Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleSelwyn has been really efficient, personable and easy to deal with in helping us secure a flat to rent.
Hi Georgia Tilley, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleDid a few viewings with this branch of Leaders, and though we didn't end up renting through them, it was a pleasure dealing with Selwyn Pacheco, the Senior Negotiator who helped us out - he was extremely pleasant, quick to get offers to the landlords and very flexible around viewings. Lovely to deal with all round!
Hello Neil Fahy Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Forest Hill
5/5
GoogleSuperb service from Selwyn and James. Could not have been more helpful. Veey quick to respond and so helpful. Best agents we've ever had!!!
Hi Lee Mcfarland, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleRating only, no written review.
Hi Paula Willis! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents Surbiton
5/5
GoogleGreat service
Hi Julie, Thank you for the great review of our Leaders Estate Agents Chichester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Chichester
5/5
GoogleReally great service from all the Team. So thoughtful and communication was exceptional every step of the way. Thanks guys and gals. Highly recommend
Hi Jo Boylin, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Chichester branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Chichester
5/5
GoogleExcellent service and communication with the agency throughout. I have been suggested some great companies through Leaders including a moving out company, wifi with a discount package etc. Kirsty and Neil have been very helpful and prompt in sorting out my new tenancy.PositiveProfessionalism
Hi Irena Papapetrou, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Worthing. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Worthing
5/5
GoogleAll the team are always doing their level best to get a good tenant and over the years they always succeed and keep giving feedback along the way. Neil always goes the extra mile and gives good advice where needed.. The admin is also a strong point with a Karen Gymer always doing her best when problems arise. Keep up the high standards folksPositiveResponsiveness, Quality, Professionalism, Value
Hi Guy. Thank you for taking the time to review your recent experience you have had with our team at Leaders Worthing. We're so happy you had a positive experience with us. Thank you from the Customer Relations Team.
5/5
GoogleWe have just bought a house through Leaders - from the start they were fantastic, quick responses, always keeping us updated, and I felt completely reassured that they were doing their absolute best to help us achieve our end goal. Absolutely faultless, comprehensive and enthusiastic service, and whilst extremely professional, we also had a laugh too! We would not hesitate to use Leaders in the future for our own sale and could not recommend Leaders enough! A special thank you to Chris Grace and Joseph!PositiveResponsiveness, Quality, Professionalism, Value
Hi Aaron Olive, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Worthing
5/5
GoogleWe were very pleased with both the advice and service from Leaders regarding letting our house! We found them to be very professional, caring and friendly when we went into their office in Worthing as well as when one of their senior lettings negotiators (Susie) came to have a look at our house. She spent quality time with us and talked us through everything. We felt very assured and in good hands.PositiveResponsiveness, Professionalism
Hi Petra Osborne, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Worthing
5/5
GoogleJust moved house with the help of Selwyn Pacheco, incredibly friendly and professional, made sure everything ran smoothly in spite of the challenges of Covid-19. Would recommend.
Hi Alice Condé, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleRating only, no written review.
Hi Carmen Virlan, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Croydon branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleRating only, no written review.
Hi Britain Airport Transfers, We're so sorry that you haven't been happy following your experience with us. If you are willing to do so then please get in touch with us on 01344 753104 or write to us at customerrelations@lrg.co.uk with more details about your experience. Kind regards, Leaders Estate Agents Croydon.
5/5
GoogleWe wouldn't have moved if it weren't for Beverley Lunn and Leaders. We needed to get an offer on our house very quickly in order to secure our new property but we were also in the process of renovation. Unlike every other agent in the area Beverley took the time to listen to us and devise a plan that enabled us to take offers on the property before the renovation was completed. We received offers above the guide price and completed a successful sale. I can't recommend Beverley and her team highly enough.
Hi Mark Butcher, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Croydon branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Croydon
5/5
GoogleEstate Agents who know what they're doing. Rented with them for 3+ years, without any hassle. The online Property Management tool has been really effective. An issue with my mattress was raised here, with the Property Management team reaching out shortly after a ticket was raised. Not only did Emma W and her team help arrange for a replacement, we were given a choice rather than just accept something from the landlord. Budgets agreed, and the old mattress was collected in line with the delivery of the new one. Effective communication throughout, and timely help is what i feel are their strengths - key in times like these. Overall, i am happy with the support and service I have received from the Property management team at Leaders.
Hi Varadarajan Ramamoorthy, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents St Albans
5/5
GoogleVery helpful staff!
Hi Lydia Bird! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents St Albans
1/5
GoogleViewed a nice flat, but the man showing me, Ross I think, had no idea of surrounding amenities, buses, schools, shops etc, he obviously didn’t live in the area and had made no efforts to learn, he was also highly inappropriate, trying to flirt , yuk he was old enough to be my father . VERY UNPROFESSIONAL .
Dear Mr/Ms Spokes, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the St Albans office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We don’t seem to have you on our system as doing a viewing with Leaders, would you be able to provide more information for us to investigate further as we are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us on customerrelations@lrg.co.uk Mandy Klopper, Customer Relations Team
1/5
GoogleRequested to see a house For Sale, found the girl VERY timid and shy, very un-confident, didn’t give me a feeling that I would be well looked after and that the sale would run well If I was to offer, not sure she knew what she was doing ?????? NOT IMPRESSED AT ALL, shame as I had a flat to sell too, but wouldn’t trust a child to sell it.
Dear Ms/Mr Morris, we are saddened to see that our team in St Albans have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please reach out to us via email at customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
4/5
GoogleWell managed and clear advice. We had to remind the branch for a few documents but otherwise a good experience.
Hi, Liam Barrett! Thanks for the great review! All the best, Customer Services Team
5/5
GoogleThank you for your assistance in my search for a new home. Your service has been really great and I look forward to working with you further.
Hi Searis, Thanks for the great review! All the best, Leaders Estate Agents St Albans
5/5
GoogleWe are grateful to the team at Leaders for their calm & professional guidance, & in particular would like to thank Natasha for all her highly-efficient help & for managing to appear so consistently cheerful, friendly & considerate despite trying times.
Hi Cath Ranzetta, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents St Albans
5/5
GoogleI have found Scott and his team professional, polite and understanding to my needs . Great service
Hi Sharon, Thanks for the great review! All the best, Leaders Estate Agents St Albans
5/5
GoogleThanks to Scott and the team for their help on everything property rental related since I first got introduced to them back in January. Great team, wouldn't go anywhere else now
Hi David Skeats, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Services Team
5/5
GoogleWould definitely recommend Leaders. I found the staff to be helpful and knowledgeable from dealing with Scott and Ross during my recent search through to liaising with the maintenance team once I had moved in. They helped with a few minor maintenance issues quickly and the handyman was really friendly too!
Hi David, thank you for taking the time to review your recent experience with our Leaders St Albans branch. It it encouraging and pleasing to hear that we could provide you with a positive experience. Thank you from the Customer Relations Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
