Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleMy experience with the agency has been really really positive. The agent who followed me, Selwyn, has been really kind and patient during all the referencing and renting process, clarifying all my queries and helping me with all the information. I’ve been able to move in a short period of time and everything went really well.
5/5
GoogleLeaders have been very helpful over the last year and a half that I've been dealing with. Lydia, at the Forest Hill branch, has time and again dealt with our household requests and queries efficiently and professionally and been a real asset to the company. Great agent, great agency!
Hi Latimo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Forest Hill.
5/5
GoogleI rent one of the properties that it is in Forest Hill! Selwyn (one of the agents) was really helpful as I was looking desperately to find a house! He supported me with the online applications and whenever I need his help, he is very supportive and responding to my calls and emails immediately! I feel very satisfied with Leaders agency and I would definitely recommend it to everyone who looks for a property in this area!
Hello Zina, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your experience with Leaders Forest Hill. If you have further needs or questions, please reach out.
5/5
GoogleNikki at Leaders was really helpful and friendly from start to finish. She was always available for queries and got back to us really quickly.
Hi Emma, we're pleased to hear you had such a positive experience with the Leaders team at Forest Hill. Our staff always aim to provide our customers with the highest level of service possible and we're happy that Nikki has been able to offer so much help and assistance to you. We will pass these comments onto her. Kind Regards, Leaders
5/5
GoogleLeaders Forrest hill provided me with a great service when finding out the essentials in renting property. James in particular was a great helping hand with any questions I needed answering as well as making sure we were up to date on everything.
Hi Elliot, thank you so much for your positive comments about Leaders Forest Hill! Here at Leaders our staff always aim to provide the highest level of service to our customers and it's great to read that James has been able to do this and deliver such a positive experience. We will ensure that your comments are passed onto James who I know will be delighted to receive such great feedback. Kind Regards, Leaders
1/5
GoogleThe initial process to viewing and renting house was very smooth but as soon as moved into the property the service was absolutely horrendous and very stressful. Simple requests were refused, we had to chase for weeks and weeks for basic safety/maintenance items to be done that Leaders told us on day of moving in that they wanted to fix. On asking if we could safely store the landlord’s lightshades as we were bumping our heads on them (and to use our own) our property manager told us ‘no’ and that we shouldn’t have rented the house if they were going to be a problem even though they weren’t in place when we viewed the property! We fed back to management several times on our various issues and they couldn’t care less. I would NEVER use Leaders again.
Hi Lelia, many thanks for leaving us your honest feedback, we are sorry to hear that you are not happy with the service you have received. After contacting the branch manager I understand that all outstanding issues have now been resolved, however should you want to discuss this further please contact the branch manager directly. Many thanks, Leaders
5/5
GoogleSelwyn showed me round the property and was a pure joy. really giving me time in each room to really see what I would be living in. Great energy and smile - really put a confidence into the viewing. The flat was a little out of our price range or we would 10000% be signing for the place! Would recommend to anyone !
Thank you very much for your positive review!
5/5
GoogleSelwyn Pacheco was our agent for our latest move. It was the quickest, least stressful housemove we've ever had. He was very professional and answered all our questions. He let us know straightaway that our offer had been accepted on the day. Would recommend!
Hi George, thank you so much for your positive comments about Selwyn within the Leaders Forest Hill office. As a business we love to hear such wonderful feedback from customers about their experience with us and so we're delighted to learn of high level of assistance and support offered to you by Selwyn during your dealings with him. We will pass your comments onto Selwyn so he is aware of your thanks. Kind Regards, Leaders
5/5
GoogleMy recent move was one of the easiest things I’ve done this year, Selwyn was amazing, he was punctual and very professional during viewings and he made himself available to answer my many questions. I was able to move within two weeks of viewing the property. The property itself was exactly as described on the website. the website itself was clear, easy to understand and navigate. The process was very electronic. I was able to send documents and complete requests on the go. I would definitely recommend Selwyn and his team at leaders to anyone looking for a smooth move.
5/5
GoogleSo far so good with our Leaders forest hill experience. James Henman has been on hand for all our needs and has been in contact with any new properties that match our criteria, would highly recommend!
Hi Sasha, we are so happy to read that James and the team at Forest Hill have been able to provide you with such a positive experience during your property search! We hope the team can continue to provide such a great service moving forward and that they are able to help find the perfect property for you! Kind Regards, Leaders
5/5
GoogleI'll paint a picture for you. I had probably visited over 20 flats, most of which did not look anything like the photos on estate agency websites. Moreover, the majority of the letting agents I met with were either unkind, didn't want to be there, or as trustworthy as used car salesmen. Then, I came upon a listing (which was accurately represented) and the two agents I worked with James and Selwyn were the best. They worked out a great deal for me, and made sure I was happy with what I was getting. Not to mention Selwyn worked on my deal until 10pm the same day I viewed the property. If this doesn't represent quality service, I'm not sure what does.
