues between tenants and landlords professionally and efficiently, but throughout our tenancy we felt unsupported and left to deal with problems ourselves. After three years as tenants, this has been an extremely frustrating experience from start to finish. Poor communication, poor organisation, and a complete lack of accountability.
Dear H J, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleMegan was very Helpful throughout the process and was professional throughout all communications. She was on holiday during a period whilst we were sorting the property and handed it over her colleagues. So far so good.
Dear Ralph Gerard-Cross We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
