Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleThankfully to Lauren Nield i can rate my experience with 5 starts She is always ready to help with maximum efford and very quick. Thank you Lauren
Dear Pavel Markov We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery professional and kind. Always a pleasure when Andy Walsh does a home visit
Dear Ali Cj We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAndy has been reviewing our house for many years now always very friendly and professional. Highly recommended Andy
Dear Claire E We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAndy welch has been inspecting my rental property for some years now and he is always friendly, reliable and professional. Very trustworthy and would highly recommend. Never any issues. :)
Dear Eleni Patsais We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHouse visit by Andy Welch (sorry if I've got your name wrong) always professional, reassuring and speedy
Dear Jacquelyn Hearn We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Aida Pandur! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleChatty and really respectful of our time and space
Dear Trgory, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAndy Welsh is very friendly and respectful. Always a pleasure meeting
Dear Pooja Anur We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAndy Welch is an excellent professional from Leaders, has been viewing the house for many times now, always kind, friendly. Highly recommended!
Dear Tang Wing Kei Jessica We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleZero out of 5 would be too kind I rented one apartment over 4 years with leaders St Albans. They were the least responsive, least helpful agency I’ve dealt with. Systems don’t work. People turnover is high and nothing ever got fixed. They’ve now culminated the entire experience by taking over 3 weeks (to date) to pay back a deposit they said they would pay back as it had been approved. No one answers the phones, the guy who was my contact has left and honestly I think this sums up my entire experience.
Dear David Wills, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleHuge thanks to Samantha and the Leaders team for making my recent purchase that bit easier. Samantha offered a fantastic, friendly service and was very responsive to my calls or emails. Would definitely recommend the team if you're looking to sell your property!
Dear Daniel Fairman We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJade was so unbelievably helpful with our move giving us best advise and helping us getting everything sorted and everyone I spoke to over the phone was so friendly and eager to help I’m very happy with the service provided x
Dear Jorja Riley We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe would like to thank Jade for helping us find a property, it has been a struggle finding a property after months of looking and knock backs, but she has been a blessing.
Dear Khayrul Jaigirdar We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a wonderful experience with Jade from Leaders. She was incredibly helpful, professional, and supportive throughout the process of finding my new home. Her dedication and clear communication made everything smooth and stress-free. I truly appreciate her efforts and highly recommend Jade and the Leaders team!
Dear Gishoth Kumar . P We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleFor the sale of our property, our point of contact from start to finish was Samantha Clifford. Sam was absolutely superb, engaging so well with both us as sellers, but also with prospective buyers. Throughout our marketing process, we dealt with several different agents from another company with the interactions ranging from very poor to average, so when we met Sam, it was so refreshing to meet someone so personable and focused on both our needs as sellers, but more importantly on what the potential purchasers needs were. It was an absolute pleasure to partner with Sam throughout our process and would have no hesitation in recommending Sam and Leaders. Thanks so much Sam, you were superb !
Dear Mark Penn We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLeaders have been great especially Jade, I was looking at another property of theirs and they asked would I like to see this one, and I am now living in it . I had viewed a lot of properties and this just beat the others hands down . Jade was very accommodating with my extra viewings and times as I work full time. Thank you Leaders for my perfect little house in a fantastic location, and the ongoing support is second to none. Well deserved 5 Star review
Dear Elizabeth Schofield We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMegan has been absolutely outstanding throughout, very professional and helpful in every way we needed. Highly recommend
Dear Keeley Mcferran We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAmazing experience from start to finish from Megan down at the Leaders Sevenoaks, she was really helpful and quick to inform us as and when all the steps progressed, with great communication throughout making it a easy and stress free transition. Thank you for all you help Megan
Dear Winchy X Skillz We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLeaders have been managing a rental property for a few years now and are doing a fantastic job. Shout out to Megan for making everything super simple!
Dear James Wilkinson We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMegan has communicated well at every stage, and was great at showing round viewings in a professional manner. Thank you
Dear James Penn We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMegan has been very helpful with quite a stressful move! She made the impossible possible and kept in contact with me every step of the way. Thanks Megan!
Dear Akech Kissi We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHannah Nuckley has been a real star looking after me and my property 1, 101 Grove Lane. She is a wonderful person, fast responder and efficient property manager. I wish her all the success in her future professional career …
Dear Michael Henein, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
5/5
GoogleStiina was polite, respectful and efficient. The visit didn't take long but she picked up on the salient points before I needed to mention them. All in all, a quick, easy and pleasant experience.
Dear Louise Bensaid We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleIt was an amazing experience, Lucy, James, and Macy are really kind and professional. I highly reccommend to use this lettino agency.
Dear Carmela We greatly appreciate your 5-star review and the time you took to share your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
