★★★★★ 5/5
GoogleNathan has been so lovely and helpful during the process of finding a rental. He sourced out a lovely place and has been really quick at getting back to me. Really appreciate all his help .
Stefano · 13 February 2026 · Leaders St Albans
Agent replied · 13 April 2026
Dear Stefano Magurno
We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with leaders . Would like to give special recognition to Charlotte ..very welcoming , friendly and professional . Answered all my questions and guided me well . Highly recommend leaders ..thanks Charlotte! :)
Momina · 13 February 2026 · Leaders St Albans
Agent replied · 13 April 2026
Dear Momina Khan
We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAbsolute disregard for tenants’ problems. We are living without heating, with a leaking pipe, and the agency fails to respond for weeks. Completely unacceptable.
Svitlana · 13 February 2026 · Leaders Weybridge
Agent replied · 13 April 2026
Dear Svitlana Bondarenko,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleThe sales team are fantastic - professional, polite, down to earth, really lovely team!
Emma · 13 February 2026 · Leaders Weybridge
Agent replied · 13 April 2026
Dear Emma Louise, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleLANDLORDS BEWARE. Leaders have now missed 2/2 of our viewings, both of which were confirmed. There was no communication to let us know that they wouldn't be able to make it.
We called the office, they apologised and offered another viewing, which we accepted. No confirmation ever came, and that viewing didn't happen either!
I can see that a property we enquired about that Leaders missed a viewing for was reduced in price even when we were trying to rearrange another viewing with them - to no success.
This is clearly a terribly managed organisation.
Max · 11 February 2026 · Leaders St Albans
Agent replied · 13 April 2026
Dear Max Ogden,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 1/5
GoogleGetting our deposit back was an absolute nightmare.
Our former landlord agreed to returning 100%, then we had to chase Leaders for months to actually get the money.
Please keep an eye on them paying you your money back, as they will promise and not pay it.
Mark · 11 February 2026 · Leaders St Albans
Agent replied · 13 April 2026
Dear Mark Morley,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleI've started my journey with Leader from the last March 2025. At the first I wasn't quite happy due to some not so efficient people of them. But recently I have experienced really some great customer service from the Property Manager Melay Mustafa. This person is really professional and initiated to solve issues. I am a more comfortable now because of this person.
H · 21 January 2026 · Leaders Bromley
Agent replied · 21 October 2026
Dear Adity H H,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe have recently found our new rental home through Leaders. I can honestly say Harrison is the best agent I have worked with. Him and the wider team I came into contact with were all incredibly helpful and sorted me and my partner out with an amazing new home.
Ben · 20 January 2026 · Leaders Bromley
Agent replied · 20 March 2026
Dear Ben Stanfield
We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI've started my journey with Leader from the last March 2025. At the first I wasn't quite happy due to some not so efficient people of them. But recently I have experienced really some great customer service from the Property Manager Melay …
Adity · 20 January 2026 · Leaders Bromley
Agent replied · 20 March 2026
Dear Adity H H,
We are very happy we could provide you with a positive customer experience. … More
★★★★★ 5/5
GoogleGreat service. Molly was so helpful and made the process so much easier. Especially as a first time renter! Thank you again.
Ella · 20 January 2026 · Leaders Bromley
Agent replied · 20 March 2026
Dear Ella Mason
We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI just wanted to say how amazing Molly has been with myself and my partner trying to find our new home, she has been patient and going above and beyond in terms of our paperwork. She’s been working even after finishing for the day and we are just so thankful to her for everything Molly has done for us ☺️
Diogo · 20 January 2026 · Leaders Bromley
Agent replied · 20 March 2026
Dear Diogo Dias
We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGood afternoon
Due to unfortunate circumstances in my personal life i had to leave the flat i was renting in Worthing but i wish to say my time with Leader's was exceptional from day 1 to well over 5 year's later, i would personally like to give Rebecca Jones
(Property Manager) all my thanks for everything from day one of moving in to the present day, thank you Rebecca and the whole of your team at Leader's for all your service, wishing you all a wonderful Christmas and a very happy new year ahead.
