Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
4/5
GoogleI have been very happy to work with Leaders team through a tricky period in my property management when they were always reassuring and able to offer to help. They provide a very good service.
Hi Anna, thank you for your kind comments, reviews like this give us motivation and help us ensure we continue to provide high-quality service!
5/5
GoogleFound a great flat with Leaders. Selwyn who was our estate agent was fantastic in sorting it out as quickly as possible for us and was great with answering any questions we had! :)
Hi Stefanie, we really appreciate your positive review and our high star rating. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help.
5/5
GoogleSelwyn was my contact and he has been helpful and amazing to work with! Always there with answers and assistance where required. Would happily work with him or Leaders again in future!
Lungwang, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleMoving to London for the first time and was helped through the difficult process by Selwyn. He was very attentive to my needs as a tenant and even went so far as to respond to my questions out of hours in a very personable and prompt manner. Highly recommend that anyone looking to rent in south east London use Leaders, and would like to especially thank Selwyn and his colleague Michael (who kindly showed me the property and answered all questions without hesitation) for their help. Selwyn was professional and very quick off the mark, helping me secure accommodation on an extremely tight deadline. Admin fees are extremely competitive compared to other Lettings agents, and Leader's position as a nationwide company made them a trustworthy and secure option. Thank you Selwyn!
Hi Luke, thank you for taking the time to leave us such an excellent review. Here at Leaders our staff always aim to deliver the highest level of service wherever possible and we are so happy to read that Selwyn and Michael within the Forest Hill branch have been able to do this by providing you with such exemplary service to you throughout your dealings with them. We will ensure your comments are relayed onto Selwyn and Michael who I am sure will be thrilled to read such kind words about them. If there is anything else we can do for you at all, please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleSo pleased with how smoothly this whole process has been. Great service, polite and professional. Love my new home. Thanks especially to Selwyn.
Hi Natasha, thank you for your wonderful review! We are really glad you had such a great experience with us.
5/5
GoogleGreat, friendly service without any hassle! Michael and Selwyn were both great!
Hi James, we appreciate your positive review about your recent experience with the team at Forest Hill. We're delighted to see that the team have been able to achieve such a high star rating and we're happy to hear how great Michael and Selwyn have been during your dealings with them. We will pass these comments onto the team. Kind Regards, Leaders
5/5
GoogleI rented a flat through Leaders and Selwyn Pacheco was superb and so helpful. He made the whole process super easy! Highly recommended!!!
5/5
GoogleReally great service from the Forest Hill branch. Received some very helpful advice on what could be done on my flat to maximise the rental. Everything that I needed to organise to be able to rent, was clearly explained, and I have been helped every step of the way. A special thanks to Jenny Holland, who has always been there for me, and has given me great support.
Hi Toby, we are so pleased you enjoyed your visit to Leaders Forest Hill!
5/5
GoogleVery good place, I would recommend going to Leaders! Caitlin was particularly pleasant and helped my move go smoothly. Many thanks Leaders!
Hi Abi, thank you so much for your high rating!
4/5
GoogleSelwyn was excellent in helping me secure the flat and always responded in a timely manner to any question I had. Moving can be quite stressful but Selwyn and Leaders made sure it was not complicated at all. Great service. Highly recommended.
Hi Kai, we're so glad that we were able to go above and beyond your expectations!
5/5
GoogleLeaders Forest Hill showed nothing but support and professionalism throughout our letting process. They were efficient and always quick to respond but always with the friendliest of manner. Selwyn, our main contact at Leaders was brilliant! He was so organised and yet incredibly warm and amiable. It's not an experience I am used to with estate agents! I was able to put my trust in him and his expertise in full knowledge the job would be done t a very high standard. He also really looked after us as tenants. Many thanks to Selwyn and all at leaders, Jessica Murrain
Hi Jessica, we are so happy to read such a great review about the team at Leaders Forest Hill! we're delighted to read that you found our staff to be so supportive during your experience especially due to your experiences with other estate agents and that Selwyn was able to provide such exemplary service. I will ensure that your comments are passed onto the team and Selwyn so they are aware of your thanks. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleAmazing service from the team at Forest Hill especially from the Branch Manager David Lewis who gave me some great advice on my BTL portfolio. By far the best service i have had in 30 + years in this business.
