Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,589 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,579

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Jorge, 7 June 2018Read the review from buyers

Landlords1 review

5.0 / 5 I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Lorraine, 13 October 2016Read the review from landlords

Tenants1 review

4.0 / 5 Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Anonymous, 18 January 2015Read the review from tenants

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,568 reviews on Google only. Show every review

5/5

Google

Most impressed with Selwyn in particular. Efficient, speedy and always helpful. He is most certainly an asset to the company.

Winkworth · 1 October 2019 · Leaders London

5/5

Google

Instant rapport with Selwyn and mega fast progression, both incredibly rare when finding a home, really recommend getting in touch if you're looking too!

Tobias · 1 October 2019 · Leaders London

Agent replied · 30 September 2023

Hi Tobias, thank you for your kind words and this wonderful review about your experience with Selwyn and our team in Forest Hill. We're so pleased that Selwyn had been able to throughout your property search and really appreciate you taking the time to let us and other customers know about your great experience. Kind Regards, Leaders

5/5

Google

OMG!!! I’am soooo happy with the service at leaders. it’s was a very fast and excellent search specially with the help of Selwyn!! From the Forest Hill branch🙌🏽 👏🏽👏🏽.THANK YOU!! …

Nathacha · 1 October 2019 · Leaders London

5/5

Google

Great experience, especially Selwyn!! He was very helpful and very professional. I can’t wait to move to our new house 🏡 Thanks …

Bartosz · 1 October 2019 · Leaders London

5/5

Google

Leaders Forest Hill is amazing ,Jenny Holland heads this office up and I've found her and her team to be brilliant at every interaction. Highly recommended.

Joanna · 1 October 2019 · Leaders London

5/5

Google

So far could not have had better service. Selwyn has been so helpful with any questions we had and has made the process very easy. Friendly, personable & professional service too :)

Emily · 1 October 2019 · Leaders London

5/5

Google

Exceptional customer service from Selwyn. A really straightforward process, contactable after hours and answered all my questions! Would recommend him and the agency to anyone looking to rent ! 😁 …

Jonny · 1 October 2019 · Leaders London

5/5

Google

I would highly recommend! Had a bad experience with my last landlord so I was a little hesitant. Genuinely great guys. Selwyn and James have been great. Selwyn’s communication made everything so much easier. 😊 …

Evie · 1 October 2019 · Leaders London

5/5

Google

My husband and I have been dealing with Tim and Riz from the Forest Hill Estate and they have been excellent. We are hoping to buy a property through Leaders and the process has been an unusually complicated one but they have been helpful every step of the way. Let hope that this story ends with us getting a lovely new home.

Megan · 1 October 2019 · Leaders London

5/5

Google

From viewing to moving in less than a month - Leaders were incredibly helpful and genuinely cared about our experience. Selwyn made sure he was available to us whenever we needed (in and out of normal work hours) and is still a constant support for us six months later. 👍👍 …

Eve · 1 October 2019 · Leaders London

5/5

Google

I have lived in London pretty much all my life & out of all the agencies I’ve dealt with Leaders have been far & above the most professional, resourceful & personable I’ve ever used. From my first call to book a viewing they have been on the ball with prompt concise answers via email & incredibly helpful over the phone. I’ve experienced a lot of issues I. The past with agents but I can not recommend these people enough. A personal shout goes out to Selwyn Pacheco who was able to not only deal with me with my schedule but my co-tenant who was in another Country while the process was being completed. If his boss is reading this I hope his next appraisal goes well as we have no complaints at all.

Guy · 1 October 2019 · Leaders London

5/5

Google

Excellent service and communication at all times, very happy with service provided

Rob · 1 October 2019 · Leaders St Albans

Agent replied · 30 September 2023

Hi Rob, thank you for taking the time to leave us a review about your recent experience with the Leaders team at St Albans. We are so pleased that you are happy with the service you have received from the team. If there is anything we can do to assist in future then please do not hesitate to get in touch. Kind Regards, Leaders

5/5

Google

Mandi was brilliant and the best estate agent I have come across. Very friendly, helpful and didn't waste my time.a Would definitely recommend

FCrit · 1 October 2019 · Leaders St Albans

4/5

Google

I have dealt with Leaders for a number of years now and find them a professional outfit, with very knowledgable, helpful & courteous staff, in particular the 2 Louise's who work there. A well managed company, come highly recommended.

