5/5
GoogleGood company and good agents, Selwyn has been really helpful and is making the whole renting process easy and straight forward.
Trusted Agent profile · Surrey, Hampshire, West Sussex and more
Leaders estate agents in London, St Albans, Worthing and 13 more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
Landlords1 review
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Tenants1 review
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Our offices
Leaders's 20 offices, most reviewed first. Each has its own page.
- Leaders London9-13 The Facade, Devonshire Road, SE23 3HA1,273 reviews · 1,273 on Google (4.9)60 in the last 90 days
- Leaders St Albans50 London Road, AL1 1NG817 reviews · 816 on Google (4.6)9 in the last 90 days
- Leaders Worthing53 Chapel Road, BN11 1EG570 reviews · 570 on Google (4.6)12 in the last 90 days
- Leaders Croydon (312 High Street)312 High Street, CR0 1NG420 reviews · 418 on Google (4.2)14 in the last 90 days
- Leaders Bromley20 - 21 Church Road, BR2 0EG339 reviews · 339 on Google (4.8)18 in the last 90 days
- Leaders Chichester3 Northgate, PO19 1BA322 reviews · 322 on Google (4.5)21 in the last 90 days
- Leaders Sevenoaks137d High Street, TN13 1UX280 reviews · 280 on Google (4.7)18 in the last 90 days
- Leaders Weybridge45 Baker Street, KT13 8AE275 reviews · 275 on Google (4.6)3 in the last 90 days
- Leaders Surbiton19/21 Claremont Road, KT6 4QR211 reviews · 211 on Google (4.6)12 in the last 90 days
- Leaders Cranleigh228 High Street, GU6 8RL75 reviews · 75 on Google (4.6)0 in the last 90 days
- Leaders Croydon (57 Lower Addiscombe Road)57 Lower Addiscombe Road, CR0 6PQ2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (Canute Castle)Canute Castle, Canute Road, SO14 3FH2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (13 London Road)13 London Road, SO15 2AE2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (363 Bitterne Road)363 Bitterne Road, Bitterne Village, SO18 5RR2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (12 High Street)12 High Street, Eastleigh, SO50 5LA2 reviews · 0 on Google0 in the last 90 days
- Leaders Fenstanton7 Rookery Place, PE28 9LZ1 reviews · 0 on Google0 in the last 90 days
- Leaders Ocean VillageCanute Castle Canute Road, SOUT1 reviews · 0 on Google0 in the last 90 days
- Leaders Sutton2-4 Mulgrave Road, SM2 6LE1 reviews · 0 on Google0 in the last 90 days
- Leaders Waterlooville55-59 London Road, PO7 7EX1 reviews · 0 on Google0 in the last 90 days
- Leaders Woking14 Commercial Way, GU21 6ET1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 4,568 reviews on Google only. Show every review
Google5/5
GoogleLeaders Forest Hill are the best! Selwyn always finds me excellent Tenants for my home. Thank you!
Agent replied
Hi Linl, we're happy to hear you had such a positive experience with our team!
5/5
GoogleAmie has managed our property in Kinver Road for a number of years and l cannot praise her enough for both her professionalism and friendliness. David
Agent replied
Hi Artblack 45, thank you so much for your positive comments about Leaders Forest Hill!
5/5
GoogleLeaders was great, very quick when dealing with an issue in my property. Lydia was very helpful and would recommend them to any landlord!
Agent replied
Hello James, we appreciate you taking the time to leave us this feedback. Thank you for the high star rating!
5/5
GoogleSelwyn was excellent... would definitely recommend to friends and family!
Agent replied
Hi Dexter, thank you for taking the time to let us know about the service you have received. We are delighted to read that Selwyn has provided such exemplary service to you. We hope you have a great day! Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleWe had the pleasure of dealing with Selwyn whilst we were looking for a new rental property. Having had a poor and stressful experience with our current estate agents, Selwyn was a breath of fresh air. He was attentive, dedicated, and genuinely passionate about helping us find a property that was perfect for us and within our budget. We felt that he consistently went above and beyond to make us feel valued, and he is truly a credit to Leaders. Thank you Selwyn!
