Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleLeaders were wonderfully communicative throughout the purchasing process and continue to be of great help with any issues or questions I may have. With special thanks to Jordan for facilitating the process and helping get everything finalised. I would recommend working with them in the future.
Hi Jed Nightingale! Thanks for the amazing review and star rating! All the best, Selwyn Pacheco
5/5
GoogleRating only, no written review.
Hello Rizwana Arif Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleCharlotte was incredibly informative during the show around. She answered all my questions and was very clear what the next steps were!
Dear Emily Davies We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
Google‼️🚫❌‼️ Warning: Untrustworthy Agency Be extremely cautious with this agency. The leaders appear to engage in fraudulent practices, they take deposits, fail to follow through with the promised process, and ultimately do not deliver what was agreed upon. Instead of acting professionally, they hold onto your money and make excuses. My experience has been nothing but a waste of time and money. Avoid them at all costs.
Dear Ranga Dhoni, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleNathan was a great agent, super friendly and helped with any questions Alexandra
Dear Alexandra Jacob We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery good service on the lettings side - Nathan was very helpful and respond to emails very quickly. thank you!
Dear Cheddy Qin We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAll the Leaders team members were very professional, and in particular, Tess went out of her way to source a gas certificate to complete the letting. Something we really appreciated. We were very pleased to have chosen Leaders to find the tenants for our property.
5/5
GoogleSusie is fabulous! My husband and I decided to rent our flat, met with Susie, went live on Rightmove and found a tenant within two weeks. Everything was straightforward, all our questions were answered and Susie replied quickly which meant we were never left guessing or worrying!
Dear Morgan Harris We greatly appreciate your 5-star review and the time you took to share your experience with Susie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSamantha and the sales team at Leaders were very helpful and good to work with, I would recommend.
Dear Bob Newell We greatly appreciate your 5-star review and the time you took to share your experience with Samantha and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleDarcy and Max were very quick, informative, helpful and responsive in finding my tenant. I definitely recommend the service provided. Many thanks!
Dear Lorenzo, Thank you for your kind review. We wish you a successful tenancy moving forward! We look forward to hearing from you soon. Kind regards, Max Roger, Assistant Manager
5/5
GoogleWorking with Leaders was a breath of fresh air. It truly felt like your Agent around the corner, you could pop in on with any questions. Rebecca Jones was the team member who handled the rental we lived in, and I felt like I could call her up about anything. We were treated with respect and honesty.
Dear Angie Magnusson We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with Leaders estate agents. Highly recommended.
Dear Waseem Malik, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
Googlepromised a viewing and nobody turned up. called back and a lady answered claiming that they had never heard of me ! would give 0-stars if i could.
5/5
GoogleLeaders was so great to work with and Jordan Winyard who I was communicating with from there help through all stages of the process.
Dear Dani Fullerton We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReza and his team have been looking after our property for many years. Excellent service.
Hi, Jamshid Zack! Thanks for the great review! All the best, Selwyn Pacheco
5/5
GoogleSelwyn has been great thus far in my search for a property. Quick at responding and very polite.
Hi Lucy Rowe! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Selwyn Pacheco
5/5
GoogleRating only, no written review.
Hello Jakob Woolston Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
Google⭐⭐⭐⭐⭐ Selwyn has been fantastic from the start, super responsive, clear, and genuinely helpful throughout the process. made everything easy and stress-free, keeping me in the loop at every stage and answering all my questions promptly. It’s rare to find someone this professional yet approachable. I really appreciated the support and would highly recommend Selwyn and the team at Leaders Forest Hill to anyone looking for a reliable and smooth letting experience!
Dear Marian Razvan Bordean (jordywild) We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco
5/5
GoogleExcellent very responsive
Hi Tharmiga Sinniah! Thanks for the amazing review and star rating! Kind Regards, Selwyn Pacheco
5/5
GoogleVery professional and polite. I was very happy with the care and service shown to me. Thank you Charlotte!
Hi, Safina Parente! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleI had a viewing scheduled for last Friday, and I must say it was a fantastic experience! Nathan was very kind and professional. He answered all of my questions about the renting process with Leaders Lettings, making the entire experience worthwhile!
Dear Lila Ahmeti We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Taha Salehi! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleJack was very helpful. When I moved in three weeks ago and found the fridge broken, he had a brand new one delivered, while keeping me updated. His assistance really helped during a difficult period of moving in without a key appliance. I very much appreciate the prompt support and hope this level of service remains.
Good Afternoon, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleGreat experience with Leaders, Nathan was efficient, welcoming and answered any questions I had. Would highly recommend.
Dear Dominic Cuffy We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
