Leaders estate agents in London, St Albans, Worthing and 13 more

★★★★★ 5/5

Google

Leanne Cook 100% the top manager. Always prompt in replying emails and sorting problems out

Alexandrina · 5 March 2025 · Leaders Weybridge

★★★★★ 1/5

Google

Rating only, no written review.

Alice · 5 March 2025 · Leaders Weybridge

★★★★★ 5/5

Google

Leaders are great! Both Erin & Amy have been amazing during the whole letting process. They have both been involved in finding me the perfect home and putting my previous one back on the market. Highly recommend these lovely ladies :) They also give you a cute welcome package!

Demelza · 28 February 2025 · Leaders Sevenoaks

★★★★★ 1/5

Google

Do NOT use Leaders if you are a Landlord. I have been trying to sort out the lease for my property for over 8 months. The team have ignored more than 10 emails asking for updates. It’s endless chasing and no real apology when you do finally get hold of someone. I have still not been sent a copy of my tenants updated lease despite requesting it again and again!

Felix · 17 January 2025 · Leaders Surbiton

★★★★★ 1/5

Google

Dreadful service I had to wait almost three months to receive my deposit back after agreement of the payment from the landlord. There was no urgency from the ladies, they ignored emails, I was told payment was about to be made only for myself to have to chase weeks later and find out it wasn’t scheduled to be made. I complained and nobody apologised until someone did that wasn’t from the Surbiton office. Avoid if possible.

Tom · 17 January 2025 · Leaders Surbiton

★★★★★ 5/5

Google

We have been liaising with multiple branches across the Leaders group but the Chichester branch have by far been the best. We have been dealing with Tess and she has been utterly fantastic. We have had lengthy phone calls which she has not rushed and has happily take the time to explain things multiple times that I did not understand. We are relocating and looking for a property in the area, so viewings are difficult. Tess has facilitated video viewings which have been clear and informative. I wasn’t sure how I would feel not seeing the house in person but I honestly didn’t mind this and felt reassured when Tess gave us a tour and answered our questions. Whilst we are yet to secure a property which is an equal measure of matching our wants and needs and having the move in date align, I will continue to work with Tess to hopefully find the perfect property. Highly recommend 😃

Jordan · 17 January 2025 · Leaders Chichester

★★★★★ 5/5

Google

I approached them for rent a property it’s very best and quick response one . Methembe Ncube he did the best consult for us. It’s really good service

Srither · 16 January 2025 · Leaders Croydon (312 High Street)

★★★★★ 1/5

Google

Worst estate agency you can deal with.. After response: Shock 😱how quick you get an answer on a review on Google...but when its regarding your properties you manage and contact you directly ( sadly you guys managed my rented flat ) , you need to wait months for an answer....well done...proper customer service 👏👏👏

The · 16 January 2025 · Leaders Croydon (312 High Street)

★★★★★ 1/5

Google

If your looking to rent....Avoid Leaders as tennants arnt valued the same as Landlords. Finding the perfect House size to rent and location, Leaders forest hill letting agency did really well for me. However when I moved in I then fell under the Croydon branch. Miss K Wheeler who was supposed to manage the property had absolutley no customer service, no care for tennants, always blammed it on others. .Incorrect keys issued to 3 out of the housemates when they moved in over diffrent periods. (One Tennant had to get locksmith to move in as leaders were closed and he was issued wrong keys) .My first winter no heating in my room, I had stated in the summer the radiator did not work and was ignored for months and months. Turns out it had been locked off and needed to be turned back on when I moved in. .complaints made about lack of cleaning that was ment to be provided every two weeks and general maintainence upkeep, I was basically called a liar and told cleaner is coming in every 2 weeks. (Images to prove otherwise we're ignored) . Over 6 weeks for them to call out pest control, pest control came once and not seen since, the house is at its 3rd/4th month of rodents, none of the holes have been filled in so they keep coming up from under the floor. Miss K Wheeler gave the impression that leaders dont value tennants as much as they value Landlords, when I sent her an email 85% of the time I wouldn't even get an acknowledgement she had recieved it, any time I called she was working from home (not sure how that means you can't reply to emails or calls). I reached out to Leaders headoffice to make an official complaint in November and they were polite but just palmed me back to Miss K Wheeler who then eventually called me back for the first time but spouted excuses and strung me and the house mates along for weeks. Avoid Leaders if your a Tennant and especially if the property you like falls under the Leaders Croydon Branch as you will probably only be treated like a cash cow!

