Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,589 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,579

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Jorge, 7 June 2018Read the review from buyers

Landlords1 review

5.0 / 5 I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Lorraine, 13 October 2016Read the review from landlords

Tenants1 review

4.0 / 5 Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Anonymous, 18 January 2015Read the review from tenants

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,568 reviews on Google only. Show every review

5/5

Google

Lucy Miller was absolutely brilliant throughout our property search. She was professional, approachable, and always quick to respond, making the whole process feel smooth and stress‑free. Even though we found a property elsewhere, she remained helpful and understanding right to the end. Without a doubt, the best agent we encountered during our search, highly recommended

Harold · 23 March 2026 · Leaders Surbiton

Agent replied · 13 April 2026

Dear Harold Pacis We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Although we didn’t reach the outcome we hoped for, Harrison was very helpful throughout the process. He kept me updated at every stage and communicated everything clearly. He did a great job mediating with the landlord and was always professional and responsive. Overall, I had a very positive experience.

Andréa · 21 March 2026 · Leaders Bromley

Agent replied · 22 April 2026

Dear Andréa Paradella We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Rating only, no written review.

Kasarla · 16 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Kasarla Ajay! Thanks for the amazing review and star rating! All the best, Customer Care Team

5/5

Google

Macy is lovely! Super helpful and brightened up my day

Bola · 16 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Bola Okunade We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I had a very good experience with Leaders in Worthing. We met James Younger in the office who gave us his immediate attention showing us around two properties within thirty minutes of the meeting. He listened and understood our requirements and got it just right. We have now been in our rented property for one month and very happy with our choice. James was an excellent communicator during the referencing process and made it all very easy and stress free. I would certainly recommend him and Leaders for lettings. George

George · 13 March 2026 · Leaders Worthing

1/5

Google

Overall just bad and slow communication and we had to work so hard to get our deposit back. Not using Leaders again. Firstly we never had any bins in our apartment so we were told to leave the trash in the bags on the road which frequently got raided by animals/birds and made mess over the street. When we ended our tenancy, we heard nothing about our deposit being returned for ages until we reached out. Then we were hit with them trying to take pretty much our entire deposit for things like carpet cleaning (when carpets were in a bad way when we moved in) and £600+ for painting the COMMUNAL corridor of the apartment building. It took so long for any response to dispute this, we kept ringing, emailing and going into the branch only be told our property manager Kelly wasn't in or to contact her via email, we had radio silence. When we finally got a response a tiny bit was taken off the bill. We argued more with evidence to show the state of the carpets and corridors when we moved in. All we had to say was "2 other flats share this corridor, why are we paying for the communal area to be painted", and that was scrapped. Clearly just trying to get money off us. When we finally agreed a deposit return, it then took nearly 2 months to actually get it into my bank account and when we kept chasing it, only being told "I'll chase the accounts team". Finally 5 months after our tenancy ended we got our deposit back.

Maddy · 13 March 2026 · Leaders Sevenoaks

Agent replied · 13 April 2026

Dear Maddy Adamson, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Connie is amazing, efficient, friendly and totally professional. Highly recommend

Fran · 13 March 2026 · Leaders Sevenoaks

Agent replied · 13 April 2026

Dear Fran Mills We greatly appreciate your 5-star review and the time you took to share your experience with Connie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Selwyn, James, Macy, Lillie and Lucy gave me fantastic service. Recommend to all Landlords 100%

Adeniyi · 13 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Adeniyi Ambali We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great experience, thanks to Selwyn and Lillie for being so hopeful with the move.

Alfie · 13 March 2026 · Leaders London

5/5

Google

Great job, very helpful Lillie and macy have been brilliant

Millie · 13 March 2026 · Leaders London

5/5

Google

Riz was a great agent. He did an amazing job and helped and supported us throughout the entire buying process. I can recommend him enough!

Caio · 13 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Caio Passador Garcia We greatly appreciate your 5-star review and the time you took to share your experience with Riz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Riz was absolutely amazing, made us comfortable every step of the buying process, keeping us timely informed and reassured throughout.

Manuella · 13 March 2026 · Leaders London

5/5

Google

Macy, Lily & Selwyn.. Thank you for supporting my recent move and making the process a seemless one. :)

S · 13 March 2026 · Leaders London

5/5

Google

Macy and Selwyn. At first i came they where sweet and answered my questions.

Khushali · 13 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Khushali Kothari, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Selwyn Pacheco at Leaders Forest Hill is best Estate Agent for my properties over 15 years. Recommended to all Landlords.

Adel · 13 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Adel Nezal We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

4/5

Google

Rating only, no written review.

Tristan · 13 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Tristan Morgan! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

5/5

Google

Macy was super helpful and answered all of my questions!

Drithi · 13 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Drithi Charmanna We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Had a great experience at leaders. Been visited for the Lettings , Selwyn and Lucy were too friendly and they have provided extreme support to choose and select the perfect fit as required.

Nasreen · 13 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Nasreen We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great experience with leaders. We have visited it for let the property. Selwyn and Lucy were helpful and they received us very well.

Karthik · 13 March 2026 · Leaders London

Agent replied · 13 April 2026

Dear Karthik Yejju We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Really great service as a landlord with a property to let out. Great communication from Max all the way through, which made the process so easy. Thank you!

Kelly · 13 March 2026 · Leaders Chichester

Agent replied · 13 April 2026

Dear Kelly, thank you for five-star review. Fantastic feedback and we look forward to working with you. Kind regards, Annie, Senior Lettings Manager

5/5

Google

Always pleasant and quick to try and help. Tino has been my point of contact.

Ed · 13 March 2026 · Leaders Chichester

Agent replied · 13 April 2026

Dear Ed, Thank you for your kind review of Tino, appreciate the feedback! Kind regards, Max Roger Lettings Manager

5/5

Google

Tino is great, she left but we are really happy that she is back, as she has been the most effective property manager that we have had.

M · 13 March 2026 · Leaders Chichester

Agent replied · 13 April 2026

Dear M D, Thanks for the great review! All the best, Max Roger, Lettings Manager

5/5

Google

Tom in chichester branch is a superstar. Helped us to get exact house. Tom was very professional and friendly. Recommend highly. Five stars from us.

Kaneeza · 13 March 2026 · Leaders Chichester

Agent replied · 13 April 2026

Dear Kaneeza, Thanks for your feedback, the team love getting reviews through. Fantastic to see that you have been happy with the experience you had with Tom. Kind regards, Max Roger, Lettings Manager

5/5

Google

From viewing to moving in in 7 days, Tom who looks like he’s just out of school is a maverick!! Polite, friendly and goes out of his way to help. We spent the lesser of 5 mins during viewing after which we agreed on the property. Keep up the top service Team Leaders, Tom et al. Cheers!!

Jezeem · 13 March 2026 · Leaders Chichester

Agent replied · 13 April 2026

Dear Jezeem, Thank you for your kind review. I'm sure Tom will appreciate being a maverick! Looking forward to continuing helping during your tenancy. Many thanks, Max Roger, Lettings Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

EA Masters winners in one year, the group and its branches: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

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