5/5
GoogleGreat friendly service from Lucy at Leaders Cranleigh, we pretty much signed on the dotted line there and then. Very professional, by far the best service from any Leaders office we have dealt with.
Trusted Agent profile · Surrey, Hampshire, West Sussex and more
Leaders estate agents in London, St Albans, Worthing and 13 more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
Landlords1 review
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Tenants1 review
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Our offices
Leaders's 20 offices, most reviewed first. Each has its own page.
- Leaders London9-13 The Facade, Devonshire Road, SE23 3HA1,273 reviews · 1,273 on Google (4.9)60 in the last 90 days
- Leaders St Albans50 London Road, AL1 1NG817 reviews · 816 on Google (4.6)9 in the last 90 days
- Leaders Worthing53 Chapel Road, BN11 1EG570 reviews · 570 on Google (4.6)11 in the last 90 days
- Leaders Croydon (312 High Street)312 High Street, CR0 1NG420 reviews · 418 on Google (4.2)14 in the last 90 days
- Leaders Bromley20 - 21 Church Road, BR2 0EG339 reviews · 339 on Google (4.8)18 in the last 90 days
- Leaders Chichester3 Northgate, PO19 1BA322 reviews · 322 on Google (4.5)21 in the last 90 days
- Leaders Sevenoaks137d High Street, TN13 1UX280 reviews · 280 on Google (4.7)18 in the last 90 days
- Leaders Weybridge45 Baker Street, KT13 8AE275 reviews · 275 on Google (4.6)3 in the last 90 days
- Leaders Surbiton19/21 Claremont Road, KT6 4QR211 reviews · 211 on Google (4.6)11 in the last 90 days
- Leaders Cranleigh228 High Street, GU6 8RL75 reviews · 75 on Google (4.6)0 in the last 90 days
- Leaders Croydon (57 Lower Addiscombe Road)57 Lower Addiscombe Road, CR0 6PQ2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (Canute Castle)Canute Castle, Canute Road, SO14 3FH2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (13 London Road)13 London Road, SO15 2AE2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (363 Bitterne Road)363 Bitterne Road, Bitterne Village, SO18 5RR2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (12 High Street)12 High Street, Eastleigh, SO50 5LA2 reviews · 0 on Google0 in the last 90 days
- Leaders Fenstanton7 Rookery Place, PE28 9LZ1 reviews · 0 on Google0 in the last 90 days
- Leaders Ocean VillageCanute Castle Canute Road, SOUT1 reviews · 0 on Google0 in the last 90 days
- Leaders Sutton2-4 Mulgrave Road, SM2 6LE1 reviews · 0 on Google0 in the last 90 days
- Leaders Waterlooville55-59 London Road, PO7 7EX1 reviews · 0 on Google0 in the last 90 days
- Leaders Woking14 Commercial Way, GU21 6ET1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 4,568 reviews on Google only. Show every review
Google5/5
GoogleI met amazing team in Cranliegn branch. Sam and kate were wonderful since I started this process. They were very patient and explanatory. I met this morning another lovely lady called Lucy, sorry if I missed the name. I strongly recommend this letting agents to everyone I know. God bless you! Desta
5/5
GoogleVery happy with the way I have been looked after. Pleasant team I have rented through Leaders for four years and always felt well cared for. I am moving into my new property and the process has been smooth sailing. Thank you Lucy and Serena.
5/5
GoogleA pleasure to deal with from start to finish. Professional and polite from Sam who went out of his way to show me the property twice to make sure my wife would approve to the telephone and email communications with Lucy. I highly recommend their services Ryan a very happy new client....
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleAll good no issues
5/5
GoogleI'm very happy for the service received from Leaders Bromley since 2000.His collaborators are always available to solve problems in short terms. In particular I would like to thank Helena Smith who has been following me for a long time.
5/5
GoogleWe found Lily from the Bromley office provided a perfect balance of professionalism and sensitivity when she visited us during a difficult period, to advise us on the sale of a family member's house. Thank you, Lily, for all your help!
5/5
GoogleLeaders have been managing the letting of my property since I first moved overseas in 2003. During this time, I've received nothing but excellent service from Helena Smith and her team. Any property issues have been promptly addressed, ranging from dealing with appliance breakdowns to problem tenants (fortunately there haven't been many of the latter). I would recommend them in a heartbeat.
