5/5
GoogleRating only, no written review.
Agent replied
Hello Steve Moore Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
Trusted Agent profile · Surrey, Hampshire, West Sussex and more
Leaders estate agents in London, St Albans, Worthing and 13 more
★★★★★
4,586 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
Landlords1 review
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Tenants1 review
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Our offices
Leaders's 20 offices, most reviewed first. Each has its own page.
- Leaders London9-13 The Facade, Devonshire Road, SE23 3HA1,270 reviews · 1,270 on Google (4.9)56 in the last 90 days
- Leaders St Albans50 London Road, AL1 1NG821 reviews · 820 on Google (4.6)15 in the last 90 days
- Leaders Worthing53 Chapel Road, BN11 1EG569 reviews · 569 on Google (4.6)11 in the last 90 days
- Leaders Croydon (312 High Street)312 High Street, CR0 1NG420 reviews · 418 on Google (4.2)14 in the last 90 days
- Leaders Bromley20 - 21 Church Road, BR2 0EG338 reviews · 338 on Google (4.8)18 in the last 90 days
- Leaders Chichester3 Northgate, PO19 1BA320 reviews · 320 on Google (4.5)21 in the last 90 days
- Leaders Sevenoaks137d High Street, TN13 1UX280 reviews · 280 on Google (4.7)18 in the last 90 days
- Leaders Weybridge45 Baker Street, KT13 8AE275 reviews · 275 on Google (4.6)3 in the last 90 days
- Leaders Surbiton19/21 Claremont Road, KT6 4QR211 reviews · 211 on Google (4.6)11 in the last 90 days
- Leaders Cranleigh228 High Street, GU6 8RL75 reviews · 75 on Google (4.6)0 in the last 90 days
- Leaders Croydon (57 Lower Addiscombe Road)57 Lower Addiscombe Road, CR0 6PQ2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (Canute Castle)Canute Castle, Canute Road, SO14 3FH2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (13 London Road)13 London Road, SO15 2AE2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (363 Bitterne Road)363 Bitterne Road, Bitterne Village, SO18 5RR2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (12 High Street)12 High Street, Eastleigh, SO50 5LA2 reviews · 0 on Google0 in the last 90 days
- Leaders Fenstanton7 Rookery Place, PE28 9LZ1 reviews · 0 on Google0 in the last 90 days
- Leaders Ocean VillageCanute Castle Canute Road, SOUT1 reviews · 0 on Google0 in the last 90 days
- Leaders Sutton2-4 Mulgrave Road, SM2 6LE1 reviews · 0 on Google0 in the last 90 days
- Leaders Waterlooville55-59 London Road, PO7 7EX1 reviews · 0 on Google0 in the last 90 days
- Leaders Woking14 Commercial Way, GU21 6ET1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 4,565 reviews on Google only. Show every review
Google5/5
GoogleVery straightforward process from viewing to handing over of keys. Excellent response in communications by James, he makes sure on of his colleagues can take over follow-ups whenever he's off.
Agent replied
Hello Edmark Maestrecampo Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleDom was amazing !!! He was very patient with me and found me the perfect flat which Im thrilled about! Very happy with his service and the way he has handled everything. Would definitely recommend him.
Agent replied
Dear Hayley Larson, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Sevenoaks. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleHad a great experience with Dominic, really friendly and knowledgeable, spent the time to answer our questions in full. Very prompt in communicating and responding to calls and emails. Overall a really positive viewing experience - Thanks Dom!
Agent replied
Dear Laura Tait! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Sevenoaks branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleIve let my flat twice now through Leaders and both times Ive received an excellent service. They know the market well and have managed to find a good tenant within a week of it being advertised. Each time Selwyn has led this process for me . He is experienced, knows the local market well, is extremely responsive and always happy to help with anything additional that needs organising. I can't thanks Selwyn enough for his work and for going the 'extra mile' when needed. Thank you!
