Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,586 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,565 reviews on Google only. Show every review
5/5
GoogleJames has been very helpful in assisting with viewing my property, advising on market rates and also on contractors who could help with a refurbishment project. He has been very responsive and upfront about any issues that have arisen.
Hi Richard Letcher, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleSelwyn was incredibly helpful and kind when I was enquiring for information regarding the property I am interested in. He explained technical terms to me and answered all my questions in a warm manner. A great representation of the company he works for!
Khadijah Malik, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleSelwyn was great - prompt and lovely fast responses.
Dear Lubnaa Mohammed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service. Thank you Selwyn for guiding us through the renting process accurately and swiftly.
Matteo Tiberi, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!
5/5
GoogleSelwyn is an absolute gem. He keeps me informed, always available to talk, extremely friendly and helpful. I highly recommend it.🙂 …
Mariia Stelmakh, it's experiences like yours that really keep us motivated!
5/5
GoogleI would like to Thank Alina Corneau for all the hard work she has put with the issues that have been raised on Mr MacFarlane property, she has worked tireless going the extra mile ensuring all issues are resolved. Thank you for your help in these matters it is really appreciated. Excellent on your Customer Service
Mark Epsom, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Forest Hill.
5/5
GoogleLeader's have been great at finding us a new flat to rent, super helpful and efficient, they have been a pleasure to work with and have taken the stress out of the process. Looking forward to having them manage our new home. Thank you Selwyn.
Hi Adrian Wright, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleToday we picked up the keys for our flat in Croydon. Just over two weeks ago lovely Lucy Webster showed us the flat and we fell in love with the property right away. Lucy was extremely knowledgeable and friendly, which was the great introduction to Leaders. She made the property application process extremely smooth and almost effortless. She was very quick to respond to all questions and queries (which we had many!). You are definitely lucky if you get Lucy as your agent at Leaders!
Dear Victoria Stetsko, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI’ve been letting my property with Leaders for several months now and I couldn’t be more impressed with the level of professionalism and care they’ve shown in managing my property. As a landlord, it’s important to have an agency that not only finds reliable tenants but also handles every aspect of the rental process efficiently, and that’s exactly what the team at Leaders does. I have recently been dealing with Annie, Senior Lettings Manager, who is very professional, friendly and incredibly responsive. I would highly recommend to anyone looking for a hassle-free rental experience.
Dear Kristi Wallace Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTerrible experience with this agency, they pursued with the landlord's unreasonable deposit deductions with no evidence, took weeks to respond, and left us in the dark with zero communication. Avoid if you want a fair and responsive service.
Dear Eleanor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThey have withheld our deposit for 23 days and counting with no communication at all, don’t expect to get your money back quickly when you end your tenancy…
Dear Andy Fenwick, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery nice customer service, helpful staff with impeccable service, especially Megan. She especially made me like Leaders. Will definitely recommend them
Dear Funmilayo Roberts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have recently relet my flat in Bromley through the Leaders Bromley office. Both Fiona Minnett, the Lettings Manager, and Megan Filkins, Senior Lettings Consultant, have been extremely professional and helpful in their handling of this process. I've been very grateful for their advice in dealing with both the previous and prospective tenants.
Dear Christine Worrall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFor Megan: she was really helpful and good response rate in our move.
Dear Venie Parks Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Mustapha Atinuke Esther, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRating only, no written review.
Dear Joshua Yeboah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIts close to my work place nd has a garage
Dear Brighton Mudadigwa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExceptional service. Selwyn & team at Leaders have been incredibly helpful with renting out my flat. As a first time landlord who is also managing an overseas move, I feel very supported: clear, timely communication; step by step walk-through of what needs to be done; putting me in touch with contractors for ad-hoc work on the property; generally going above and beyond to make the process as slick and low-stress for me as possible. Thanks guys! 😊
Sarah A, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleMr. Selwyn Pacheco demonstrates remarkable response and commendable enthusiasm without exerting pressure to secure a deal. You’ll be best served if he managed your enquiry.
Sweehock Wong (hock), we really appreciate your positive review!
5/5
GoogleSelwyn is professional, very informative and more than happy to answer all our questions. He was punctual and very friendly. I would recommend him.
We appreciate your positive review about your recent experience with us!
5/5
GoogleSuper impressed with my experience with Leaders Lettings so far, Selwyn has been attentive and personable from the first phone call and has far exceeded other letting managers I’ve dealt with when trying to find a house. 10/10
Rachel, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleI transferred management of my property to the care of Selwyn's team and I have to say Leaders is definitely a leader in the industry. Selwyn was attentive and very proactive in solving problems. He provides win-win solutions for both landlord and tenant (so everyone is happy). He communicates with such enthusiasm and positivity, it's always such a pleasure to interact with him. I've also had the pleasure of dealing with Jenny who provided gratuitous information which was extremely helpful to my decisions. Others that helped me along the way were James and Alina. Thanks guys, you've made it so easy for me!
Amy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleExcellent - everything was done on time. Every stage of the process very clear and handover to our new property was seamless- very professional and a friendly face thank you Darcy
Dear Chris Bird Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTess at Leaders Chichester is nothing short of brilliant, myself and my partner have been looking for a place of our own for months and Tess went above and beyond to help us and in a very quick turn of events, we are in our first flat together and have never been happier, thank you Tess for all your hard work to support myself and my partner. You are a real credit to this company!!
Dear Chelsea Hawkins Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