Sarah · 9 January 2025 · Leaders Croydon (312 High Street)

★★★★★ 4/5

Google

Lucy Webster was lovely to work with to secure my new lovely home. The process and customer service I encountered was top notch and I am loving my home too. Thank you leaders for your extraordinary input.

Sharon · 9 January 2025 · Leaders Croydon (312 High Street)

★★★★★ 5/5

Google

Leaders were incredibly supportive and helpful in helping us find a house to rent. Special thanks to Megan for guiding us and ensuring the process was easy and efficient! We are so grateful!

Memory · 9 January 2025 · Leaders Bromley

★★★★★ 5/5

Google

Lucy has been very helpful in getting this property, her professionalism is unique and I wish to see her excel in this business. Well done Lucy.

Broda · 6 January 2025 · Leaders Croydon (312 High Street)

★★★★★ 5/5

Google

I had an excellent experience with Selwyn! The service provided was not only incredibly efficient but also extremely helpful throughout the entire process. Selwyn's attention to detail and prompt responses made everything smooth and stress-free. It's rare to encounter such dedication and professionalism. Highly recommended!

Alfio · 4 January 2025 · Leaders London

★★★★★ 5/5

Google

Selwyn provided me amazing support to find the right one bedroom flat in just exactly the area I wanted. He has been one of the most helpful letting agent I encountered in London. Absolutely outstanding commitment to his job, replying with sniper accuracy to any of my questions during the entire process ! Thanks a lot Selwyn! Couldn’t recommend more.

Chloé · 3 January 2025 · Leaders London

★★★★★ 5/5

Google

Very professional in handling my call and Selwyn was a top man in handling everything so quickly.

Tayo · 3 January 2025 · Leaders London

★★★★★ 5/5

Google

Selwyn was very personable and easy to work with. He provided all the information I needed quickly and cheerfully.

Jamie · 3 January 2025 · Leaders London

★★★★★ 5/5

Google

Selwyn is extremely helpful in so many ways. He put me at ease with the application process and most importantly he was very informative without providing too much information but by answering all the enquirers I had as well as bringing clarify whilst being concise when necessary. In a nutshell, I found him very helpful, very professional and extremely efficient. I can go on to say I was sceptical with the service at first but after Selwyn has been attending to me I have been 10x open to renting.

Abiola · 3 January 2025 · Leaders London

★★★★★ 5/5

Google

Very professional and friendly. Recently done a viewing for a property through them. They were extremely helpful and accommodating to our difficult restrictions on the viewing, providing all the details we asked about, and were very responsive when inquiring with further questions or offers over email. Highly recommend!

Vid · 2 January 2025 · Leaders St Albans

★★★★★ 5/5

Google

So far leaders has been a good help, organising and trusting. They have been fairly flexible and very responsive especially with last minute questions of requests. Many thanks to Selwyn who is accommodating and professional.

Ali · 27 December 2024 · Leaders London

★★★★★ 5/5

Google

Tess has shown good quality of professionalism from the start and the support provided have been really helpful to secure the property.

Emmanuel · 23 December 2024 · Leaders Chichester

★★★★★ 5/5

Google

Selwyn has been excellent from the start. Normally looking for property is a really tough process, but his approach has made it pain free and easy. Can’t recommend enough.

Will · 22 December 2024 · Leaders London

★★★★★ 5/5

Google

Excellent service

Adebukola · 22 December 2024 · Leaders Chichester

★★★★★ 5/5

Google

Tess helped me into my new flat. She was very professional, always very helpful and generous with her time to help me.

Tommy · 22 December 2024 · Leaders Chichester

★★★★★ 5/5

Google

Lucy is very helpfull do my process she speaks friendly and help them any time I call they clarify the doubt and she is in holiday that time also they help tho call our agent clarify them and finally my process completed to help lucy I go the key I am very happy to say leaders is best and support them thank you

Sellakumar · 21 December 2024 · Leaders Croydon (312 High Street)