Leaders estate agents in London, St Albans, Worthing and 13 more

★★★★★ 1/5

Google

Writing as a Landlord. It is so very sad what has happened to this lettings agency. They were once independant and were wonderful- I have been using them since 2000 so 27 years in total. They became owned by Leaders and since then is has been a progressive downhill slide. They don't seem to care about the tenants once they are in, they have withheld funds from me without permission, overcharged me and do not respond to emails. I have lost all trust in them sadly. They also took 2 weeks to tell me my tenant was leaving which has resulted in lost rental fees. There are a few good people trying their best but overall it feels chaotic, understaffed, huge staff turnover and you get billed for everything at every turn. I want to leave and they will not let me move to another agent without kicking out my tenant. It is unbelievable and terribly unfair on the tenant. Such a great shame to see what has happened to a once lovely agency.

Victoria · 13 May 2026 · Leaders Sevenoaks

★★★★★ 5/5

Google

I had an excellent experience working with Megan and Amelia at Leaders Sevenoaks. From the outset, they were exceptionally helpful, diligent, and highly professional in supporting my needs as a landlord. They demonstrated a strong attention to detail, clear communication throughout, and a genuine commitment to ensuring everything was handled smoothly and efficiently. What stood out most was their proactive approach, they anticipated potential issues, kept me well-informed, and always acted in my best interests. Their professionalism and reliability gave me complete confidence, and I wouldn’t hesitate to recommend them to other landlords looking for a trustworthy and capable team. A truly outstanding service. In addition, Kelly has been a longstanding, trusted person at Leaders who has looked after our property for the last few years. Incredibly pleased to be with Leaders.

Pras · 13 May 2026 · Leaders Sevenoaks

★★★★★ 5/5

Google

I’ve had a really positive experience with Kelly Collins at Leaders over the past three years. She has consistently been professional, approachable, and incredibly helpful whenever I needed support. Kelly has always communicated clearly and responded promptly, making the whole renting experience much smoother and less stressful. Any issues were handled efficiently and with genuine care, which I really appreciated. It’s been reassuring to have someone so reliable managing things, and I’m very grateful for all her help during my tenancy. I wouldn’t hesitate to recommend Kelly and Leaders to others. Thank you again for everything. Raj

Mohammed · 13 May 2026 · Leaders Sevenoaks

★★★★★ 5/5

Google

Megan & Leaders were the best Estate Agents I've dealt with by far, both in London and Sevenoaks. Megan was very on the ball, proactive and actually responded to you! Some agencies sent me to viewings without even having the keys, while others never followed up at all. Leaders were the complete opposite. I didn't proceed with them due to personal reasons, but will use them again no question.

Bradley · 13 May 2026 · Leaders Sevenoaks

★★★★★ 5/5

Google

Connie was very helpful throughout, kept contact and had very prompt replies

Cain · 13 May 2026 · Leaders Sevenoaks

★★★★★ 5/5

Google

Connie showed us houses with enthusiasm and total professionalism. Would like to choose property from Leaders.

AlisHa · 13 May 2026 · Leaders Sevenoaks

★★★★★ 5/5

Google

Gabriel Vick has been absolutely fantastic at helping our family find a property, his communication has been clear and consistent throughout the process. He has been following up since we’ve moved in to the property to ensure everything is at a standard we would expect. We have had a really bad experience with Leaders in the past and were very reluctant to use them for our next home but Gabriel has really given us the reassurance we needed and our faith in Leaders has been restored. Thank you Gabriel for going above and beyond for us and our children, you are a real asset to Leaders!

K · 13 May 2026 · Leaders Surbiton

★★★★★ 1/5

Google

Absolutely terrible experience. 13 years with them paying fees, increases, extra charges. When finally, as a Landlord, you require Leaders to acto and work on your behalf for a trivial administrative change, they fail in every possible way. Do not recommend

George · 13 May 2026 · Leaders Surbiton

★★★★★ 5/5

Google

Lucy at Leaders did a great job in securing our new place! I was delighted with her service and the swiftness of responses to my queries. We found a place and had an offer accepted in just two days. The team at Leaders are very helpful.

Adam · 13 May 2026 · Leaders Surbiton

★★★★★ 5/5

Google

Another Great review from me And a Huge appreciation post for being lucky enough to have such a Wonderful Property Manager Thank you Julie Westbrook at the Worthing Branch for Always going above and Beyond.

Jacqueline · 2 May 2026 · Leaders Worthing

★★★★★ 5/5

Google

Hi, I have recently, on 2 x occasions needed to sort out issues on my rented property, & on both occasions have dealt with REBECCA. I cannot thank her enough for all her help & professional advice in the matters concerned. She explained everything to me & the issues were dealt with straight away, taking all stress & worry away from myself. I would just like to say THANK YOU Rebecca, you're a STAR. regards Barry

BARRY · 25 April 2026 · Leaders Worthing

★★★★★ 5/5

Google

Quick , friendly and very supportive staff .

Jeno · 22 April 2026 · Leaders St Albans

★★★★★ 5/5

Google

Highly recommend. I attended multiple viewings with their team, and they were consistently helpful, professional, and knowledgeable. I also contacted their office directly, and they were quick to answer the phone and dealt with all of my questions efficiently.