Agent replied
Dear Tracy Beswick, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleIncredibly impressed with them. I don’t normally leave reviews however I really felt I needed to on this occasion. The staff were friendly, responsive, flexible and cooperative (especially in such difficult times). The moving process was made easy and they have been helpful and quick to respond to all my queries since moving in. And another special touch that I really appreciated was that they gave me a little moving in / care box filled with all the essentials for my first day. Really can’t reccomend them enough!
Agent replied
Dear Francesca Levene! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThank you Wayne for your excellent customer service in helping me and responding to my queries promptly and organising the maintenance work done in my flat. Tnank you so much. Zennie
Agent replied
Dear Zenaida Feliciano! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleRoss was very knowledgeable about the properties he showed us round and the local area whilst also being very friendly and polite at all times - I would highly recommend him and Leaders as an agency!
Agent replied
Hi Ben. Thank you for taking the time to let us know how we did at our Leaders St Albans branch. We hope you have a great day! Thank you Customer Relations Team
5/5
GoogleMy experience with leaders was fantastic. Susie Wright was extremely helpful and was always on hand to answer any questions. Very professional and friendly. Thank you so much
Agent replied
Hi Erica. We're so happy we were able to assist you. It was lovely to hear of the helpful and professional service provided by Susie. Thank you Customer Relations Team
5/5
GoogleVery professional team, they edited a great video of the property and it went live on rightmove the same day... I would recommend this office...
Agent replied
Hi Denise, we're happy to hear you had such a positive experience with our team at Leaders Cranleigh. Thank you for your wonderful feedback. Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Hi Harry Charlier, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents St Albans
5/5
GoogleVery efficient. Offer to acceptance to completion of references was around 3 days. Some challenges with viewing the property but this was outside of their control. Good experience thus far!
Agent replied
Hi there, thank you for the positive feedback of the service provided by our Leaders St Albans branch. Thank you for taking time to send us your comments. Kind regards Customer Relations Advisor
5/5
GoogleI found the staff especially ask for Ms Shivon or Mr Rheza who were very helpful and very efficient and understanding. They helped ne get a flat for my company in record time. I highly recommend them and Thank them for their prompt service. All the bedf guys. Keep it up well done.
Agent replied
Hello Arjun, Thank you for taking the time to leave us a great review! We love to receive positive feedback after customers have had great experiences with us and to let us know you received an efficient and helpful service from the team at Croydon. Many thanks Customer Relations Team
1/5
GoogleTerrible experience! Booked at 10am to see a property at 12.30pm - 2 hours later! Got to the property at 12.30 on the dot and was waiting around for 10 mins outside the property. Called up Leaders and the lady mentioned the viewer had already left the property. She said she would EMAIL him!! EMAIL!! Do these people not have phones?!?! Waiting around for another 20 minutes before calling back and being sent straight to head office. Mentioned we had been waiting for half an hour and nothing from the branch. She said she would call the branch, she did so and then got in touch with the manager who was meant to meet us at the property!! He didn’t even want to speak to us! Instead he got the woman on the phone to tell us he had been waiting a while and left the property!!! He did not even call us to let us know to see where we were! He must have left at exactly 12.30 or before as the property was gated and could not have missed us! Missed out on a potential sale and safe to say we won’t be using them again!
Agent replied
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
5/5
GoogleSelwyn Pacheco from Leaders Estate Agents Forest Hill, has offered an exceptional service, been very professional and has been supportive throughout the whole procedure. We are very grateful for all his support, help and flexibility! Thank you Selwyn!
Agent replied
Hi Sila Köse, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleWayne Treveil responded superquickly to sort out a complex issue, ensuring I received funds promptly. Much appreciated, thank you Wayne. Has restored my faith!
Agent replied
Hi Suzanne thank you so much for your positive comments about Leaders Forest Hill and the service you received from Wayne. Thank you Customer Relations Team
5/5
GoogleI am extremely pleased with the level of service I have received from Leaders, the staff are always polite and very professional and I would highly recommend them to anyone, also my property manager Liam has been very helpful and understanding with a professional, sympathetic and friendly manor.
