Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleSelwyn is the best to find me exceptional tenants! Recommend to any Landlords 100%
Hello Anesta Fernando Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleLeaders have recently found me new tenants for my property. Sharon and Selwyn were both really helpful. The whole process has been handled speedily and efficiently. Would highly recommend their service.
Dear Susan Schofield We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Selwyn Pacheco
5/5
GoogleMacy and Selwyn found me excellent Tenants! Recommend all Landlords in Forest Hill
Hello Ty Rellz Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleNice service received. Advisors patient and knowledgeable. Appreciate
Hello Famous Timilehin Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleSelwyn and Lillie
Hello Zz Zhong Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleLillie was absolutely amazing really took her time with helping me find a property!!
Hello Dmitriy Dolgorukov Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleBoth Nick and Gabriel from Leaders were fantastic. They were friendly, answered all of our questions, responded very quickly to emails, and helped us with all the documentation we needed. We have now been accepted for our ideal home. Thank you!
5/5
GoogleGabriel at Leaders Kingston has been incredibly helpful every step of the way and I would recommend him to anyone looking in the area.
Thank you, Merrick, for your wonderful review. We're thrilled to hear that Gabriel has been incredibly helpful and that you would recommend him to others. Helping people find and enjoy the right home is at the heart of everything we do, and your feedback reinforces our commitment to providing reliable and customer-centric service.
5/5
GoogleI cannot thank Lauren Nield at Leaders Letting Agency enough for the exceptional service she provided during my tenancy checkout and the return of my deposit. From start to finish, Lauren was professional, friendly, and incredibly efficient. She responded to every query promptly, kept me updated throughout the process, and ensured everything was handled quickly and smoothly. What could have been a stressful experience turned out to be straightforward because of her dedication and attention to detail. Lauren went above and beyond to make sure the checkout process was completed without unnecessary delays, and my deposit was processed. Her excellent communication, professionalism, and genuine willingness to help made a real difference. Lauren is a true asset to Leaders Letting Agency, and I highly recommend both her and the team to anyone looking for outstanding customer service. Thank you once again, Lauren, for making my moving experience so much easier. Wishing you all the very best in your career! Regards, Onyeka Iloanya
Thank you, Onyeka, for your wonderful feedback about Lauren and her exceptional service during your tenancy checkout. We're thrilled to hear that her professionalism, efficiency, and excellent communication made your experience straightforward and stress-free. Your kind words will be shared with Lauren and the team, as we strive to provide reliable and customer-centric support at every stage of the property journey.
5/5
GoogleMrs Lauren Nield was one of the best tenancy managers I've ever worked with. Always professional, responsive, efficient and helpful. Many thanks to her.
Thank you, Sami, for your wonderful feedback about Mrs Lauren Nield. We're thrilled to hear that you found her to be professional, responsive, and helpful. Our goal is to provide quality service and support, and it's great to know that Lauren exemplifies these values.
5/5
GoogleAll the team at Leaders have been lovely, friendly, and incredibly helpful throughout the whole process. Everything has been efficient from start to finish, and we’ve had fantastic support from James, Joshua, and Adam. We couldn’t fault any of them, every question or issue we’ve had has been dealt with quickly and professionally. Thank you all for making the experience so smooth!
5/5
GoogleI have used Leaders for around 8 years now, starting off with the Hove branch, and now using the Worthing one. I always receive excellent customer service and speak to nice, polite and helpful people. I can’t praise Adam Mcilwaine highly enough, he is different class. The service I always receive from him is brilliant. He always has time for you and nothing is too much trouble. Thank-you.
5/5
GoogleMy partner and i had our viewing with Megan Blakeney, she was polite, professional and very knowledgable, she answered all our questions to the best of her ability and pointed us in the right direction for anything else. She was fantastic and so helpful to us both!