With thanks Steve
Steve · 13 January 2026 · Leaders Worthing
Agent replied · 20 March 2026
Dear Steve Amos
We greatly appreciate your 5-star review and the time you took to share your experience with Rebecca and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’ve had a really positive experience with LEADERS so far. The service has been professional, efficient, and easy from start to finish. A special mention to Macy, who has been incredibly helpful, approachable, and responsive throughout the process. She made everything clear and it’s obvious she genuinely cares about providing great customer service. I would definitely recommend LEADERS to anyone looking for a reliable and supportive team.
Nick · 13 January 2026 · Leaders London
Agent replied · 13 April 2026
Dear Nick, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Macy and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMax provided an excellent service when I recently let a property. He is friendly, well organised, communicates well and made me feel confident that Leaders was the correct organisation for me. All the team in the office are friendly and helpful. I highly recommend.
Sean · 13 January 2026 · Leaders Chichester
Agent replied · 13 April 2026
Thank you Sean for the five-star review and excellent feedback on your experience with Leaders and in particular, Max. Thank you for trusting in Leaders.
★★★★★ 5/5
GoogleTess has been fantastic the past couple of weeks. Couldn't fault her, she is completely understanding if something takes a little longer than expected or if there has been an issue. Best estate agent we've had!
Thank you so much 😊 …
Natalie · 13 January 2026 · Leaders Chichester
Agent replied · 13 April 2026
Thank you Natalie for the five-star review and fantastic feedback on your experience with Leaders and in particular, Tess. We wish you all the best in your new home!
★★★★★ 1/5
GoogleAbsolute scam of an agent. They will push for 'No deposit option' and when you leave will try to charge you for more just as landlord asks- They are not good at responding to things
Referred me to a credit agency without even. Contacting me - I will certainly take them to court. Do not rent from them if you want peace of mind.
Ahasanul · 21 December 2025 · Leaders Bromley
Agent replied · 26 August 2024
Dear Ahasanul Kabir
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders have always been very helpful, available to resolve any issues and polite while handling all this.
Divya · 20 December 2025 · Leaders Bromley
Agent replied · 20 March 2026
Dear Divya Jain, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAleyna has been so helpful and kind during our property search I’m super pleased with her service
Canan · 20 December 2025 · Leaders Bromley
Agent replied · 20 March 2026
Dear Canan Ciftci
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you to aleyna for being really helpful during our property search🙏🏽 …
Gulusan · 20 December 2025 · Leaders Bromley
Agent replied · 20 March 2026
Dear Gulusan Saklav, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleTerrible service, no one seems to respond to their emails. I have emailed 3 different people and no response.
Michael · 20 December 2025 · Leaders Worthing
Agent replied · 20 March 2026
Dear Michael,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 4/5
GoogleI’ve had an excellent experience with Jade of Leaders lettings. From the very beginning, the team has been professional, friendly, and incredibly helpful. They communicated clearly at every stage and made the entire letting process smooth and stress-free.
Tendai · 20 December 2025 · Leaders Worthing
Agent replied · 20 March 2026
Dear Tendai Zemura,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Jade. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleRating only, no written review.
Daniel · 20 December 2025 · Leaders Worthing
Agent replied · 20 March 2026
Dear Daniel Bonnett, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThank you leaders Worthing especially James younger. He was so helpful and really professional. He always updates all the things on time that’s help us a lot thanks
Really recommend
Abin · 20 December 2025 · Leaders Worthing
Agent replied · 20 March 2026
Dear Abin Varghese
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbsolutely fantastic! Thank you so much to Leaders for all of your support with our first big move.
Special thanks to Jade, as our first point of contact. Jade has been incredible at guiding us through the necessary steps. Her patience, kindness and professionalism has meant so much over the last couple of weeks, helping to ensure we have ticked all the boxes correctly in a timely manner. In the event that Jade was busy, it was always pleasant to speak to other agents in the office, Susie in particular was very friendly and polite when transferring our calls or leaving a message to be seen later.
We would also like to express our gratitude to our property viewer, James. James was the first viewer we had met who showed genuine empathy towards our current living situation and wasn't simply just attempting to sell the property.
Thank you so much for everything, Leaders. We truly appreciate all your hard work.
John · 13 December 2025 · Leaders Worthing
Agent replied · 20 March 2026
Dear John Terry, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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