Huw · 22 April 2026 · Leaders St Albans

★★★★★ 5/5

Google

We have had a few viewings Nathan from Leaders recently, and i can wholeheartedly say we have never had such an excellent estate agent, from answering any questions to being respectful to the properties he shows us. He has been superb in all aspects of his job!

Fraser · 22 April 2026 · Leaders St Albans

★★★★★ 2/5

Google

Avoid if you can, full details below. After 4 months of constant chasing, I finally received my deposit back, actioned only after escalation to Rachael (Regional Director). Having rented through several agencies, I have never experienced anything this poor. Key Issues 1. Predatory practices at sign-up Pressured into signing up for a no-deposit scheme at an additional £70/month, with the implication that the landlord “preferred” it, otherwise further viewings would have been conducted. 2. Unreasonable end-of-tenancy deductions £430 in deductions were raised at inspection. After disputing via TDS, only £120 was deemed reasonable, meaning £310 in deductions were unfounded. 3. 4-month wait to receive the deposit back The timeline was straightforward: ∙ TDS ruled £120 as a reasonable deduction ∙ The disputed portion (£310) was refunded by TDS shortly after the ruling ∙ The undisputed remainder should have been returned by Leaders around 23rd October 2025, it took a further 3 months Excuses Given: 1. “Confusion over the amount to return”, this was a simple, fully online process with a clear TDS ruling 2. “No bank details on file”, these had already been provided and were on their system 3. “Moving IT systems” 4. When calling, was told other issues (e.g. tenants without hot water) were being prioritised, understandable, but not for 3 months A short delay would have been understandable. Chasing every other week for 4 months, with no follow-up, causing financial and emotional distress, and receiving repeated excuses is not. Avoid at all costs.​​​​​​​​​​​​​​​​

Justin · 21 April 2026 · Leaders Bromley

★★★★★ 5/5

Google

Molly was phenomenal in finding me a tenancy in the Bromley area. She had superb knowledge of properties that were soon to be vacant and found me a property before it was on market. Also a shoutout to Harrison for assisting me on the details of the property.

Calum · 21 April 2026 · Leaders Bromley

★★★★★ 5/5

Google

I recently moved into my new property with the help of Molly & Shuk, the ladies were absolutely amazing at making things move forward with our property. I was mainly in contact with Molly who did well to keep me updated and informed throughout the process, and who went above and beyond to ensure we were happy with the home. Could not recommend Leaders more.

Bethany · 21 April 2026 · Leaders Bromley

★★★★★ 5/5

Google

We had a great experience with Leaders Letting & Estate Agents. The agent Harrison who assisted us was incredibly kind, professional, and supportive throughout the process. They made finding our rental property smooth and stress-free, always keeping us informed and responding quickly to any questions. We really appreciated their friendly and helpful approach. Highly recommend!

Nanditha · 21 April 2026 · Leaders Bromley

★★★★★ 1/5

Google

⚠️ ⚠️ Very poor experience with Leaders regarding tenancy process. I paid a holding deposit for the property at 49 Chesham Close, BN12 4BJ and completed all referencing requirements within the required timeframe. This can be verified in the documentation and screenshots. I was initially given a proposed move-in date of 10th April. Later, this was verbally changed to 24th April, which I accepted. During this process, I was also asked to proceed with arranging insurance for the property, which I completed in good faith based on their instructions and ongoing confirmation that the tenancy was progressing. However, I was later informed that the landlord had proceeded with another tenant and the property was no longer available. This was communicated without any proper written explanation despite multiple requests. Communication has been very poor, calls were not properly responded to, and no formal clarification has been provided regarding how this situation occurred. Based on my experience, the handling of the process was unprofessional and caused significant stress, delay, and unnecessary costs.

Mohammed · 15 April 2026 · Leaders Worthing

★★★★★ 1/5

Google

Experience - Milton Drive Room, in London. Keep on getting rent arrears letters with a phone number associated with this office. April 10, 2026 - another rent arrears reminder is sent.

Google · 15 April 2026 · Leaders Worthing

★★★★★ 5/5

Google

Sales team were amazing at helping us buy our first home together! Super informative for all of our viewings with them and super helpful throughout the whole process

Billi-Rae · 15 April 2026 · Leaders Worthing

★★★★★ 5/5

Google

A very professional team, super efficient and always available to answer any questions I had. From the viewing to the paperwork and the final signing, all was completed without a hitch. A great Agency and I would recommend for your next rental!

Ophelia · 10 April 2026 · Leaders Chichester

★★★★★ 5/5

Google

Selwyn and Lucy and aleyna have been excellent in finding Tenants. 10/10 Service!

Edward · 9 April 2026 · Leaders London

★★★★★ 5/5

Google

As a parent of an older child with additional needs I can’t recommend Leaders enough. Susie and the team went out of their way to help my son find and rent his first flat, working with us and the landlords to ensure everyone was comfortable. She took the time to understand how best to communicate with us. We had had a stressful time with other agents but were made to feel valued and welcomed by Leaders. Exemplary service.

Ben · 8 April 2026 · Leaders Worthing