Thank you so much for your lovely review! 😊 Congratulations on your new place! …
5/5
GoogleThis review is for Tino Mazanza 10/10 I had a let down from a contractor for an emergency water leak. Tino got to the issue and proposed a fox instantaneously and was very sorry for their contractor not showing up which isn't their fault, only the contractor. Tino is very easy to talk to, does what you need of her with a smile and most of all cares about the individual and totally understood its not good behaviour to ignore and emergency leak your supposed to be getting to ASAP ! (the contracter) Not much else to say apart from every time I've dealt with her, somehow she makes my day much better, Thanks Tino and Leaders are lucky to have you!
Thank you, CPE, for your wonderful review. We're thrilled to hear that Tino provided such reliable support during your emergency water leak and made your day better with her kindness and understanding. We truly value your feedback and are committed to ensuring every customer receives the quality service they deserve.
5/5
GoogleI have had a wonderful experience renting my current home through Leaders. From the very start, the move-in process was smooth and stress-free. Tom was quick to answer my emails, very helpful with all my requests, and made me feel fully supported. Any questions I had were handled with great professionalism and a friendly attitude. I am very happy in my new place and highly recommend their services!
Dear Samantha Coalbran, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Tom. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleSelwyn and Macy found me excellent Tenants 🥳 …
Hello Chinelo Nwoye Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleViewed a couple of flats via Kingston branch of Leaders and I'd specifically like to call out Puja Patel for her support and professionalism. The process didn't go 100% smoothly (not Leaders fault) but the issue was sorted out quickly and smoothly. Very happy to say, we've now rented one of the flats we viewed - our experience throughout the viewing and application process has given us confidence that Leaders is a great choice of agent to have managing the property ongoing!
Dear Jane M We greatly appreciate your 5-star review and the time you took to share your experience with Puja. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleShuk has provided an amazing service when letting out my property. She is always quick to respond to queries and has made renting the property so smooth. It really has taken a lot of the admin out of being a landlord . Thank you
Dear Laura Israel We greatly appreciate your 5-star review and the time you took to share your experience with Shuk. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLetting with Leaders Worthing has been a good experience, better than we expected. The team have been very professional, answering all out questions and guiding us through. To date the best agent we have used.
5/5
GoogleMacy was great, booked a valuation super quick then managed to market and find a tenant fast! Definitely recommend this team
Hello Sidney Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleCurrently applying for a rental property via Leaders. Have been dealing with Selwyn regarding arranging viewings and conducted the viewing with Macy. They were both professional, friendly and attentive. I am confident that should I be successful with the application, I will continue to receive the same level of service.
Dear Ruairidh Livingstone We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco
5/5
GoogleLucy has been exceptionally helpful and communicative throughout the whole application. I couldnt recommend her and the rest of the team enough as they made the process completely stress-free. Thanks a lot!
Thank you, Kaveen, for your wonderful review. We're thrilled to hear that Lucy and the team made your application process completely stress-free. Helping people find and enjoy the right home is at the heart of everything we do, and your kind words inspire us to continue providing reliable and supportive service.
5/5
GoogleI cannot recommend Leaders highly enough. We have worked with them for many years as they manage all of our properties and have always done an exceptional job. Recently we needed their help finding some old rental contracts and Andy and Hollie pulled out all the stops, really going above and beyond to help us out. Thank you both and thanks to all the Leaders team for excellent service always.
Dear Sarah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to be providing you with such a positive experience! Many thanks, Customer Care Team
1/5
GoogleI am extremely disappointed with the service provided by this letting agency. Their communication has been very poor throughout our tenancy. Emails are often ignored or replied to only after repeated follow-ups, leaving us without updates for long periods. We reported several serious issues with the property, including mould, poor insulation, faulty windows, and problems with the hot water and boiler. Despite reporting these issues multiple times, they were not properly resolved. We were left living with these problems while continuing to pay a high rent. The agency has shown very little urgency or concern for tenants' wellbeing. Instead of taking responsibility and resolving the issues, we were constantly left chasing them for updates and action. As tenants, we expected professionalism, timely communication, and effective management of the property. Unfortunately, our experience has been the opposite. I would not recommend this letting agency based on my experience. They need to improve both their communication and their commitment to resolving tenants' concerns.
Dear Saba Paracha, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
