Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Showing 4,568 reviews on Google only. Show every review
5/5
GoogleGreat experience, aleyna was great , very helpful he went on and beyond to help .
Hello Kadijatou Jallow Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleI wanted to leave a review for Megan! She showed me around a property today and was super helpful, friendly and very professional. Thank you Megan!
Thank you so much for your kind words, I really appreciate you taking the time to leave a review. It was a pleasure showing you around the property, and I’m glad you found the experience helpful. Megan
5/5
GoogleSelwyn has offered me excellent support
Dear Samuel Pierre We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco
5/5
GoogleWe’ve had such a great experience working with Lucy to find our new home. Lucy is an excellent communicator and was on hand for every question we had throughout the process - we’d highly recommend Leaders and Lucy in particular for your next letting! Would love to shout out Aleyna too for all the help on our move in date ❤️
Hello Katie Catherall Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleAleyna was brilliant! so friendly, patient, and knowledgeable. She made the whole flat viewing experience easy and enjoyable. Really appreciate her help!
Dear Alice Ilieva We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAleyna was very helpful through the whole process, answered all my questions promptly and I had a very good experience, very organised and professional thank you !
Dear Mirella Lima We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLeaders have provided me with top quality service available in the market, highly recommend them. Harrison my letting agent, is fast, reliable and very helpful during the process.
Dear Manu, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Harrison. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI’ve been in my home for a long time, and Rebecca Jones has been my go-to agent throughout. She’s always on top of repairs, incredibly reliable, kind, good listener and a true professional. I couldn’t ask for better support!
Dear Anita Greene We greatly appreciate your 5-star review and the time you took to share your experience with Rebecca. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMegan was really friendly and very helpful in securing our property. She helped answer all questions and liaise between the landlord. She called back with regular updates and made us feel very at ease when putting in an offer.
Dear Catherine Fermor We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMegan was great and helped us with any queries we had!
Thank you for your feedback. We’re so pleased to hear Megan was able to help with your queries and support you throughout.
5/5
GoogleMegan has been brilliant from start to finish. The whole process has been so quick. We viewed a house on Wednesday and by Friday we had completed and can soon pick up the keys. Megan was extremely professional and kind. Very warm smile when we first met and has kept us up to date on the whole process. We are extremely grateful to Megan for making sure this process goes smoothly. Thank you so much for all of your help and helping us to start the new chapter in our lives. Mr & Mrs Ghailan ☺️
Thank you so much for your lovely feedback. We’re delighted to hear Megan made the process so smooth and supported you every step of the way. Wishing you all the best as you start this exciting new chapter!
5/5
GoogleRating only, no written review.
Dear, Megan Agar! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleConnie was very helpful throughout the process. She was very patient and explained everything into detail.
Thank you for your kind feedback. We’re really pleased to hear that Connie was so helpful throughout the process. It’s wonderful to know this made a positive difference to your experience. All the best with your move!
4/5
GoogleI would like to share my appreciation for the great service I received. Throughout the entire process, Megan has been exceptionally professional, responsive, and proactive. In a challenging real estate market, she has consistently tried to find suitable tenants for my property. Most recently, although a prospective tenant was very keen to proceed, their personal circumstances changed unexpectedly, and they had to postpone the move. Despite this setback, I have every confidence in Megan to secure an alternative tenant soon. She has been understanding of my situation and has shown real commitment to find the right match. I’m grateful for her dedication and wish her every success in her career. I would not hesitate to recommend her services.
Dear Agnes Knape, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleI recently worked with Megan and the team at Leaders Sevenoaks and was very impressed. Megan was professional, responsive, and kept everything running smoothly throughout. As a landlord, I really appreciated her clear communication and attention to detail. The whole team were great to deal with - highly recommend!
Thank you for your kind words Tarik. We’re so pleased to hear Megan and the team at Sevenoaks provided such a smooth and professional experience. Your feedback means a lot, and we truly appreciate your recommendation.
5/5
GoogleMegan has been extremely helpful with assisting me in my move into my rented accommodation. She was extremely professional and made time to ensure I was able to view the property before I committed - this was hard around my work schedule! The whole process has been smooth with the help and guidance of Megan. You should be proud to have her on your team.
Thank you for your kind feedback. We’re pleased to hear Megan provided such a client-focused and professional service, and that she helped make your move a smooth process. We’re very proud to have her on our team.
5/5
GoogleLillie and selwyn have really helped me with my experience working with leaders! They deserve a lot of recognition
Dear Benjamin Lee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Selwyn Pacheco
5/5
GoogleI had a positive outcome with the team at Leaders in Chichester, particularly Tino, who assisted in resolving a recent tenancy matter. While the process took some time, communication improved and the issue was eventually resolved. Thank you for your support.
Dear Jay, We greatly appreciate your 5-star review and the time you took to share your experience with us. We hope to continue delivering exceptional service to you. Kind regards, Max Roger, Lettings Manager
5/5
GoogleI recently had the pleasure of working with Lucy Miller. I couldn’t be happier with the experience. From our very first meeting, Lucy impressed me with her professionalism, warmth, and in-depth knowledge of the property. She listened carefully to my needs, answered every question promptly, and kept me informed throughout the entire process. Thanks to Lucy’s hard work, I found the perfect home. I highly recommend her to anyone looking for a reliable, friendly, and effective estate agent. Thank you, Lucy!
Dear Michael Williams We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLauren Nield was very helpful and professional. All paperwork was done quickly and professionally.I would definitely recommend her.
Dear Veronika Kundrotiene We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco
5/5
GoogleWe’ve had a really great experience with Tess from Leaders and couldn’t be happier with the service she’s provided. Her communication has been excellent throughout, always quick to respond, clear, and really helpful with any questions or concerns. She’s friendly and approachable, which has made everything feel easy and stress-free, while still remaining completely professional at all times. We’ve felt well looked after from start to finish and would happily recommend Leaders to anyone looking for a reliable and supportive lettings agent.
Dear Amy, Thank you for such a wonderful review of Tess, I will pass on the kind words. Thanks for taking the time to write up the review. Kind regards, Max Roger, Lettings Manager
5/5
GoogleTino went above and beyond to help me when I randomly requested documentation for a tenancy from 5 years ago. A great company when I was a tenant and they are still setting the standard now.
Dear Charlie, Happy to hear regarding Tino efficiency & helpfulness, anything needed in future then do get back in contact. Kind regards, Max Roger, Lettings Manager
5/5
GoogleLeaders did really good job in completing my application for my rental property. In particular Nathan . Excellent communication and professional service.
Dear M Ahmed We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleExcellent service and staff willing to go the extra mile.
Dear Nadine Barnett, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