Agent replied
Lisa Edwards, thank you for your kind words and this wonderful review!
5/5
GoogleExtremely professional and a pleasure to deal with. A huge thanks to Michael and Selwyn for all of their help!
Agent replied
Hi Malika, thank you for taking the time to leave a review about your recent experience with the team at Forest Hill. We will pass your comments onto Michael and Selwyn so they are aware of your thanks. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleVery efficient service. Selwyn went out of hes way to make sure the move went smoothly.
Agent replied
Hi Curwin, we appreciate your positive review about your recent experience with the team at Forest Hill, thank you for taking the time to provide us with this. I am pleased that Selwyn has been able to provide such exemplary service to you. I will ensure that your comments are passed on. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleSelwyn, is really helpful and helped make sure our move was as simple as possible
Agent replied
Hi Daniel, thank you for sharing your positive experience! We're happy to hear that you found Selwyn to be so supportive throughout your dealings with him. We will pass this feedback onto him. Please do not hesitate to get in touch if there is anything further we can do to assist. Kind Regards, Leaders
5/5
GoogleI would like to thank Lydia and Selwyn cause they were really helpful with us. Hope this will continue like this!
Agent replied
Hi Georgios, thanks for this review. We are so pleased that Lydia and Selwyn have been able to provide you with so much support and assistance. We really hope the team can continue to provide you with a level of service that you are happy with moving forward. Kind Regards, Leaders
5/5
GoogleA huge thank you to Selwyn Pacheco for all his hard work for finding me a perfect London pad. He was extremely pleasant and not pushy like other Estate Agents I have encountered in the past!
Agent replied
Thank you very much for your positive review!
5/5
GoogleLeaders are always timely and helpful in their responses to my queries. Lydia especially is always friendly and helpful and always gets answers to me quickly. Thanks!
Agent replied
We appreciate your positive review about your recent experience with us! We are pleased that you have enjoyed your experience so far with our Forest Hill team.
4/5
GoogleFriendly and informative service provided by both Michael and Selwyn both by email, phone and in person. Made the whole process very smooth.
5/5
GoogleSelwyn, Jenny and Lydia are ace. I've loved working with them, simple, hassle free and they treat you and your property with the best care! Selwyn goes above and beyond to do the best for me and is proactive and fun at the same time. I thoroughly appreciate it. Five star service!
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
GoogleGreat customer service and attention to detail. Lydia has been a star whilst we've been renting in New Cross and would definitely recommend her!
Agent replied
Hi Julie, we're glad to hear you enjoyed your experience with us.
5/5
GoogleHad a great experience with Leaders - Selwyn, especially, was fantastic and has been most helpful at every step.
Agent replied
Hi Nick, thank you so much for your positive comments about Leaders Forest Hill. We are pleased to read that Selwyn has been able to provide you with such a great level of service and offer so much support and assistance to you. We will ensure your comments are relayed onto Selwyn and the team. Kind Regards, Leaders
5/5
GoogleCompetitive and clear advice. Selwyn Pacheco went above and beyond to explain the letting process, recommend.
Agent replied
Hi John, We appreciate your positive review about your recent experience with the team at Forest Hill. I am so delighted to read of the exemplary service that Selwyn has been able to provide you, I will ensure that your comments are passed onto him. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleExcellent service from start to finish from agent Selwyn Pachecho. Really good service and when there was any issue’s it was resolved immediately, even when he was out of office. A key example of this is when i left my keys inside my property and Selwyn replied to my query, and was at my property within an hour on a SATURDAY. I have no hesitation in recommending them to anyone i know.
Agent replied
We are so happy to read such a great review about the team at Leaders Forest Hill! I am pleased that Selwyn the agent was able to resolve any issues at the earliest opportunity for you. I will ensure that your comments are passed onto Selwyn. Thank you for taking the time to provide us with your feedback. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleExcellent service so far, Selwyn is quick to respond to any query, friendly and willing to help with any questions we have had. Thanks Selwyn!!
