★★★★★ 5/5
GoogleI would like to thank Michael for an extremely accurate valuation and the passion he showed in selling my property. If you want a serious estate agent to sell your property or to buy a property, Leaders is the place you want to go! Very honest service which is hard to find these days!!
Mark · 9 February 2017 · Leaders Bromley
Agent replied
Hi Mark, many thanks for taking the time to leave a review - we are delighted you have been satisfied with our team, in particular Michael. We strive to provide an excellent and transparent service for all our customers.
★★★★★ 5/5
GoogleFast, efficient service with reasonable fee's. They found me a great tenant, so I exceedingly happy. Previously I have used a number of other agents, but Leaders are in a league of their own.
I would not fail to recommend them to anyone !!
Peter · 9 February 2017 · Leaders Bromley
Agent replied
Hi Peter, many thanks for taking the time to leave a review. We are delighted you have been happy with the service and would recommend us. We'll be sure to pass on your kind words.
★★★★★ 5/5
GoogleI have used Leaders Bromley for three different properties and am very pleased with their service. They are efficient, helpful, and have always found excellent tenants. I am probably a very picky landlord as I insist on meeting tenants and I have never been disappointed with the tenants introduced by Leaders. They have offered helpful advice when I was considering buying a new property. I have dealt with other agencies and I feel I have a good basis of comparsion when I say that I recommend them highly.
Free · 9 February 2017 · Leaders Bromley
Agent replied
Hi Cristina, many thanks for taking the time to leave a review. We are delighted you have been happy with the service and would recommend us. We'll be sure to pass on your kind words.
★★★★★ 5/5
GoogleI have been using Leaders Bromley for years now to manage my property. I deal with them completely online. My statements arrive monthly and I get regular reports on the property, with recommendations if any remedial work is necessary. My tenants have been reliable and have stayed for long lets, by renewing their contracts. This is all overseen by Leaders, so as I get older I have no administrative worries, as I know the property is being well cared for, and is appreciating in value.
Jane · 9 February 2017 · Leaders Bromley
Agent replied
Hi Jane, many thanks for taking the time to leave a review. We are so pleased you have been happy with the service. We'll be sure to pass on your kind words.
★★★★★ 5/5
GoogleI would like to say what an excellent service I have received from Leaders in Bromley. All staff are always polite and very helpful and I was kept up to date as things progressed. Hannah was my main contact who went above and beyond to bring my sale to exchange. Very professional and would highly recommend.
Sally · 9 February 2017 · Leaders Bromley
Agent replied
Hi Sally, many thanks for taking the time to leave a review. We are delighted that you have found the service of our Bromley branch excellent and that you would highly recommend us. We will be sure to pass your kind words onto the team, especially Hannah.
★★★★★ 4/5
GoogleAfter a rather unsatisfactory period service now seems to have returned to the standard that I expect. Thanks
Keith · 9 February 2017 · Leaders Worthing
Agent replied
Hi Keith, thank you for taking the time to leave a review. We are sorry to hear you had a period where the service was not what you expected it to be but really pleased that the branch has turned this around for you. Many thanks.
★★★★★ 5/5
GoogleGreat service and communication between different departments within leaders to offer us a selection of properties which included precisely what we were looking for.
Patrik · 9 February 2017 · Leaders Worthing
Agent replied
Hi Patrik, many thanks for taking the time to share your feedback. We are delighted that you were happy with the service. We will be sure to pass on your kind words onto the team.
★★★★★ 5/5
GoogleFriendly and efficient service. Not pushy or "estate agenty"
Edward · 9 February 2017 · Leaders Worthing
Agent replied
Hi Edward, thank you for taking the time to share your feedback. We are really pleased that you are happy with the service and will be sure to pass your comments onto the team.
★★★★★ 5/5
GoogleThe Worthing team have been fantastic. Very helpful, always polite and an example of how an estate agents should be run.
Luke · 9 February 2017 · Leaders Worthing
Agent replied
Hi Luke, thanks for your feedback and your kind words, it’s great to hear we are getting it right! We will be sure to pass on your feedback to the team.
★★★★★ 5/5
GoogleI was very pleased with the service I received from the Leaders sales team in purchasing my flat in Worthing. They are tenacious and supportive, and would recommend them.
Paula · 9 February 2017 · Leaders Worthing
Agent replied
Hi Paula, thank you for taking the time to leave your feedback. We are so pleased you have been happy with the service and would recommend us. We will be sure to pass your kind words onto the branch.