Zar · 1 October 2019 · Leaders St Albans

5/5

Google

Together with my partner we were looking to rent an apartment as we were planning to move back to UK. We came across Leaders. The staff was very friendly and extremely helpful, special thanks to Ross Kelsey for making the process quick and easy. I would highly recommend this company !!!

Roksana · 1 October 2019 · Leaders St Albans

5/5

Google

Leaders are an extremely friendly but professional team . Nothing is too much trouble for them and they always go the extra mile. I cannot pick out one individual member as they are all exceptional! They care as much for their Tenants as they do Landlords and seem to have found the perfect formula to keep everyone happy. Well done Leaders and keep up the good work!

Karen · 27 August 2019 · Leaders Worthing

5/5

Google

Rating only, no written review.

Mel · 26 August 2019 · Leaders St Albans

5/5

Google

Selwyn has been really friendly and helpful throughout the process. He's always quick to respond to questions and ensured we've always been kept up to date.

Holly · 5 August 2019 · Leaders London

5/5

Google

Some estate agencies offices can be intimidating and unfriendly however when I visited the Sevenoaks office of Leaders I was greeted by a very friendly team, who were more than helpful dealing with my enquiry in a professional manner. They behaved with outstanding professionalism, while being friendly and supportive throughout my time there. I would mention in particular Katie, Trisha & Jeanette who went ‘above and beyond.

Alex · 31 July 2019 · Leaders Sevenoaks

5/5

Google

Rating only, no written review.

Mariya · 31 July 2019 · Leaders Chichester

5/5

Google

Razah Jaufuraully and Myha have been absolutely amazing with helping Joel and I secure our first property to rent together! The communication has been great and they have really bent over backwards to meet our every request! I was recommended by my brother and would recommend to others. Thanks again Chara & Joel.

Chaz'ara · 31 July 2019 · Leaders Croydon (312 High Street)

5/5

Google

First time using Leaders & I’m happy to say that they are 1 of the best Estate agents out there. Very professional team who go above & beyond to ensure your requirements are met. I had the opportunity of dealing with Myha who was very professional & very informative throughout my whole process. I would most definitely recommend Leaders & if your lucky enough to have Myha as your contact I can assure you, your in very good hands! Thank you so much Myha & The team at Leaders for allowing me to secure my new apartment. 😁

Ja'e · 31 July 2019 · Leaders Croydon (312 High Street)

5/5

Google

Amazing service and really helpful staff. Amira is always quick to help out. Highly recommend!

Glen · 30 July 2019 · Leaders Weybridge

Agent replied · 29 July 2023

Hi there, thanks for taking the time to leave us a review about the Leaders team in Weybridge. We're happy to hear that Amira and the team were so helpful and were able to provide such a great level of service. We really appreciate you taking the time to leave this review. We hope you have a great day! Kind Regards, Leaders

1/5

Google

When they were managing the renting of a house I purchased neighbours say they were useless. Strong winds blew the gate off and was reported by both sides yet they never came to repair. Now looking at the electrics it looks like they may have left them, with tenants in, in a dangerous state. A plug under the sink, hanging. How did any electrician sign that off? It blew the other day from burning & water and it wasn't even in use. The "forms" given have an electrician signature on them. What electrician would sign that off in its danagerous state? Would never trust them managing the renting of any properties.

Steven · 25 June 2019 · Leaders Worthing

Agent replied

Hi Steven, we are disappointed to see your low star rating about the team at Leaders in Worthing surrounding the management of the property prior to your purchase. I have had the opportunity to discuss your review with Neil Simmons the Lettings Manager at Worthing. I understand this review has been predominantly based on feedback you have received from your neighbours but also because of the apparent condition of the electrics. Prior to your purchase of the property we were instructed by the landlord on a fully managed service to manage the property. I feel it important to highlight that as managing agent we were contracted by the Landlord to act under their instruction and in this instance whilst it was fully managed the arrangement we had with the Landlord was that we took the calls from the tenant and then he would assume responsibility for the issues and arrange the repairs himself using his own contractors, therefore our involvement was limited to just call taking and rent collection in this instance. I feel it important to note that your own actual experience with Leaders as a customer was through the purchase of the property from our Worthing office which we can assume went smoothly as no negative points have been raised surrounding the service you received with this particular transaction, therefore we are saddened that the team in Worthing have received a negative 1 star review from you. We do appreciate you taking the time to bring this matter to our attention, we have taken on board all of the comments you have made and can assure you that all feedback is taken most seriously. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

EA Masters winners in one year, the group and its branches: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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