Agent replied
Hi Laura, thank you for your kind review. We are delighted you are happy with the service you have received during your experience with Selwyn at Leaders in Forest Hill, we will pass on your comments to Selwyn so he is aware of your thanks. If there is anything else we can do to assist then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleI have been using Leaders for a few years and I am happy with the service they provide. The lettings team, in particular Lydia, is very professional, friendly and helpful. Steven Matthews
Agent replied
We appreciate your positive review about your recent experience with us!
4/5
GoogleSelwyn was amazing in the process! Highly recommend communicating with him.
Agent replied
Hi Victoria, we appreciate your positive review about your recent experience with us! We are pleased to read that Selwyn was so great throughout your dealings with him, we will pass on your comments to him and the team. Kind Regards, Leaders
5/5
GoogleSelwyn was really helpful throughout the whole renting process, he was very kind and would hear out our concerns whenever we had them.
Agent replied
Hi Alex, thank you for taking the time to leave us a review about your recent experience with the team at Leaders Forest Hill. Our team strives to deliver the highest level of customer service and we are so glad you found this to be the case during your experience. I will ensure that your comments are passed onto Selwyn and the team. If there is anything we can do to help in future then please reach out. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleSelwyn at Leaders Forest Hill was our agent for our latest move. It was the quickest, smoothest, least stressful housemove we've ever had. He was knowledgable, very polite and enthusiastic. Answered all our questions. He let us know that our offer had been accepted on the day of viewing. All paperwork was completed fast. After many dissapointing experiences from other agencies, we were very happy with this particular agency's work ethics. Would recommend.
Agent replied
Hi Viktoria, thank you for your wonderful review. We are delighted to read how much assistance and support that Selwyn has been able to offer you throughout your property search and application. We recognise what a complicated and stressful process this can turn into but are pleased that Selwyn had been able to ensure this all ran smoothly for you. We will ensure your comments are passed onto Selwyn and the team. Kind Regards, Leaders
5/5
GoogleVery helpful property management from Lydia, sorts any problems that arise calmly and efficiently. Accounts are clear and accurate. A good service all rounday.
Agent replied
We appreciate your positive review about your recent experience with us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Leaders
Which Leaders office has the most reviews?
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
Where are the Leaders offices?
The 20 Leaders offices, by town:
- Bromley: 20 - 21 Church Road, Bromley, Kent, BR2 0EG
- Chichester: 3 Northgate, Chichester, West Sussex, PO19 1BA
- Cranleigh: 228 High Street, Cranleigh, Surrey, GU6 8RL
- Croydon (312 High Street): 312 High Street, Croydon, Surrey, CR0 1NG
- Croydon (57 Lower Addiscombe Road): 57 Lower Addiscombe Road, Croydon, Surrey, CR0 6PQ
- Fenstanton: 7 Rookery Place, Fenstanton, Cambridgeshire, PE28 9LZ
- London: 9-13 The Facade, Devonshire Road, London, SE23 3HA
- Ocean Village: Canute Castle Canute Road, Ocean Village, Hampshire, SOUT
- Sevenoaks: 137d High Street, Sevenoaks, Kent, TN13 1UX
- Southampton (12 High Street): 12 High Street, Eastleigh, Southampton, Hampshire, SO50 5LA
- Southampton (13 London Road): 13 London Road, Southampton, Hampshire, SO15 2AE
- Southampton (363 Bitterne Road): 363 Bitterne Road, Bitterne Village, Southampton, Hampshire, SO18 5RR
- Southampton (Canute Castle): Canute Castle, Canute Road, Southampton, Hampshire, SO14 3FH
- St Albans: 50 London Road, St Albans, Hertfordshire, AL1 1NG
- Surbiton: 19/21 Claremont Road, Surbiton, Surrey, KT6 4QR
- Sutton: 2-4 Mulgrave Road, Sutton, Surrey, SM2 6LE
- Waterlooville: 55-59 London Road, Waterlooville, Hampshire, PO7 7EX
- Weybridge: 45 Baker Street, Weybridge, Surrey, KT13 8AE
- Woking: 14 Commercial Way, Woking, Surrey, GU21 6ET
- Worthing: 53 Chapel Road, Worthing, West Sussex, BN11 1EG
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