5/5
GoogleI’ve been a Leaders customer for 5 years now, Helena Smith and Lisa Payne have always been extremely helpful and resolve any problems quickly and professionally.
5/5
Googlewe have been with leaders for 2yrs and have have only ever had excellent service particularly from Nikita who is so pleasant and professional.
5/5
GoogleLeaders provided VERY good service, especially Jake Marin!
5/5
GoogleAll staff were very helpful and friendly. Nothing to complaim.
5/5
GoogleAn incredibly fast and efficient service, Toni Hartwell in particular worked hard to get us moved in without delay.
5/5
GoogleGreat service by all staff but especially Cathey who went above and beyond to show me only relevant properties with my specific criteria. Would definitely use again. Excellent customer service. Thanks Cathey!
5/5
GoogleI needed help with finding a flat and jake was so helpful, he was professional, attentive and really listened to what I wanted. Thanks to jake I haven't just got a flat i have a home
4/5
GoogleLeaders Bromley is a reliable, consistent and professional property manager. I would recommend them due to the amiable and professional service they provide.... thanks Helena and Leaders.
5/5
GoogleSteve was our Estate Agent he is so friendly , helpful and professional discussed the right price for our property and he sold it ! We were only with Leaders a week highly recommend both Steve and Leaders.
5/5
GoogleNikita has been so helpful to me during recent weeks, with tenants not paying rent! I am so grateful to her for all the work she has put in to this. Regards Sue Marlowe ( landlord )
Agent replied
Hi Sue, thank you for your review, its a shame to read that the Tenant has not been paying rent but we are so pleased that you have found Nikita to be so supportive during your experience with Leaders Bromley. Kind Regards, Leaders
5/5
GoogleIn my opinion the service we are receiving from Leaders Agency is the best. I am saying this because every time we nedeed to fix or to ask about some things regarding the property the responce came promptly. Miss Helena Smith is always really helpful and is taking the time to explain things in a way that we understand. So yes, only good things to say.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Leaders
Which Leaders office has the most reviews?
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
Where are the Leaders offices?
The 20 Leaders offices, by town:
- Bromley: 20 - 21 Church Road, Bromley, Kent, BR2 0EG
- Chichester: 3 Northgate, Chichester, West Sussex, PO19 1BA
- Cranleigh: 228 High Street, Cranleigh, Surrey, GU6 8RL
- Croydon (312 High Street): 312 High Street, Croydon, Surrey, CR0 1NG
- Croydon (57 Lower Addiscombe Road): 57 Lower Addiscombe Road, Croydon, Surrey, CR0 6PQ
- Fenstanton: 7 Rookery Place, Fenstanton, Cambridgeshire, PE28 9LZ
- London: 9-13 The Facade, Devonshire Road, London, SE23 3HA
- Ocean Village: Canute Castle Canute Road, Ocean Village, Hampshire, SOUT
- Sevenoaks: 137d High Street, Sevenoaks, Kent, TN13 1UX
- Southampton (12 High Street): 12 High Street, Eastleigh, Southampton, Hampshire, SO50 5LA
- Southampton (13 London Road): 13 London Road, Southampton, Hampshire, SO15 2AE
- Southampton (363 Bitterne Road): 363 Bitterne Road, Bitterne Village, Southampton, Hampshire, SO18 5RR
- Southampton (Canute Castle): Canute Castle, Canute Road, Southampton, Hampshire, SO14 3FH
- St Albans: 50 London Road, St Albans, Hertfordshire, AL1 1NG
- Surbiton: 19/21 Claremont Road, Surbiton, Surrey, KT6 4QR
- Sutton: 2-4 Mulgrave Road, Sutton, Surrey, SM2 6LE
- Waterlooville: 55-59 London Road, Waterlooville, Hampshire, PO7 7EX
- Weybridge: 45 Baker Street, Weybridge, Surrey, KT13 8AE
- Woking: 14 Commercial Way, Woking, Surrey, GU21 6ET
- Worthing: 53 Chapel Road, Worthing, West Sussex, BN11 1EG
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
