Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,586 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,565 reviews on Google only. Show every review
5/5
GoogleSelwyn has been excellent from the start. Normally looking for property is a really tough process, but his approach has made it pain free and easy. Can’t recommend enough.
Dear Will Lynch Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service
Dear Adebukola Otunuga Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTess helped me into my new flat. She was very professional, always very helpful and generous with her time to help me.
Dear Tommy Macrae Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLucy is very helpfull do my process she speaks friendly and help them any time I call they clarify the doubt and she is in holiday that time also they help tho call our agent clarify them and finally my process completed to help lucy I go the key I am very happy to say leaders is best and support them thank you
Dear Sellakumar, Thank you for your fantastic review! We're so glad Lucy was able to help you with your move. Kind regards, Abby Customer Care
5/5
GoogleJulia has been amazing can't thank you enough. I have been using other agents with no luck but it's great to actually deal with someone who knows what they are talking about. We were able to find a property after only a couple of viewings. Thanks again for all the hard work behind the scenes.
Dear Hazar Ec Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI definitely do not recommend it. I faced issues with fixed appliances in the house (boiler, washing machine, dishwasher) and had trouble getting responses. It’s been 20 days since I sent an email and made calls to get information, but I haven’t received any reply. Despite paying for this service every month, I’m not getting the support or information I deserve.
Dear Zeynep Yıldız, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery good customer service by the team. They are timely, good communicators and will help you as much as possible
Hi Best Penalty Ever, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleNour is amazing. I dealt less with Sophie, but when I did, she was great too and both were really understanding of my situation. I was getting a bit frustrated with the admin team at one point, (not related to Nour or the team in the Surbiton office) and every time I called she helped me. Either for chasing internally or giving me an update etc so that ultimately my move in date happened when it had to. Also had a bit of a nightmare with a last minute inventory being done on my move in day, which showed a missing Carbon Monoxide alarm which Leaders needed to sort before I could move in. I was in the moving van at the time so a delayed move was not feasible for me. Nour went out of her way (on her day off) to check the property herself and found the external inventory company had literally not seen the monoxide alarm was there and working. So she once again, enabled me to move in on the date agreed. I really really appreciate her and Sophie's help because I know I probably wasn't being the easiest to deal with! I highly recommend renting through the team at Leaders Surbiton.
Dear Acp Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie Cole was brilliant. I completely recommend
Dear Ainara Delgado Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have had such a good experience with Leaders- previously we had always used private landlords but after a bad experience we wanted to use a letting agent, but of course had reservations. A big thank you to the Sophie’s who were so prompt at answering all our queries, and keeping us in the loop about everything. Thank you so much for all your help and kindness.
Dear Lucy Anderson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSelwyn was incredibly helpful and the communication from start to finish was the best I have experienced. There is always a considerable amount of stress involved in moving house, but Selwyn went out of his way to make sure everything was in order to enable us to move. I couldn’t recommend more highly.
Jack Goreham, thank you so much for your high rating!
5/5
GoogleAmazing experience with leaders My first experience with other companies was very stressful and overwhelming but with the help of lucy Webster i felt alot more confident , her replies are fast and she was a lot of help, definitely would recommend her if it’s your first time moving she explains and breaks it down for you to understand properly
Dear Amira Roberts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlina has been easy to liaise with, quick to reply and courteous. We appreciate all she has done to manage the maintenance on our property. Thankyou Alina. Also thank-you to James Henman for his advice regarding tenancies and new law requirements.
Cherry Teixeira, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleI had a seamless experience getting an apartment through Leaders, it was quite a very smooth process. A lot of gratitude to Lucy Webster for always being there to guide me through the process, very responsive an agent, well done.
Dear Adetayo Hakeem Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSelwyn is responsive, polite, and quick, providing excellent service every step of the way! He is ensuring a smooth and positive experience, highly recommended!
Hi Simona Adina! We're so happy we were able to help you out!
5/5
GoogleLooking for a place to rent can be time consuming and stressful, for someone who has a very busy job I need to move quicky. The overall customer experience was pretty impressive. Megan has been super responsive from registering my interest to the signing the tenancy agreement. An overall efficient and seamless process.
Dear Michelle Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery friendly and helpful! Answered messages quickly and was very accommodating with viewings.
Dear Megan Adams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery good experience, special thanks to Selwyn, best agent I ever contact to.
Hi Артем Стоцький, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleVery good agency, nice price and very helpful agents. I’m working with Selwyn and it seems for me he is working 24/7. He always respond very quick, always answer the questions, offer a lot of opportunities and very supportive. I’m impressed and it’s a 5 stars definitely!
Hi Yeva Trenina, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleI dealt with Erin in the Sevenoaks branch, she was very helpful and informative. Would recommend!
Dear Kian Pearce Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing service. Erin helped me clear referencing quickly and went above and beyond to help me. If I could give 6 stars I would! Highly recommended.
Dear Valenti Muller Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBig thank you to James Henman for his assistance throughout our search!
Babacan, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!
5/5
GoogleVery responsive and quick help from Selwyn!! Very helpful when looking for a flat, and booked us quickly in for a viewing.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleOutstanding service. From the very first interaction, Selwyn demonstrated exceptional professionalism, efficiency, and a genuine commitment to meeting my needs.
Hello Funmilola Tijani, we appreciate you taking the time to leave us this feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
