Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,589 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,579

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,568 reviews on Google only. Show every review

5/5

Google

Nathan has been so lovely and helpful during the process of finding a rental. He sourced out a lovely place and has been really quick at getting back to me. Really appreciate all his help .

Stefano · 13 February 2026 · Leaders St Albans

Agent replied · 13 April 2026

Dear Stefano Magurno We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great experience with leaders . Would like to give special recognition to Charlotte ..very welcoming , friendly and professional . Answered all my questions and guided me well . Highly recommend leaders ..thanks Charlotte! :)

Momina · 13 February 2026 · Leaders St Albans

Agent replied · 13 April 2026

Dear Momina Khan We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Google

Absolute disregard for tenants’ problems. We are living without heating, with a leaking pipe, and the agency fails to respond for weeks. Completely unacceptable.

Svitlana · 13 February 2026 · Leaders Weybridge

Agent replied · 13 April 2026

Dear Svitlana Bondarenko, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

The sales team are fantastic - professional, polite, down to earth, really lovely team!

Emma · 13 February 2026 · Leaders Weybridge

Agent replied · 13 April 2026

Dear Emma Louise, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Google

LANDLORDS BEWARE. Leaders have now missed 2/2 of our viewings, both of which were confirmed. There was no communication to let us know that they wouldn't be able to make it. We called the office, they apologised and offered another viewing, which we accepted. No confirmation ever came, and that viewing didn't happen either! I can see that a property we enquired about that Leaders missed a viewing for was reduced in price even when we were trying to rearrange another viewing with them - to no success. This is clearly a terribly managed organisation.

Max · 11 February 2026 · Leaders St Albans

Agent replied · 13 April 2026

Dear Max Ogden, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

1/5

Google

Getting our deposit back was an absolute nightmare. Our former landlord agreed to returning 100%, then we had to chase Leaders for months to actually get the money. Please keep an eye on them paying you your money back, as they will promise and not pay it.

Mark · 11 February 2026 · Leaders St Albans

Agent replied · 13 April 2026

Dear Mark Morley, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

I've started my journey with Leader from the last March 2025. At the first I wasn't quite happy due to some not so efficient people of them. But recently I have experienced really some great customer service from the Property Manager Melay Mustafa. This person is really professional and initiated to solve issues. I am a more comfortable now because of this person.

H · 21 January 2026 · Leaders Bromley

Agent replied · 21 October 2026

Dear Adity H H, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

We have recently found our new rental home through Leaders. I can honestly say Harrison is the best agent I have worked with. Him and the wider team I came into contact with were all incredibly helpful and sorted me and my partner out with an amazing new home.

Ben · 20 January 2026 · Leaders Bromley

Agent replied · 20 March 2026

Dear Ben Stanfield We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I've started my journey with Leader from the last March 2025. At the first I wasn't quite happy due to some not so efficient people of them. But recently I have experienced really some great customer service from the Property Manager Melay …

Adity · 20 January 2026 · Leaders Bromley

Agent replied · 20 March 2026

Dear Adity H H, We are very happy we could provide you with a positive customer experience. … More

5/5

Google

Great service. Molly was so helpful and made the process so much easier. Especially as a first time renter! Thank you again.

Ella · 20 January 2026 · Leaders Bromley

Agent replied · 20 March 2026

Dear Ella Mason We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I just wanted to say how amazing Molly has been with myself and my partner trying to find our new home, she has been patient and going above and beyond in terms of our paperwork. She’s been working even after finishing for the day and we are just so thankful to her for everything Molly has done for us ☺️

Diogo · 20 January 2026 · Leaders Bromley

Agent replied · 20 March 2026

Dear Diogo Dias We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Good afternoon Due to unfortunate circumstances in my personal life i had to leave the flat i was renting in Worthing but i wish to say my time with Leader's was exceptional from day 1 to well over 5 year's later, i would personally like to give Rebecca Jones​​​​ (Property Manager) all my thanks for everything from day one of moving in to the present day, thank you Rebecca and the whole of your team at Leader's for all your service, wishing you all a wonderful Christmas and a very happy new year ahead. With thanks Steve

Steve · 13 January 2026 · Leaders Worthing

Agent replied · 20 March 2026

Dear Steve Amos We greatly appreciate your 5-star review and the time you took to share your experience with Rebecca and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I’ve had a really positive experience with LEADERS so far. The service has been professional, efficient, and easy from start to finish. A special mention to Macy, who has been incredibly helpful, approachable, and responsive throughout the process. She made everything clear and it’s obvious she genuinely cares about providing great customer service. I would definitely recommend LEADERS to anyone looking for a reliable and supportive team.