Hi Jaxon, we're so glad that you had such a wonderful experience with James and Selwyn during your experience with the Leaders team at Forest Hill. As a business we recognise the importance on providing a high level of customer service and are delighted that Selwyn and James have been able to provide you with such a great level of service and also that they have been able to go above and beyond where necessary. We will ensure that your comments are passed onto them both. Kind Regards, Leaders
5/5
GoogleThe staff at Leaders Forest Hill are, friendly and helpful. They deserve 5 stars. I told Selwyn my requirements and he listened and delivered! I will definitely be using you guys again in the future, thank you :-)
We appreciate your positive review about your recent experience with us!
5/5
GoogleDean was fantastic. He was very attentive and responsive. We really appreciate all the help he gave us to find and secure the perfect property. Many thanks
5/5
GoogleSuper efficient,sorted me out quickly and were very professional. I worked with Caitlin who was very friendly and keen to make sure me and my family's needs were met. Would recommend.
We appreciate your positive review about your recent experience with us!
5/5
GoogleWow what what a duo! Selwyn and Lydia dealt with re-renting the flat so efficiently! Very impressive as they done it in a day turn around...Excellent service!
Hi Lauren, thank you for your kind words and this wonderful review about Selwyn and Lydia within the Forest Hill office. We're so pleased to read of the exemplary level of service that they have been able to provide you with and also that they had been able to re-let your flat so quickly! We will relay your comments onto Selwyn and Lydia who we know will be delighted to receive such amazing feedback. Kind Regards, Leaders
4/5
GoogleWe have been dealing with Selwyn and Lydia for years. They have both been very professional and always calm us down when we are stressed in between tenancies and our flat is empty. They always find us tenants and so far always nice ones. They help guide us through the rules too. We have been with them for nearly ten years!
Hi Marisa, thank you so much for your positive comments about Leaders Forest Hill. I am so thrilled at the level of service and support the team have been able to offer you in your time with us, I hope that they can continue to provide you with such high level of service moving forward. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleLeaders were extremely helpful through out the whole letting process. As tenants, they provided us with every scrap of information we could possibly need and were always there to answer questions when needed! Selwyn in particular was brilliant, he made sure the whole process was as easy as it could be and went as smoothly as possible. Since moving in, again they've always been there to answer questions when needed and are always pleasant to deal with. Couldn't recommend them more.
Hi Charlie, your wonderful feedback and rating mean a lot to us.
5/5
GoogleWe have no complaints regarding the service from Leaders. Everything is dealt with promptly. Happy to recommend them to other Landlords. Amie is currently managing our property and we are very happy with her
We appreciate your positive review about your recent experience with us!
5/5
GoogleThe team at Leaders are so kind and helpful. My property was dealt with by James who was really reassuring and helpful throughout. Would highly recommend for both buyers and letters.
Hi Steve, thank you so much for your positive comments about Leaders Forest Hill! We are so pleased to read that James has been able to provide you so much support and assistance throughout your dealings with him! We will ensure your comments are relayed onto James. Thanks again for taking the time to leave us this review along with your recommendation! Kind Regards, Leaders
5/5
GoogleSuch a great company and the customer service was great. Selwyn Pacheco excellent to deal with during my property search. He found some great apartments that met my criteria. Highly recommend searching through Leaders.
Hi Peter, we're happy to read that you have had such a positive experience with our team and that Selwyn was so supportive during your property search. I will ensure that your comments are passed on. Our customers recommendations mean so much to us as a business and we are delighted to have earned yours. Thank you for taking the time to let us as well as other customers know about your experience. Have a great day! Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleThey're the best letting agency we have come to use and we can't be more thankful after the nightmares we have had with some other ones! Communicating with Amie is fast and easy and she really keeps in touch with us should we need anything or if anything is wrong. Thanks very much Leaders for making renting far more easier! - As it should be!
Hi Paulyne, we are very happy to read that the team at Forest Hill have been able to provide you with such a positive experience and we are so delighted that the team have been able to help make the renting process as easy as possible for you. If there is anything we can do to help in future then please don't hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleGood experience with Leaders, Dean was helpful and informative letting us in and out the property at the times we needed throughout the sale. Speedy contact with the seller with no messing about, had an offer accepted quickly and felt looked after from start to finish. Also CPFC fans so obviously they are good bunch of people.
5/5
GoogleWe have been tenants with Leaders for about 2 years now. The staff are helpful and friendly at all stages of the process. Our agent Selwyn Pacheco worked hard to find us a selection of nice properties to rent in the area and didn't give up until he found the best one for us.
Hi there Asahi, we are so happy to read such a great review about Leaders Forest Hill. Our staff always aim to provide the highest level of service and we are delighted to read that Selwyn was able to do this throughout your dealings with him. We will ensure your comments are relayed onto Selwyn. We really hope you continue to enjoy renting with us. If there is anything else we can do for you at all, please do not hesitate to ask! Kind Regards, Leaders
5/5
GoogleFirst time renting a property and the service I received was outstanding. A special mention to James who was particularly helpful through this trancision period. Keep up the great work guys.
Hi Mark, thank you for this great review. We're happy you found James to be so supportive during your experience with Leaders at Forest Hill and we're delighted he has been able to provide you with such a great level of service. We will ensure your comments are passed onto James and the team at Forest Hill so they are aware of your thanks for their assistance. Kind Regards, Leaders
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
