5/5
GoogleSelwyn manages my property portfolio, excellent service:-)
Agent replied · 22 August 2026
Dear Dushy Sam We greatly appreciate your 5-star review and the time you took to share your … More
Trusted Agent profile · Surrey, Hampshire, West Sussex and more
Leaders estate agents in London, St Albans, Worthing and 13 more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
Landlords1 review
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Tenants1 review
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Our offices
Leaders's 20 offices, most reviewed first. Each has its own page.
- Leaders London9-13 The Facade, Devonshire Road, SE23 3HA1,273 reviews · 1,273 on Google (4.9)60 in the last 90 days
- Leaders St Albans50 London Road, AL1 1NG817 reviews · 816 on Google (4.6)9 in the last 90 days
- Leaders Worthing53 Chapel Road, BN11 1EG570 reviews · 570 on Google (4.6)12 in the last 90 days
- Leaders Croydon (312 High Street)312 High Street, CR0 1NG420 reviews · 418 on Google (4.2)14 in the last 90 days
- Leaders Bromley20 - 21 Church Road, BR2 0EG339 reviews · 339 on Google (4.8)18 in the last 90 days
- Leaders Chichester3 Northgate, PO19 1BA322 reviews · 322 on Google (4.5)21 in the last 90 days
- Leaders Sevenoaks137d High Street, TN13 1UX280 reviews · 280 on Google (4.7)18 in the last 90 days
- Leaders Weybridge45 Baker Street, KT13 8AE275 reviews · 275 on Google (4.6)3 in the last 90 days
- Leaders Surbiton19/21 Claremont Road, KT6 4QR211 reviews · 211 on Google (4.6)12 in the last 90 days
- Leaders Cranleigh228 High Street, GU6 8RL75 reviews · 75 on Google (4.6)0 in the last 90 days
- Leaders Croydon (57 Lower Addiscombe Road)57 Lower Addiscombe Road, CR0 6PQ2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (Canute Castle)Canute Castle, Canute Road, SO14 3FH2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (13 London Road)13 London Road, SO15 2AE2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (363 Bitterne Road)363 Bitterne Road, Bitterne Village, SO18 5RR2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (12 High Street)12 High Street, Eastleigh, SO50 5LA2 reviews · 0 on Google0 in the last 90 days
- Leaders Fenstanton7 Rookery Place, PE28 9LZ1 reviews · 0 on Google0 in the last 90 days
- Leaders Ocean VillageCanute Castle Canute Road, SOUT1 reviews · 0 on Google0 in the last 90 days
- Leaders Sutton2-4 Mulgrave Road, SM2 6LE1 reviews · 0 on Google0 in the last 90 days
- Leaders Waterlooville55-59 London Road, PO7 7EX1 reviews · 0 on Google0 in the last 90 days
- Leaders Woking14 Commercial Way, GU21 6ET1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 4,568 reviews on Google only. Show every review
Google5/5
GoogleAleyna has been amazing and very helpful has made our whole move extremely smooth and stress free many thanks to her and her team!
Agent replied · 22 August 2026
Dear Alexa Knudson We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleWonderful experience with Leaders and Rizwan - clear communication and always ready and willing to assist and help where possible. Process was speedy no doubt thanks to their due diligence at every step. Very pleased!
Agent replied · 22 August 2026
Dear Jamie Hudson We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleSelwyn manages my properties, top guy!
Agent replied · 22 August 2026
Dear Marza Alin We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleJames and Selwyn manage properties so well! Would recommend to any portfolio Landlords :-)
Agent replied · 22 August 2026
Dear Nia Belfon We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleFinding a property is hard, however with the right assistance and determination it can make the journey slightly more easier. Shout out to Aleyna who’s been keeping us updated and help answering all our questions.
Agent replied · 22 August 2026
Dear Nsjana Zhab We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleSelwyn manages my portfolio and finds me good tenants :-)
Agent replied · 22 August 2026
Dear Erick Riera We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleSelwyn and carol. Looked after my houses perfectly
5/5
GoogleGreat service and helpful advice
Agent replied · 22 August 2026
Dear Sandhya Ch We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleI am very disappointed with this estate agent, not a very good impression so far. I had to chase calls that should have been returned and my email still hasn't been replied to after 6 days and it appears the person who dealt with me is not …
Agent replied
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction … More
5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Dear Kingsley Anyaeche! Thanks for the amazing review and star rating! All the best, Customer Care Team
1/5
GoogleVery unprofessional.
Agent replied · 22 August 2026
Dear Radek Glebocki, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleThe level of incompetence I am experiencing from this branch and in particular from the property manager (Charles) is indescribable. I have reported my bath tub being fully blocked on the 20th of June… today is the 20th of July and I am still manually scooping out the water after each shower as it absolutely stinks otherwise. Charles told ua to use less water( during the hottest weeks of the year) let alone I explained that I have a young child in the household. Charles will promise you to chase contractors and call you back.. well he never does. Neither calls you back nor doing his “Manager” job and managing any situation… Absolute disgrace the whole situation and I do not recommend Leaders unless you want to be let down by Charles…
Agent replied · 22 August 2026
Dear Gabor Harmath, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleNice place
Agent replied · 22 August 2026
Dear Jugman Tharu We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GooglePuja at Leaders Surbiton has been fantastic throughout the whole process! It is truly appreciated 👍🏼 …
Agent replied · 22 August 2026
Dear Brad King We greatly appreciate your 5-star review and the time you took to share your experience with Puja. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleKirt was On time, professional and smart. He has vast knowledge and experience of lettings. Responds fast to messages and excellent communication. Top tier letting agents.