Nick · 13 January 2026 · Leaders London

Agent replied · 13 April 2026

Dear Nick, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Macy and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Max provided an excellent service when I recently let a property. He is friendly, well organised, communicates well and made me feel confident that Leaders was the correct organisation for me. All the team in the office are friendly and helpful. I highly recommend.

Sean · 13 January 2026 · Leaders Chichester

Agent replied · 13 April 2026

Thank you Sean for the five-star review and excellent feedback on your experience with Leaders and in particular, Max. Thank you for trusting in Leaders.

5/5

Google

Tess has been fantastic the past couple of weeks. Couldn't fault her, she is completely understanding if something takes a little longer than expected or if there has been an issue. Best estate agent we've had! Thank you so much 😊 …

Natalie · 13 January 2026 · Leaders Chichester

Agent replied · 13 April 2026

Thank you Natalie for the five-star review and fantastic feedback on your experience with Leaders and in particular, Tess. We wish you all the best in your new home!

1/5

Google

Absolute scam of an agent. They will push for 'No deposit option' and when you leave will try to charge you for more just as landlord asks- They are not good at responding to things Referred me to a credit agency without even. Contacting me - I will certainly take them to court. Do not rent from them if you want peace of mind.

Ahasanul · 21 December 2025 · Leaders Bromley

Agent replied · 26 August 2024

Dear Ahasanul Kabir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders have always been very helpful, available to resolve any issues and polite while handling all this.

Divya · 20 December 2025 · Leaders Bromley

Agent replied · 20 March 2026

Dear Divya Jain, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Aleyna has been so helpful and kind during our property search I’m super pleased with her service

Canan · 20 December 2025 · Leaders Bromley

Agent replied · 20 March 2026

Dear Canan Ciftci We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Thank you to aleyna for being really helpful during our property search🙏🏽 …

Gulusan · 20 December 2025 · Leaders Bromley

Agent replied · 20 March 2026

Dear Gulusan Saklav, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Google

Terrible service, no one seems to respond to their emails. I have emailed 3 different people and no response.

Michael · 20 December 2025 · Leaders Worthing

Agent replied · 20 March 2026

Dear Michael, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

4/5

Google

I’ve had an excellent experience with Jade of Leaders lettings. From the very beginning, the team has been professional, friendly, and incredibly helpful. They communicated clearly at every stage and made the entire letting process smooth and stress-free.

Tendai · 20 December 2025 · Leaders Worthing

Agent replied · 20 March 2026

Dear Tendai Zemura, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Jade. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

1/5

Google

Rating only, no written review.

Daniel · 20 December 2025 · Leaders Worthing

Agent replied · 20 March 2026

Dear Daniel Bonnett, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Thank you leaders Worthing especially James younger. He was so helpful and really professional. He always updates all the things on time that’s help us a lot thanks Really recommend

Abin · 20 December 2025 · Leaders Worthing

Agent replied · 20 March 2026

Dear Abin Varghese We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Absolutely fantastic! Thank you so much to Leaders for all of your support with our first big move. Special thanks to Jade, as our first point of contact. Jade has been incredible at guiding us through the necessary steps. Her patience, kindness and professionalism has meant so much over the last couple of weeks, helping to ensure we have ticked all the boxes correctly in a timely manner. In the event that Jade was busy, it was always pleasant to speak to other agents in the office, Susie in particular was very friendly and polite when transferring our calls or leaving a message to be seen later. We would also like to express our gratitude to our property viewer, James. James was the first viewer we had met who showed genuine empathy towards our current living situation and wasn't simply just attempting to sell the property. Thank you so much for everything, Leaders. We truly appreciate all your hard work.

John · 13 December 2025 · Leaders Worthing

Agent replied · 20 March 2026

Dear John Terry, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

Source: EA Masters winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent