5/5
Googlestaff is very helpful and friendly especially thanks to Beky Porter who helped us to make the moving in to the new place stress free
Trusted Agent profile · Surrey, Hampshire, West Sussex and more
Leaders estate agents in London, St Albans, Worthing and 13 more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
Landlords1 review
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Tenants1 review
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Our offices
Leaders's 20 offices, most reviewed first. Each has its own page.
- Leaders London9-13 The Facade, Devonshire Road, SE23 3HA1,273 reviews · 1,273 on Google (4.9)60 in the last 90 days
- Leaders St Albans50 London Road, AL1 1NG817 reviews · 816 on Google (4.6)9 in the last 90 days
- Leaders Worthing53 Chapel Road, BN11 1EG570 reviews · 570 on Google (4.6)11 in the last 90 days
- Leaders Croydon (312 High Street)312 High Street, CR0 1NG420 reviews · 418 on Google (4.2)14 in the last 90 days
- Leaders Bromley20 - 21 Church Road, BR2 0EG339 reviews · 339 on Google (4.8)18 in the last 90 days
- Leaders Chichester3 Northgate, PO19 1BA322 reviews · 322 on Google (4.5)21 in the last 90 days
- Leaders Sevenoaks137d High Street, TN13 1UX280 reviews · 280 on Google (4.7)18 in the last 90 days
- Leaders Weybridge45 Baker Street, KT13 8AE275 reviews · 275 on Google (4.6)3 in the last 90 days
- Leaders Surbiton19/21 Claremont Road, KT6 4QR211 reviews · 211 on Google (4.6)12 in the last 90 days
- Leaders Cranleigh228 High Street, GU6 8RL75 reviews · 75 on Google (4.6)0 in the last 90 days
- Leaders Croydon (57 Lower Addiscombe Road)57 Lower Addiscombe Road, CR0 6PQ2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (Canute Castle)Canute Castle, Canute Road, SO14 3FH2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (13 London Road)13 London Road, SO15 2AE2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (363 Bitterne Road)363 Bitterne Road, Bitterne Village, SO18 5RR2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (12 High Street)12 High Street, Eastleigh, SO50 5LA2 reviews · 0 on Google0 in the last 90 days
- Leaders Fenstanton7 Rookery Place, PE28 9LZ1 reviews · 0 on Google0 in the last 90 days
- Leaders Ocean VillageCanute Castle Canute Road, SOUT1 reviews · 0 on Google0 in the last 90 days
- Leaders Sutton2-4 Mulgrave Road, SM2 6LE1 reviews · 0 on Google0 in the last 90 days
- Leaders Waterlooville55-59 London Road, PO7 7EX1 reviews · 0 on Google0 in the last 90 days
- Leaders Woking14 Commercial Way, GU21 6ET1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 4,568 reviews on Google only. Show every review
Google5/5
GoogleLeaders have been great from the moment of viewing the rental property in cranleigh. They have been extremely helpful, and have gone above and beyond to get everything thing settled in time for the move. Sam in particular has made what could have been an extremely stessful situation as easy and relaxing as possible. Thanks for all your help leaders and sam
5/5
GoogleFirst time I am renting a property trough Leaders I am very satisfied. Excellent customer service, great communication, friendly staff.
2/5
GoogleWhilst Beverley and Shannon were extremely helpful during the viewing and sales process, the sales progression team were quite aggressive with both us and our solicitors to try and get the sale through before the month end, despite not being able to due to issues with the property that needed to be rectified first. On the day of exchange, no-one contacted us at all to let us know that the sale had gone through, we just turned up at what we hoped was our new house and the lovely (previous) owners let us in and showed us round and gave us a run down on how appliances etc worked. In fact, no-one contacted us for 2 months after we moved in until a review was requested (hoho). Ultimately, although the process started off brightly and went through much quicker than anticipated, it was soured through a lack of communication or care.