Agent replied · 22 August 2026
Thank you, Mike, for your wonderful review! We're thrilled to hear that Kirt provided you with professional and reliable service, showcasing his vast knowledge and excellent communication. Helping people find and enjoy the right home is at the heart of everything we do, and your feedback truly motivates our team to continue delivering quality support.
5/5
GoogleWe are very happy with Lucy’s help to find us a house.
5/5
GoogleAs a first time renter I was quite nervous about the process but Lucy was really helpful. I appreciated her fast communication and understanding. Highly recommend!
5/5
GoogleI’m on currently on a property search and have had such a great experience so far. Harrison has been really quick to understand my needs and find the best solution knowing that I’m looking for a quick move with my family. Really great customer service experience!
Agent replied · 22 August 2026
Dear Lauren Roberts We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe had a wonderful experience visiting the Leaders Beckenham branch. Aleyna was incredibly friendly, professional, and helpful from the moment we arrived. She took the time to explain the property viewing process in detail, answered all of our questions with patience, and made us feel welcome and valued. Her excellent customer service and positive attitude left a great impression on us. Thank you, Aleyna, for your support and professionalism. We would highly recommend Leaders Beckenham to anyone looking for a reliable and friendly letting agency.
5/5
GoogleIt is more than just an estate agency run on good reputation at Leaders Bromley, it is about personalities and relationships. I had the pleasure of working with Harrison and Lucy who throughout were exceptionally professional, warm, responsive, understanding and helpful. The branch manager Shuk was also fantastic and I can only speak as I find here - you would do well to work with this team as they pull together and genuinely look after you. Amid the sea of potential agents I could have used, the team at Leaders stood out because firstly they answered the phone and came out on a Saturday - many will not. Secondly, they were all prepared to go that extra mile with personalised support such as visits to collect keys, speak with colleagues in branches in different counties and explain complex legal terminology. I felt they had my best interests at heart. I can only but thank them for their fantastic service and most highly recommend them. Thank you Leaders Bromley.
5/5
GoogleJake is always keeping me update about properties as i am looking for my dream home in this heat of july. No easy task to be concentrate at work when my mind is thinking about a home. And uf i forget a viewing he promptly call me and remind me. Leaders estate agent is lucky to have such devoted worker.
5/5
GoogleVery professional. Always kept me informed of any delays or changes
Agent replied · 22 August 2026
Dear Simon Lau We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHad a viewing with Sam in Broadwater and she was really friendly and knowledgeable. Having done a lot of viewings over the past few months, I can say that she stood out amongst her peers!
Agent replied · 22 August 2026
Dear Iwan Baker We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Leaders
Which Leaders office has the most reviews?
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
Where are the Leaders offices?
The 20 Leaders offices, by town:
- Bromley: 20 - 21 Church Road, Bromley, Kent, BR2 0EG
- Chichester: 3 Northgate, Chichester, West Sussex, PO19 1BA
- Cranleigh: 228 High Street, Cranleigh, Surrey, GU6 8RL
- Croydon (312 High Street): 312 High Street, Croydon, Surrey, CR0 1NG
- Croydon (57 Lower Addiscombe Road): 57 Lower Addiscombe Road, Croydon, Surrey, CR0 6PQ
- Fenstanton: 7 Rookery Place, Fenstanton, Cambridgeshire, PE28 9LZ
- London: 9-13 The Facade, Devonshire Road, London, SE23 3HA
- Ocean Village: Canute Castle Canute Road, Ocean Village, Hampshire, SOUT
- Sevenoaks: 137d High Street, Sevenoaks, Kent, TN13 1UX
- Southampton (12 High Street): 12 High Street, Eastleigh, Southampton, Hampshire, SO50 5LA
- Southampton (13 London Road): 13 London Road, Southampton, Hampshire, SO15 2AE
- Southampton (363 Bitterne Road): 363 Bitterne Road, Bitterne Village, Southampton, Hampshire, SO18 5RR
- Southampton (Canute Castle): Canute Castle, Canute Road, Southampton, Hampshire, SO14 3FH
- St Albans: 50 London Road, St Albans, Hertfordshire, AL1 1NG
- Surbiton: 19/21 Claremont Road, Surbiton, Surrey, KT6 4QR
- Sutton: 2-4 Mulgrave Road, Sutton, Surrey, SM2 6LE
- Waterlooville: 55-59 London Road, Waterlooville, Hampshire, PO7 7EX
- Weybridge: 45 Baker Street, Weybridge, Surrey, KT13 8AE
- Woking: 14 Commercial Way, Woking, Surrey, GU21 6ET
- Worthing: 53 Chapel Road, Worthing, West Sussex, BN11 1EG
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