★★★★★ 1/5
GoogleSimply rude and disrespectful. I went to see a house for rent and the teenager who showed me the house swore they were going to call me back even if the landlord was not interested in me as a tenant. Guess what? Of course they didn't call back and to see that the house has now been rented I had to check online. Is it really that difficult to call back or even spend 20 seconds to send an email? I will never use their BAD "service" again. Just disgraceful.
Jon · 9 February 2017 · Leaders Worthing
Agent replied
Hi there. Unfortunately we cannot find your record on the system to investigate further. Please can you email customerservice@leaders.co.uk with your email address and the address of the property you saw so that we can look into this. Many thanks.
★★★★★ 5/5
GoogleVery helpful, courteous and always willing to go the extra mile to solve any problems. The team are friendly and know what they are talking about. Hollie in particular has been great! Would highly recommend.
John · 9 February 2017 · Leaders Worthing
Agent replied
Hi John, many thanks for taking the time to share your feedback. We are delighted that you were happy with the service and that you would recommend us! We will be sure to pass on your kind words onto the team, in particular Hollie.
★★★★★ 5/5
GoogleOn 07/14/2016 you gave us this review:
5.0 /5
I have appreciated letting my flat through Leaders as they take away all the stresses that might have come my way. I am on my 3rd lot of tenants and the changeover has gone so smoothly each time. Thank you Worthing Leaders!
Marilyn · 9 February 2017 · Leaders Worthing
Agent replied
Hello Marilyn, many thanks for sharing your review on Google. We are so pleased you have enjoyed letting your flat out with us, and that you are happy with the changeover process. If you ever have any questions at all, do not hesitate to let us know.
★★★★★ 5/5
GoogleBrilliant service from the dedicated team in Worthing. I am confident that the lettings team are managing my property to the best of their ability.
We used a local lettings agent before Leaders and although cheaper, the standard of service was diabolical.
Leaders are professional and actually care about my property, me the landlord and the tenant too.
Worth the extra 1% on the monthly cost of the cheaper rival.
100% recommended.
Stuart · 9 February 2017 · Leaders Worthing
Agent replied
Hi Stuart, thank you for taking the time to leave a review. We are delighted you have been happy with the service and would recommend us. We will be sure to pass your kind words onto the branch.
★★★★★ 5/5
GoogleI just bought my first flat through Leaders Forest Hill. All the staff there were extremely friendly, helpful, knowledgeable and facilitated the sale with a high level of competence and understanding. Unlike a lot of estate agents I've crossed paths with they actually did find out the answers to my questions and queries, were always reachable and followed up when they said they would. They facilitated numerous visits to the property without fuss and mediated conversations between me and the vendor expertly. They made no attempt to aggressively cross-sell financial products as I've found other agents do and listened and responded to my concerns seriously. Always ready with helpful advice at each stage of the sale; I couldn't have asked for more; a very positive experience. I would recommend them if you're buying or selling.
London · 20 January 2017 · Leaders London
Agent replied
Hi there, many thanks for taking the time to leave a review and recommending our services. We will be sure to pass on your comments to the branch.
★★★★★ 5/5
GoogleGreat company, quick and efficient from start to finish.
Ashley · 26 December 2016 · Leaders London
Agent replied
Hi Ashley, many thanks for taking the time to leave a review of our Forest hill branch. We are so pleased you have found the experience to be a great one. We'll be sure to pass on your kind comment.
★★★★★ 5/5
GoogleA very helpful and friendly team, always happy to give advice and support
Peter · 26 December 2016 · Leaders London
Agent replied
Hi Peter, we are delighted to hear you have been happy with the work of our team. We strive to provide the sort of service you have received so it's great to get recognition for it. We'll be sure to pass on your kind words.
★★★★★ 1/5
GooglePlease return my deposit.
I moved out from the flat on Silverdale on 31st Dec. 2015. And you should return my deposit within 10 days by Teneacy Deposit Scheme.
I'm so disppointed to find you are so irresponsible regrding to ending contract. I remember you guys were so friendly when I made the contract on Mach 2014.
I have never delayed to pay my rent and I kept myself cooperative to you guys while I was living the flat.
I really don't want waste my time to chase you for the deposit and believe that you guys have some morality just like the most ot the Britishes I have met when I was in the UK.
Please reply to my emails and return my deposit as soon as possible.
Youngwoo · 26 December 2016 · Leaders London
Agent replied
Hi there. I have spoken to the branch regarding this and have been informed by the branch manager that we are waiting for you to confirm deposit release. There was damage to the kitchen worktop, and it was agreed during the tenancy that this would come out of your deposit. If you have any further questions please do not hesitate to contact the branch directly.
★★★★★ 5/5
GoogleWorking with Leaders Forest Hill and especially with Selwyn, was an absolute pleasure! During the whole process, Selwyn was really helpful and provided me with all the required information in a timely manner.
George · 26 December 2016 · Leaders London
Agent replied
Hi George, thank you for taking the time to leave a review. We are really pleased you have been happy with the service and will be sure to pass on your kind words to the team.
★★★★★ 1/5
GoogleBefore moving in, we were talking with Selwyn. He was very available, very efficient, we had never seen such a good agent. We were very happy.
When we moved in, we found the house in a very very dirty state. After asking for a receipt or some cleaning for 2 weeks, we found out the cleaning was made a month before we moved in. I believe any clean family cleans at least twice a month - especially when the property is big - so the state of the property was beyond any living state. We asked for proper cleaning and it was refused. We asked the manager of the agency who told us " you refused as you already had taken care of it". We hadn't yet and then asked for some proper cleaning but it was refused, we were told to leave the property as dirty as we found it.
When we moved in, the fridge was not working. Our agent, Ieva, called a couple times some technicians and then gave up. By that time, they had left for some vacation. I found out by calling them myself, as Ieva wasn't doing it. When we threatened to find someone ourselves and ask her manager for reimbursement, it took her 5 minutes to find a technician. That took a whole week without a fridge.
We are still waiting for feedback after the comments we made about the inventory, more than two weeks ago. We also mentioned the bathroom's fan that is not working and didn't get any answer about it.
The wooden walls of the garden are falling apart and toads set up because it is humid and rotting. Again we are waiting for any reaction from the agent, nothing seems to happen.
After all these issues, we thought maybe it was Ieva who was not doing her job efficiently. After emailing the manager, Graeme, it seems to be okay with this and in the same state of mind as her. We are very very disappointed. We were so happy to find some good agent and they just end up being the worst we ever had.
Chloé · 26 December 2016 · Leaders London
Agent replied
Hello Chloé. We are sorry to hear that you have been unhappy with the service provided. I have spoken to the branch who informs me that the fridge has now been repaired and that the notes on the inventory have been updated. We have passed on your other feedback to be dealt with as a matter of urgency and the branch manager will be in touch with you.
★★★★★ 4/5
GoogleSlight issues with the handover of utilities but overall very satisfied with the service which was friendly and efficient
I · 26 December 2016 · Leaders London
Agent replied
Hi there, thank you so much for taking the time to leave a review, and we are pleased you have been satisfied overall with the service.
★★★★★ 5/5
GoogleLeaders particularly Chris Jones and David Montero made sure that our purchase was a positive experience and took such good care of us all the way. We are very indebted to them as this could have been very stressful normally. Truly professional and at the same time friendly helpful and knowledgeable people ! I would reccomend Leaders every time !
Manjula · 26 December 2016 · Leaders London
Agent replied
Hi Manjula, many thanks for taking the time to share your feedback. It has been a delight to work with you, and we hope you are very happy with your new home. We appreciate the recommendation, as well as the mention of Chris and David who will be very pleased with your kind comments.
★★★★★ 5/5
GoogleSelwyn at Leaders Forest Hill was a pleasure to work with. By far the best customer service I've received during my first year in London. I found the listing to be exactly as described and was exactly what I was looking for. Selwyn responded quickly and thoroughly to all of my inquiries throughout the process. Would highly recommend.
Darren · 26 December 2016 · Leaders London
Agent replied
Hi Darren - many thanks for taking the time to leave a review, and for your kind words about Selwyn which we are sure he will be delighted to hear. Leaders strives to provide a great service to all of its customers so we are pleased you are not only happy with the work of our Forest Hill team, but would also recommend us to others.
★★★★★ 5/5
GoogleAs a relatively new landlord I can highly recommend Leaders, they have always been professional and highly efficient. They have let my property in double quick time and the service they offer is second to none.
Peter · 26 December 2016 · Leaders London
Agent replied
Hi Peter, thanks for the kind words. Having Landlords like you, makes our jobs a little easier. David Montero (Branch Manager)
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