Agent replied · 24 December 2024
Hi Chloe, our apologies we haven’t been able to respond to this sooner. Thank you for taking the time to leave your feedback. It's great to hear that you received such a high level of service from Beverley and Shannon during the viewing and Sales process however are sorry that you have not received the same excellent service from our sales progression team. We realise the sales process can be lengthy and complicated at times so always want to offer as much assistance wherever possible but regret that we haven’t been able to do this for you during your dealings with us. We recognise the importance of feedback from our customers and will use your comments to help make amendments to our service as we want to ensure moving forward other customers do not face similar issues. Should you wish to discuss any of this further then please feel free to contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Agent replied
Hi Rhys, thanks for taking the time to leave a review about your experience with our team in Forest Hill, we can see that when you moved in you left us a great review about the team so are disappointed that your experience with us has changed since this. We're interested to know what we could do differently in future to deliver a level of service you are happier with. If you'd be willing to provide more feedback to let us know how we could do this then either contact us on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Leaders
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Agent replied
Hi Silas, thanks for taking the time to leave us a review. We always want to offer the highest level of service wherever possible to our customers so would be interested to know what we could do next time to deliver a 5* level of service to you. If you'd be willing to provide more feedback, please reach out to us at the branch on 020 3478 9310. We look forward to hearing from you. Kind Regards, Leaders
5/5
Google++ service. Thanks James and Selwyn!
5/5
GoogleI don't usually do reviews; never thought my first would be about an estate gents however, I had nothing but help and quick communications from colleagues at the Forest Hill Branch - especially David Lewis - which during a very stressful time really does make all the difference.
5/5
GoogleFantastic service, professional and efficient.
3/5
GoogleLeaders left with disappointment after such a great service I was let down by lack of communication and lost out on another property I could of rented before this one fell through
5/5
GoogleSelwyn has been brilliant from start to finish, just great to work with!
Agent replied
Hi Melanie, We're happy to read such a great review about the team at Forest Hill and we're so pleased to read that Selwyn has been so supportive in your experience. I will ensure your comments are passed onto Selwyn. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleGreat service from Forest hill. Thanks for the all the help Jenny.
5/5
GoogleViewed properties with Selwyn, personal customer service and good communication throughout
5/5
GoogleGenuinely amazing service from Selwyn. Contactable after hours and always willing to help out.
5/5
GoogleSelwyn was very helpful and friendly!
5/5
GoogleJames Henman has been a joy to meet and negotiate with, swift, efficient and effective
4/5
GoogleSelwyn was super helpful through the application process!
5/5
GoogleSelwyn from Leaders gave excellent customer service!
5/5
GoogleSelwyn has been absolutely great and prompt with communication.
5/5
GoogleVery efficent and professional, will certainly use them again.Thank you Selwyn for your hard work and dedication
Agent replied
Hi Yinka, thank you for taking the time to let us know how we did. We are really pleased that you have been so happy with the service you have received and we will pass your thanks onto Selwyn. Kind Regards, Leaders
5/5
GoogleSeamless process and always on hand if I had any questions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Leaders
Which Leaders office has the most reviews?
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
Where are the Leaders offices?
The 20 Leaders offices, by town:
- Bromley: 20 - 21 Church Road, Bromley, Kent, BR2 0EG
- Chichester: 3 Northgate, Chichester, West Sussex, PO19 1BA
- Cranleigh: 228 High Street, Cranleigh, Surrey, GU6 8RL
- Croydon (312 High Street): 312 High Street, Croydon, Surrey, CR0 1NG
- Croydon (57 Lower Addiscombe Road): 57 Lower Addiscombe Road, Croydon, Surrey, CR0 6PQ
- Fenstanton: 7 Rookery Place, Fenstanton, Cambridgeshire, PE28 9LZ
- London: 9-13 The Facade, Devonshire Road, London, SE23 3HA
- Ocean Village: Canute Castle Canute Road, Ocean Village, Hampshire, SOUT
- Sevenoaks: 137d High Street, Sevenoaks, Kent, TN13 1UX
- Southampton (12 High Street): 12 High Street, Eastleigh, Southampton, Hampshire, SO50 5LA
- Southampton (13 London Road): 13 London Road, Southampton, Hampshire, SO15 2AE
- Southampton (363 Bitterne Road): 363 Bitterne Road, Bitterne Village, Southampton, Hampshire, SO18 5RR
- Southampton (Canute Castle): Canute Castle, Canute Road, Southampton, Hampshire, SO14 3FH
- St Albans: 50 London Road, St Albans, Hertfordshire, AL1 1NG
- Surbiton: 19/21 Claremont Road, Surbiton, Surrey, KT6 4QR
- Sutton: 2-4 Mulgrave Road, Sutton, Surrey, SM2 6LE
- Waterlooville: 55-59 London Road, Waterlooville, Hampshire, PO7 7EX
- Weybridge: 45 Baker Street, Weybridge, Surrey, KT13 8AE
- Woking: 14 Commercial Way, Woking, Surrey, GU21 6ET
- Worthing: 53 Chapel Road, Worthing, West Sussex, BN11 1EG
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
