4/5
GoogleCouldn’t have been more helpful, excellent service
Trusted Agent profile · Surrey, Hampshire, West Sussex and more
Leaders estate agents in London, St Albans, Worthing and 13 more
★★★★★
4,589 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
Landlords1 review
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Tenants1 review
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Our offices
Leaders's 20 offices, most reviewed first. Each has its own page.
- Leaders London9-13 The Facade, Devonshire Road, SE23 3HA1,273 reviews · 1,273 on Google (4.9)60 in the last 90 days
- Leaders St Albans50 London Road, AL1 1NG817 reviews · 816 on Google (4.6)9 in the last 90 days
- Leaders Worthing53 Chapel Road, BN11 1EG570 reviews · 570 on Google (4.6)12 in the last 90 days
- Leaders Croydon (312 High Street)312 High Street, CR0 1NG420 reviews · 418 on Google (4.2)14 in the last 90 days
- Leaders Bromley20 - 21 Church Road, BR2 0EG339 reviews · 339 on Google (4.8)18 in the last 90 days
- Leaders Chichester3 Northgate, PO19 1BA322 reviews · 322 on Google (4.5)21 in the last 90 days
- Leaders Sevenoaks137d High Street, TN13 1UX280 reviews · 280 on Google (4.7)18 in the last 90 days
- Leaders Weybridge45 Baker Street, KT13 8AE275 reviews · 275 on Google (4.6)3 in the last 90 days
- Leaders Surbiton19/21 Claremont Road, KT6 4QR211 reviews · 211 on Google (4.6)12 in the last 90 days
- Leaders Cranleigh228 High Street, GU6 8RL75 reviews · 75 on Google (4.6)0 in the last 90 days
- Leaders Croydon (57 Lower Addiscombe Road)57 Lower Addiscombe Road, CR0 6PQ2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (Canute Castle)Canute Castle, Canute Road, SO14 3FH2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (13 London Road)13 London Road, SO15 2AE2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (363 Bitterne Road)363 Bitterne Road, Bitterne Village, SO18 5RR2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (12 High Street)12 High Street, Eastleigh, SO50 5LA2 reviews · 0 on Google0 in the last 90 days
- Leaders Fenstanton7 Rookery Place, PE28 9LZ1 reviews · 0 on Google0 in the last 90 days
- Leaders Ocean VillageCanute Castle Canute Road, SOUT1 reviews · 0 on Google0 in the last 90 days
- Leaders Sutton2-4 Mulgrave Road, SM2 6LE1 reviews · 0 on Google0 in the last 90 days
- Leaders Waterlooville55-59 London Road, PO7 7EX1 reviews · 0 on Google0 in the last 90 days
- Leaders Woking14 Commercial Way, GU21 6ET1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 4,568 reviews on Google only. Show every review
Google5/5
GoogleThank you to the Forest Hill team for all their efforts and special mention to the Branch Manager David Lewis for his expert advice in dealing with a difficult situation. Much appreciated.
Agent replied
Hi Lawrence, we're so glad that we were able to go above and beyond your expectations!
5/5
GooglePrompt and helpful service, especially for me that just arrived to the country! Special credit to Mr. Selwyn.
Agent replied
Hi Leobert, thank you so much for your high rating!
5/5
GoogleThanks - working with Selwyn was the best agent experience yet!
Agent replied
Hi Phoebe, Thank you for taking the time to let us know about your positive experience with the Leaders Team at Forest Hill. I will ensure that your comments are passed onto Selwyn. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleExcellent service from Michael - he really went over and beyond to find me a dream flat! Thank you :-)
Agent replied
Hi Masackia, we are very happy we could provide you with a positive experience!
4/5
GoogleFriendly and responsive staff. Thanks Selwyn for your help and assistance!
5/5
GoogleAlways had great tenants since using Leaders and Selwyn has been so helpful every time I have contacted him- emails answered immediately and nothing ever too much trouble. Very professional company.
Agent replied
Hi Alison, we are so pleased you enjoyed your visit to Leaders Forest Hill!
5/5
GoogleIt was an excellent service, Selwyn Pacheco is a great agent, and helped me until I found the right property for me. 100% recommended!!!
Agent replied
Hello Carlos, many thanks for taking the time to share your feedback. We're really pleased you found the service to be excellent and that you would recommend us to others.
5/5
GoogleSelwyn was a total legend through the whole process! Great stuff
Agent replied
Hi Christopher, thank you so much for your high rating!
5/5
GoogleSelwyn went above and beyond throughout the various application stages. He kept us and the landlady in the loop on everything as made the process smooth and seamless
Agent replied
Hi Daniel, it's experiences like yours that really keep us motivated to continue to deliver great service. We look forward to seeing you again, have a great day.
5/5
GoogleThey really made my life easy to find a flat with best service and support you can get. Special thanks to Selwyn for his support on dedication during that period.
Agent replied
Hi Hamed, we're happy you found our staff to be so supportive during your experience here at Leaders Forest Hill.
