Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleI had a great experience letting through Leaders, would certainly recommend. Dealt with Scott and everything was handled very efficient and professional.
Hi Ben, thank you for your review, we are very happy that the team at St Albans have been able to provide you with such a positive experience and are delighted that Scott has been able to provide such exemplary service. We will ensure that your comments are relayed onto him. Kind Regards, Leaders
5/5
GoogleGreat Service, best thing is No deposit option. Overall procedure was very professional and quick response. Definitely recommended
5/5
GoogleRoss spoke with me for a few minutes, asking me what I was looking for and why, then went on to recommend a couple of flats, one of which wasn't even on the rightmove yet. I'd definitely recommend giving these guys a call.
Hi Tony, we are so happy to read such a great review about Leaders St Albans! We are pleased to read that Ross was able to to provide so much assistance to you throughout your property search through his recommendations. If there is anything else we can do to help in future then please do not hesitate to get in touch. Kind Regards, Leaders
4/5
GoogleLeaders showed us a great range of apartments and were very helpful throughout. We love our new home.
Hi Andrew, thank you for taking the time to leave us a review about your recent experience with the team at Leaders St Albans. We're so pleased to read that the team were so helpful throughout your dealings with them and we're delighted to hear you love your new home. Please let us know if there is anything else we can do for you as we are more than happy to help! Kind Regards, Leaders
4/5
GoogleHaving rented through other agents previously I was pleasantly surprised how quickly Leaders responded to my queries and arranged my viewings. Got my paperwork late on move in day but got there in the end!
Hi Jess, thank you for taking the time to leave a review about your recent experience with the team at Leaders St Albans. We are sorry to hear that that paperwork was received late on the move in date I can appreciate this may have caused concern and offer my apologies if this had been the case but it's great to read that you received such a high level of service from our letting team throughout your property search. If there is anything else we can do to help in future then please do not hesitate to get in touch, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleBest estate agents in St Albans. Always on hand to help tennents with questions and they help to get things resolved quick and efficiently. Amy has been fantastic as my point of contact.
We appreciate your positive review about your recent experience with us!
5/5
GoogleOverall, we had a very good experience with Leaders. Staff in their renting department were very helpful and responded swiftly and courteously whenever we raised concerns. I would certainly recommend Leaders as a rentals agency.
5/5
GoogleHad a great experience letting a property with Leaders from start to finish. Very quick to help me find a property that actually matched my needs, eager to listen to my needs unlike other agents I called in the area.
Hi Alan, thanks for taking the time to leave us with this review, we are very happy that the team at St Albans have been able to provide you with such a positive experience throughout your property search. If can help in any other way then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleI had Scott and Mandy.. Scott dealt with my application and Mandy showed me and informed of the properties whilst giving great advice.. Scott personally handled my application beginning to end super friendly and always helpful. Extremely professional. As a letting agent the No Deposit Option is an incredible opportunity as well as Scott hearing we were recently married was able to make adjustments with the application fees and as soon as I brought them up in the first place he was honest and helpful and reduced it down as well as considered me and my wife as a joint applicant (as it should be ) whereas anyone else I called was non negotiable and forced me and my wife to apply separately (£675 and that was just references!!) Where's Scott got it to a much more agreeable £200 and that's allegiance we paid for all fees. Never had such a pleasureable experience with realtors 11/10 Highly Recommended
5/5
GoogleWould highly recommend, great people. Amanda very efficient.
5/5
GoogleI have seldom found any letting and estate agents living up to their company name and these folks should hold a workshop on how it's done, so we have better service in the market. Fantastic and responsive, they are what they say on the tin.
5/5
GoogleI rented through Leaders St Albans when I was relocated for work and the whole team were great from my first viewings right through until my end of tenancy with a really smooth exit process. Would recommend to anyone looking to move in to the area, the staff were really knowledgeable and friendly.
Hi Laura, thank you for taking the time to let us know about your experience with the team at Leaders St Albans. We are so happy to read that the team were so supportive throughout your experience and helped to ensure the exit process went so smoothly. Thank you again for this review as well as your recommendation, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleAs a local contractor I find the Leaders team a pleasure to work with; always professional, friendly and efficient.
