Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleSelwyn has been kind by reaching out and offering to help me find a place to rent! Big thanks!
Dear Shaymaa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Selwyn a 5 star rating! Many thanks Customer Care Team
5/5
GoogleHighly recommend leaders, Megan in particular. She is extremely helpful and professional, also keeps you informed as much as she can by getting in contact as soon as she’s aware of any updates. Really pleased to have Megan helping me along with the process. Thank you!
Dear Lucie Lovell We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleMegan has done an outstanding job guiding us through the bidding process and gave us valuable advice that helped us secure our dream house. Confident, knowledgable, and very professional. Can strongly recommend Leaders and Megan if you are looking to rent or buy property in Sevenoaks
Dear Panos Patsadas We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleConnie was amazing and so so helpful throughout the process of our move! So nice to have someone friendly when it’s our first time moving so we felt very comfortable, thanks again x
Dear Ellice Slack We greatly appreciate your 5-star review and the time you took to share your experience with Connie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleTogether, Selwyn and Macy exemplified exceptional teamwork, creating a seamless experience that made me excited about the prospects of moving into the new property. Their dedication to customer service truly sets them apart, and I can’t …
Dear Davy Castro, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. … More
3/5
GoogleNeeded some clarification on how to pay my rentals and also how much was in my rentals account ...Lauren Neild assisted me promptly and cleared everything up .
Dear Allen Chizemo We appreciate your feedback and thank you for taking the time to let us know … More
5/5
GoogleAll good!
Thank you for your Review 🙂 …
5/5
GoogleI had a fantastic experience working with Selwyn as my property adviser. From our very first conversation, he was professional, knowledgeable, and genuinely committed to helping me find the right property. What stood out the most was his …
Hi Jojo Joseph, Thank you for taking the time to review your recent experience with our Leaders … More
5/5
GoogleLauren Nield Has polite and excellent communication skills , Great asset to leaders ,
Dear Mark Warren We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
3/5
GoogleIt’s been very thorough throughout my stay in the property as the communication system for leaders emails brings out very small and unclear messages. They cannot be red. So by the time you realise the important things the time has passed. Your clients who have provided the property for letting should respect the tenants knowing that they pay for the residence not for free. Respect is very vital on both sides. There should be procedures governing the tenancy agreement of the two parties. I had different property managers without my knowledge. They didn’t get in touch with me until I had to the office at times.
5/5
GoogleVery good communication via email. Letting agent was friendly and knowledgeable.
Dear Charlotte (charlando93) We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHave had viewings with both Charlotte and Nathan, they were both very friendly and informative and were very helpful in showing us the property. Would use Leaders again!
Dear Michael We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte and Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery good services
Dear Sayo Adepoju, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleGabriel Vick was extremely unresponsive when trying to book in flat viewings. I spent a week trying to book in to see 3 flats around Surbiton or Kingston but he would mess us around when asking to book, wouldn't send viewing addresses and did not respond when we asked for further details. We did not manage to see a single flat through Leaders. I decided to instead contact an alternative estate agents, I got a flat viewing and had an offer go through within 1 day.
Dear Charlotte Mcgowan, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
4/5
GoogleJhada was friendly and lovely throughout our interactions. She maintained clear communication during the letting process. One small area that could be improved is clearer communication around the property manager’s details for key pickup, as that would have made the move-in a bit smoother. Even after reaching out by email, I wasn’t provided the details, and was given them by another agent, which made the process less smooth than it could have been. With clearer communication in that area, I think the experience would have been excellent.
Dear Elisabetta O'Connor We greatly appreciate your 5-star review and the time you took to share your experience with Jhaha. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLauren Nield was fantastic throughout my tenancy, always responsive, professional, and quick to resolve any issues. She made the whole process smooth and stress-free, and I really appreciated her support. Highly recommend!
Dear Jelena Ivanova We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleFirstly, nobody answers the phone at this estate agency. I had tried multiple times, on multiple days, during work hours and nobody ever answers. What kind of agency consistently ignored phone calls? SECONDLY, once they finally called me back, I had a viewing booked with Julia Arbid. When I arrived at the property, nobody was there and I waited 30min with my wife for no reason. Of course, I tried to call them and nobody picked up. Now Julia claims that she tried to call me to confirm - I did not receive any calls all day. In any case, she could’ve emailed me if she had doubt instead of wasting my time.
Dear Domin8rrr, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Chi Yan Chan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRental tenant. They are terrible with communication and getting response is near impossible, even after you explain your disability. The landlord is money grabbing, which is only supported by this estate agent, the property was down run, in desperate need of modernization, which they won't do, yet will increase the rent approximately by 15% each year, even though the contract states 5%. When you leave they will keep chunks of the deposit without providing an actual reason with evidence. Any renter's, please avoid, find a better estate agent. You can be a good tenant, but this estate agent will only screw you over.
Dear L L, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI’ve been working with Scott Flanagan at Leaders for many years and continue to be thoroughly impressed by the professional and efficient service he provides. I use Leaders to market my property, find suitable tenants, and prepare all the necessary tenancy contracts. Scott has always been responsive, helpful, and reliable, making the entire letting process smooth and stress-free. I really value the consistency and quality of service over the years, and I wouldn’t hesitate to recommend Scott and the Leaders team to any landlord looking for a well-run, trustworthy agency.
Dear Peter Mcgarvie We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleDreadful communications and extremely poor customer service. I’d avoid this agency in future. It feels as if you are bothering when you call as they just completely ignore you
Dear Jorge Alvarez, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Akshay Rajeev, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
Googlei have sent an email to your colleague Jordan.W about the terrible experience
Dear Akshay Rajeev, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
2/5
GoogleMe and my mum rented a property for less than a year as the landlord is one of the most unreliable. Despite never having any issues at the property, nobody complained about us as neighbours and yet having passed all their property checks which are carried out regularly the landlord still served as a notice as she was “selling the property”. However, very absurdly and unprofessionally of the landlord she never managed to sell the property and told Leaders there’s “no rush” and we can stay longer despite serving a notice. We were left to stress to find a last minute property. As for the Leaders team, Carol, Methembe and Rezah do provide a good service overall. Leaders do offer nice properties however they need to find RELIABLE landlords because the service from this landlord was absolutely absurd and horrible. No landlord like this should be renting.
Dear Angie Thais Velez Rosado, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