5/5
GoogleExcellent service as ever from Leaders in Forest Hill. Selwyn Pacheco was particularly helpful in getting our flat let quickly.
Agent replied
Hi Richard, thank you for your kind words and for leaving us such a positive review! We look forward to your next visit - have a great day.
5/5
GoogleLydia and the team at Leaders Forest Hill have been easily the most responsive, most helpful landlords that I have rented from. Any queries or problems with the flats were resolved in good time and when we moved out they were again incredibly helpful.
Agent replied
We appreciate your positive review about your recent experience with us!
4/5
GoogleI found a flat through Leaders and found them to be helpful, informative and less pushy than some other agents.
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
GoogleLeaders - and specifically Selwyn - were an absolute pleasure to work with, made the flat search and paperwork a breeze to complete. Highly recommend.
Agent replied
Hi Rob, thank you so much for your high rating!
5/5
GoogleAttentive and friendly service, Selwyn carefully guided us throughout the process and made the experience very easy.
Agent replied
Hi Rob, we're delighted to read such a great review about Leaders Forest Hill! We can't wait to see you again, have a great day.
5/5
GoogleI initially met Selwyn of Leaders - Forest Hill, when he showed my husband and I around a flat. It was immediately apparent that he was a nice guy, and not at all interested in being a typical pushy letting agent. He was informative and seemed genuinely interested in what we were looking for. A week later we put in an offer on a property to let. Selwyn was out of the office that day but set up a WhatsApp group to communicate with us through. Every question we had over the following 6 weeks was answered immediately. After we moved in, we were messaged again asking whether the flat was ok. I've never experienced this level of attention, and having the lines of communication open made our move incredibly smooth. Thank you Leaders and Selwyn.
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
GoogleAlways had a great service Lydia in particular always manages to sort any issues we had quicker than we could have ever expected. Always goes the extra mile
5/5
GoogleHave dealt with Jenny and Tope @ Leaders Forest Hill for some time now. Can highly recommend their team, always friendly and professional.
Agent replied
Hi Kasia, thank you for sharing your positive experience!
5/5
GoogleVery good experience with the agency. Selwyn Pacheco was our agent, very helpful and patient with all our questions.
5/5
GoogleBig thanks to Selwyn for his support and advice in locating and securing a new rental in Forest Hill. His services are highly recommended!
Agent replied
Alexandra Keramidas, thank you so much for the positive review!
5/5
GoogleExcellent customer service! Selwyn went over and beyond! Thank you So much!!!
5/5
GoogleAs a relatively new tenant who was anxious about using a letting agency I could not fault the service I have had. Lydia has gone out of her way to resolve even minor issues in relation to property management quicky and efficiently Thank you Jenny
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
GoogleAs ever, Selwyn Pacheco provided excellent service that ensured that the letting process ran smoothly.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Leaders
Which Leaders office has the most reviews?
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
Where are the Leaders offices?
The 20 Leaders offices, by town:
- Bromley: 20 - 21 Church Road, Bromley, Kent, BR2 0EG
- Chichester: 3 Northgate, Chichester, West Sussex, PO19 1BA
- Cranleigh: 228 High Street, Cranleigh, Surrey, GU6 8RL
- Croydon (312 High Street): 312 High Street, Croydon, Surrey, CR0 1NG
- Croydon (57 Lower Addiscombe Road): 57 Lower Addiscombe Road, Croydon, Surrey, CR0 6PQ
- Fenstanton: 7 Rookery Place, Fenstanton, Cambridgeshire, PE28 9LZ
- London: 9-13 The Facade, Devonshire Road, London, SE23 3HA
- Ocean Village: Canute Castle Canute Road, Ocean Village, Hampshire, SOUT
- Sevenoaks: 137d High Street, Sevenoaks, Kent, TN13 1UX
- Southampton (12 High Street): 12 High Street, Eastleigh, Southampton, Hampshire, SO50 5LA
- Southampton (13 London Road): 13 London Road, Southampton, Hampshire, SO15 2AE
- Southampton (363 Bitterne Road): 363 Bitterne Road, Bitterne Village, Southampton, Hampshire, SO18 5RR
- Southampton (Canute Castle): Canute Castle, Canute Road, Southampton, Hampshire, SO14 3FH
- St Albans: 50 London Road, St Albans, Hertfordshire, AL1 1NG
- Surbiton: 19/21 Claremont Road, Surbiton, Surrey, KT6 4QR
- Sutton: 2-4 Mulgrave Road, Sutton, Surrey, SM2 6LE
- Waterlooville: 55-59 London Road, Waterlooville, Hampshire, PO7 7EX
- Weybridge: 45 Baker Street, Weybridge, Surrey, KT13 8AE
- Woking: 14 Commercial Way, Woking, Surrey, GU21 6ET
- Worthing: 53 Chapel Road, Worthing, West Sussex, BN11 1EG
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