Agent replied
Hi Mehmet Ali, Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI've had a great experience with Leaders and Sian in particular has been so helpful and friendly. Our move has been quick and stress-free. Emails have responded to quickly and everything has been dealt with effectively. Thank you so much to Sian and everyone involved.
Agent replied
Hello Emilie Harris Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleThe town is full of these useless agencies overpriced ratholes everywhere let by garbage bin agents
Agent replied
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
5/5
GoogleFriendly, helpful and professional. Great communication via email. It was pleasure dealing with Selwyn.
Agent replied
Hi James, thank you for your review and we are pleased to hear the service you received from Selwyn at our Forest Hill branch was helpful and professional. Thank you Customer Relations Team
5/5
GoogleAs a photographer for leaders in forest hill I always feel welcomed in branch and the agents are very responsive and helpful!
Agent replied
Hi Sam Rielly, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleExcellent job from all at the Sevenoaks branch. Dominic in particular has been incredibly helpful and supportive, and is a great communicator. He made sure that everything went through quickly and smoothly from start to finish, which is even more outstanding considering the Christmas period and national lockdown. Thanks Dom for all your good work. I also received a lovely welcome box from Leaders which was a nice touch. Highly recommend!
Agent replied
Hi Susan Minister, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Sevenoaks branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleJames was very helpful, quick and efficient. He was also very considerate of social distancing. Recommended.
Agent replied
Hi Timmy Fisher! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleReally impressed with the Leaders. Dominic was incredibly positive and informed. It was nice to have someone I could trust on the phone. Thank you to Eden, Dominic, Katie and Steve. I couldn't recommend them as a company enough.
Agent replied
Hi Bethan Rhiannon, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Sevenoaks branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Leaders
Which Leaders office has the most reviews?
London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.
Where are the Leaders offices?
The 20 Leaders offices, by town:
- Bromley: 20 - 21 Church Road, Bromley, Kent, BR2 0EG
- Chichester: 3 Northgate, Chichester, West Sussex, PO19 1BA
- Cranleigh: 228 High Street, Cranleigh, Surrey, GU6 8RL
- Croydon (312 High Street): 312 High Street, Croydon, Surrey, CR0 1NG
- Croydon (57 Lower Addiscombe Road): 57 Lower Addiscombe Road, Croydon, Surrey, CR0 6PQ
- Fenstanton: 7 Rookery Place, Fenstanton, Cambridgeshire, PE28 9LZ
- London: 9-13 The Facade, Devonshire Road, London, SE23 3HA
- Ocean Village: Canute Castle Canute Road, Ocean Village, Hampshire, SOUT
- Sevenoaks: 137d High Street, Sevenoaks, Kent, TN13 1UX
- Southampton (12 High Street): 12 High Street, Eastleigh, Southampton, Hampshire, SO50 5LA
- Southampton (13 London Road): 13 London Road, Southampton, Hampshire, SO15 2AE
- Southampton (363 Bitterne Road): 363 Bitterne Road, Bitterne Village, Southampton, Hampshire, SO18 5RR
- Southampton (Canute Castle): Canute Castle, Canute Road, Southampton, Hampshire, SO14 3FH
- St Albans: 50 London Road, St Albans, Hertfordshire, AL1 1NG
- Surbiton: 19/21 Claremont Road, Surbiton, Surrey, KT6 4QR
- Sutton: 2-4 Mulgrave Road, Sutton, Surrey, SM2 6LE
- Waterlooville: 55-59 London Road, Waterlooville, Hampshire, PO7 7EX
- Weybridge: 45 Baker Street, Weybridge, Surrey, KT13 8AE
- Woking: 14 Commercial Way, Woking, Surrey, GU21 6ET
- Worthing: 53 Chapel Road, Worthing, West Sussex, BN11 1EG
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