5/5
GoogleI was recently looking for a property to rent. I received excellent service on the phone and Amanda, who showed me the property, was professional, knowledgeable and very helpful. I would highly recommend.
Hi Philip, we're happy to hear you had such a positive experience with our team! Here at Leaders we strive to deliver the high level of customer service and it is great to read that Amanda has been able to provide this in your experience. Thank you for your review and recommendation, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleGreat help from team at leaders, helped me search through many properties until I found the one that was perfect, great service a special thanks to Amanda and Scott
5/5
GoogleVery helpful with our move earlier this year, and always friendly when we speak with the agents. Our property manager is very quick to assist with any issues.
Hi Bob, thanks for taking the time to leave us a review. We are so happy that the team at St Albans have been able to provide you with such a positive experience by delivering such great customer service, helping throughout your move earlier in the year and also by sorting any issues swiftly when reported. We hope the team can continue to provide such a great level of service moving forward! Kind Regards, Leaders
5/5
GoogleI was recently looking for a property to rent - cannot fault the service provided by Amanda Allan - really made what can be a stressful situation very simple and got the end result I was after. Fantastic - would thoroughly recommend. Thanks Mandi.
Hi there, we are so happy to read such a great review about the service you received from Leaders and the team at St Albans. We are delighted that the team have been able to make what can be a complicated and stressful situation so straightforward with an outcome that you are pleased with. Our customers recommendations mean a lot to us as a business and we are thrilled to have earnt yours. Thank you for taking the time to let us and other customers know about your positive experience. Kind Regards, Leaders
5/5
GoogleAs a new landlord, I wasn't entirely sure what to expect from a letting agent. I needn't have worried. Leaders St Albans are a friendly and professional team of people who are easy to do business with. Recommended.
5/5
GoogleI called looking for a valuation, David suggested a number of ways I could improve the rent potential and explained the various services they could offer me. Of the agents I called out he was by far the most knowledgeable.
Hi Steve, thanks for taking the time to leave a review about your recent experience with the team at St Albans, we always want to offer the highest level of assistance to our customers and are pleased that David has been able to do this by offering you his input and advice. Kind Regards, Leaders
5/5
GoogleFantastic and attentive service. Very quick, polite, knowledgeable and professional, would recommend to anyone! 10 out of 10.
5/5
GoogleLet through Leaders St Albans for almost two years and their property management team were fantastic. Any problems where handled fast and efficient. Fantastic experience
Hi Kady, we are so happy to read such a great review about Leaders St Albans, we are so pleased that you had such a wonderful experience with the team. If there's anything else we can do for you in future please do not hesitate to get in touch as we are happy to help! Kind Regards, Leaders
5/5
GoogleGreat service by Ross and Mandi at Leaders in St Albans. Second time renting a property in St Albans, first time with Leaders. Great experience from start to finish - thanks for your hard work finding us a property we love.
Hi Harry, thank you for taking the time to leave us a review. We are delighted to read that the team at St Albans have been able to provide you with such a wonderful experience and help you find a property that you are so happy with. We wish you all the best for your tenancy and if there is anything further we can do to assist then please do not hesitate to get in touch! Kind Regards, Leaders
5/5
GoogleHave used Leaders now for over 5 years letting my property. They respond quickly when my tenant reports issues and keep my void periods to a minimum! Strongly recommend to any Landlord
Hi Len, thank you for taking the time to leave a review, we are so pleased to read how helpful the team at St Albans have been throughout your experience by responding to issues the Tenants raise quickly and also ensuring any void periods you incur are kept to a minimum. Thank you for your recommendation we are delighted to have earnt this. We will ensure that your comments are passed onto the team. Kind Regards, Leaders
5/5
GoogleExcellent customer service, very knowledgeable regarding the local area. Amanda was particularly helpful during my viewing a few weeks ago, have recommended to my friends.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