Hi Debbie, thanks for your praise and kind comments about our team. We are delighted that we have been able to provide you with such a positive experience! Thanks again, have a great day.
5/5
GoogleThis was our first time using Leaders and I have to say the customer service was outstanding. The whole team at Forest Hill are very friendly and professional, Selwyn in particular was fantastic. I highly recommend Leaders.
Hi Sarah, thank you so much for the positive review!
5/5
GoogleSelwyn is very trustworthy, flexible, very approachable, helpful and a font of local knowledge. He seems to find good tenants. Much appreciated for new tenants after five years.
Hi Kimon, thank you for taking the time to leave us a review we're delighted that we were able to provide you with such a positive experience. Thank you again for your feedback - we hope to see you again soon.
5/5
GoogleDealing with Selwyn of Leaders really was one of the best letting agent experiences I've had. Always friendly and quick to respond to any queries, and helped us smoothly transition into our new home.
Hi Lucy, we're happy to hear you had such a positive experience with our team at Forest Hill. I will ensure that your comments are passed onto the team and Selwyn so they are aware of your kind feedback. If there is anything the team can do to help in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleFriendly, efficient and productive team. Many thanks to Jenny, Selwyn and Caitlin for finding me tenants for four rooms out of six in a week time! Lets keep the wave moving forward! Best
Thank you very much for your positive review!
5/5
GoogleAll the staff at Leaders are very professional and friendly. Selwin was the letting agent I dealt with he was friendly, prompt and efficient and made the whole process smooth and easy. Great service!
5/5
GoogleWe have received a great service from Leaders who have been extremely helpful and responsive with dealing with our search for a new rental. A special mention to Selwyn who could not have been more helpful and friendly! Thank you Selwyn :)
Hi there, we are so happy to read such a great review about the team at Leaders Forest Hill! We are so pleased to read of the exemplary level of service that Selwyn has been able to provide you throughout your property search. If there is anything else we can do to help in future then please do not hesitate to get in touch! Kind Regards, Leaders
5/5
GoogleI have recently just moved house and Selwyn at leaders forest hill was the guy who helped me to find my new beautiful home. Any question or queries I had, Selwyn was very efficient in getting it sorted and was always willing to help when needed to make my move as smooth as possible. Overall I had a fantastic experience and would definitely recommend!
Hi Hollie, thank you so much for sharing your positive experience. We are really glad you feel satisfied with the service you received! All of us here hope you are really happy in your new home. If there is anything else we can do for you, please do not hesitate to ask! Many thanks, Leaders
5/5
Google1st class service from Leaders!!! Would definitely recommend to anyone looking to rent. Selwyn made process so simple! Much appreciated and Thank you :-)
Hi Jay, we are so happy to read such a great review about Leaders Forest Hill!
5/5
GoogleMassive thank you to the team at Forest Hill. Special meantions to James and Selwyn they made my move so simple.
Hi Grace, we are pleased you have had such a positive experience with the Leaders team at Forest Hill and are so happy to hear that James and Selwyn were able to help make your move so simple. We will relay these comments onto them so they are aware of your thanks. We wish you all the best moving forward. Kind Regards, Leaders
5/5
GoogleSelwyn provided great service as a letting agent from start to finish. He was friendly, professional, and extremely responsive. We had many questions throughout the process, but Selwyn was great at providing us with the info we needed and incredibly patient. Thanks for ensuring the rental process went as smoothly as possible!
5/5
GoogleThe team at Forest Hill are the best! Great attention to detail in finding me what i want! Special mention to Selwyn Pacheco -many thanks for making it so easy!
5/5
GoogleSelwyn Pacheco is the Best Letting agent I have ever used to find a home! He made the process so simple! Great communication and always there to help - Number 1 for Customer Service!
Hi Jessica, we're happy to hear you had such a positive experience with our team!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
